# Gong.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gong.io the right Call Recording solution for you? Explore 560 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157969/Gong-io/reviews --- Gong.io 4.8 (560) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gong.io Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews HC Harry C Inbound Sales Development RepresentativeFinancial Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The transcript and AI assistant is also brilliant as it allows me to re-listen to my own calls and confirm certain points that someone made during the call.“ April 28, 2025 SK Sarah K SalesFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “There are a lot of features available on the app that I definitely do not utilize.“ March 24, 2025 MW Marissa W Senior Account ExecutiveComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Gong has been crucial to help with sales strategy and closing deals at faster rates.“ January 29, 2026 Thomas L COOComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Gong is a bit expensive compared to similar products“ June 7, 2024 AP Angie P VP, RevenueComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started.“ February 13, 2026 Grant N Enterprise Account ExecutiveComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It'll pull up the wrong results or just not pull any results so you have to retype the search.“ February 18, 2024 NP Neel P Sales Operations ManagerLogistics and Supply Chain, 11 - 50 employeesUsed the software for: 1-2 years. “Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data accessibility and portability requirements.“ November 6, 2024 Grant N Enterprise Account ExecutiveComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The search doesn't always work when searching for a specific keyword or account.“ February 18, 2024 ## Showing most helpful reviews Showing 1-25 of 560 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Gung Ho for Gong.io" March 9, 2026 5.0 Overall, the adoption and implementation of Gong.io was seamless and easy to use. I was thrilled to see how quickly everyone was able to adopt the platform! Pros Loved Gong.io in support of our stellar sales team! The AI features helped our team increase forecasting and actual growth! Cons No cons! Everyone adapted to the platform seamlessly so the adjustment was easy and frictionless! Everyone was excited to adopt this new tool! Review Source SK Sarah K. Sales Financial Services Used the software for: 6-12 months ### "Goodbye handwritten notes!" March 24, 2025 5.0 Pros I like the fact that Gong saves myself and my team so much time. Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions. Cons There are a lot of features available on the app that I definitely do not utilize. I also felt like I could’ve had better training with their team when on boarding. Switched from [Outreach](https://www.capterra.com/p/159318/Outreach/) While our reach was great for outreach, it did not provide the use of artificial intelligence to help save us time during our calls with clients Review Source AP Angie P. VP, Revenue Computer Software Used the software for: 2+ years ### "Standard / fine call recording software" February 13, 2026 3.0 It's fine at what it does, and it likely was the best choice for call recording a few years ago but it doesn't seem like that anymore. Pros Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started. Cons Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages. Alternatives considered [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Gong.io It was the default, and we didn't want to migrate everything. Review Source DC Darby C. Account Executive Banking Used the software for: 6-12 months ### "Amazing B2B Sales Tool" November 24, 2025 5.0 Overall experience with Gong has been great. We are considering using it for its prospecting functionality too. Call recording functionality is a game-changer. Pros Gong is an amazing tool for sales process management. It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals. Cons I wish the AI functionality provided more in-depth summaries, but overall Gong is great and they are consistently updating it. It is nice that it produces call transcripts that I can summarize into detailed notes and know exactly where each of my deals are all the time. Review Source MW Marissa W. Senior Account Executive Computer Software Used the software for: 1-2 years ### "Gong for B2B Software Selling" January 29, 2026 4.0 Gong has been crucial to help with sales strategy and closing deals at faster rates. Selling is a team sport, and by having access to Gong's analytics of not just my calls, but calls from the rest of the company with active feedback is helpful. Pros Gong is top quality when it comes to call analytics and support. I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration. Cons Gong's AI can be a hit or miss especially when it comes to follow up material and call recaps. I tend to rely on ChatGPT or Google Gemini to create those types of prompts but I'll copy and paste the script from Gong. Review Source