# Page 13 | Gong.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Gong.io the right Call Recording solution for you? Explore 560 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157969/Gong-io/reviews --- Gong.io 4.8 (560) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Gong.io ## Showing most helpful reviews Showing 301-325 of 560 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZO Zach O. Account Executive Chemicals Used the software for: 1-2 years ### "Gong review" February 11, 2020 5.0 It has been nothing but helpful. It is an extremely helpful tool. Pros It helps me in my sales career, to grow and learn what I can do better. Cons There is nothing to not like about it, it allows my leader to help me grow in the business Review Source RG Rosa G. Senior Operations Manager Computer Software Used the software for: 6-12 months ### "Completely upleveled our CS team!" February 11, 2020 5.0 It has allowed managers to have better visibility into team member's escalations and customer interactions CS team members can easily check back in on what they've discussed with a customer Has been a GAME-CHANGER for onboarding new team members with a great library of calls Pros Easy of setup and adoption (the team loved it instantly) Cons Search user interface could be better - can be a little clunky to find what you are looking for Review Source AC Ashley C. SDR 3 Internet Used the software for: 1-2 years ### "Great calling tool" April 2, 2020 5.0 Great experience, always (most of the time) my calls sound clear. Pros One thing I can say is I've never been disconnected while on a Gong call. Cons One thing I don't like (rarely happens) is when my prospect can't hear me on the call. Review Source TK Tyler K. Sales Manager Computer Software Used the software for: 6-12 months ### "Does exactly what we needed!" March 5, 2019 5.0 Pros Gong easily analyses our calls and lets us find examples from our reps to share for training and coaching purposes. It's easy to use and functions perfectly. Cons Nothing major, only thing I can think of is it logs us out very quickly if inactive. That may be a setting we have and it's a good idea for security, but it does seem to be quicker than most other apps. Review Source VV Vivian V. Manager- Customer Success Veterinary Used the software for: 6-12 months ### "Great software" February 13, 2020 5.0 Awesome! Pros Great turn around on recordings and transcripts. Easy way to see trends on calls and be alerted to new recordings fitting your criteria (ex- churn risks). Also, our CSM is proactive, helpful and works well with us. Cons Nothing. Everything has been great. When we switching VOIP providers their sync up with Gong took longer than expected but not due to Gong Review Source AC Amanda C. Small Business Sales Computer Software Used the software for: 6-12 months ### "Gusto Loves Gong!" February 11, 2020 5.0 My overall experience with going has been amazing! I truly am so thankful for the software in the development is hard in my success as a sales woman Pros Gong is able to help me clearly communicate and efficiently look back at my calls, language, and see how successful I was engaging with my clients and the rates of closing their accounts for a win! Cons Nothing we love Gong, it has been super amazing Review Source JT John T. Account Executive Food & Beverages Used the software for: 6-12 months ### "Gong review babyyy" February 11, 2020 5.0 Being able to review my calls has been so insanely beneficial for the growth of not only my individual skills but the skills of our company as a whole. Everyone can be honest with themselves looking back into the calls. Pros I love how it picks up on certain topics of conversation so I can pick and choose what I am reviewing when look back on a call. Cons I find the UI a little cumbersome but it's a small complaint Review Source VR Verified Reviewer Account Executive Business Supplies and Equipment Used the software for: 6-12 months ### "Gong" March 26, 2020 4.0 Its been okay. Its nice to have a place to listen and see what others are doing on demos. Pros I like that it can transcribe the entire conversation and you can download it and read. That has been a life saver. Cons It doesn't always record my demos. A lot of the time i have to manually upload the audio into gong which can take over 30 minutes. Review Source VR Verified Reviewer SALES EXECUTIVE Outsourcing/Offshoring Used the software for: Less than 6 months ### "Ease of Use" March 27, 2019 5.0 GONG helps myself and team with areas of opportunity they need help with on their calls. It is effective with my time of use because I can listen to specific parts of the call my reps send to me; instead of listening to a call that maybe 15 or so minutes longer. Thank you for creating such a pivotal tool that only continues to get better their their updates/enhancements. Pros I like how I am able to share specific parts of calls and share with my team and colleges. Cons Honestly, everything I need to coach my reps effectively is in GONG. I have used one other software in the past and it does not even compare to GONG. With all the continued updates/enhancements only solidifies how on point GONG is with their users. The end result is how much it helps my sales reps increase their sales. Review Source MH Molly H. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "I love Gong!" February 11, 2020 5.0 Pros I love how seamless it is to use this software. The Gong recorder automatically gets on each call with me and I don't have to worry about manually recording each call. I also really like the measurements you can use on the site like how quickly you respond, longest monologue, etc. Cons Honestly I haven't found anything I don't like about this software yet. Review Source Gaetano C. Rev Ops Lead Logistics and Supply Chain Used the software for: Less than 6 months ### "Must needed" February 11, 2020 5.0 Pros Dont look elsewhere. This software just works. Everything works great, and set up and ease of use is perfect. The sales team needs it and it allows us full visibility into the life of all deals. Cons Honestly, There is very little i dont like. My only con would be that it doesn't pull Zoom recording automatically. Review Source PH Patrick H. AAE Research Used the software for: 6-12 months ### "Gong is Great!!!!" February 11, 2020 5.0 I'm giving myself the opportunity to be more attentive on calls which is leading to faster sales cycles overall Pros Gong