# Page 7 | Gong.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Gong.io the right Call Recording solution for you? Explore 560 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157969/Gong-io/reviews --- Gong.io 4.8 (560) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Gong.io ## Showing most helpful reviews Showing 151-175 of 560 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Mark A. Enterprise AE Marketing and Advertising Used the software for: 1-2 years ### "Good Insight and Note Taking" June 10, 2021 5.0 It's much much better than I thought. We used to rely on our video chat to record calls and it was a mess Pros I love that I can go back to a recorded call and find topics of conversation. makes it easy to pass calls on to other reps and great for training Cons This is probably an organization issue but I wish we divided our calls into folders - Demos, Discoveries, Purchase calls ect Review Source VR Verified Reviewer Sr. Manager, Customer Success Financial Services Used the software for: Less than 6 months ### "Great tool for coaching and organizational transparency!" February 11, 2020 4.0 My team previously used Salesloft Conversation Intelligence to record calls and track best practices, maintain transparency, etc. - but I like that Gong offers the ability to link emails and Salesforce activity in a single timeline view. Pros Intuitive user experience and accurate transcriptions. Stock keywords already pulled out of calls by Gong are relatively strong and the chronological view of communication is extremely helpful for managing the sales team from prospect to customer support. Cons The emails I get from Gong's marketing are a little out of touch in the sense that they are always sent at the strangest hours and on weekends. I'd prefer to not be bothered when I'm not at work and it's annoying to have my phone buzzing with something I don't need at 10pm on a Saturday. Review Source MH Mark H. Agency AE Computer Software Used the software for: 1-2 years ### "Life Changing Tech" February 11, 2020 5.0 Excellent. It has allowed me and my org become more customer centric. We can listen and engage in calls more effectively, we can revisit previous calls, and we can analyze what's working, what's not, how we can improve and makes it easy to share with others. Pros It allows me to be more engaged with my customers in conversations. Instead of spending time scribbling notes, I can have a conversation, and review later to add proper notes and allow me to revisit conversations before a call to add important context. Cons No real cons. It would be great if it could transpose notes for me from the call or an "executive summary" but I realize that's asking alot. Love it as is. Review Source KM Keir M. Sr Principle Account Executive Staffing and Recruiting Used the software for: 1-2 years ### "Great Sales Support and Coaching Aid" August 16, 2021 5.0 Overall the quality of our calls has increased. We are more aware of how successful calls are structured and how we can modify our language to aid our clients Pros Gong allows me to revisit my own calls for clarity of conversation with my clients so I can always cover off the needs and requirements of the client. In addition I can use it to guide my team, myself and other members of the group Cons It doesn't always transcribe perfectly from my accent Review Source VR Verified Reviewer Sr. Director of Channels & Alliances Computer Software Used the software for: 2+ years ### "Fantastic software that's critical to any sales organization" March 13, 2019 5.0 Gong.io helps us to review calls and better follow-up with prospects. It's also great for training, identifying areas of improvement and managing sales teams. Pros The best part is that the solution seamlessly integrates with your existing apps and is super easy to use. All your calls are right there in the home dashboard and its very easy to find what you're looking for in calls. Overall great user experience and product. Cons The mobile app needs improvements, but overall not a big deal. Review Source VR Verified Reviewer AE Information Technology and Services Used the software for: 1-2 years ### "Great call review softare" March 27, 2019 4.0 Easy to use Pros If you are like me, you have many calls a day. It is hard to remember every little thing said, so gong records and transcribes this for you. Cons Transcription services are not quite 100% there, but pretty good Review Source MW Meghan W. Head of Sales Staffing and Recruiting Used the software for: Less than 6 months ### "GAME CHANGER " January 7, 2021 5.0 Super excited about really getting going. GONG Pros For the life of me, I don't know how I ever worked without this platform. ONE month in. Gong is a GAME CHANGER. If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time. Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process. It was also an amazing tool for me to be trained and getting up to speed quickly. In my previous positions, if I had gong, I think that I would have been 30% more productive, and my team would have infinitely been more successful. Don't think about it, just try it, the only regret that you will ever have is not getting it earlier. Super intuitive platfrom and stellar customer service, and self-serve training programs. Cons The transcription isn't perfect but is works better than any other transcription I have ever used. It would be cool, if you could edit the transcription for library assets for training purposes Review Source VR Verified Reviewer Marketing Coordinator Legal Services Used the software for: Less than 6 months ### "Amazing Sales Enablement with an equally amazing support team" December 4, 2021 5.0 Seamless implementation, effective product. Not much more you can ask for. Pros We have only been using Gong for a few months but already we see that it's making a difference. We're not longer bending over backwards pulling data from other systems into google sheets to create coaching dashboards. Our Sales leaders have instant visibility into