--- title: "Gong Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gong the right Call Recording solution for you? Explore 561 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/157969/Gong-io/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Gong 4.8 (561) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Gong Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews cw connor w Account executiveComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights within the calls, and breakdown health, next step, and so much more.“ June 21, 2026 SK Sarah K SalesFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “There are a lot of features available on the app that I definitely do not utilize.“ March 24, 2025 HC Harry C Inbound Sales Development RepresentativeFinancial Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The transcript and AI assistant is also brilliant as it allows me to re-listen to my own calls and confirm certain points that someone made during the call.“ April 28, 2025 Grant N Enterprise Account ExecutiveComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It'll pull up the wrong results or just not pull any results so you have to retype the search.“ February 18, 2024 MW Marissa W Senior Account ExecutiveComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Gong has been crucial to help with sales strategy and closing deals at faster rates.“ January 29, 2026 Grant N Enterprise Account ExecutiveComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The search doesn't always work when searching for a specific keyword or account.“ February 18, 2024 NP Neel P Sales Operations ManagerLogistics and Supply Chain, 11 - 50 employeesUsed the software for: 1-2 years. “Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data accessibility and portability requirements.“ November 6, 2024 Thomas L COOComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Gong is a bit expensive compared to similar products“ June 7, 2024 ## Showing most helpful reviews Showing 1-25 of 561 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Gung Ho for Gong.io" March 9, 2026 5.0 Overall, the adoption and implementation of Gong.io was seamless and easy to use. I was thrilled to see how quickly everyone was able to adopt the platform! Pros Loved Gong.io in support of our stellar sales team! The AI features helped our team increase forecasting and actual growth! Cons No cons! Everyone adapted to the platform seamlessly so the adjustment was easy and frictionless! Everyone was excited to adopt this new tool! Review Source cW connor W. Account executive Computer Software Used the software for: 1-2 years ### "Ring the gong(.io)! Great platform." June 21, 2026 5.0 Overall it’s a fantastic platform, one that has gripped its niche tightly and continues to expand and push the boundaries it initially set Pros As is known - gong has become the definitive call recording, insight assistant. What used to be done on other platforms, has now become the bread and butter of gong. A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights within the calls, and breakdown health, next step, and so much more. Cons I don’t have any massive cons for gong, my biggest thing is I like to do my own call breakdowns and utilize my own AI/tech stack to understand call insight, health, next steps, planning etc. not necessarily a con, as you can use your own in conjunction just a piece I would point out Review Source AP Angie P. VP, Revenue Computer Software Used the software for: 2+ years ### "Standard / fine call recording software" February 13, 2026 3.0 It's fine at what it does, and it likely was the best choice for call recording a few years ago but it doesn't seem like that anymore. Pros Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started. Cons Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages. Alternatives considered [Fireflies](https://www.capterra.com/p/197037/Fireflies/)[Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Gong It was the default, and we didn't want to migrate everything. Review Source DC Darby C. Account Executive Banking Used the software for: 6-12 months ### "Amazing B2B Sales Tool" November 24, 2025 5.0 Overall experience with Gong has been great. We are considering using it for its prospecting functionality too. Call recording functionality is a game-changer. Pros Gong is an amazing tool for sales process management. It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals. Cons I wish the AI functionality provided more in-depth summaries, but overall Gong is great and they are consistently updating it. It is nice that it produces call transcripts that I can summarize into detailed notes and know exactly where each of my deals are all the time. Review Source MW Marissa W. Senior Account Executive Computer Software Used the software for: 1-2 years ### "Gong for B2B Software Selling" January 29, 2026 4.0 Gong has been crucial to help with sales strategy and closing deals at faster rates. Selling is a team sport, and by having access to Gong's analytics of not just my calls, but calls from the rest of the company with active feedback is helpful. Pros Gong is top quality when it comes to call analytics and support. I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration. Cons Gong's AI can be a hit or miss especially when it comes to follow up material and call recaps. I tend to rely on ChatGPT or Google Gemini to create those types of prompts but I'll copy and paste the script from Gong. Review Source VR Verified Reviewer Sr. Solutions Engineer Computer Software Used the software for: 1-2 years ### "I wish I had this years ago" January 27, 2026 5.0 Overall very positive. I wish this solution was available years ago - huge timesaver, keeps me productive without having to sort through notes. Pros Huge timesaver - capture all of the info I cannot and allows for reviewing of meetings after the fact. Cons UI can be somewhat cluttered, getting to the exact place you want could be done a bit easier. Overall not too bad though. Review Source FD Freesia D. Account Executive Events Services Used the software for: 2+ years ### "Great for call recording and forecasting" October 23, 2025 5.0 Overall I really enjoy the tool, and I like that it makes it easy to do multiple different things under the sales umbrella Pros Gong makes it very