# Gong.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gong.io the right Call Recording solution for you? Explore 560 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157969/Gong-io/reviews --- Gong.io 4.8 (560) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gong.io Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews HC Harry C Inbound Sales Development RepresentativeFinancial Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The transcript and AI assistant is also brilliant as it allows me to re-listen to my own calls and confirm certain points that someone made during the call.“ April 28, 2025 SK Sarah K SalesFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “There are a lot of features available on the app that I definitely do not utilize.“ March 24, 2025 MW Marissa W Senior Account ExecutiveComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Gong has been crucial to help with sales strategy and closing deals at faster rates.“ January 29, 2026 Thomas L COOComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Gong is a bit expensive compared to similar products“ June 7, 2024 AP Angie P VP, RevenueComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started.“ February 13, 2026 Grant N Enterprise Account ExecutiveComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It'll pull up the wrong results or just not pull any results so you have to retype the search.“ February 18, 2024 NP Neel P Sales Operations ManagerLogistics and Supply Chain, 11 - 50 employeesUsed the software for: 1-2 years. “Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data accessibility and portability requirements.“ November 6, 2024 Grant N Enterprise Account ExecutiveComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The search doesn't always work when searching for a specific keyword or account.“ February 18, 2024 ## Showing most helpful reviews Showing 1-25 of 560 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Gung Ho for Gong.io" March 9, 2026 5.0 Overall, the adoption and implementation of Gong.io was seamless and easy to use. I was thrilled to see how quickly everyone was able to adopt the platform! Pros Loved Gong.io in support of our stellar sales team! The AI features helped our team increase forecasting and actual growth! Cons No cons! Everyone adapted to the platform seamlessly so the adjustment was easy and frictionless! Everyone was excited to adopt this new tool! Review Source SK Sarah K. Sales Financial Services Used the software for: 6-12 months ### "Goodbye handwritten notes!" March 24, 2025 5.0 Pros I like the fact that Gong saves myself and my team so much time. Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions. Cons There are a lot of features available on the app that I definitely do not utilize. I also felt like I could’ve had better training with their team when on boarding. Switched from [Outreach](https://www.capterra.com/p/159318/Outreach/) While our reach was great for outreach, it did not provide the use of artificial intelligence to help save us time during our calls with clients Review Source AP Angie P. VP, Revenue Computer Software Used the software for: 2+ years ### "Standard / fine call recording software" February 13, 2026 3.0 It's fine at what it does, and it likely was the best choice for call recording a few years ago but it doesn't seem like that anymore. Pros Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started. Cons Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages. Alternatives considered [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Gong.io It was the default, and we didn't want to migrate everything. Review Source DC Darby C. Account Executive Banking Used the software for: 6-12 months ### "Amazing B2B Sales Tool" November 24, 2025 5.0 Overall experience with Gong has been great. We are considering using it for its prospecting functionality too. Call recording functionality is a game-changer. Pros Gong is an amazing tool for sales process management. It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals. Cons I wish the AI functionality provided more in-depth summaries, but overall Gong is great and they are consistently updating it. It is nice that it produces call transcripts that I can summarize into detailed notes and know exactly where each of my deals are all the time. Review Source MW Marissa W. Senior Account Executive Computer Software Used the software for: 1-2 years ### "Gong for B2B Software Selling" January 29, 2026 4.0 Gong has been crucial to help with sales strategy and closing deals at faster rates. Selling is a team sport, and by having access to Gong's analytics of not just my calls, but calls from the rest of the company with active feedback is helpful. Pros Gong is top quality when it comes to call analytics and support. I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration. Cons Gong's AI can be a hit or miss especially when it comes to follow up material and call recaps. I tend to rely on ChatGPT or Google Gemini to create those types of prompts but I'll copy and paste the script from Gong. Review Source VR Verified Reviewer Sr. Solutions Engineer Computer Software Used the software for: 1-2 years ### "I wish I had this years ago" January 27, 2026 5.0 Overall very positive. I wish this solution was available years ago - huge timesaver, keeps me productive without having