# Page 3 | Gong.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Gong.io the right Call Recording solution for you? Explore 560 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157969/Gong-io/reviews --- Gong.io 4.8 (560) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Gong.io ## Showing most helpful reviews Showing 51-75 of 560 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RN Richard N. Sr Account Executive Human Resources Used the software for: 6-12 months ### "Helps you remember what is important " August 13, 2021 4.0 Over all very positive and I have recommended it to 10 different clients Pros The points of interest that this software measure are all things that you "know" but would have a very hard time measuring. With the measuring features it helps me keep focus on what is important. In addition I like that I can go back an review calls which helps with discovery calls and account reviews Cons The recording announcement for Google meetings Review Source VR Verified Reviewer Business Development Associate Computer Software Used the software for: 6-12 months ### "Best tool for call recording and analyses" March 12, 2023 5.0 I started using Gong to listen to my sales calls and obtain notes but later part the analysis and usage of Gong becomes mandatory for me to develop and nurture a good relationship with prospects. If you are keen on maintaining the best stakeholder management, this tool will be the best add-on to your tech stack. Pros The dashboard of the gong is very user-friendly and helps in identifying the prospect's behaviour and a summary of the session is a big advantage for salespeople. Cons There are no cons that I identify in the software till now Review Source MB Mason B. Account Executive Computer Software Used the software for: 1-2 years ### "Could Not Live Without Gong" February 11, 2020 5.0 Nothing short of exceptional. Gong also has a strong presence on social mediums and continues to come across as a thought-leader. Pros As an Account Executive in the Software Space, I could not do my job as effectively without it. I use Gong's mobile and web-based solutions every day. Mobile App: In order to stay on top of my funnel in a detailed fashion, I am referencing prior conversations with my customer base every day. Gong's mobile application is the best way for me to reference prior conversations or demos on-the-go. Whether I am commuting to/from work or rushing through the office with headphones in, Gong's mobile application is a reliable way to leverage SSO and access my customer conversations from wherever my work takes me. Truly a life saver. Sharing Calls/Demos w/ Customers: One of the easiest ways to hold my customers accountable and accelerate my deal velocity as a rep is the ability to share recordings with my customers. Without Gong, I am certain I would not have the deal velocity I have today nor the ability to multi-thread behind the scenes as easily as Gong allows me to today. Cons Some analytics/call coaching capabilities are not available in my mobile instance of Gong. I am not sure if this is something my company does not pay for, however, this would be a "nice to have" as a rep while on-the-go. Review Source RM Rebecca M. Head of Marketing Information Technology and Services Used the software for: 1-2 years ### "Great tool for not just sales but marketing & product teams" May 26, 2022 5.0 We use it across multiple teams in the company. It's really great for learnings. Pros Our whole company uses Gong to listen to recorded customer calls. We can hear what the challenges are that our customers have, in their own words. We can also use it to understand how they respond to our product pitch and demo. The ability to capture snippets and tag people is great. Cons The auto transcription isn't always accurate, but that's a low priority feature. Review Source VR Verified Reviewer National Partner Success Manager Real Estate Used the software for: 6-12 months ### "Gong Is A Powerful Sales Enablement Tool" August 9, 2021 5.0 I've been able to have a recording of every partner interaction, coach myself on how to interact better, and tag important decision makers on calls with valuable information. Pros Gong gives you the ability to empower salespeople to be more efficient, master their calls, self evaluate their performance, and create archives of masterful calls. Cons Sometimes the software won't join a scheduled call via Calendly, but can likely be solved with better integrations. Review Source Anna S. Implementation Manager Information Technology and Services Used the software for: 1-2 years ### "What was life before Gong?!" August 11, 2021 5.0 Pros Gong has been HUGELY helpful for reviewing past calls to remind myself of action items, attendees, etc. I make use of the recordings multiple times a week. My team also uses Gong to provide call feedback for team members. I also like that at the beginning of an external call, Gong