# Page 2 | Gong.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Gong.io the right Call Recording solution for you? Explore 560 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157969/Gong-io/reviews --- Gong.io 4.8 (560) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Gong.io ## Showing most helpful reviews Showing 26-50 of 560 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Alex M. Sales Operations Manager Information Technology and Services Used the software for: 2+ years ### "An excellent conversational intelligence tool" March 18, 2025 5.0 As a product it is the leader. They have a good team too. Pros The insights and the AI are so useful in capturing what was discussed on a call. It also feeds into the other areas of the business that are generally starved of prospect and customer feedback. Cons Even though we are paying a lot to have Gong there are many features that are hidden behind additional seats eg. Forecasting and Engage. These should be included with our subscription. Review Source NP Neel P. Sales Operations Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Buyer Beware - You can't export your data" November 6, 2024 1.0 While Gong offers valuable insights into call data and sales interactions, our experience has been impacted by significant data access limitations, especially concerning data portability and bulk export capabilities. If you're considering switching platforms and have six months or less on your contract, start engaging the Gong API documentation immediately to download all of your call data in a usable format. Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data accessibility and portability requirements. As per CCPA, we ensure data is available in a ‘readily usable format’ in line with industry standards and consistent with Gong’s documentation and product specifications.” However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data. Another support message emphasized, “Gong does provide an API for data export, including documentation to facilitate access to individual call downloads... we remain committed to assisting your team within these existing product parameters.” This means no further customization or support is available if you need bulk access to your call data. This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own. If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges. The lack of robust data export options has made it hard to justify the platform’s cost, especially as it falls short of meeting practical data management needs. Pros It's a fancy call recorder at the end of the day. Cons Frustrating Data Access Limitations and Lack of Bulk Export Alternatives considered [Fathom](https://www.capterra.com/p/276054/Fathom/)[Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Gong.io Trusted partner and promise of integrations Review Source VR Verified Reviewer Manager Computer Software Used the software for: 1-2 years ### "Great sales tool, but pricey" October 21, 2024 5.0 Great tool for reliably recording calls with an AI assistant overlay. It enables me to focus on what the person is saying rather than taking notes. It also helps others to review what we discussed so we don't have to ask the same questions over again later. Also helps me to get coaching on my own calls by sharing with my peers or leader. Pros Enables insight into conversations that we are having with customers and improves our ability to learn from and coach each other on how to best help them. Cons Very expensive standalone offering in the midst of a rising tide of competitors who offer a similar value proposition alongside other enterprise systems. Review Source VR Verified Reviewer Sr SdR Computer Software Used the software for: 6-12 months ### "Gong is incredible" February 4, 2025 5.0 Gong is amazing to go back and watch past customer calls for info and preparation Pros Gong.o is amazing for watching past calls Cons I have had no issues with Gong since I started using it Review Source HT Haruki T. Sr. ADR Computer Software Used the software for: 1-2 years ### "One of the most valuable tools for sales teams" December 28, 2024 5.0 Pros Everything from the ease of use, analytics, tracking engagement throughout a deal, to forecasting, Gong is hands down one of the best tools I've ever used in my sales career. Cons The transcription sometimes isn't the best but that is to be expected for any tool. Review Source VR Verified Reviewer Account Executive Sports Used the software for: Less than 6 months ### "Everyday Gong User" May 12, 2025 4.0 Pros The ability to request coaching and feedback on specific calls. Cons After making a call or conducting a meeting, it can take a while for the call/meeting to sync on to the Gong platform. Review Source SK Simone K. AE Hospitality Used the software for: 6-12 months ### "Great to work with" December 6, 2024 4.0 The experience is very smooth, I like a lot how it summarizes your call for you, it is easy to take away the most important points Pros i do like the clear analyses, and the way it shows who talked at what stage - it alllows me a clear insight in how my salesprocess is going. Cons very high focus on the statistics, while it is useful, it may mislead a new sales agent Review Source KM Kiersten M. SDR Information Technology and Services Used the software for: 6-12 months ### "Gong Review" September 28, 2024 5.0 Pros I love that you get emails in real time about meetings you have for the day, can confirm the prospect is in the meeting, and are able to view a recording with a transcript immediately after the meeting concludes. Cons I have no dislikes! Gong has been super useful. Review Source LC Liza C. HR Officer Renewables & Environment Used the software