what's happening in real-time, and our marketing team is able to glean valuable and actionable insights to help us hone our marketing strategy. On top of that, their support team is top-notch. They're responsive, professional, organized and friendly. More than we can say for other partnerships. Cons I'm sure there will be some small thing that comes up but I have yet to find anything. Review Source PC Peter C. Mid Market Account Executive Computer Software Used the software for: 2+ years ### "Must have for remote sales calls" February 11, 2020 5.0 Pros Gong is an intuitive platform that syncs seamlessly with our calendars and meeting software (Gsuite and Zoom). The ability to review calls to make sure I have all the details of an opportunity tracked has become absolutely essential to my process, and I love the AI breakdowns of interactivity, topics covered, etc. Cons Occasionally Gong will not automatically connect to the Zoom meeting, but luckily I can addd it manually on the fly Review Source JY Jason Y. Recruiter Internet Used the software for: Less than 6 months ### "Needs a Recruiters mode in addition to Sales mode for categories" February 11, 2020 4.0 As a recruiter, having my manager review my phone calls allows her to offer me really great tips and feedback for a lot of the nuances of navigating conversations that are not very cookie-cutter by nature. Pros The playback quality is great, and I really like being able to see who's talking at what point in time which allows me to pick where in the conversation I want to fast forward or rewind too. The ability to listen at a faster speed is also great. Cons The NLP for the speech to text transcription needs work. I'm a Technical Recruiter which means there are a lot of software engineering specific lingo like programming languages and various acronyms that don't get picked up. It's obviously a niche market for a user, but it does make the transcript function a lot less usable for me. Also, the categories for the timeline such as "small talk" and "pricing" are all sales focused. Again, I'm a niche user base, but if there was a "recruiting" mode and categories specifically to that then it would be a lot more useful to me. Plus recruiting and HR profressionals should definitely be using Gong and could be a good market share. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "I wouldn't want to do my job without this tool! " March 27, 2019 5.0 I have had a great overall experience using gong! Pros Gong allows me to focus on my calls knowing that I can rely on the recordings for note taking. It's extremely beneficial to be able to share comments/feedback with my teammates. Additionally, I like to include demonstration recordings in my proposals to prospective clients which is always received well. Cons The search function to filter through call library doesn't always appear to work. Review Source FT Florin T. Account Executive Computer Software Used the software for: 1-2 years ### "Gong should be an essential part of every sales rep's tech stack" March 5, 2019 5.0 Pros Apart from maybe Salesforce, Gong is the second most important tool in my stack as an AE. It's easy to use (almost no set up), allows me to listen to my calls and most importantly gives me the opportunity to use analytics to see how I can improve with every call. Cons I don't have any negative feedback as of now, the platform does exactly what we wanted it to do. I can see the future of gong being a virtual assistant to sales reps, that not only transcribes notes, but logs them for you and set's up tasks for you automatically in your CRM based on what it heard on the call. Review Source SB Sid B. Director of Partnerships Events Services Used the software for: Less than 6 months ### "Gong Review" July 28, 2021 5.0 My overall experience has been great it was increased my sales by 20% scheduling 3x more meetings and my pitch has become stronger. Pros I like the fact the calls get recorded and that it shows your speech pattern on the right hand side. It has made my pitch 3x stronger now I focus on the main things I want to get across in a more smooth transition. Cons As of right now I don't have anything I dislike about the software. Review Source Zack R. AE Computer Software Used the software for: Less than 6 months ### "Love it, couldn't imagine sales without it." February 11, 2020 5.0 I believe that one of Gong's biggest selling points is actually the content they continue to put out! Pros Gong's software has really helped my sales career progress. I can focus more on asking great questions and listening rather than constantly having to write down notes. It also monitors words/phrases which has helped me tweak my mannerisms and filler words for the better. The transcript option is pretty good even if some words don't make it through. Cons The mobile app on an iPhone or iPad leaves a little to be desired. It doesn't auto-rotate which is unfortunate. Sometimes the recorder joins late or not at all but that may be a me error. Overall there are very few changes/gripes that I have for the software. Review Source KS Ken S. Account Manager Computer Software Used the software for: 1-2 years ### "Can't Imagine Life without Gong as a Sales Person" March 31, 2021 5.0 Gong has saved my skin more than once as it provides a safety net for me as a sales rep, that way I don't have to be taking notes during calls all the time - I can focus on what my prospects are saying and go back to listen to important parts of the call afterwards and structure my follow-up in that regard. Pros The ability to look at what other colleagues wrote to my customers The ability to listen back on important calls The ability to search by keywords within a recording Transcribed recordings Cons I don't think there are a lot of cons with this software. If anything maybe it has gotten too complex as they released more and more features. Review Source SE Sadie E. AE Computer Software Used the software for: 6-12 months ### "MUST have tool for sales" February 11, 2020 5.0 