# Page 5 | Gong.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Gong.io the right Call Recording solution for you? Explore 560 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157969/Gong-io/reviews --- Gong.io 4.8 (560) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Gong.io ## Showing most helpful reviews Showing 101-125 of 560 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NF Nancy F. Senior Business Development Computer Software Used the software for: 1-2 years ### "Gong is a Gamechanger " March 5, 2019 5.0 Benefits, my prospects often relay technical terms or have difficult accents that I don't need to stop our conversation and ask to repeat, knowing I can listen again later. Overall gamechanger in the sales process I used to be under pressure to type notes, now I have time and information at my fingertips long after the call. I know have the ability to timely respond to prospects objections and close any gaps in the sales process. I love GONG. Pros Ease of use, ability to look for key words and not have to listen to an entire call to find what you are looking for. Ability to search the database for past or multiple calls and use in a sales strategy to focus on clients needs not only by words but by tone. Ability to drill down to key points and close more sales. Speed at which calls are analyzed. Cons There is nothing I can find wrong with Gong. New options and features are constantly added to improve the product. Review Source dB derek B. SDR Computer Software Used the software for: 2+ years ### "Great for Feedback and Skill Building" February 14, 2020 5.0 Pros Love using Gong to listen to my own calls and be able to find things to improve. Oftentimes, when I'm on a call, I don't realize what I'm doing or saying so Gong is great for me to go back and do some self-reflection on what I can improve. Great for my boss to listen and give feedback as well. He and I aren't in the same office so he can't listen to live calls with me but Gong gives him the option to listen to calls and provide feedback. Cons I have no bad feedback. Gong does what is says it does. Records calls, identifies points of a call, tags them, etc. Does exactly what I need it to do and doesn't stretch itself thin with all sorts of weird features. Review Source VR Verified Reviewer Sales Enablement Manager Information Technology and Services Used the software for: 2+ years ### "Great tool!" August 31, 2020 5.0 We have been using Gong for three years and love it! Pros Easy to use and helpful for our sales reps. The analytics and tracking are also very helpful to improve quality of our team Cons Sometimes the tracking and reporting can be a bit manual to set up and make sure its running consistently. Review Source VR Verified Reviewer Account Development Manager Computer Software Used the software for: 6-12 months ### "Successful Call Analytics" September 8, 2019 5.0 Gong.io has been very easy to integrate, it joins my Zoom and SalesLoft calls and performs analytics on all of them. The reps over at Gong.io have also been so great to work with, very easy to contact and very informative. Pros Since Gong.io is on all of my calls, and records them, I can go back to each call and see a break down of what was said, talk times, buzz words mentioned, etc. I can also compare my calls and stats to the most successful calls that lead to deals. Gong.io provides insight that we previously did not have. Cons I am fairly new to using, only the past 6 months. I have yet to run into an issue with Gong.io. Review Source CP Carter P. AE Marketing and Advertising Used the software for: Less than 6 months ### "Newb in love" August 3, 2021 5.0 Unbelievably wonderful! My sales team used to have to share zoom recording in a google drive folder to review. Which offered zero call insight or scrubbing help. Pros I love the auto-record features integrated with Zoom. Never forgetting to hit record in invaluable! Conversation metric give unique insight into your individual style and sales technique. Cons Transcripts are a little shaky at times, but you still area able to deduce the conversation. Review Source Bailey H. Digital Recruiting Specialist Human Resources Used the software for: 1-2 years ### "Gong" September 16, 2019 4.0 Gong has been a great tool for learning and perfecting my sales skills Pros I love that Gong gives you trackable data to use as a way to improve your sales skills. It allows you to listen to your sales calls and tracks key phrases that allow you to quickly find what you're looking for Cons There is a concern of employee privacy that comes into question when using a platform like this. Management can definitely use as a tool to micro-manage. Review Source VR Verified Reviewer Renewals Manager Computer & Network Security Used the software for: 2+ years ### "Collaborative and helpful" December 18, 2021 3.0 Pros tells you what buzz words you're using and how long you talked vs. client Cons monitors everything and at times you don't always want to be recorded Review Source VR Verified Reviewer Client Success Manager Automotive Used the software for: 6-12 months ### "Great Tool!" August 13, 2021 5.0 Pros I've used several other tools in the past to record and transcribe calls/meetings, and Gong has been the most accurate. I love how robust the software is and all its functionality. Cons It could be a little more user friendly. Review Source TK Tamir K. Director of Bus Dev Environmental Services Used the software for: 1-2 years ### "Gong review" August 11, 2021 4.0 Love the concept, the brand and the direction Pros The ability to share snippets with our back-end teams in R&D and product to accelerate customer feedback to the whole company and keep everyone close to the field. Also, love using the best customer call recordings as training for new hires Cons Interface is a little too simple and unattractive Review Source Pascal A. Gestion de clientèle Accounting Used the software for: 6-12 months ### "Logiciel d'aide en vente" October 20, 2023 5.0 Pros La conversation entre fournisseur client et la transcription d'appel pour les membres d'équipe Cons L'apparition des prix lors des