# Page 14 | Gong.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Gong.io the right Call Recording solution for you? Explore 560 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157969/Gong-io/reviews --- Gong.io 4.8 (560) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of Gong.io ## Showing most helpful reviews Showing 326-350 of 560 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Florencia D. Account Manager Staffing and Recruiting Used the software for: Less than 6 months ### "An amazing tool to collaborate as a team and share best practices" February 12, 2020 5.0 Overall Gong is a great tool that my team uses primarily to focus on how to improve our process of our pitches and presentation with our clients. It's easy to use, to integrate and share with the team. Pros It's truly an amazing tool to collaborate as a team and share best practices, it's easy to use and links directly to your calendar and it is easy to share the links of the meeting for your teammates or management team to review. Cons It's not a big deal but it does log out of the session pretty fast and for when you have a few tabs open trying to review a few calls that were recorded it would be great if you can remain log in longer that is allowing you to do right now. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: I used a free trial ### "Sales coaching for professionals " May 21, 2019 4.0 Pros Sales is an art. Not all can sale stuffs as it require special conversation and presentation skills to make the client believe that they MUST have your product or they will miss out on something big. Gong.io taps this industry and offers professional sales coaching that will help people to convert leads to sales. It coaches you with a practical approach as the sales industry is continuously changing by adopting new ideas, skills and presentations. Organizations honor skilled sales professionals with high incentives, promotions, etc and hence Gong.io is something that sales professionals should give a honest try. Cons Pricing should have been more flexible. Review Source VR Verified Reviewer Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "THE BEST TOOL FOR SALES REPS! " November 8, 2019 5.0 Amazing!! Pros Love the recording feature, transcript feature, segmentation of the call by topic/person speaking, insight into our call statistics in comparison to other team members, transparency for management. Cons The fact that "Hootsuite Recorder" pops up in all of the meetings. Review Source TL Travis L. Account Executive Computer Software Used the software for: 6-12 months ### "One of my favorite tools" March 28, 2019 5.0 Pros The software is super intuitive and easy to use. The collaboration it facilitates across my team is the best part. Many great trainings, teaching moments and best practices have been facilitated by Gong. Cons I have to sign back into the tool very often (what seems like every 5 mins) but that's about it. Review Source Ernest K. Account Executive Computer Software Used the software for: Less than 6 months ### "the perfect enablement" July 29, 2021 5.0 Pros everything from the call recording, notes taken and fact i can reslisten to calls of my peers Cons nothing in particle everything was very seemless. Review Source GR Gareth R. SDR Legal Services Used the software for: 1-2 years ### "Amazing Coaching Tool" February 14, 2020 5.0 Gong has saved me a lot of trial and error time of finding how to sell our product by allowing me access to the calls of best sales people in my org so that I can replicate what makes them successful. Pros Gong is a great tool to empower your managers with the information to help sales people with their sales process and also allows sales people to tap into what makes the best sales people at their company stand apart. Cons It can be a little difficult sometimes to go in and find which calls are worth listening to and which ones are not. Review Source CD Chelsea D. Account Executive Information Technology and Services Used the software for: 1-2 years ### "Easiest way to take notes and get better at Sales" March 5, 2019 5.0 It is hard to take notes and actively listen during Sales calls so this is a great resource to use to come back to my calls and get information I can use in follow up calls to close the deal faster or for a higher dollar amount. Pros I love being able to go back and listen to calls to find new information or verify the notes I took. I also love using some of the built in features to analyze my talk time/words used/ways I can get better as a sales rep. Cons There are a lot of new features lately. Not really a bad thing, just a learning curve! Review Source NR Nate R. Account Executive Information Technology and Services Used the software for: Less than 6 months ### "Gong is an amazing tool..." February 11, 2020 5.0 My experience with Gong has been great! I highly recommend it. Pros I love being able to record my calls and review the audio or transcript to ensure I'm picking up all the important information on the calls Cons I haven't really found anything I don't like. There is a process to learn all of the functionality. I think the thing I like least is I don't yet know how to fully take advantage of all its' features. Switched from [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) We needed a product that provides more features Review Source LT Logan T. Account Executive Information Technology and Services Used the software for: 6-12 months ### "Great product, great experience!" December 20, 2022 5.0 Pros I really enjoy that I am able to listen back on calls I've had already. Helps me keep my quality up, understand where I talked too much (or too little), and areas of opportunity to improve for future calls. Cons I think one area of opportunity for Gong is to make it easier to navigate to a call via the search function. When I type in a general search for a specific customer/conversation, so many different things pop up that I have no idea about. Review Source NC Nicholas C. AE - Team Lead Computer Software Used the software for: 6-12 months ### "Must have!" March 27, 2019 5.0 10/10. Great product and team. Pros Easy to use, easy to set up and it just works! You'll take less notes and be able to focus on your calls. Cons Nothing to add...The software just works! If you wanted to be really knit picky the text after the calls aren't always accurate but you don't really need that. Review Source OK Olivia K. Services Executive Computer Software Used the software for: 6-12 months ### "I love listening to my team's calls as well as my own!" February 11, 2020 5.0 Pros Gong is easy to use and doesn't disrupt my calls with my customers. I love that