VR Verified Reviewer Sr. Solutions Engineer Computer Software Used the software for: 1-2 years ### "I wish I had this years ago" January 27, 2026 5.0 Overall very positive. I wish this solution was available years ago - huge timesaver, keeps me productive without having to sort through notes. Pros Huge timesaver - capture all of the info I cannot and allows for reviewing of meetings after the fact. Cons UI can be somewhat cluttered, getting to the exact place you want could be done a bit easier. Overall not too bad though. Review Source FD Freesia D. Account Executive Events Services Used the software for: 2+ years ### "Great for call recording and forecasting" October 23, 2025 5.0 Overall I really enjoy the tool, and I like that it makes it easy to do multiple different things under the sales umbrella Pros Gong makes it very easy to do a lot, most importantly record and listen back to sales calls and monitor our sales forecast. The software is very easy to use, and integrates with our gmail and with salesforce to make sure everything runs seamlessly. Cons Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call Review Source VR Verified Reviewer COO Computer Software Used the software for: 2+ years ### "Works beautifully, makes coaching far easier." January 27, 2025 5.0 An experience so positive that we are actively looking for ways to bring additional parts of our sales process under the Gong umbrella. They do the things they say they will very well, and the product roadmap is trending in the right direction. Pros Nails its core offering, the ability to review and coach in a "film room" style. The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay). It's just easy to use. Cons Prospects and customers can opt out. My biggest complaint is when someone doesn't let you record the call. Everything else works fabulously. Review Source VR Verified Reviewer Account Executive Financial Services Used the software for: 1-2 years ### "Key to victory " February 18, 2025 5.0 Gong was a great feature to have to re analyze calls, find trends, and see where our team was struggling. If a team is considering high growth and more substantial pipeline with closed wons, Gong is a must. Pros Gong was one source of truth for maintaining and keep tracking of all sales call videos. Easily organized, quick software, and detailed features. You can skip ahead of AI-deduced parts of certain calls and see various other statistics. Cons I did not like some of the colors they use inside the software for my eyes. Review Source HS Hailey S. Client Success Consultant Computer Software Used the software for: Less than 6 months ### "Great Note Taking Tool!" July 25, 2025 5.0 Pros God I love Gong! I have a learning disability so I struggle taking notes that keep up at the same time as my clients speak. I love that I can go back to the calls and collect the notes I need! Cons Literally nothing negative to say here! The search function for the call is killer! I had to go back to a three hour call and collect notes for one specific task and I was able to just search a keyword and the transcription appeared! Review Source VR Verified Reviewer Manager Computer Software Used the software for: 1-2 years ### "Great sales tool, but pricey" October 21, 2024 5.0 Great tool for reliably recording calls with an AI assistant overlay. It enables me to focus on what the person is saying rather than taking notes. It also helps others to review what we discussed so we don't have to ask the same questions over again later. Also helps me to get coaching on my own calls by sharing with my peers or leader. Pros Enables insight into conversations that we are having with customers and improves our ability to learn from and coach each other on how to best help them. Cons Very expensive standalone offering in the midst of a rising tide of competitors who offer a similar value proposition alongside other enterprise systems. Review Source HT Haruki T. Sr. ADR Computer Software Used the software for: 1-2 years ### "One of the most valuable tools for sales teams" December 28, 2024 5.0 Pros Everything from the ease of use, analytics, tracking engagement throughout a deal, to forecasting, Gong is hands down one of the best tools I've ever used in my sales career. Cons The transcription sometimes isn't the best but that is to be expected for any tool. Review Source SK Simone K. AE Hospitality Used the software for: 6-12 months ### "Great to work with" December 6, 2024 4.0 The experience is very smooth, I like a lot how it summarizes your call for you, it is easy to take away the most important points Pros i do like the clear analyses, and the way it shows who talked at what stage - it alllows me a clear insight in how my salesprocess is going. Cons very high focus on the statistics, while it is useful, it may mislead a new sales agent Review Source LC Liza C. HR Officer Renewables & Environment Used the software for: 2+ years ### "A tool with high capabilities to organize call recording, with distinctive search capabilities" May 25, 2022 5.0 Gong.io is a very inspiring tool, its ability to record