appels commerciaux et la surveillance des ventes qualifié Review Source JW Judah W. Learning & Development Manager Computer Software Used the software for: 2+ years ### "Gong changes the way you work" March 27, 2019 5.0 Pros Gong is a game changer. Not everyone has to be a pro on your team to analyze a call anymore. Anyone can use Gong to recognize keywords, themes, and areas for improvement with their call analytics. Also, a major time saver because you can search for those keywords instead of listening to an entire hour or more of conversation. I particularly enjoy any study that Gong publishes. By analyzing themes in the industry, they provide incredible insights around word choice and timing. Timing is everything, isn't it? Gong changes the way you work, for the better. Cons I can't think of a single downside to using Gong. Review Source VR Verified Reviewer Manager, Customer onboarding Financial Services Used the software for: 1-2 years ### "Perfect fit for CS" February 13, 2020 5.0 I can be present on calls and record my notes later I can give and receive feedback on calls I can understand metrics of my calls and how I rank in my peer group Pros Gong is critical to my workflow. I use Gong to listen and learn to my colleagues calls, listen to my own calls for areas for improvement and for recording notes after calls. Cons Transcripts need some work. I wish I could copy from the transcript into the CRM. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "Gong for sales " February 11, 2020 5.0 Pros I really enjoy the clean UI while setting up prospective customer calls. Cons Sometimes the system lags or logs people out. This could also be a Wifi issue on either end. Sound settings are sometimes difficult to use as well. Review Source MS Michael S. Enterprise Customer Success Information Technology and Services Used the software for: 2+ years ### "Incredibly Valuable Product" March 5, 2019 5.0 Can't say enough the product is incredible. They should raise license prices! In addition, their CEO, is the man! Loves his pizza :) Pros I truly love the product. From day one it was clear the amount of value it can bring to any sales team and the fact that the integrations with communication platforms like Goto Meeting make it so easy to work with. In addition, I'm able to actually listen to my clients further, ask deeper questions because I don't have to worry about taking so many notes during calls. I can actually have conversations with prospects/clients rather than interviews. Lastly, the AI is continuing to get better and better. The fact that I can see talking tracks, various topics helps educate where I can improve in my game Cons Not that it's a big deal but I'd love to be able to share calls in a less cumbersome process. Rather than copying a link, I'd like a way to share a call with just a click of a button. Having said that, sharing calls is still pretty dam easy Review Source BR Brian R. Head of Global Inside Sales Computer Software Used the software for: 1-2 years ### "It takes a Village" February 11, 2020 5.0 It has been a game changer for our entire sales org, as we grow as a company, and especially while we work to align our Global messaging across disparate offices. The Tribal knowledge we can now share is critical to our growth in 2020. Pros It creates true accountability across our customer facing teams that we are all properly taking the handoff from one another and moving our narrative forward. It’s the ONLY tool that everyone in our sales org asks for others feedback. Cons I’d like to see alerts anytime a specific chosen phrase or word is used by my team so that I can move quicker to resolution and feedback. Alternatives considered [Chorus](https://www.capterra.com/p/253713/Chorus/) Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 6-12 months ### "Easy to use! and great for collaboration! " February 9, 2021 5.0 This tool is great overall. I wish I had Gong.io at my previous organizations. Allows you to really focus on the task and hand with a reliable source to go back to view. Pros Gong.io is extremely easy to use and is great for collaboration. Using Gong got me ramped up to do my job in a matter of days. I often use it to review notes before follow up demos and calls. Cons I do not have many cons. If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down. Review Source DW Daniel W. BDR Marketing and Advertising Used the software for: 1-2 years ### "Keeps me engaged on calls" July 7, 2022 5.0 Pros So reliable that I can be 100% engaged on calls rather than trying to listen, speak, and scribble notes. Now I can just go back to reference something or take notes after the fact. Cons Occasionally have to upload mp4 files and it is hit or miss at splitting up voices into different people Review Source VR Verified Reviewer Account Executive Computer Hardware Used the software for: 1-2 years ### "Great Best Practices" February 11, 2020 5.0 We had the issue of not getting the appropriate coaching or stats from phone calls and now we can coach best practices, learn off one another, and share recordings internally to improve and quicken the sales process. Pros The great thing about gong is it promotes best practices. It's easy to listen to calls, asses calls, and coach based off Gong. Cons It can take a few clicks to get to wear you want to go. Review Source PD Paul D. Sales Manager Human Resources Used the software for: 2+ years ### "Extremely helpful software - saves us so much time " March 5, 2019 5.0 We used to store recorded calls in some weird folder that existed in some bizarre shared server thing-a-majig and it was honestly a nightmare to find things and play back calls. We had zero visibility into things like talk time. Now I'm able to easily asses the health of an account by pin-pointing my own listening to only what the client has said on a call. We are much better off with gong, and it helps us with more focused follow up for our clients, as we're able to recall more granular detail of what was said. Pros Very quickly asses a call, what happened, who said what. Also ability to very quickly focus on a portion of a call, or something