# Page 6 | Gong.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Gong.io the right Call Recording solution for you? Explore 560 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157969/Gong-io/reviews --- Gong.io 4.8 (560) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Gong.io ## Showing most helpful reviews Showing 126-150 of 560 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KM Kylee M. Sales Enablement Specialist Computer Software Used the software for: 1-2 years ### "Great platform for coaching and enablement" August 10, 2021 4.0 Gong has been great to help ramp up new sellers, to showcase good behavior, and to keep our organization on the same page through circulation of real life customer conversations. There are tons of use cases and it's great that anyone at the company can get access to listen! Pros Gong is a very user-friendly platform and is relatively seamless to deploy. Sellers see a lot of value quickly. Cons The "Activity" feature does not seem like something that is necessary and is a bit of a misleading name along with "Team". I think this feature could either be done away with, renamed, or updated to be more impactful. Review Source CE Chantelle E. Alliance Partner Business Development Manager Telecommunications Used the software for: 2+ years ### "Fantastic AI" August 11, 2021 5.0 Ive used this in my current company, as well as my past company, and it has been pivotal for my training, upskilling, quality assurance, and thoroughness of communications. Pros I LOVE how Gong helps me find critical moments in calls, and makes it easy for me to find the information I am looking for Cons Im unable to answer this question completely, but for what I use the tool for, its great :D Review Source AM Amber M. Associate Sales Engineer Computer Software Used the software for: 1-2 years ### "Great tool for sales teams " December 20, 2022 5.0 Pros Gong is an indispensible tool for our sales team. All of our sales calls are recorded through Gong, and the analytics provided for each call are great for training and benchmarking our team. Being able to search for specific calls by keyword or participant has also been useful Cons I can't recall any instances where I've personally had issues with Gong, but I believe our admin has experienced some difficulties when first getting out account set up. Review Source ML Michael L. Sales Manager Marketing and Advertising Used the software for: 6-12 months ### "Gong for Managers" February 11, 2020 5.0 Managing a larger team made it difficult to address all calls, and decide which calls to pull from. GONG makes it easy to focus my strengths on the calls that matter. It also helps my team listen to their own calls, to prepare for demos in a more timely manner. Pros Being able to play back calls at higher speeds, and read the transcript. Gives me the ability to go through many calls throughout my day. Even better, I can set alerts for key words or phrases, so I can only focus on those calls. Cons It is hard to pick what not to like about GONG, but sometimes the transcript doesn't do the best job of translating, and you would need to listen again in order to understand the translation it made. Reason for choosing Gong.io Apart from the product, the buying experience was superb. Our sales rep did a fantastic job of understand our needs and presented this in a way that made it easier to champion. Review Source TB Tripp B. VP of Sales Marketing and Advertising Used the software for: 2+ years ### "Great for sales coaching" February 11, 2020 5.0 Overall we are very happy with Gong. I would recommend Gong to anyone considering it for sales coaching Pros \-Enables sales coaching - helps AEs listen to what their customers are saying during conversations, instead of taking notes - helps with handoffs from sales to customer success - quickly search through calls to find key moments Cons \- some of the recent feature additions have made it over-complicated. Reason for choosing Gong.io Gong's sales process was superior Review Source VR Verified Reviewer Product Specialist Information Technology and Services Used the software for: 6-12 months ### "Easy to use and consistent delivery" August 23, 2021 4.0 Pros Integrates well and easy to use. To the point and effective for the use cases needed by myself and organization. Cons It's very easy to accidentally delete recordings done by phone so in a fast paced environment can be taxing. They just vanish. Review Source MC Matthew C. Senior Sales Executive Marketing and Advertising Used the software for: 1-2 years ### "Gong" August 4, 2022 4.0 Pros The ability to search words in the calls Cons It doesn’t record every call. Some of the calls get missed Review Source CG Cassandra G. Manager, Business Development Health, Wellness and Fitness Used the software for: 1-2 years ### "Gong for biz dev" February 11, 2020 5.0 I use gong to listen to recordings of sales calls to look for patterns, areas of improvement, and possible areas of training Pros I love the idea that I can get alerts for certain types of calls to review but have yet to do this. I also like that I can read a transcript alongside the recording for extra clarity. Cons I do have some difficulty setting up the filters to get alerts for certain calls. I also think the user experience could be a LOT simpler. Switched from [Chorus](https://www.capterra.com/p/253713/Chorus/) Enablement thought it was not robust enough Review Source VR Verified Reviewer Account Manager II Marketing and Advertising Used the software for: 1-2 years ### "Gong helps improve sales process" March 27, 2019 5.0 Pros The best thing about it is the segmentation of each call that is being recorded. I only have to listen to the parts of the call that have certain keywords in them. Cons The newest update was bothersome at first but once I got used to it, it is more user-friendly than before. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 1-2 years ### "Immediate insight into my calls" March 27, 2019 5.0 Immediate insight into my calls and what I'm doing right & what I can improve upon. It's great to have an easy to use repository for all of my sales conversations. Pros The #1 most valuable aspect of Gong for me is that I no longer have to worry about diligently taking notes while on a call with a prospect. I have the best conversations and can listen most effectively when I am walking around the sales floor and fully engaged. When I have to take notes, I miss key things the prospect is saying. With Gong, I can simply go back to the call after and finish up my notes. Cons You really have to put in the time and effort with the tool to see results/improvements. As expected with anything though. Review Source SM Samir M. Salesforce Administrator Consumer Services Used the software for: 1-2 years ### "Gong Review" October 22, 2021 5.0 Pros I absolutely love Gong. The ability to not only record calls but have the data pulled from the call to use for training is invaluable. Definitely, a must have for all orgs. Cons Cant think of a single things. Its been great so far! Review Source AR André R. Sales Team Leader Computer Software Used the software for: 1-2 years ### "Intelligent platform to improve sales and coaching methodologies" June 21, 2022 5.0 Gong allows me to hear calls from my team, forecast my sales and coach the team based on the platform's great insights. It's a must-have solution to improve results and develop any sales team. Pros Gong was easily integrated with all of my tech stacks. Cons Nothing to comment. The experience so far has been amazing! Review Source JR Jason R. VP Sales Computer Software Used the software for: 2+ years ### "The only software I would pay for out of my own pocket if I needed to" February 11, 2020 5.0 Call coaching Call scoring Call library Keyword spotting for objection handling, comp intel, analyzing trends, etc Pros Ease of set up Ease of use Value Customer service Features & Functionality Cons If I am forced to put something down, I have had I think 3 or 4 different CSMs in the past year. That being said, we are not needy at all. Alternatives considered [ExecVision](https://www.capterra.com/p/165609/ExecVision-For-Sales/) Review Source BA Brad A. Sales Director Marketing and Advertising Used the software for: 1-2 years ### "I'm a genuine fan of Gong" March 5, 2019 5.0 Pros It enables me to focus fully on the customer. I don't worry about taking notes, toggling between screens, or making sure to remember salient points. I am wholly dedicated to the conversation I am involved it with the customer, because I know that later I'll be able to review the call in many different ways: I can review only what I said, only what another individual said, I can drill down by topic or next steps. For me it saves me from the worst parts of myself. Cons They were once doing some kind of software update in the middle of the night, right when I had a meeting with an overseas company. I was livid but they were great about it. Review Source AG Allison G. Partner Success Manager Marketing and Advertising Used the software for: 6-12 months ### "Makes me more efficient in my day to day" August 9, 2021 5.0 Pros Call record, call grading, etc. Call recording is most helpful for me as I often am unable to take notes in real time, so I listen to my calls afterwards and can take the proper notes, document action items, follow ups, etc. Cons I really can't think of anything! I personally use Gong.io most commonly for call recordings Switched from [Chorus](https://www.capterra.com/p/253713/Chorus/) No idea, that's not a decision I'm involved in Review Source KD Kevin D. BDR Information Technology and Services Used the software for: 1-2 years ### "Great product, would recommend to any sales team!" August 11, 2021 5.0 Constantly improving the tool, appreciate the growth it has given myself and my team. Pros Gong has been an effective coaching tool for our new hires starting out in the role. The even greater use of Gong is helping out veteran BDR's get out of a rut or make the jump towards surpassing quota. If you are looking for a way to improve self development, this is the tool. Cons Feedback left on calls is sometimes a little difficult to read through. I wish there was a bigger text box or a coloring/highlighter feature showing what areas of a call were deemed positive/could use some work. Review Source BC Brad C. Account E Financial Services Used the software for: 6-12 months ### "Best sales call recording tool out there" October 13, 2022 4.0 Pros Being able to view sales calls of colleagues and myself on the go. Great mobile application. The user interface is great. Being able to snip conversations with clients and send them for a limited period of time was benneficial. Cons Hebrew