# Page 8 | Gong.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Gong.io the right Call Recording solution for you? Explore 560 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157969/Gong-io/reviews --- Gong.io 4.8 (560) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Gong.io ## Showing most helpful reviews Showing 176-200 of 560 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Customer Success Manager Computer Software Used the software for: 1-2 years ### "Gong Review" September 3, 2019 5.0 Pros I love the ability to find certain verbiage. Like that you can send snippets of a call. Suggestions for best practices. Cons Too many email reminders and recaps of calls. Review Source Michael R. SDR E-Learning Used the software for: 6-12 months ### "Know everything you need to know" August 16, 2021 5.0 Pros Ease of use. Especially how laid out everything is and easy to look at Cons At times, its very unorganized to find calls easily or clearly. OR a click that should take you to one place takes you to another Review Source VR Verified Reviewer Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Great tool for boosting your success as a CSM" January 21, 2020 5.0 Overall experience has been super. This has become a very valuable part of my day-to-day and how I grow in a customer facing role. Pros The ability to go back and listen to my calls, tag my highs and lows, learn what I did well and what needs improvement has been instrumental in my growth in my current role. It has also enabled me to better impress my roster of clients, as I can easily go back and brush up on our last conversation, reminding me of important tid bits. Cons There is not much I do not like. What you put in is definitely what you get out of it. You have to invest time in learning how to best use the features available and streamline what you are trying to get out of it. Review Source VR Verified Reviewer Solution Architect Computer Software Used the software for: 6-12 months ### "Easy way to record and review calls" February 11, 2020 5.0 Pros Super easy to use, robust functionality for sharing calls/comments with other team members Cons While it's great that there are many ways to search within the tool, it takes a minute to make sure you're choosing the correct search option after typing in your keyword(s), instead of just a quick type and enter. Review Source VR Verified Reviewer Account Executive Marketing and Advertising Used the software for: 6-12 months ### "Great tool for learning & feedback" February 11, 2020 5.0 Overall great tool for learning & feedback Pros I love that I can go back and re-listen to a call where I may have forgotten details (even when I take notes I always miss little things). It's also been extremely valuable to listen to how other reps pitch & pick up new ways to pitch and demo, new ways to word things, etc. I can also pass my calls to peers for feedback, which I love. I've also occasionally sent a recording to customers, which I'm able to edit (only share certain parts), and make temporary (10 day access for example). Cons It can be difficult to filter for certain types of calls or certain people, and the mobile app isn't as intuitive as the web app Review Source MG Maresha G. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Game changer" March 5, 2019 5.0 Fantastic, not only is the tool great, they share best practices and observations based on their aggregate data, and the content is incredibly helpful as well. Pros I LOVE Gong.io . Being able to review calls, check talk ratios, quickly skip to relevant topics, change speed, and leave comments for others... all of these features used to seem like a 'nice to have' now the are 'need to have' for success. Cons They changed some of the UI so that calls are on a timeline and not listed. I haven't been able to figure out how to change it back, and I really dislike the timeline. Review Source PP Paul P. Sr. Director of Customer Success Information Technology and Services Used the software for: 1-2 years ### "A go to toolfor Customer Success" March 5, 2019 5.0 Very positive. Gong is the first and most important tool for my CS teams. I can measure the impact to both my internal and external customers. Pros The ability to use metrics to deliver the value of my team. Gong is the first tool I implement with my CS teams. It provides parameters to monitor how my CS teams are engaging with customers. I can correlate the impact of Gong to my retention and expansion. I believe the ability to share calls with our internal teams has an impact on how CS can shape an organization. Cons At time is can be hard to find features. Review Source KS Kristen S. SDRII Human Resources Used the software for: Less than 6 months ### "Gong Rocks" August 13, 2021 4.0 Spectacular! Smooth easy to use interface that helps to develop & hone skill sets Pros the ability to listen to any calls & provide open honest feedback to peers as well as receive feedback for myself Cons easy to get lost in the reporting features Review Source VR Verified Reviewer Sales Development - Team Lead E-Learning Used the software for: 6-12 months ### "Gong Review" February 11, 2020 5.0 Pros Gong is very user friendly and has many features that are useful for analyzing different aspects of your calls. It makes it very easy to determine how to grow in your field and with your phone skills. Cons The calls take a long time to import and can frustrating