to sort through notes. Pros Huge timesaver - capture all of the info I cannot and allows for reviewing of meetings after the fact. Cons UI can be somewhat cluttered, getting to the exact place you want could be done a bit easier. Overall not too bad though. Review Source FD Freesia D. Account Executive Events Services Used the software for: 2+ years ### "Great for call recording and forecasting" October 23, 2025 5.0 Overall I really enjoy the tool, and I like that it makes it easy to do multiple different things under the sales umbrella Pros Gong makes it very easy to do a lot, most importantly record and listen back to sales calls and monitor our sales forecast. The software is very easy to use, and integrates with our gmail and with salesforce to make sure everything runs seamlessly. Cons Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call Review Source VR Verified Reviewer COO Computer Software Used the software for: 2+ years ### "Works beautifully, makes coaching far easier." January 27, 2025 5.0 An experience so positive that we are actively looking for ways to bring additional parts of our sales process under the Gong umbrella. They do the things they say they will very well, and the product roadmap is trending in the right direction. Pros Nails its core offering, the ability to review and coach in a "film room" style. The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay). It's just easy to use. Cons Prospects and customers can opt out. My biggest complaint is when someone doesn't let you record the call. Everything else works fabulously. Review Source VR Verified Reviewer Account Executive Financial Services Used the software for: 1-2 years ### "Key to victory " February 18, 2025 5.0 Gong was a great feature to have to re analyze calls, find trends, and see where our team was struggling. If a team is considering high growth and more substantial pipeline with closed wons, Gong is a must. Pros Gong was one source of truth for maintaining and keep tracking of all sales call videos. Easily organized, quick software, and detailed features. You can skip ahead of AI-deduced parts of certain calls and see various other statistics. Cons I did not like some of the colors they use inside the software for my eyes. Review Source HS Hailey S. Client Success Consultant Computer Software Used the software for: Less than 6 months ### "Great Note Taking Tool!" July 25, 2025 5.0 Pros God I love Gong! I have a learning disability so I struggle taking notes that keep up at the same time as my clients speak. I love that I can go back to the calls and collect the notes I need! Cons Literally nothing negative to say here! The search function for the call is killer! I had to go back to a three hour call and collect notes for one specific task and I was able to just search a keyword and the transcription appeared! Review Source HC Harry C. Inbound Sales Development Representative Financial Services Used the software for: Less than 6 months ### "Gong has made my ramp up period seamless!" April 28, 2025 5.0 Extremely positive, probably the favourite platform within my tech stack. Pros Being fairly new to my role, Gong has helped me immensely by allowing me to listen to and review multiple calls of my colleagues to gain an in-depth understanding of what works and what doesn't work in my role when speaking with clients. The transcript and AI assistant is also brilliant as it allows me to re-listen to my own calls and confirm certain points that someone made during the call. Cons I've had no real negatives to report on yet. Sometimes it feels like it can take a while for a call to be uploaded to the platform but this may no be an issue on Gong's end. Review Source JR Janessa R. Product Marketing Manger Telecommunications Used the software for: Less than 6 months ### "Excellent platform" June 10, 2025 5.0 Excellent. Comprehensive, easy-to-use platform. Few glitches here and there with redacted words and numbers. Overall very positive. Pros AI-powered, built-in transcription feature, search within transcript, color-coded speaker identifier, robust platform search. Cons Words are randomly redacted when watching videos playback, video player blocks part of screen during shared screen. Review Source SK Simone K. AE Hospitality Used the software for: 6-12 months ### "Great to work with" December 6, 2024 4.0 The experience is very smooth, I like a lot how it summarizes your call for you, it is easy to take away the most important points Pros i do like the clear analyses, and the way it shows who talked at what stage - it alllows me a clear insight in how my salesprocess is going. Cons very high focus on the statistics, while it is useful, it may mislead a new sales agent Review Source LC Liza C. HR Officer Renewables & Environment Used the software for: 2+ years ### "A tool with high capabilities to organize call recording, with distinctive search capabilities" May 25, 2022 5.0 Gong.io is a very inspiring tool, its ability to record calls and allow us to re-listen them always enables us to deeply understand the problems and enables us to track them down and find the best solutions for them in less time. With Gong.io we no longer miss any notes from customers, have integrated records and can easily distribute the workload to the team. Pros Gong.io provides a lot of services that help us perform functions with