transcribing is not supported. Very expensive solution. Review Source QW Quentin W. Senior Customer Success Manager Human Resources Used the software for: 1-2 years ### "We all hate call coaching, Gong makes it less cringe." August 18, 2021 5.0 Good, clean and helpful. Pros Very easy to jump in and find a call either for management review or even more recently, using the share with customers email feature. This has saved us quite a bit of time. Cons I just hate listening to my own voice, but if I had to nit-pick.... I wish you could see your calls by month, kinda like outlook? Review Source VR Verified Reviewer Account Associate Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for reviewing calls!" August 9, 2021 5.0 Pros Being suggested similar conversations with the same accounts. That provides context I would have needed to manually gotten from another colleague. Cons None so far. It's easy to use and everything is straight-forward. Review Source VR Verified Reviewer Senior Customer Success Manager Computer Software Used the software for: 2+ years ### "LOVE Gong!!" August 26, 2019 5.0 Love this product so much! We can't imagine not having it. Pros Gong is such a fun company, and refreshing tool to use at our company! It helps with transparency across the entire organization, and automatically records our customer calls which can be sent after the fact for reference. Cons The "this call is may be recorded for coaching purposes" always announces itself at the wrong time, and can be super disruptive/annoying to have in the middle of a meeting. Review Source VR Verified Reviewer Account Executive Marketing and Advertising Used the software for: Less than 6 months ### "Captures everything!" July 19, 2019 5.0 Pros I love that Gong automatically records, transcribes and coaches each call. It is super intuitive and is great for self-review, peer review, and coaching. I love that it's super easy to share segments of calls for review, collaboration, and feedback. The mobile app is super user friendly and makes it easy to record in person meetings as well. Cons I don't like how it shows up as it's own "person" on Zoom calls. Switched from [ExecVision](https://www.capterra.com/p/165609/ExecVision-For-Sales/) Gong is much faster to provide the recordings, is much more accurate in transcribing, and provides more helpful analytics. Review Source VR Verified Reviewer Director Product Development Computer Software Used the software for: 2+ years ### "Awesome software solution for capturing and doing analytics on your calls" March 13, 2019 5.0 I love that I can see all the calls my teams are making and easily review them. I also use the customer calls for doing product discovery, and it is really easy to search for terms or by teams for topics. Pros I love Gong for its ability to capture calls and transcribe them so they are searchable and actionable in the future. We not only use it for sales calls but for product research calls as well. Cons There are still a few other services that I wished we could use for making the calls. Review Source DO Dave O. Principal Solutions Engineer Computer Software Used the software for: 6-12 months ### "Love Gong! So helpful!" February 11, 2020 5.0 I'm a Solutions Engineer..I'm on calls all day long, and many are video calls. I can't always type or write notes while i'm handling calls. It's imperative to be able to go back and listen to some of my meetings and be able to quickly find a certain topic that a certain person was speaking about. Pros I'm a Solutions Engineer..I'm on calls all day long, and many are video calls. I can't always type or write notes while i'm handling calls. It's imperative to be able to go back and listen to some of my meetings and be able to quickly find a certain topic that a certain person was speaking about. Not only does Gong record and transcribe calls, but being able to differentiate between who is talking and sort the call by topics/questions/etc. is super helpful when you need to go back for quick notes. Cons I don't really dislike anything...hard to say. Review Source CH Carole-Ann H. Account Manager Market Research Used the software for: 6-12 months ### "Game Changer" February 11, 2020 5.0 Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching. This tool is a game changer. Pros Easily integrated with existing tools to optimize efforts and capabilities. I'm an avid note taker, but this tool makes me so much more effective at maximizing conversations held and ensures I retain important information. This tool also allows me to learn from my peers on my time by providing a library of knowledge. Cons The call scripts/voice to text are not as accurate as one might hope. (Sometimes downright comical) You would not be able to read a call's script alone and understand the call. However, the Gong website and app is easy to use that listening to the calls anywhere is simple without this feature being pristine. Review Source VR Verified Reviewer Solutions Consultant Marketing and Advertising Used the software for: 1-2 years ### "Excellent Platform" March 27, 2019 5.0 Pros Gong's ease of use and intuitive design is second to none. It's become a necessity for our sales team specifically. Cons I'd love it if we would be able to see the screenshare within the app as well - it's currently is only able to play audio. Review Source Similar Products Featured