a client has said. Has significantly improved our ability to give feedback to our team, train and build upon weaknesses and strengths. Cons I wish the transcript was more accurate. This is certainly an extra cherry on top type of feature, as it's not always needed but there are times where it would be amazing to be able to copy paste or search for certain terms, and the AI just isn't quite there. Review Source VR Verified Reviewer Senior Research Analyst Hospital & Health Care Used the software for: Less than 6 months ### "Gong.io proof of concept" March 4, 2021 4.0 Overall, I think Gong.io is a pretty awesome software, but it requires your colleagues and teammates to have the time to go into the platform and listen to calls or mine the data. In that regard, it's a bit time-consuming and, as a company, we haven't allocated the time to do this, therefore not deriving its full value. Pros I think that Gong.io is a pretty slick software that goes beyond call recording. In addition to doing audio and video recording, it's great to easily mine the call for keywords and "points of interest," which is their term for action items. Rather than connect with colleagues to tell them about calls, they can go into the software and search the call to read/see what's most relevant for them. Cons Gong.io has a variety of great features, but I dislike two of them. One is that I have the ability to record or cancel recordings for calls that I'm not on; similarly, my colleagues can record or cancel my calls that they're not on. Also, to do the recording, either a red button appears letting everyone know the recording is happening, or there's a notetaker. Ideally, this would be anonymous, but instead it is obvious. Also, it would be wonderful if the software could autogenerate takeaways or insights; that's still a manual process. Review Source BS Brenda S. US Channel Director Information Technology and Services Used the software for: Less than 6 months ### "Excellent Tool for Sales" August 12, 2021 5.0 Exceptional sales tool and training tool. Easy to use. Very productive. Pros It is incredible to be able to go back and listen to customer calls to pick up details I may have missed while taking notes or to double check facts. Additionally I love that it shows a breakdown of the conversation in terms of time and flow. It's a great visual as a salesperson to know that I'm selling with my ears vs. my mouth. In today's world with so many video calls it is also an excellent way to self-critique how you appear on camera and coming across to your customers. As a company it is a great training and/or onboarding tool to be able to listen to calls of others in same role or different functions. Wish I had this tool my entire career! Cons I don't like that it announces "Recording in Progress". Also that you can't see what you look like on video until you hit "Continue" to acknowledge the recorded session, because then you're in front of everyone else on the call and can't tweak how you appear before going live. Review Source SM Sally M. Head of Brand Financial Services Used the software for: 1-2 years ### "Great tool for Marketers " February 17, 2020 4.0 Overall I find the tool extremely useful from a marketing perspective and will continue to use the tool. Pros I love the ability to save calls in the listen later function to listen back whilst commuting. I am mostly stuck in meeting throughout the week and do not always have time to listen to Gong calls during work hours. The main use for my role is to get closer to our prospects and clients. Really listen to the pain points and challenges of the person on the call, as well as the initial reason they decided to come looking for our solution. To help stay across the sentiment across sectors and company sizes of what people need from a solution. Cons Nothing that comes to mind immediately, but will continue to test the functionality. Review Source RR Rebekah R. SDR Information Technology and Services Used the software for: 1-2 years ### "Gong: developing sales orgs into world class teams" April 3, 2020 5.0 10/10 Easy, useful and overall necessary in an inside sales role in which young professionals are hoping to learn. Pros Gong is a phenomenal product. As an SDR and someone who is semi-new to the workforce, I am constantly looking for ways to improve and grow within my career. Having the ability to record each conversation, get a transcript version and be able to share this with my team has made it easy for training, feedback and constant growth. Cons Gong really doesn't have any issues in my opinion. There may be room for improvement in the search bar - as you type it makes recommendations and then maps you to the one it thinks you're referring to, but sometimes I am just trying to search a generic word and it makes it difficult. Review Source MV Michael V. Sales Manager Computer Software Used the software for: 2+ years ### "Gong is a Sales Essential" March 5, 2019 5.0 Gong has enabled me to be able to quickly assess a rep's performance on calls and easily share improvement points. Also, their blog is one of the best I've ever read. Pros Gong has increased my ability to coach my team on their calls exponentially. I love the ability to quickly and efficiently learn what I need to know about the calls and the various ways the Gong platform allows me to understand my team's skill level and coach to that. I also love the ability to create custom scoring rubrics and use them to benchmark the team's progress. Cons I have no cons really. Gong is an awesome tool. Review Source VR Verified Reviewer National Account Manager Information Technology and Services Used the software for: Less than 6 months ### "Best software i never know i needed! " August 9, 2021 5.0 truly a great easy experience, and from what i can tell, a crowd favorite in our organization Pros the mere ability to share a recording with peers for incite, constructive criticism, and follow up reminders are immensely valuable. Cons honestly i can't think of any... as im still learning about all the features that are currently in my tool box Review Source Similar Products Featured