announces its presence/recording to all attendees. Cons The transcription service is good, not great - both in terms of identifying the speaker and also what they said. Also, it's not entirely clear to me how to add Gong to an existing call. Review Source VR Verified Reviewer Customer Success Architect Computer Software Used the software for: 6-12 months ### "Pleasantly surprised!" February 20, 2020 5.0 Its a solid product and our Sales Ops team have seen immediate value from a coaching and training perspective and the sales staff are finally seeing the value in reviewing their sales calls with better context. As I mentioned earlier, it helps me in my role to engage more quickly and bring value faster to the sales cycle. Pros I am not a front line sales person, rather I am a strategic resource that the sales team leans on when meeting with a prospect's executives and other leaders during the sales process. When they are ready for me to engage, they can send me a call recording and I can see who is talking, what they are talking about and make specific notes based on discussion topics. It empowers me to get up to speed with a new prospect much faster than in the past, which in turn keeps momentum and excitement in the sales process. Cons It wasn't introduced to our sales org with a very clear "why" we need to use Gong. So immediately it created a misperception that leadership bought it as an employee watchdog which led to poor adoption. It didn't help that it was introduced as a stiff mandate from leadership to use Gong. In short, no complaints with the software, but more of a warning for new Gong users to make sure you tell your users the benefits that THEY will get out of Gong and the benefits the extended teams will gain from their use of Gong. Review Source VR Verified Reviewer Customer Success Marketing and Advertising Used the software for: 1-2 years ### "GONG for CSM" August 18, 2021 5.0 Pros The transcript - being able to listen back to questions clients ask and ensuring I include all action tiems Cons So far, I enjoy the product - nothing to complain about Review Source Igor B. CSM Computer Software Used the software for: 6-12 months ### "Great meeting recording software" July 6, 2023 5.0 Pros Overall the thing I like most about Gong is how easy it is to review my recorded meetings and know exactly when I speak or the client speaks. The analytics is great! The ease of the integration is zoom is also really good. Cons Nothing to add to this section.......... Review Source Yossi P. Account Executive Computer Software Used the software for: 1-2 years ### "Amazing product and in my opinion a must-have for high-performance sales teams" September 7, 2022 5.0 Very good. Pros Recommendations for improvement (talk ratio, longest monologue, etc). Really helped me improve in these key areas. Cons Nothing I can think of. I get a lot of value from using this daily. Review Source VR Verified Reviewer Sales Enablement Manger Information Technology and Services Used the software for: 2+ years ### "Key Platform for Measuring Enablement Success" April 29, 2021 5.0 Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement. Pros Gong allows the Sales, Enablement, Marketing, and Biz Ops to track real metrics from Sales and CS conversations, coach the teams and foster a culture of self-improvement. Cons This is a product that to work effectively you need to invest in best practices, training teams and managers and staying on top of the latest innovations (of which there are many and often) coming out of the company. Reason for choosing Gong.io Level of innovation, team, support and experience. Review Source NY Natalie Y. Account Executive Information Technology and Services Used the software for: 1-2 years ### "The Most Valuable Innovative Tool of the Decade" March 27, 2019 5.0 I am a raving fan. I don't know if I've ever really been a raving fan of a tool, besides the company I work at (Copper CRM!). I love their UI, their marketing emails which are NOT annoying (how?!?!), and their friendly support team. But mostly- this incredible tool allows me to become a better salesperson. Faster. Pros So novel. Yes, other demo softwares allow you to get insights. But Gong takes it to a whole different level. The tips are a prime example of artificial intelligence of the future. I can see exactly what I need to improve immediately after a call- and I check after each one. I set realistic goals that I can actually measure based on recommended best practices that are outlined to me from research that Gong makes available to me- average amount of patience, interactivity, and more that's necessary for a successful sales call. Cons The only thing I would change is that I'd like to be able to search more words within demos I've completed. The search functionality is already incredible, as it can pinpoint certain filler words and I can search a variety of terms. If it could capture