# Page 9 | Gong.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Gong.io the right Call Recording solution for you? Explore 560 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157969/Gong-io/reviews --- Gong.io 4.8 (560) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Gong.io ## Showing most helpful reviews Showing 201-225 of 560 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TK Tyler K. Business Development Rep Financial Services Used the software for: 6-12 months ### "Great Product" August 11, 2021 5.0 Pros Helps me strategize with my team effectively Cons Not a thing I would change. Looking forward to the future of this product. Review Source VR Verified Reviewer Sales Development Rep Marketing and Advertising Used the software for: 6-12 months ### "Gong is the best" February 11, 2020 5.0 Pros It's so easy to have call reviews especially during the on-boarding process and as you develop your communication and sales skills. It enables valuable feedback and holds you accountable. Cons I really can't think of anything I don't like. Review Source JH Jenna H. Client Success Manager Used the software for: 1-2 years ### "We use Gong as our call recorders and internal training/coaching." June 5, 2018 5.0 It's great for call coaching and accountability on calls with clients. Pros The product rocks - it actually analyzes your call and picks up keywords brought up on the call and marks them on the recordings with a marker so you can jump to particular spots of the call. It also pulls the talk time between you and the other caller which is great for call coaching purposes. Cons I honestly don't have any cons on this product. They are even great about analyzing the call extremely fast too! Review Source WH William H. Account Manager Financial Services Used the software for: 1-2 years ### "Great Product - Helps me improve at my craft" March 27, 2019 5.0 Great for improving my speaking and selling skills by showing me important metrics on my speaking style (especially filler words). Also a great tool for making sure you can easily reference important discussions with clients. I have dozens of calls every week, and it helps me to stay on top of things. Pros Easy to refer back to important conversations with a quick keyword search. Really great for getting quick feedback from my manager on important conversations. Cons The text translations isn't great. Although it could be the way I speak. Review Source VR Verified Reviewer Account Executive Human Resources Used the software for: 6-12 months ### "The best" March 27, 2019 5.0 Gong is amazing Pros Records, transcribes and analyzes all of my calls. Allows me to improve my conversations with customers and overall sales acumen. Cons Nothing. This is the best tool ever and I would recommend it for every sales organization Review Source LG Lois G. Inside sales Manager Information Services Used the software for: Less than 6 months ### "Gong helps me coach my employees and help identify gaps " August 18, 2021 5.0 it is a great tool, especially for training in a remote environment Pros it identifies key words, triggers and allows the comment and share feature real time. Cons it does record calls at times that it was not given permission to do so. Review Source VR Verified Reviewer Account Manager Computer Software Used the software for: 2+ years ### "Incredibly helpful" February 26, 2021 5.0 Pros Gong is essential for onboarding into a role quickly and effectively. The fact that it can take notes and pull out keywords/action items is super beneficial as well. Cons I've found that there can be an overwhelming amount of calls to sift through sometimes. Review Source AB Arrash B. Team Lead Information Technology and Services Used the software for: 1-2 years ### "Easy to Use Recording Softwarep" August 9, 2021 5.0 Overall a good tool to help analyze calls and give you a breakdown of what took place. Pros Easy to use and navigate the system. The audio quality is good and consistent. Cons Basic things like using a phone number to search are not available. Also it does not allow you to set up parameters to find your calls. You have to select your name and company. Review Source CB CAITLIN B. Account Executive Internet Used the software for: 2+ years ### "Gong is a must product for sales orgs" February 11, 2020 5.0 Pros Easy to go back and listen to calls to listen to specific parts of conversations and use as a training tool to learn from colleagues. Cons Transcript isn't always accurate and can be hard to read through but more often than not it works to go through and search for key words or phrases. Review Source Caleb S. Sales Development Representative Printing Used the software for: Less than 6 months ### "Easily my favorite sales tool " September 4, 2018 5.0 It's amazing for coaching. I can tag multiple managers and VPs in calls of interest, and mark the timestamp for them to listen to. I can also pull up interesting calls from teammates as well. Pros I love the transcription. Instead of looking for a part of the conversation I need to note, I can just pull up the transcription and ctrl-F for the part of the conversation I need. Cons I dislike how long it takes to sync. While that's certainly hard to transcribe, I've had a few calls take several hours to process, and some take 5 minutes. It can seem a bit random sometimes as far as processing speed. Review Source LH Liz H. ECRM Success Manager Computer Software Used the software for: 1-2 years ### "Love how it follows the customer journey!" February 11, 2020 5.0 Pros Both our sales and success teams use Gong and its really helpful to follow the customer journey right within gong - calls and emails - when we're passing a relationship from one team to the next. We can review previous interactions and pick up right where the sales team left off Cons Sometimes it can be hard to search terms in the transcript because it misunderstands. Most of the time its just fine but it can be an issue on some calls. Review Source MB Michael B. Account Executive Hospital & Health Care Used the software for: 6-12 months ### "Michael Burris - Gong Review" August 26, 2021 5.0 Pros I like that it's easy to use, I don't have to login to Gong in order for it to record my calls. Cons Nothing to say here. It's effective and doesn't interrupt my day at all having it in place to record my calls. Review Source VR Verified Reviewer Enterprise Learning Consultant Professional Training & Coaching Used the software for: 6-12 months ### "We love Gong" March 13, 2019 5.0 I've been able to study the work of my colleagues to understand what specifically makes them