for: 2+ years ### "A tool with high capabilities to organize call recording, with distinctive search capabilities" May 25, 2022 5.0 Gong.io is a very inspiring tool, its ability to record calls and allow us to re-listen them always enables us to deeply understand the problems and enables us to track them down and find the best solutions for them in less time. With Gong.io we no longer miss any notes from customers, have integrated records and can easily distribute the workload to the team. Pros Gong.io provides a lot of services that help us perform functions with great flexibility, especially its distinctive capabilities of recording and transcribing calls, and providing the ability to review and follow them immediately, which makes you really enjoy listening to almost every call. It ensures that we cover every aspect of the calls, making the process of following up on feedback and requests accurate and comprehensive. Gong's ability to easily locate the conversation you are looking for, through several search options, thus saves a lot of time and is able to access and follow the required recordings at high speed. Gong's many features such as transcription of calls to texts and continuous updates of the call log allow us to accurately document all requests and also know the capabilities of the team to respond. Cons Gong.io is a great tool for our business, and it's easy to use; I wish there were more possibilities so we could record all conversations and more automation, so we could complete our tasks more quickly. Review Source Nick B. Sr. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Why work harder when you can work smarter?" June 9, 2022 5.0 I'm solving the problem of me being lazy and inattentive...sometimes. Most of the time, I'm there, listening, ready to crush it. Other times, I see a squirrel out of my window and can't help but watch it do its thing. Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important info. Gong allows me to watch squirrels AND remember what was said. Pros I like that it takes \*thinking\* out of my job. If I have questions about something a customer said, or something that I said, I can just go to the call, search for it, and find it. It's an absolutely incredible way to keep on top of tasks, while also being able to gain a deeper understanding at any time. Cons Again, not a whole lot within the scope of what I use Gong for that I dislike. It does the job exactly how I would want it to be done. Switched from [Chorus](https://www.capterra.com/p/253713/Chorus/) I didn't choose to switch, but I'm glad we did. Review Source Miodrag C. Enterprise Account Executive Computer Software Used the software for: 2+ years ### "Gong.io is rather good, but quite expensive" February 23, 2024 5.0 Overall it is a great product. Sadly Gong.io as a leader in its market is not too open to negotiate with smaller companies Pros The recordings are very easy to set up, navigate, go through and find the most important bits of it Cons The pricing is probably the biggest obstacle and hence we are looking to change Review Source DV Danny V. VP of Customer Success Computer Software Used the software for: 2+ years ### "Gong made me a fan" March 28, 2024 5.0 Its been a positive experience and with the ecosystem of tools that integrate with us we've been able to fill most remaining gaps through Zapier, reporting workflows, Slack, and TranscribeIQ Pros I love that it aggregates all the information about all of our accounts into a single place with different views to help us streamline our workflows. Its been one of the most impactful tools in our tech stack for sales, customer success, and product and we've amplified that by using Gong plugins like Zapier and TranscribeIQ. Cons I wish the reporting was more centralized and customizable but its still really easy to use - we've taken some of our analysis outside of gong to make it more actionable. Overall the cons are minimal and they keep releasing new features to help us grow with them. Reason for choosing Gong.io It was the best on the market by far and though it was a big leap to make the investment I feel like its paid off Review Source DE Dallas E. Product Specialist Marketing and Advertising Used the software for: 1-2 years ### "Gong is a must have for sales teams!" December 21, 2021 5.0 Overall Gong has really allowed our team to connect with each other on the deals we are working on. We can easily provide feedback and learn from each other. Pros Gong helps us constantly improve! What I like most is being able to have all of our team's calls analyzed for key metrics like engagement, talk ratio, and the AI driven feedback. This enables us to easily review so we can quickly share feedback, score calls, help our team take more action. It's very user friendly. Cons There's not much I would add here, because the Gong team is always adding new features and using data to think about what sales teams can truly benefit from. They just recently opened up the Gong community which is something I've been waiting for! Review Source AB Armin B. SDR Hospitality Used the software for: 1-2 years ### "Important growth tool for sales teams" August 24, 2022 5.0 Pros I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple times. Now with Gong, we are able to also see the transcription of the call and also tag team members immediately for feedback and important notes within the calls. Cons Not much to dislike about Gong as they have been super helpful with the implementation and support. Alternatives considered [Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Gong.io Many staff have heard of good things about Gong and a lot more staff were familiar with the product. Review Source Jon W. Senior Account Executive Information Technology and Services Used the software for: 6-12 months ### "Lots of greatness in this product" August 12, 2021 5.0 Gong has really helped our sales team grow by getting our AEs on the same page and continuing to build them into stronger Sales People. Pros Gong offers a great recording system that you can do a whole lot more from. We have weekly reviews and the functionality makes it easy to get through in a quick time. The assessments also let us know how we're doing and from a manager to peer aspect review the calls. Cons Some time search functionality seems off and logging in has a slow lag to start. Other than that I can't really complain. Those 2 things are really nit-picking too. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) We still used zoom but we switched from their recordings to gong because it was not robust at all Review Source Joey B. Account Executive Internet Used the software for: 6-12 months ### "One of the most valuable investments our team has made" March 5, 2019 5.0 Excellent. I would give up just about any other tool in our GTM-specific stack before I gave up Gong. Pros As an individual contributor, I can't think of another piece of software our team has brought on that is more valuable to me than Gong (excluding the table-stakes Salesforce or Slack type stuff). Gong is my insurance policy when my notes don't capture everything and I need to relisten to a call before the next stage meeting. Gong gives me insight into the quality of a conversation based on the metrics it provides (how long did I spend talking in comparison to the prospect? What does that say about the pitch, or this customer fit?) Gong is also invaluable to our new team members (across many teams, not just sales) who want to get exposed to customer and prospect conversations fast, and on-demand. The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in .25 increments. The call transcript search is handy when I want to find a specific thing I remember discussing on a call. I like that Gong provides industry benchmarks for the metrics it measures. Cons Having Gong has made me a little bit more of a careless notetaker, because I know Gong is my insurance policy. At times this has burned me if some Zoom difficulty means the call doesn't get properly recorded because the Gong bot didn't get invited. If there are better categorization methods for calls, our team isn't using them. But it may be helpful to be able to quickly designate calls by type (prospect vs current customer) and use case / vertical (eCommerce vs SaaS for example). Salesforce data is pulled into Gong so maybe there's a way we just aren't utilizing. Review Source JA Julia A. Account Executive Computer Software Used the software for: 1-2 years ### "One of my favorite tools as a Sales Rep" August 16, 2021 5.0 Awesome! Pros I was nervous when we first purchased this to have so much visibility, but it's been an amazing help for: 1) remembering what happened in a call whether that was yesterday or months ago 2) getting specific/contextual coaching feedback 3) seeing which deals need helps based on activity 4) flagging conversations by words that are said (especially when seeing how customers/prospects like new features or how other reps are selling those) 5) passing along feature requests or coaching notes to others on my team and in the business Cons It took us a bit longer than we anticipated to get fully ramped in a way where we were really leveraging it and able to do all of the above. No other major complaints, but worth noting I haven't tried any of the competitor solutions out there. Alternatives considered [Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Gong.io functionality, price, ui/ux Review Source VR Verified Reviewer Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "Really great tool for our sales team" September 23, 2021 5.0 It's been really great, I would highly recommend - especially if you have a newer team/newer team members/technically heavy calls. Pros Allows our team to easily share specifics, we have complex sales cycles that are technical in nature. Gong allows us to record discovery sessions and then share internally with other resources that need to be brought in - really ensures nothing slips through the cracks. Cons We have yet to find a solution to cutting up clips from several calls and putting them together for training purposes. Might be that we have yet to find the time to discover that feature. Review Source MM Marc M. Account Executive Health, Wellness and Fitness Used the software for: Less than 6 months ### "Slows down my productivity by at least 400%" June 12, 2024 2.0 terrible, i would not recommend it. it has some nice AI features but I find it almost unusable. Pros It has some decent AI and the call listening is good but is far outweighed by the negatives Cons It is super clunky, hard to find information you need. there is "conversations" and "engage" and they don't link. the chrome extension doesn't work at all. you can't dial from salesforce. there is no text messaging capture. It's a massive downgrade from what I can tell Review Source RR Romina R. Senior Account Development Representative Computer Software Used the software for: 2+ years ### "Amazing platform- great for training, analysis, and automatic recording of prospect calls/demos/etc." December 22, 2021 5.0 Gong helps me with discovery, cold calls, and learning from successful counterparts who have promoted to higher roles. Pros Gong is very easy to use. I rely on it heavily for recording my own calls with prospects automatically. When a Zoom meeting happens or when I dial out of Outreach, these calls record. If it is a Zoom call, any