has been extremely helpful for my initial needs analysis calls. the notes feature is critical for note taking and helps me develop the right solution for my prospects. I recommend it highly. Cons the note taking voice goes off each time someone joins the call. Review Source JS Jordan S. Director of Business Development Computer Software Used the software for: Less than 6 months ### "Gong" February 11, 2020 5.0 I love Gong it is part of my core tech stack. I am constantly impressed by the Gong Team and CSMs who are extremely knowledgeable. Pros I can quickly catch up on any opportunity through Gong. Instead of having to rely on my gut Gong helps me take conversations and provide actual data around how to coach and improve my team. I can quickly test messaging and track how it is being delivered and received. Cons We leverage conference rooms to host our zoom demo's. I wish I could associate a reps zoom to permanently mark them as the host. Alternatives considered [Chorus](https://www.capterra.com/p/253713/Chorus/) Review Source VR Verified Reviewer Sales Development Representative Computer Software Used the software for: 6-12 months ### "So helpful for the sales team" December 16, 2018 5.0 Pros Tracking and reviewing sales calls is so much easier. The best part is the color-coded transcription of calls, so it simple to skip to necessary parts. Cons Can't think of much. Notifications about upcoming calls / calls that happened can be annoying. Sometimes, the search function doesn't work perfectly. Review Source VR Verified Reviewer Account Exec Professional Training & Coaching Used the software for: 6-12 months ### "Gong.io" March 28, 2019 5.0 Gong is a game changer. Not sure what we pay, but I can't imagine the ROI being anything less than 10x. Integral part of our training and ongoing enablement. and they're adding helpful functionality all the time. Pros Incredibly useful. very quickly dissect my own past calls, and those of my teammates for training purposes. Cons Not much. I'd recommend this for any sales customer support org. Review Source VR Verified Reviewer Small Business Specialist Internet Used the software for: 1-2 years ### "Easy to Use" February 12, 2020 5.0 Pros Easily can Sync with Microsoft Outlook calendar. Can see breakdown of how long you or customer spoke. Cons Sometimes can disconnect from calendar. Review Source DW Dustin W. Partner Delivery Manager Information Technology and Services Used the software for: 2+ years ### "Great call recording platform " February 23, 2023 5.0 Pros I love the ease of use for this product. I can easily record calls and share them internally or externally. Cons No cons at this time. The product meets all of my requirements for call recording. I love the ease of use and the ability to share calls with my team. Review Source EW Emily W. Growth Account Executive Computer Software Used the software for: 6-12 months ### "Great product!" February 11, 2020 5.0 Great and easy to use, great feedback and LOVE being able to read a transcript of the call. Pros I love being able to provide and receive feedback from gong all in one place- I'm emailed with notifications and can get feedback right within the platform as well. Ease of use is great, as well! Cons Sometimes, the transcripts don't process every word perfectly. Review Source DH David H. Account Executive Computer Software Used the software for: 6-12 months ### "Great for Call Reviews" March 11, 2019 5.0 I really like the tool, best call recording/coaching software out there. The company will often post best practice feedback which is super helpful. Pros Gong is super easy to use and it is a great tool for going back through past calls. It is also great for call coaching. Cons Very minor complaint, but sometimes, Gong wont sync up to my meeting and it won't record. Review Source AL Agnieszka L. Sales Development Rpresentative Consumer Goods Used the software for: 1-2 years ### "Thoughts on Gong" February 11, 2020 5.0 Incredibly useful business tool that help our organization tremendously. Pros The matching technology makes ease of use a breeze. Cons Sometimes the lagging or it not picking up the correct words. Review Source PP Philip P. Growth Advisor Information Technology and Services Used the software for: 1-2 years ### "Great software" February 11, 2020 5.0 Pros I like that the software spells out the conversation topics. Cons Sometimes the software doesn't recognize the name of the customer, only pulls the name of the call from SF. Review Source KM Karen M. Account Development Manager Computer Software Used the software for: Less than 6 months ### "Domo, a great sales tool" August 11, 2021 5.0 Pros It makes reviewing my calls so much easier. Instead of taking notes frantically while talking with a prospect, I can really listen and be present in the conversation and know that I can listen later. It's also a great way to review my own tactics and improve my own techniques as well as shadow more experienced colleagues and see what is working for them. Cons I don't feel like I can answer this. I think it's a great software. I wish it didn't record every call because a lot of them are just vm's but you can filter Review Source CF Conor F. Account Manager Staffing and Recruiting Used the software for: 2+ years ### "I lieke Gong" August 9, 2021 4.0 Pros Gong is great. It allows me to listen back to calls without taking notes. Cons I find the recording that lets people know the call is being recorded to be pretty obnoxious. Review Source VR Verified Reviewer Director, Product Marketing Computer Software Used the software for: 6-12 months ### "Such a great app to gather Sales intel" February 1, 2019 5.0 Love it! Pros Love this app! It helps me as a marketer to collect and query the intel and roadblocks that sales encounters during the sales cycle. Cons I wish it were a bit more proactive at finding trends. Using some kind of AI to automatically surface interesting conversations that reoccur. Review Source CH Chris H. PSE Information Technology and Services Used the software for: 6-12 months ### "GONG!" February 11, 2020 5.0 Pros Gong is used to record all of our calls, meetings, demos, and presentations with prospects and customers. Gong is solid because it will breaks down calls by specific topics and you can see statics like talk time, interactions, etc. Cons I wish there was more highlights into the analytics which could show call sentiment. Review Source Similar Products Featured