more, which it likely will as they progress, I'd be thrilled. Review Source SN Steven N. sales rep Marketing and Advertising Used the software for: 2+ years ### "Awesome tool and must have !" February 17, 2022 5.0 Gong is a must have in my role. Without it, I would not know how I am performing on my calls, and could not improve. It is essential for training purposes with my manager Pros data and analytics for talk time percentages is great Cons nothing at all. This is the gold standard in the call recording industry Review Source Kunal B. Co-founder & Design Lead Computer Software Used the software for: Less than 6 months ### "Great tool, even for SMBs" February 11, 2020 5.0 I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer. Pros The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from \[SENSITIVE CONTENT HIDDEN\] (sales) and \[SENSITIVE CONTENT HIDDEN\] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook. Cons The only con in buying is that we didn't have enough people to meet the minimum seats. \[SENSITIVE CONTENT HIDDEN\] helped us work through this and still get enough value to justify the cost. Alternatives considered [Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Gong.io Gong seems to be the winner in their space. With the trajectory they are on and the story they tell, I'm confident Gong will be great long-term partners for us. Review Source Jessica D. Account Executive Human Resources Used the software for: 2+ years ### "Gong is a salesperson's dream" March 13, 2019 5.0 Pros It's so important to identify your prospects needs, but it can be difficult to absorb everything they are relaying. Having access to a tool like gong, gives me the ability to revisit my calls, dissect my prospect's responses and identify their needs. Gong makes this easier by filtering by keyword, offering graphs so you can click into specific parts of each call, compiles key words used throughout and gives my co-workers a place to listen and make suggestions. Cons I haven't found anything negative when using gong. Review Source James P. Team Lead, Customer Success Internet Used the software for: 2+ years ### "A must have tool for sales and customer success " February 11, 2020 5.0 Pros Gong gives our team the ability to gain actionable insights into how well we are handling calls with clients. Do we repeat words too often? Do we allow enough time between our sentences? This is also an amazing system of record for calls so I can go back and review what was discussed previously. Clients love to receive the recordings as well, especially when they are instructional training calls. Cons I wish there would be the ability to cater the insights much more to Customer Success. It's very sales focused. Review Source MF Mindy F. Enterprise Virtual Care Consultant Hospital & Health Care Used the software for: Less than 6 months ### "Your best sales secret weapon- GONG" July 28, 2021 5.0 I am a new user of Gong (within the last 3 months). I've spent my entire 30 year career in sales and business development and never accessed this amazing tool. I can't live without it today. It provides strong recall to compare to notes, impacts the accuracy of follow up, and allows for assessment of your presentation / interaction skills. This powerful tool is more than a recording- it enables you to accuracy maximize the time that customers/ prospects spend with you to move next steps. If you aren't using Gong- you are missing out as a Sales professional. Pros Integration with Salesforce functionality / capture of follow up, integration of email notification triggering account follow up and updates. Ability to accurately assess call impact. Cons Nothing that I can think of I would "least" like about this product. Review Source VR Verified Reviewer Senior Sales Development Representative Computer Software Used the software for: 1-2 years ### "I don't know what we would do without Gong" September 20, 2018 5.0 Great! Pros Gong is awesome! It allows every call to be recorded, analyzed and sent to the correct people. Gong allows managers to make comments on specific parts of the calls, speed up or slow down the pace and send feedback to the reps. One of the coolest parts about Gong is how the platform analyzes each call, letting the manager and caller know how much he/she talks compared to the customer/prospect, what topics were discussed, and even what words you are repeating many times. Cons I think that the only thing that could be considered negative about Gong is that anyone at your company can listen to the call/recording Review Source VR Verified Reviewer Head of Enablement Legal Services Used the software for: 6-12 months ### "Didn't know what I was missing until I had it" February 11, 2020 5.0 we purchased it for conversational tracking, as well as for training purposes. Pros I love the call tracking, the account insights as well as the screen capture. It does a great job of transcription of calls as well as identifying the next steps based on their own internal AI. I have been able to streamline my reviewing and aggregate the call reviews that used to take me a full day to do now takes seconds. when looking at companies to support, I ask specifically if they have Gong, and if they don't I look and think less of them. It means that they don't have a dedicated need for quality or for training their sales and support people. Cons That there can be data double-dipping if call recording is done inconsistently across teams. This is a case by case basis for the end-user. Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 6-12 months ### "Excellent sales tool that allows for self improvement through call review and knowledge sharing. " March 11, 2019 5.0 I use Gong for two different things, both of which the platform excels at: keeping track of customer conversations during long sales cycles and as a tool for self-improvement in my own calls. The first one is self-explanatory, having the capability to go back to any previous customer conversation and easily pull the "highlights" from previous calls - allowing me a level of preparedness I wouldn't have by just relying on my own notes. The second, as a tool for self-improvement, is probably where Gong has provided the biggest value ad towards my own selling capabilities. Being able to go back, review any of my calls and look at areas that could benefit from improvement, has been hugely beneficial in identifying my own weak points. This, paired with the ability to break down and listen to some incredibly successful calls from others in the organization, has made me stronger at selling our companies product. Pros Having a library of all the calls in your organization, organized and broken down with recommendations and stats, is a powerful tool to have for sales self-improvement (specifically for onboarding new employees learning the product and sales cycle). Cons Not much to dislike - maybe the voice to text translation (being able to pull transcripts of your calls).. it never seems to work for me very well. Review Source ZS Zach S. SDR Consumer Services Used the software for: 1-2 years ### "5\* Review - Number 1 sales tool" August 16, 2021 5.0 Pros In my opinion, this product is KEY for success in sales. I enjoy listening back to my sales calls in order to analyze and better myself. I also find the deals feature incredibly useful as it helps me keep track of my pipeline. Overall, 5\* product and would recommend to any organization. Cons At first, I did find the software confusing to understand. However, this was partly due to how many features there are on the software so it just took a little while to get used to. Now, I fully understand all functions and use them daily. Review Source VR Verified Reviewer Analyst, Strategy and Business Development Education Management Used the software for: 1-2 years ### "Great Sales Coaching Tool" February 22, 2022 5.0 Pros Gong has a very slick UX that allows sales reps to better understand what is and isn't going well in their sales calls Cons Implementation of the software wasn't great at my company; likely a function of the company vs. the gong onboarding or customer success team Review Source Adam G. Enterprise Growth Computer Software Used the software for: 1-2 years ### "Great tool for small & medium sized sales teams" June 25, 2020 5.0 Gong.io is always used by our new employees to listen to sales and customer success calls to learn the lay of the land. Super useful. Pros My favorite part of Gong is it's unique, advanced technology that listens to the call and automatically inputs timestamps with talking points and who is speaking for your recorded conversations. GREAT for sales teams and customer success teams to go back and listen and easily find any vital information that was discussed on the call. Cons At the current time I can truly say I have no problems or complaints with the Gong.io platform. I'm just surprised it isn't used by more sales teams. Review Source JR June R. Senior Business Manager Computer Software Used the software for: 1-2 years ### "A must to have in sales!" August 13, 2021 5.0 Pros I like that it'll provide a forecasting and agent development plan Cons Could not think of any because it has everything we need as an organization Reason for choosing Gong.io Because it is must tool if you are in sales Review Source RJ Rebecca J. Sr Manager, Customer Marketing Information Technology and Services Used the software for: 1-2 years ### "Great tool for recording calls" October 6, 2022 5.0 Pros I love how Gong syncs up with all our other platforms for easy, automated call recording. It's a great platform to house call recordings, allowing us to review internal and external calls. Cons Perhaps better tags/filters for searching recordings Review Source Similar Products Featured ## Related categories [Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.