I can personalize Gong and the message it plays before a call. And it's great to listen in on my team's calls if I can't be in the room with them. Cons I'm honestly not sure I can think of anything I don't like! Review Source VR Verified Reviewer Director, Member Services Information Technology and Services Used the software for: 1-2 years ### "Powerful tool being constantly updated, needs a firm implementation and usage plan" March 5, 2019 5.0 This has turned out sales call review process from a useless chore to something reps actually use to improve. The specific metrics give a clear explanation of what went well and what went poorly, and it's been instrumental in increasing our conversions. Pros The incredible detail it provides - instead of poring through the audio it automatically tags specific points during a sales call. Cons It's still challenging to integrate into the sales process - the detail it provides can be overwhelming, and you need a goal-oriented plan for usage. Review Source OP Oded P. VP Ops Internet Used the software for: 1-2 years ### "Great tool that helps the sales team function" March 6, 2019 5.0 Pros Easy to use, very intuitive, provides great insights Cons Inability to define who can access what recordings is a bit cumbersome Review Source CD Charles D. Account Executive Computer Software Used the software for: 6-12 months ### "Super helpful, super easy to use" March 27, 2019 5.0 Pros The call recordings are super high quality and easy to share with customers in a number of ways. They also break down the percentage of time that I'm speaking vs. how much the customer is speaking which has helped me to listen more.s Cons I don't really have any negative feedback Review Source MA Mike A. Account Executive Computer Software Used the software for: Less than 6 months ### "Great tool for your sales team" December 10, 2020 5.0 Pros Gong is a must have tool for my daily sales processes and delivers top of the line functionality. What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on). I can automatically share call recordings with the invested parties which is a time saver on the back end. Since I'm in sales, being able to go back and listen to my previous calls allows for training moments for me to become better at what I do. Cons Since utilizing Gong in my daily workflow, I have not run into any issues yet. Great product! Review Source bM billy M. Partner Manager Retail Used the software for: 1-2 years ### "Great proct" February 11, 2020 5.0 Really good Pros Easy to use and automated once set up properly. Cons I do not really have any cons to discuss it works as I use it. Review Source AH Alexis H. Inbound Chat Animation Used the software for: 6-12 months ### "Gong" February 11, 2020 5.0 It is great!! Pros I love that I get to be able to listen to my past calls and know what my customers and I have talked about. I also like that it puts the keywords in there for me so that I get to click where to go and not have to listen to the whole call. Coming from a job at quality insurance and using other platforms, we did not have that and call grading would take forever!! Cons That it takes 24 hours to load from Salesforce. Review Source WM Wesley M. Account Executive Information Technology and Services Used the software for: 6-12 months ### "Great method of sales improvement " February 11, 2020 5.0 Pros Auto Records and analyzes calls allow you to review them and search keywords. This tool has made notetaking and follow-ups so much easier from a sales perspective.The Mobile app is clutch as well Cons Too many email notifications. Tried to turn them off with no avail. Review Source BS Brandon S. AE Mining & Metals Used the software for: 6-12 months ### "Huge Impact" February 11, 2020 5.0 Pros Gong has allowed me to pinpoint my weaknesses and strengths using actual data. I've made huge improvements to my game since Gong has joined our tech stack. Cons I've found the Deals and Accounts tab a bit hard to navigate but they are in Beta so that's to be expected. Review Source MH Martijn H. Sales rep Human Resources Used the software for: 1-2 years ### "Very valuable for every sales team" February 11, 2020 5.0 positive Pros Tracking of words and advise of improving conversations. Cons the new user interface is not very intuitive Review Source CG Caitlyn G. Sales Development Rep Computer Software Used the software for: 6-12 months ### "Gong is great" February 11, 2020 5.0 I think that gong is a helpful tool for sales calls, in terms of helping with our technique Pros Gong gave me pointers for how to improve my calls during my training period. Cons Gong blocks out numbers during calls, making it difficult to capture info that had been lost in technical issues. Review Source JJ JULIA J. Customer Enablement Success Marketing and Advertising Used the software for: 6-12 months ### "The best tool for Sales and Customer Success" February 11, 2020 5.0 Pros What I love about Gong is its capacity of connecting all the possible subjects from our calls and enabling us to share this information within the company. This is such an innovative company! Cons Nothing. I loved everything. It is a very organized platform. Review Source CL Chase L. Account Executive Legal Services Used the software for: 6-12 months ### "Taking notes has never been so easy" February 11, 2020 5.0 Gong is amazing, I would recommend it to anyone. Pros I know exactly what parts of each call I need to listen to. I can skip through my pitch and only hear the customer's potential concerns. Cons Not all calls are recorded to Gong, but I think that is an issue on our end. Review Source LT Lauren T. Manager of Customer Success Information Technology and Services Used the software for: 6-12 months ### "Super helpful" February 12, 2020 5.0 This has been so helpful for training and coaching for my team. Pros The ability to share snippets of calls and listen to calls at 2x speed. Cons I use the mobile app a lot and I am unsure how to search calls for my team on the mobile app. It’s super easy on the web. Review Source VR Verified Reviewer SDR Information Services Used the software for: 1-2 years ### "Call recordings are essential for our sales team" March 5, 2019 5.0 Pros It allows individuals, as well as managers, to review call recordings, make notes, and review metrics in a way that actually leads to improvement on sales calls. Without a tool like Gong.io, improvement doesn't happen the same way. Cons Search functionality isn't as good as it could be. Sometimes it's hard to find a call if you don't know the exact date or title of the call, even if you remember the contact you were speaking with. Review Source Similar Products Featured