Gong is allowing our team to learn from each other, which is especially helpful as we are located across the globe. Futher more its allowing for self reflection with all the data and analytics that come from each call. Pros I LOVE this tool for learning! The recordings are great so go and listen to again so you can pick up the little nuances that you didn't catch during your call. This makes your future calls way more effective. It's also great to learn from your co-workers and listen to their calls. Furthermore, the level of data and metrics that it gives on calls is amazing. I now know my filler words and have been able to actively work on removing them from my calls. Cons I don't like how it chimes in awkwardly during the call to announce that it is being recorded. Review Source VR Verified Reviewer Account Executive Human Resources Used the software for: 1-2 years ### "Great tool" January 8, 2021 5.0 Pros \- so many different features - can run your own reports - customizable Cons \- takes a long time to load calls - doesnt always add to my calendar invite when it should be automatic Review Source VR Verified Reviewer Growth Sales Rep Computer Software Used the software for: 6-12 months ### "Game-changing product for coaching and performance" March 28, 2019 5.0 Gong is crucial for any organization that is serious about coaching and enabling their customer-facing teams with the feedback they need to improve. Gong has an incredible team that lives the thought leadership they espouse and is there to help whenever you need them. I would absolutely recommend them to anyone. Pros Gong is critical for any sales, customer-success, or client-facing professional who wants to grow in their role. It also allows for extremely easy collaboration with peers and managers by being able to tag crucial moments in a conversation for coaching purposes and just helping to push that deal over the finish line. I don't know how I ever did my job without Gong. Cons I had an important call with a strategic customer get lost in the ether and was not able to recover it :( Review Source GO Gustavo O. Account Manager Financial Services Used the software for: 6-12 months ### "Great Tool for your Sales Team" June 13, 2022 5.0 Overall this is a great tool for your sales organization. I strongly recommend it. Pros Our entire sales organization uses this tool. It is essential in our tech stack. BDRs use it for training and to review discovery calls. Account executives and Account managers use it to review calls so that they can get a better understanding of what our prospects need. Cons Training and onboarding for the product can be difficult at first. This tool is more modern than other tools. I recommend reaching out to the support team. They would be more than happy to help. They provide great service. Review Source DR Daniel R. Onboarding Specialist Computer Software Used the software for: 6-12 months ### "Gong for your everyday needs" February 11, 2020 5.0 Pros I love how intuitive the software is on the back end. Their AI tech which records, analyses, and transcribes calls seems like magic. Gong makes it so easy to follow up with people and improve my calls Im not sure what I ever did without it Cons At times there are snags in usability. The problem with a software that can do as much as going is that it can be tough to organizer it all in a way that is super user friendly. Not a terrible problem to have, better than an easy to use UI that does nothing you want it to I guess! Review Source VR Verified Reviewer Sales Health, Wellness and Fitness Used the software for: 6-12 months ### "Gong has changed my game" February 11, 2020 5.0 Pros I love being able to go back and listen to calls directly after a cal to send my wrap up and before my next call as a review. This is incredibly helpful for game planning and allows me to gain the intel that I missed during a demo. Cons It does only an ok job at knowing what words were used - but seems like this is being worked on Review Source Dan N. Corporate Account Executive Computer Software Used the software for: 6-12 months ### "Great for keeping track of calls " August 11, 2021 5.0 Overall I enjoy the product Pros Really easy to refer back to calls Really easy to send call snippets to prospect/customers Cons Can be difficult to search your and other reps calls when there is a large database Difficult to navigate if not pulling up a specific call Review Source VR Verified Reviewer Customer Success Manager Events Services Used the software for: 1-2 years ### "Game changer for call analysis & more" March 27, 2019 5.0 Pros I like that it's fully integrated to Zoom and Gsuite. I can easily create conference calls within my Google Calendar, without needing to log into Gong.io. Once the call is over, I get an email with a list of action items written there. Makes my summaries to send to the client very accurate and quick. Further, it enables me to communicate key points to my team internally. There's super accurate transcription (even with my Aussie accent), neat analysis tools (e.g. what are your filler words) and suggestions. Cons Nothing to complain about in the slightest. Review Source DB Denver B. Account Executive Internet Used the software for: 2+ years ### "Great for a sales rep to review before calls" October 4, 2022 5.0 Pros Gong works very well in its ability to provide sales reps an easy way to review before calls. It transcribes (decently well) and can share recordings with prospects. Cons None to speak of. Gong works very well and I've yet to run into any real issues. Review Source DB Dara B. SDR Computer Software Used the software for: 1-2 years ### "A must for SDR's" August 9, 2021 5.0 Pros \- Easy to use - Ability to listen to full sales cycle - Ability to search for specific terms in calls - Tag managers or colleagues at specific conversation points - Speed up audio for quicker listening times Cons \- Can be hard to find specific calls if multiple companies have similar names Review Source Similar Products Featured