calls and allow us to re-listen them always enables us to deeply understand the problems and enables us to track them down and find the best solutions for them in less time. With Gong.io we no longer miss any notes from customers, have integrated records and can easily distribute the workload to the team. Pros Gong.io provides a lot of services that help us perform functions with great flexibility, especially its distinctive capabilities of recording and transcribing calls, and providing the ability to review and follow them immediately, which makes you really enjoy listening to almost every call. It ensures that we cover every aspect of the calls, making the process of following up on feedback and requests accurate and comprehensive. Gong's ability to easily locate the conversation you are looking for, through several search options, thus saves a lot of time and is able to access and follow the required recordings at high speed. Gong's many features such as transcription of calls to texts and continuous updates of the call log allow us to accurately document all requests and also know the capabilities of the team to respond. Cons Gong.io is a great tool for our business, and it's easy to use; I wish there were more possibilities so we could record all conversations and more automation, so we could complete our tasks more quickly. Review Source JA Julia A. Account Executive Computer Software Used the software for: 1-2 years ### "One of my favorite tools as a Sales Rep" August 16, 2021 5.0 Awesome! Pros I was nervous when we first purchased this to have so much visibility, but it's been an amazing help for: 1) remembering what happened in a call whether that was yesterday or months ago 2) getting specific/contextual coaching feedback 3) seeing which deals need helps based on activity 4) flagging conversations by words that are said (especially when seeing how customers/prospects like new features or how other reps are selling those) 5) passing along feature requests or coaching notes to others on my team and in the business Cons It took us a bit longer than we anticipated to get fully ramped in a way where we were really leveraging it and able to do all of the above. No other major complaints, but worth noting I haven't tried any of the competitor solutions out there. Alternatives considered [Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Gong.io functionality, price, ui/ux Review Source MM Marc M. Account Executive Health, Wellness and Fitness Used the software for: Less than 6 months ### "Slows down my productivity by at least 400%" June 12, 2024 2.0 terrible, i would not recommend it. it has some nice AI features but I find it almost unusable. Pros It has some decent AI and the call listening is good but is far outweighed by the negatives Cons It is super clunky, hard to find information you need. there is "conversations" and "engage" and they don't link. the chrome extension doesn't work at all. you can't dial from salesforce. there is no text messaging capture. It's a massive downgrade from what I can tell Review Source LM Lindsay M. Customer Success Manager Human Resources Used the software for: 1-2 years ### "Every Sales Org NEEDS Gong!" April 28, 2022 5.0 I use Gong on a daily basis to re-listen to not only my calls, but also previous customer calls other reps have run. It's very helpful for providing additional context if any notes are missing from Salesforce. Highly recomend! Pros This has been the absolute best way for our team to get up to speed with learning product knowledge, industry jargon, and just overall flow of how we communicate with out customers. It's really been a saving grace over Covid as it's the easiest way to learn in a remote environment where you can't shadow peers calls in real life. I also love the transcript function because I never worry about having to take notes because it's so easy to recall the entire conversation. Cons The transcript isn't perfect....but that's a very small price to pay for such a fantastic product. Review Source SL Stephanie L. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Every Company Should have Gong" June 26, 2023 5.0 GI use this software on a daily basis. It's a lifesaver. Pros Gong is a super simple call recording platform that enables you to not only record, but transcribe your customer calls. This is invaluable if you work in CS or Sales and need to reference past call recordings, or listen in on your colleagues calls. Cons There's some metrics in Gong that don't seem 100% accurate. For example, 'calls listened to' is based on calls you may have started listening to but never finished. This makes it look like you've listened to dozens of calls when maybe you only listened to 5 in their entirety. Review Source TA Tarun A. Account Executive Events Services Used the software for: 2+ years ### "Best Sales AI coversational platform for Sales and Support team around the world " December 23, 2022 5.0 It is amazing, I do not need to remember anything or everything because Gong is doing that part for me amazingly well. Pros \*Call Recording \*Call Script\*Deal