great flexibility, especially its distinctive capabilities of recording and transcribing calls, and providing the ability to review and follow them immediately, which makes you really enjoy listening to almost every call. It ensures that we cover every aspect of the calls, making the process of following up on feedback and requests accurate and comprehensive. Gong's ability to easily locate the conversation you are looking for, through several search options, thus saves a lot of time and is able to access and follow the required recordings at high speed. Gong's many features such as transcription of calls to texts and continuous updates of the call log allow us to accurately document all requests and also know the capabilities of the team to respond. Cons Gong.io is a great tool for our business, and it's easy to use; I wish there were more possibilities so we could record all conversations and more automation, so we could complete our tasks more quickly. Review Source JA Julia A. Account Executive Computer Software Used the software for: 1-2 years ### "One of my favorite tools as a Sales Rep" August 16, 2021 5.0 Awesome! Pros I was nervous when we first purchased this to have so much visibility, but it's been an amazing help for: 1) remembering what happened in a call whether that was yesterday or months ago 2) getting specific/contextual coaching feedback 3) seeing which deals need helps based on activity 4) flagging conversations by words that are said (especially when seeing how customers/prospects like new features or how other reps are selling those) 5) passing along feature requests or coaching notes to others on my team and in the business Cons It took us a bit longer than we anticipated to get fully ramped in a way where we were really leveraging it and able to do all of the above. No other major complaints, but worth noting I haven't tried any of the competitor solutions out there. Alternatives considered [Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Gong.io functionality, price, ui/ux Review Source RR Romina R. Senior Account Development Representative Computer Software Used the software for: 2+ years ### "Amazing platform- great for training, analysis, and automatic recording of prospect calls/demos/etc." December 22, 2021 5.0 Gong helps me with discovery, cold calls, and learning from successful counterparts who have promoted to higher roles. Pros Gong is very easy to use. I rely on it heavily for recording my own calls with prospects automatically. When a Zoom meeting happens or when I dial out of Outreach, these calls record. If it is a Zoom call, any visuals record as well. It is automatic unless I purposefully choose to not record for certain prospects that request no recording, so it is not another thing to worry about clicking or selecting. I have years of Outreach and Zoom meetings that I can go back and listen to or watch in Gong, which is extremely useful when revisiting lost opportunities/old prospects, and for training purposes. Even as a senior in my role, listening to other discovery calls a few times a week keeps me sharper. It is easy to filter calls based on what type of call I want to listen to. There are countless customization options here, pulling tags/dispositions from Outreach and Zoom to filter in Gong. The call transcripts are nice too. While not perfect, it helps when I need to listen to something in a long call again and can refer to the transcript to see what time I need to start at to get the information I am looking for in that call. Cons \-Love the transcript feature, but as with most transcriptions it could be improved. Review Source DA Danial A. ZIWO Cloud Contact Center Software Information Technology and Services Used the software for: 6-12 months ### "The best option for documenting customer calls with all their details" March 19, 2022 5.0 Gong.io Help document all communication processes, and this documentation has become an inspiring reference for us, as it works to better follow up on customers and understand their problems and requests in depth. Pros You need Gong.io if your job involves listening to clients' issues and requests over the telephone, especially if you spend so much time doing this you don't have the capacity for precise note-taking. Listen to the chat again and read the transcript. Gong.io allows you to do all of this in one place. Gong.io's search capabilities make it easy to locate certain areas of discussion. it's wonderful that calls are categorized so that they include information like the customer's name, who spoke to him and what the subject was, and the time and date of their call, as well as the full conversation. Cons Recording features are great, but transcription processes can be inaccurate because conversations often contain slang words or from other languages and always need human review, which is sometimes distracting. Review Source RN Richard N. Sr Account Executive Human Resources Used the software for: 6-12 months ### "Helps you remember what is important " August 13, 2021 4.0 Over all very positive and I have recommended it to 10 different clients Pros The points of interest that this software measure are all things that you "know" but would have a very hard time measuring. With the measuring features it helps me keep focus on what is important. In addition I like that I can go back an review calls