when looking for immediate feedback. Review Source Rene R. Account Executive Human Resources Used the software for: 1-2 years ### "Painful but super helpful" March 5, 2019 5.0 Creating strong talk tracks and finding your own weaknesses on calls. Pros Listening to your own calls is a painful exercise, unless you're the ultimate narcissist, but Gong makes it much more enjoyable. The AI analytics that identifies different parts of the call is hugely important. In addition, being able to search through our company's call library for specific key words and phrases has proven to be extremely valuable to me. Cons The iPhone app doesn't show video and it crashes often. Not super reliable. Review Source Valerie K. Account Manager Computer Software Used the software for: 1-2 years ### "Value for money" September 16, 2019 5.0 Value for money. It does the job, easy to use, it’s never down and without a doubt an invaluable asset to any sales organization. Pros Easy to use, links to your CRM, allows you to view call transcripts, easy to listen to other team members’ calls and share them Cons The transcript is hard to understand 90% of the time. Also you can only rate the call using their scorecard, you can’t really customize it. Also sometimes it’s hard to find a call if you used a conference line as opposed to dialing directing from the CRM. Review Source VR Verified Reviewer Customer Enablement Manager Computer Software Used the software for: 1-2 years ### "Transparency across teams" December 13, 2022 5.0 Pros Being remote and spread out, Gong makes it easy for our teams to cross collaborate and provide the best customer experience. For example, if Sales talks to a customer about a feature during and 6 months later they have questions for success, having the call in Gong makes it super simple to see what the customers needs are. Without having to go through a lengthy back and forth! Additionally, it makes it easy to pull customer testimonials out that happen on the fly. Cons It can be hard if a meeting is rescheduled or if the customer comes in late to get the notetaker back in the meeting. Review Source JG JP G. CEO & Founder Renewables & Environment Used the software for: 1-2 years ### "Game Changer!" February 11, 2020 5.0 Gong has become a significant platform that helps us manage our opportunity pipeline and close more deals. It works perfectly with salesforce and our telephony platform in a seamless fashion. Pros I love the insights I receive on not only individuals but the team as a whole. The ability to validate beliefs and find opportunities to close more deals is unparalleled. Cons I can't really come up with anything, I just needed to write something. Reason for choosing Gong.io The UX was the best the and the platform was really aligned with what sales leaders need to be great! Review Source Nicole O. Corporate Account Executive E-Learning Used the software for: Less than 6 months ### "Gain powerful insights - analyze your calls with Gong.io" February 11, 2020 5.0 Employee onboarding, training, professional development, competitive intel, predictive pipeline analysis are all perks to the Gong.io software!! Pros It's hard to say because it's all so amazing! The fact that the AI can comb through competitors, timeline, budget, and other keywords makes it so simple to go back and review your calls for some of those meaningful details. The service allows you Cons Just how telling it is - I am often gaining insight that I talk too much, don't pause enough, etc. It's tough and indisputable feedback but in the end I am grateful for it because it is constructive and will make me better at the art of sales and active listening! Review Source AE Ari E. Marketing manager Computer Software Used the software for: Less than 6 months ### "Alta calidad en inglés- alto precio" September 24, 2023 4.0 Pros La interfaz es excelente. Muy fácil encontrar lo necesario y no puedes el tiempo arriésguenos s operar en el sistema Cons Hay muchas fallas en el reconocimiento de llamadas en español y en la posibilidad de personalizar segmentos de la llamada para ser de referencia en materiales para vendedores. Review Source SM Steven M. Product Manager Computer Software Used the software for: 6-12 months ### "Great tool to discover valuable insights!" November 25, 2019 5.0 It has been an excellent addition to our product management stack. Having the ability to connect with different systems for virtual calls it's really helpful. The UX of the product is great. Pros In our customer-centric approach listen to our customers it's religious. I really like the ability to quickly identify who is talking in the conversation, general areas and interact with my coworkers based on the findings for every call. Cons This is a great tool but kinda expensive compared with other similar tools. You should consider your budget first before making the decision. If you can afford it, it will pay the price. Alternatives considered [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Reason for choosing Gong.io \-General UX is more efficient. -Audio calls waves differentiation between the customer and the internal user it's awesome. -Collaboration and notes system. -Integration with different vendors for audio calls. Review Source LH Leigh H. CRO Information Technology and Services Used the software for: 1-2 years ### "Great tool to drive sales team effectiveness" March 27, 2019 5.0 Pros Easy to