Analysis\*Track deal engagement\*Activity Analysis Cons Nothing as of now but I think I still need to understand how can we go for personalised coaching Review Source CB Christian B. Account Manager Computer Software Used the software for: 6-12 months ### "Video Call Recording, Engagement Analytics, and Coaching with Gong" June 1, 2023 4.0 Gong has been helpful in many ways and has been a useful tool for new sales professionals on my team. Pros Gong's primary feature is video call recording - which has a number of benefits. Many calls wont need to be reviewed but its helpful to go back and review customer discussions to ensure you are 100% on the same page and addressing all of their needs without needing to send follow up emails or phone calls. The conversation analytics are also interesting and can be helpful - but they dont always apply to every type of customer call. Cons The conversation analytics dont always take into consideration different types of calls. For example, it measures how many questions you ask the customer, which is super helpful for a discovery call but may not be applicable to other types of meetings. Review Source AP Abhisek P. Associate Director Information Technology and Services Used the software for: 1-2 years ### "A must-have call recording tool for your sales organization" October 4, 2022 5.0 Great overall experience and would definitely recommend to have in your repository Pros The best feature is call recording and transcripts and the ability to highlight and track few important points/topics from the call recording without necessarily going through the entire log. This saves time while getting the gist of the conversation Cons The AI/NLP on the speech analytics could be improved a bit. It is very good now but still there are improvement opportunities (some challenges with Asian dialects is what we have observed) Review Source KA Kirk A. Customer Growth Manager Marketing and Advertising Used the software for: 1-2 years ### "Gong helps me focus on calls" August 12, 2021 5.0 I love using gong. I love going back to look at a conversation to learn from it, but those recordings and transcripts free up my attention so I don't have to hand take notes live on a call. I may still jot a thing down here or there, and if its something Pros The ability to look at a call transcript later allows me to really focus on listening to the conversation at hand instead of having to take notes at the same time. Cons I used to not really like the navigation and search functionality, but improvements have been made there. Review Source RH Rachel H. Sales Enablement Manager Computer Software Used the software for: 6-12 months ### "Gong provides the visibility needed to up-level your organization" February 12, 2020 4.0 Gong's customer support is phenomenal. The product is easy to use and you want to use it. It's been invaluable to getting each of the employees who touch an account on the same page. Pros It's easy to share calls internally and externally. If you set it up properly, you don't have to do anything for Gong to work. It just shows up in the background without any additional steps required from you. The reporting is robust and is presented in a way that makes it easy to know on what areas to coach your employees. The reporting, searching abilities, and transcripts make it easy to find best in class calls to add to the library so that the employees can learn from one another. It is especially helpful that you can highlight a "snippet" that is especially powerful or to reiterate the best next actions agreed to with the client. They can hear their agreement in their own words. Cons Some challenges are the way that our company uses Salesforce doesn't match the way that Gong set up their Gong to Salesforce integration. This restricts how accurate some of the forecasting is, due to multiple opportunities within one account. That's our biggest issue as well as challenges getting single sign-on connected. They are addressing both of these issues, but they have prevented us from getting the most out of Gong. Review Source MG Mollie G. Customer Success Team Lead Computer Software Used the software for: 1-2 years ### "Gong is great just wish we could live listen" December 16, 2022 5.0 Gong is absolutely an incredible tool. Without it I could not do my job to the fullest! Pros I adore gong it gives me a 360 view on my consultants calls. I am able to pull calls easily to coach on, find content, and also the analytics are great! Cons I would love if i could listen live to calls. Its frustrating that i cannot. Also I wish that gong would automatically sort if the call was a retention or upsell call based on categorizing the topics. Review Source JD Justin D. Consulting Hospitality Used the software for: 1-2 years ### "It's Awesome" November 6, 2023 5.0 Pros I've been extremely happy with the ease of use of Gong.Io! It's fantastic! Cons It's a perfect tool for what I had to use it for, it's been fantastic. No Complaints Review Source Similar Products Featured ## Related categories [Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.