which helps with discovery calls and account reviews Cons The recording announcement for Google meetings Review Source MB Mason B. Account Executive Computer Software Used the software for: 1-2 years ### "Could Not Live Without Gong" February 11, 2020 5.0 Nothing short of exceptional. Gong also has a strong presence on social mediums and continues to come across as a thought-leader. Pros As an Account Executive in the Software Space, I could not do my job as effectively without it. I use Gong's mobile and web-based solutions every day. Mobile App: In order to stay on top of my funnel in a detailed fashion, I am referencing prior conversations with my customer base every day. Gong's mobile application is the best way for me to reference prior conversations or demos on-the-go. Whether I am commuting to/from work or rushing through the office with headphones in, Gong's mobile application is a reliable way to leverage SSO and access my customer conversations from wherever my work takes me. Truly a life saver. Sharing Calls/Demos w/ Customers: One of the easiest ways to hold my customers accountable and accelerate my deal velocity as a rep is the ability to share recordings with my customers. Without Gong, I am certain I would not have the deal velocity I have today nor the ability to multi-thread behind the scenes as easily as Gong allows me to today. Cons Some analytics/call coaching capabilities are not available in my mobile instance of Gong. I am not sure if this is something my company does not pay for, however, this would be a "nice to have" as a rep while on-the-go. Review Source VR Verified Reviewer National Partner Success Manager Real Estate Used the software for: 6-12 months ### "Gong Is A Powerful Sales Enablement Tool" August 9, 2021 5.0 I've been able to have a recording of every partner interaction, coach myself on how to interact better, and tag important decision makers on calls with valuable information. Pros Gong gives you the ability to empower salespeople to be more efficient, master their calls, self evaluate their performance, and create archives of masterful calls. Cons Sometimes the software won't join a scheduled call via Calendly, but can likely be solved with better integrations. Review Source VR Verified Reviewer Customer Success Marketing and Advertising Used the software for: 1-2 years ### "GONG for CSM" August 18, 2021 5.0 Pros The transcript - being able to listen back to questions clients ask and ensuring I include all action tiems Cons So far, I enjoy the product - nothing to complain about Review Source VR Verified Reviewer Sales Enablement Manger Information Technology and Services Used the software for: 2+ years ### "Key Platform for Measuring Enablement Success" April 29, 2021 5.0 Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement. Pros Gong allows the Sales, Enablement, Marketing, and Biz Ops to track real metrics from Sales and CS conversations, coach the teams and foster a culture of self-improvement. Cons This is a product that to work effectively you need to invest in best practices, training teams and managers and staying on top of the latest innovations (of which there are many and often) coming out of the company. Reason for choosing Gong.io Level of innovation, team, support and experience. Review Source SN Steven N. sales rep Marketing and Advertising Used the software for: 2+ years ### "Awesome tool and must have !" February 17, 2022 5.0 Gong is a must have in my role. Without it, I would not know how I am performing on my calls, and could not improve. It is essential for training purposes with my manager Pros data and analytics for talk time percentages is great Cons nothing at all. This is the gold standard in the call recording industry Review Source James P. Team Lead, Customer Success Internet Used the software for: 2+ years ### "A must have tool for sales and customer success " February 11, 2020 5.0 Pros Gong gives our team the ability to gain actionable insights into how well we are handling calls with clients. Do we repeat words too often? Do we allow enough time between our sentences? This is also an amazing system of record for calls so I can go back and review what was discussed previously. Clients love to receive the recordings as well, especially when they are instructional training calls. Cons I wish there would be the ability to cater the insights much more to Customer Success. It's very sales focused. Review Source VR Verified Reviewer Senior Sales Development Representative Computer Software Used the software for: 1-2 years ### "I don't know what we would do without Gong" September 20, 2018 5.0 Great! Pros Gong is awesome! It allows every call to be recorded, analyzed and sent to the correct people. Gong allows managers to make comments on specific parts of the calls, speed up or slow down the pace and send feedback to the reps. One of the coolest parts about Gong is how the platform analyzes each call, letting the manager and caller know how much he/she talks compared to the customer/prospect, what topics were discussed, and even what words you are repeating many times. Cons I think that the only thing that could be considered negative about Gong is that anyone at your company can listen to the call/recording Review Source Similar Products Featured ## Related categories [Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.