successful so that I can replicate what they do well on my own! It's been a tool that has allowed me great growth in my professional development. Pros Gong is easy to use and breaks down your calls so you're able to see where you can improve and statistically what you are doing well. It provides transcripts, and tags certain parts of the calls so you are able to jump ahead based on what you want to review. We love how intuitive and thoughtful Gong is as a software. Cons I have not come across something in Gong that has been less of incredible. Review Source PA Pedro A. Marketing & Growth ops Financial Services Used the software for: 6-12 months ### "Record your demos easily" October 2, 2023 5.0 We wanted a unified view of all things Sales related. And gong provides exactly that with call recordings, sales coaching, reports and so on Pros \- Recording of demos- Sales Coaching- AI it uses to forecast revenue- Integrations Cons It's a little bit expensive for everything it do. Other than that, it's perfect Review Source VR Verified Reviewer Enterprise Account Executive Human Resources Used the software for: 1-2 years ### "Excellent Sales Tool" February 12, 2020 4.0 Gong is a very easy to use sales tool. I like jotting down old school notes, however, Gong makes it easy to go back and review the meeting, share the meeting with internal team members, and is great for preparing for future meetings. Pros Gong is very intuitive and easy to use. I have never been frustrated with this software. I like that it is seamless. Cons Sometimes it feels a little big brother-ish like any software in this field does. Review Source Jonathan T. Co-Founder Internet Used the software for: Less than 6 months ### "Great Promise, Hard to Use" August 10, 2019 2.0 We used Gong.io to gain insights into our sales conversations. Pros I love when it recorded calls, created a transcript, and gave some stats on talk time, patience, monologues, etc. Cons It's a bear to get it to record my calls. We use Dialpad and HubSpot, and it never really got set up correctly. What's worst is that to record video calls via Zoom, it joins as a 3rd participant, which means you're on a 40-minute clock on the free version. Pretty much makes Zoom Pro a necessity if you're trying to do product demos and close the sale then and there. Review Source CT Cindy T. Account Executive Staffing and Recruiting Used the software for: 2+ years ### "Gong is great!" February 15, 2020 5.0 Has helped me become a better sales person and helped me develop the skills of selling. It also helps verify my sales. Pros Helps me get better at my job as a professional sales professional. Cons Not an immediate upload of my calls. It would be better if I could listen to my call right away. Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: Less than 6 months ### "I will use this the rest of my career " August 27, 2019 5.0 Pros Gong.io is going to help take my sales team to the next level. Being able to track calls, listen to calls to provide feedback, find areas of improvement, (I can keep going) has never been easier. Their integration with Zoom makes everything automated. I can now easily see trends in calls, see what clients are talking about, and make adjustments to our pitch. Love the software. Cons There is a lot going on. Sometimes I have a hard time finding the exact tools I am looking for, but I am sure that will come with time. Review Source VR Verified Reviewer SDR Computer Software Used the software for: Less than 6 months ### "Great software, even better than Chorus" July 26, 2021 5.0 Pros Great interface and insights, better layout than chorus Cons still a little tricky to navigate sometimes Review Source OL Ori L. SVP Sales Internet Used the software for: 2+ years ### "Gong review" March 14, 2019 5.0 Pros Training and improvement of the sales team, my team's calls are finally not siloed, I can review them and the team can learn from them. Cons Our touch with the CS team has been minimal, we could have used more training or being pushed to use the features. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 1-2 years ### "Game Changer" March 5, 2019 5.0 Gong helped our team identify deficiencies and work faster to close deals. With Gong, we can measure, analyze and fill the gaps to improve. Our product team reviews past calls to identify feature requests and the search functionality is incredible. Pros Easy, automated, simple and effective. Gong has been a gamechanger and helped our entire sales team work more effectively. Cons Can't think of a con. Sometimes longer calls take a while to upload, but that's about it. Review Source CM Caroline M. Sales Director Computer Software Used the software for: 6-12 months ### "Fantastic experience with Gong.io" August 13, 2021 5.0 Pros It's a great tool to refer to prior meetings and topics and action items discussed. Cons It would be great if it was easier to add Gong to call recordings that are scheduled less than 30 minutes prior to the call. Review Source VR Verified Reviewer Account Executive Human Resources Used the software for: 1-2 years ### "Simple Idea Executed Perfectly " March 5, 2019 5.0 Has really helped me take notes and prepare for future big calls. I love it and am a huge proponet for this software for others. Pros To be able to go back and listen to a call has been huge. What people say is the biggest indicator for if a deal will close vs relying on your emotions you felt during the call. It keeps you honest. Cons It's very impressive, im not sure what else they can do to make it better. The transcripts are great. Review Source VR Verified Reviewer Enterprise Account Executive Computer Software Used the software for: 2+ years ### "Critical sales tool " March 27, 2019 5.0 Gong has helped me close more deals Pros \- Ability to re visit past calls helps reps understand what is important to the prospect and gather all the important data points (not some) Cons \- New timeline based interface makes is challenging to navigate to past calls Review Source JC James C. Sr. Enterprise Sales Executive Computer Software Used the software for: 1-2 years ### "Awesome for Sales Reps" February 11, 2020 5.0 Pros Love listening to my call recordings days or weeks after a call has happened. Helps me pick up on details I missed. Like that I can skip easily between who is speaking. I also re-listen to highlights when I have an upcoming call with the same client so I am focused back on the original conversation. Cons Would be nice to have it invisible on Zoom. Sometimes customer thinks someone else is on call. 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