visuals record as well. It is automatic unless I purposefully choose to not record for certain prospects that request no recording, so it is not another thing to worry about clicking or selecting. I have years of Outreach and Zoom meetings that I can go back and listen to or watch in Gong, which is extremely useful when revisiting lost opportunities/old prospects, and for training purposes. Even as a senior in my role, listening to other discovery calls a few times a week keeps me sharper. It is easy to filter calls based on what type of call I want to listen to. There are countless customization options here, pulling tags/dispositions from Outreach and Zoom to filter in Gong. The call transcripts are nice too. While not perfect, it helps when I need to listen to something in a long call again and can refer to the transcript to see what time I need to start at to get the information I am looking for in that call. Cons \-Love the transcript feature, but as with most transcriptions it could be improved. Review Source JR Juanma R. Director, Product Marketing Computer Software Used the software for: 2+ years ### "A gold mine for product marketing and sales enablement teams" September 10, 2023 5.0 Gong is pure gold for any product marketing and sales enablement team. Can't imagine my life without Gong anymore. That's the first question I asked any peer I met, whether or not they're using Gong, because if they aren't, they are unfortunately in a different league when it comes to maximizing their potential as a team enabling the sales organization. Pros Automated alerts based on keywords, sharing clips with key fragments of the conversation, detecting trends in terms of how often competitors and pricing comes up on sales calls, monitoring sales qualification efforts, ensure demo performance. Amazing tools to truly understand the context of your sales organization, beyond just their word which is not always exactly accurate. Cons Sometimes the automated speech recognition algorithm doesn't really understand some terms (e.g. competitor names) are different from a common word in natural language, and messes it up a bit. Nothing critical, but that forces some manual cleaning up and causes false alarms. Review Source DA Danial A. ZIWO Cloud Contact Center Software Information Technology and Services Used the software for: 6-12 months ### "The best option for documenting customer calls with all their details" March 19, 2022 5.0 Gong.io Help document all communication processes, and this documentation has become an inspiring reference for us, as it works to better follow up on customers and understand their problems and requests in depth. Pros You need Gong.io if your job involves listening to clients' issues and requests over the telephone, especially if you spend so much time doing this you don't have the capacity for precise note-taking. Listen to the chat again and read the transcript. Gong.io allows you to do all of this in one place. Gong.io's search capabilities make it easy to locate certain areas of discussion. it's wonderful that calls are categorized so that they include information like the customer's name, who spoke to him and what the subject was, and the time and date of their call, as well as the full conversation. Cons Recording features are great, but transcription processes can be inaccurate because conversations often contain slang words or from other languages and always need human review, which is sometimes distracting. Review Source VR Verified Reviewer Account Manager Computer Software Used the software for: 6-12 months ### "Key tool in stack for remote onboarders" August 9, 2021 5.0 Pros I took on a new role in Sales and I was worried I would miss out on listening in to important conversations which forms a major part of learning. Enter Gong - and I've been able to listen in and learn better than ever. I've also improved my style of interacting with customers based on their tips and seen better results. Cons It has not been easy to upload a recording if we would like and their audio-to-text feature is not accurate. Switched from [Chorus](https://www.capterra.com/p/253713/Chorus/) Gong has better sales coaching abilities Review Source VR Verified Reviewer COO Computer Software Used the software for: Less than 6 months ### "Gong is a great product" June 7, 2024 5.0 Pros Easy to use and easy to set up, Gong has been adapted by our Team overnight Cons Gong is a bit expensive compared to similar products Review Source Brandon R. Ecommerce Consultant ¿ USA Information Technology and Services Used the software for: 6-12 months ### "Simple Tool to capture details of complex deals" August 17, 2021 5.0 It was easy for our team to onboard and deploy. We use it daily and commonly share outcalls with internal members or external directly to customers. It has changed my workflow from taking notes to directly engaging and moving through my agenda. Pros We work with clients that have complex systems, requirements and require attention to the smallest of detail. The sales cycle is long and can involve many team members from both the client's company and our agency. I like how Gong helps keep the records organized, allows my extended team to add notes and comments to calls, and keeps transcriptions that we can refrence back to (searchable) to ensure we did not miss any details. Cons I wish it had more integrations with different CRM's, but Gong is not at fault, just a desire for utopia. Reason for choosing Gong.io Chorus was hard to get ahold of and not responsive to emails. Gong had a great experience from the beginning. Additionally, many of our partners also use Gong and had glowing reviews. 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