easy to do a lot, most importantly record and listen back to sales calls and monitor our sales forecast. The software is very easy to use, and integrates with our gmail and with salesforce to make sure everything runs seamlessly. Cons Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call Review Source HS Hailey S. Client Success Consultant Computer Software Used the software for: Less than 6 months ### "Great Note Taking Tool!" July 25, 2025 5.0 Pros God I love Gong! I have a learning disability so I struggle taking notes that keep up at the same time as my clients speak. I love that I can go back to the calls and collect the notes I need! Cons Literally nothing negative to say here! The search function for the call is killer! I had to go back to a three hour call and collect notes for one specific task and I was able to just search a keyword and the transcription appeared! Review Source VR Verified Reviewer Account Executive Financial Services Used the software for: 1-2 years ### "Key to victory " February 18, 2025 5.0 Gong was a great feature to have to re analyze calls, find trends, and see where our team was struggling. If a team is considering high growth and more substantial pipeline with closed wons, Gong is a must. Pros Gong was one source of truth for maintaining and keep tracking of all sales call videos. Easily organized, quick software, and detailed features. You can skip ahead of AI-deduced parts of certain calls and see various other statistics. Cons I did not like some of the colors they use inside the software for my eyes. Review Source AM Alex M. Sales Operations Manager Information Technology and Services Used the software for: 2+ years ### "An excellent conversational intelligence tool" March 18, 2025 5.0 As a product it is the leader. They have a good team too. Pros The insights and the AI are so useful in capturing what was discussed on a call. It also feeds into the other areas of the business that are generally starved of prospect and customer feedback. Cons Even though we are paying a lot to have Gong there are many features that are hidden behind additional seats eg. Forecasting and Engage. These should be included with our subscription. Review Source VR Verified Reviewer COO Computer Software Used the software for: 2+ years ### "Works beautifully, makes coaching far easier." January 27, 2025 5.0 An experience so positive that we are actively looking for ways to bring additional parts of our sales process under the Gong umbrella. They do the things they say they will very well, and the product roadmap is trending in the right direction. Pros Nails its core offering, the ability to review and coach in a "film room" style. The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay). It's just easy to use. Cons Prospects and customers can opt out. My biggest complaint is when someone doesn't let you record the call. Everything else works fabulously. Review Source VR Verified Reviewer Sr SdR Computer Software Used the software for: 6-12 months ### "Gong is incredible" February 4, 2025 5.0 Gong is amazing to go back and watch past customer calls for info and preparation Pros Gong.o is amazing for watching past calls Cons I have had no issues with Gong since I started using it Review Source MH Megan H. Product Manager Hospital & Health Care Used the software for: 2+ years ### "Good tool for intended purpose " November 24, 2024 4.0 Overall the experience has been good. The calls are recorded and easy to listen to. The transcript it generally good enough to read and recall the discussion. Pros Easy reference to calls that I was not able to attend Cons Lack of privacy within the organization with all calls related to the business in one place Review Source DE Dallas E. Product Specialist Marketing and Advertising Used the software for: 1-2 years ### "Gong is a must have for sales teams!" December 21, 2021 5.0 Overall Gong has really allowed our team to connect with each other on the deals we are working on. We can easily provide feedback and learn from each other. Pros Gong helps us constantly improve! What I like most is being able to have all of our team's calls analyzed for key metrics like engagement, talk ratio, and the AI driven feedback. This enables us to easily review so we can quickly share feedback, score calls, help our team take more action. It's very user friendly. Cons There's not much I would add here, because the Gong team is always adding new features and using data to think about what sales teams can truly benefit from. They just recently opened up the Gong community which is something I've been waiting for! Review Source VR Verified Reviewer Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "Really great tool for our sales team" September 23, 2021 5.0 It's been really great, I would highly recommend - especially if you have a newer team/newer team members/technically heavy calls. Pros Allows our team to easily share specifics, we have complex sales cycles that are technical in nature. Gong allows us to record discovery sessions and then share internally with other resources that need to be brought in - really ensures nothing slips through the cracks. Cons We have yet to find a solution to cutting up clips from several calls and putting them together for training purposes. Might be that we have yet to find the time to discover that feature. Review Source JR Juanma R. Director, Product Marketing Computer Software Used the software for: 2+ years ### "A gold mine for product marketing and sales enablement teams" September 10, 2023 5.0 Gong is pure gold for any product marketing and sales enablement team. Can't imagine my life without Gong anymore. That's the first question I asked any peer I met, whether or not they're using Gong, because if they aren't, they are unfortunately in a different league when it comes to maximizing their potential as a team enabling the sales organization. Pros Automated alerts based on keywords, sharing clips with key fragments of the conversation, detecting trends in terms of how often competitors and pricing comes up on sales calls, monitoring sales qualification efforts, ensure demo performance. Amazing tools to truly understand the context of your sales organization, beyond just their word which is not always exactly accurate. Cons Sometimes the automated speech recognition