use. Great for training new and tenured reps. Provides market insight for non-sales reps that we find very valuable. Has been instrumental in enabling us to continually optimize our messaging while at the same time ensure standardization across all reps. Daily triggered emails are strong. Cons You get out of it what you put into it. Simply buying and setting up gong will not deliver ROI. Would also like to see more Hubspot integrations - typically trails SFDC on their release schedule. Review Source NS Natasha S. Head of Sales Development Computer Software Used the software for: 2+ years ### "Intuitive and thoughtful" February 11, 2020 5.0 Saves a lot of time in having to search through SFDC and recordings etc. The transcript and AI also allows me to dip in and get a feel for what my remote team are doing. Listening to call recordings used to be a real pain, mainly due to all the work trying to find them, and make notes, share with team etc. I think the data collection is also very powerful. Pros I no longer have to search through SFDC to find relevant records and then search through recordings to find them. I also love the transcript, and tracking the movement of the accounts through the pipeline. The AI for sales coaching too is great. Cons Honestly, nothing I can think of that impacts my usage of the platform. Everything is pretty intuitive. There isn't really a workflow, that could be useful. Review Source Ramya T. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Easy and hassle free" February 11, 2020 5.0 Easy to use and very efficient Pros Love Gong as I can record all my client's calls and refer to the recording later when I am documenting the call. Also, they have the transcripts of the calls which is very helpful. Cons Some times on the transcripts I find wrong information Review Source VR Verified Reviewer Account Manager Financial Services Used the software for: 1-2 years ### "Great Sales Learning Tool" March 28, 2019 5.0 I have never used Gong in previous roles but as I was learning and ramping, it was a great tool to help get me going and once I was in the role, it was a great tool for reflecting and continuous learning. Pros The statistics tools that listen to your calls and score you in various different sales aspects. You're able to get a good idea of your call as well as rate your performance against your organization and see how top performers are achieving results. Cons The navigability of finding previous calls from certain accounts or sales reps. Review Source DM Dave M. CEO Computer Software Used the software for: 1-2 years ### "Game Changer" August 11, 2021 5.0 Sales team was amazing ... and then the product delivered against a high expectation. CS team is the best I have encountered in a long time. Pros We were literally using humans to listen to calls and coach on effectiveness before gong. It was slow, expensive and didn't scale. Gong suddenly, like overnight, gave us a view into our customers that we never had before. I don't usually give reviews. I am a \[SENSITIVE CONTENT\] and really respect a transformational product that makes my life better and our revenue stronger. Gong is that for us. Cons I haven't found things I like least... though I can make up lots of feature requests, overall I am happy with the product and the roadmap of features we have seen added. Review Source GC Glenn C. Accoutn Executive Marketing and Advertising Used the software for: 1-2 years ### "Gong makes me more productive" August 13, 2021 4.0 It has been helpful for statistical tracking and productivity Pros Simple Powerful Call Tagging is great seeing real-time statistic helps keep my focused and improving Cons There is no option to invite the Gong recorder to a Zoom call already in progress. Review Source Rachel C. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Call recording" April 2, 2018 5.0 Pros I love that Gong records all of my calls. It is nice to know I can always go back and listen to them. I also love reading their blogs. Cons I have not had any issues with Gong. I really enjoy using the software. It would be cool to see more product releases Review Source JC Janet C. VP Strategic Accounts Computer Software Used the software for: 1-2 years ### "Really improves my sales productivity!" March 27, 2019 5.0 Pros auto -records web meetings with customers very easy to review key parts of calls easy to share part or all with customers tracks who said what feedback on interaction with customer (time spent talking vs listening) easy to share calls with colleagues so they can be briefed ahead of future meetings Cons at first, I felt like big brother was watching, ie management listening in on what I am doing and everyone on the team was able to listen to my calls... I soon became a convert though Review Source JS Josh S. Digital Sales Rep Computer Software Used the software for: 6-12 months ### "Easy way to review calls and get great insights. " February 11, 2020 5.0 Pros I like the features that come along with Gong like being able to view a transcript of the conversation rather than re-listening to the entire call. It's easy to navigate and saves us all a lot of time. The reporting and metrics it can track are really helpful as well. Cons Depending on how the calls are logged into the system it can be a little tricky to find some specific calls, especially if your name is not associated with them. Review Source Similar Products Featured