algorithm doesn't really understand some terms (e.g. competitor names) are different from a common word in natural language, and messes it up a bit. Nothing critical, but that forces some manual cleaning up and causes false alarms. Review Source VR Verified Reviewer Account Manager Computer Software Used the software for: 6-12 months ### "Key tool in stack for remote onboarders" August 9, 2021 5.0 Pros I took on a new role in Sales and I was worried I would miss out on listening in to important conversations which forms a major part of learning. Enter Gong - and I've been able to listen in and learn better than ever. I've also improved my style of interacting with customers based on their tips and seen better results. Cons It has not been easy to upload a recording if we would like and their audio-to-text feature is not accurate. Switched from [Chorus](https://www.capterra.com/p/253713/Chorus/) Gong has better sales coaching abilities Review Source TA Tarun A. Account Executive Events Services Used the software for: 2+ years ### "Best Sales AI coversational platform for Sales and Support team around the world " December 23, 2022 5.0 It is amazing, I do not need to remember anything or everything because Gong is doing that part for me amazingly well. Pros \*Call Recording \*Call Script\*Deal Analysis\*Track deal engagement\*Activity Analysis Cons Nothing as of now but I think I still need to understand how can we go for personalised coaching Review Source CB Christian B. Account Manager Computer Software Used the software for: 6-12 months ### "Video Call Recording, Engagement Analytics, and Coaching with Gong" June 1, 2023 4.0 Gong has been helpful in many ways and has been a useful tool for new sales professionals on my team. Pros Gong's primary feature is video call recording - which has a number of benefits. Many calls wont need to be reviewed but its helpful to go back and review customer discussions to ensure you are 100% on the same page and addressing all of their needs without needing to send follow up emails or phone calls. The conversation analytics are also interesting and can be helpful - but they dont always apply to every type of customer call. Cons The conversation analytics dont always take into consideration different types of calls. For example, it measures how many questions you ask the customer, which is super helpful for a discovery call but may not be applicable to other types of meetings. Review Source AP Abhisek P. Associate Director Information Technology and Services Used the software for: 1-2 years ### "A must-have call recording tool for your sales organization" October 4, 2022 5.0 Great overall experience and would definitely recommend to have in your repository Pros The best feature is call recording and transcripts and the ability to highlight and track few important points/topics from the call recording without necessarily going through the entire log. This saves time while getting the gist of the conversation Cons The AI/NLP on the speech analytics could be improved a bit. It is very good now but still there are improvement opportunities (some challenges with Asian dialects is what we have observed) Review Source Igor B. CSM Computer Software Used the software for: 6-12 months ### "Great meeting recording software" July 6, 2023 5.0 Pros Overall the thing I like most about Gong is how easy it is to review my recorded meetings and know exactly when I speak or the client speaks. The analytics is great! The ease of the integration is zoom is also really good. Cons Nothing to add to this section.......... Review Source VR Verified Reviewer Sales Enablement Manger Information Technology and Services Used the software for: 2+ years ### "Key Platform for Measuring Enablement Success" April 29, 2021 5.0 Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement. Pros Gong allows the Sales, Enablement, Marketing, and Biz Ops to track real metrics from Sales and CS conversations, coach the teams and foster a culture of self-improvement. Cons This is a product that to work effectively you need to invest in best practices, training teams and managers and staying on top of the latest innovations (of which there are many and often) coming out of the company. Reason for choosing Gong Level of innovation, team, support and experience. Review Source SN Steven N. sales rep Marketing and Advertising Used the software for: 2+ years ### "Awesome tool and must have !" February 17, 2022 5.0 Gong is a must have in my role. Without it, I would not know how I am performing on my calls, and could not improve. It is essential for training purposes with my manager Pros data and analytics for talk time percentages is great Cons nothing at all. This is the gold standard in the call recording industry Review Source James P. Team Lead, Customer Success Internet Used the software for: 2+ years ### "A must have tool for sales and customer success " February 11, 2020 5.0 Pros Gong gives our team the ability to gain actionable insights into how well we are handling calls with clients. Do we repeat words too often? Do we allow enough time between our sentences? This is also an amazing system of record for calls so I can go back and review what was discussed previously. Clients love to receive the recordings as well, especially when they are instructional training calls. Cons I wish there would be the ability to cater the insights much more to Customer Success. It's very sales focused. Review Source VR Verified Reviewer Senior Sales Development Representative Computer Software Used the software for: 1-2 years ### "I don't know what we would do without Gong" September 20, 2018 5.0 Great! Pros Gong is awesome! It allows every call to be recorded, analyzed and sent to the correct people. Gong allows managers to make comments on specific parts of the calls, speed up or slow down the pace and send feedback to the reps. One of the coolest parts about Gong is how the platform analyzes each call, letting the manager and caller know how much he/she talks compared to the customer/prospect, what topics were discussed, and even what words you are repeating many times. Cons I think that the only thing that could be considered negative about Gong is that anyone at your company can listen to the call/recording Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.