--- title: "Gong.io Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gong.io Software - reviews, pricing plans, popular comparisons to other Call Recording products and more." source_url: "https://www.capterra.com/p/157969/Gong-io/" page_type: "product" language: "en" --- # Gong.io Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gong.io ## What is Gong.io? Gong unlocks your most value data set — your customer conversations — by recording and analyzing your team’s calls made via web conferencing, dialers, and phone. However you makes calls or whichever CRM software your team relies on to track sales: Gong integrates with it. Gong empowers your entire go-to-market organization with real-time data, time-saving automation, and actionable next steps to positively influence the outcome of deals. ## What is Gong.io used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/) Recognitions Shortlist Overall rating Based on 561 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Auto Dialer / 2025 - Call Recording / 2025 - Inside Sales / 2025 - Sales Forecasting / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gong.io?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gong.io/&name=Gong.io) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gong.io 4.8 (561) VS. [### Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (561) Ease Of Use 5.0 (809) Value For Money 4.6 (306) Value For Money 4.9 (734) Customer Service 4.7 (329) Customer Service 5.0 (738) ## Gong.io alternatives [Clari Copilot](https://www.capterra.com/p/194117/Wingman/) [4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) Starting price $1080.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Outreach](https://www.capterra.com/p/159318/Outreach/) [4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Salesloft](https://www.capterra.com/p/157977/Salesloft/) [4.3 (231)](https://www.capterra.com/p/157977/Salesloft/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) ## FAQs about Gong.io Overview ### What problems does Gong.io solve? Gong.io solves missed customer details, frantic note-taking, inconsistent sales coaching, and slow rep onboarding by recording, transcribing, and analyzing calls for searchable insights, talk-time trends, and reusable coaching examples. Sales reps, managers, enablement, customer success, marketing, and sales operations teams benefit most from better follow-up, training, and deal visibility. Answer based on 253 reviews Overview ### Which roles and teams benefit most from Gong.io? Gong.io is most used by sales teams, especially account executives, SDRs, BDRs, and sales managers, who rely on it to review calls, improve messaging, and move deals forward. Customer success and account management teams use it to understand client conversations, while sales operations, enablement, and executives track performance trends and coaching opportunities. Answer based on 561 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Gong.io built for? Gong.io is designed for revenue teams, with strongest adoption among small businesses at 42% and Computer Software companies at 39%. It also serves midsize businesses at 39% and enterprises at 19%, with additional concentration in Information Technology and Services at 14% and Marketing and Advertising at 9%. Answer based on 561 reviews Features and Usability ### What are the key features of Gong.io? Gong.io includes core conversation intelligence features like call recording, automatic transcription, call review, keyword search, and tagged topic or speaker segments. Differentiating features include sales performance analytics with talk-time metrics, call coaching tools with comments and snippets, and CRM integrations that connect customer interactions, deals, and follow-up activity. Answer based on 292 reviews Overview ### Does Gong.io help improve sales performance? Gong.io improves sales performance by giving reps and managers clearer visibility into calls, deal progress, coaching opportunities, and follow-up details. Sales teams, leaders, and operations users value its forecasting, searchable conversation history, and training support, though some organizations may need time to build new habits around regular review. Answer based on 138 reviews Integrations ### Which third-party tools and platforms does Gong.io integrate with? Gong.io integrates with Salesforce Sales Cloud, Gmail, Zoom Meetings, HubSpot CRM, and HubSpot Sales Hub. Reviewer mentions also reference Outreach, Slack, and Google Meet, while the catalog indicates more than 100 integrations overall, including Aircall, Calendly, 6sense, Apollo.io, and Amazon Connect. Answer based on 41 reviews Getting Started and Support ### How easy is it to onboard and train a team on Gong.io? Gong.io is generally easy to onboard for sales reps and new hires, who often learn quickly by reviewing recorded calls, snippets, and peer feedback. Training is available through live online sessions, webinars, videos, and documentation. Admins or teams adopting many new features may need more time to learn best practices. Answer based on 39 reviews Getting Started and Support ### What customer support options does Gong.io offer? Gong.io provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. Users often describe the support team as friendly and helpful, with self-serve training also easing onboarding. Some note that getting teams set up can still require more guidance, and data export limits can add friction. Answer based on 7 reviews Features and Usability ### How well does Gong.io help teams review sales calls? Gong.io makes call review easy for sales and customer success teams through recordings, transcripts, timestamps, searchable keywords, and manager comments. Many users rely on it for coaching, onboarding, and sharing examples of strong calls, though some mention upload delays and concerns about internal call visibility and privacy. Answer based on 292 reviews ## Who uses Gong.io? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 2,757 Call Recording reviews Capterra data shows that buyers of call recording software rank the following features as their top priorities: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**56%**) - **Conferencing** (**42%**) Gong.io supports all three of the features reviewers rate highest: Recording, Call Transcription, and Conferencing. Together, these capabilities help businesses capture customer conversations, turn spoken discussions into searchable records, and connect teams in real time, allowing teams to review calls more easily, improve follow-up, and keep communication organized. Recording 4.8 (72) 56.94% of 72 reviewers that rated this feature as important or highly important Record live video calls to play later Call Monitoring 4.6 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.9 (86) 66.28% of 86 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes On-Demand Recording 4.5 (59) 50.85% of 59 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Tagging 4.5 (50) 42.00% of 50 reviewers that rated this feature as important or highly important Highlight specific time marks for annotation and review purposes Archiving & Retention 4.6 (49) 42.86% of 49 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Gong.io 107 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audio Capture: Record audio or import/upload audio files - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Automatic Transcription: Use AI to convert voice into text automatically - Budgeting/Forecasting: Create budgets based on historical data and future projections - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Management: Ability to handle large datasets - Data Visualization: Graphical representation of data - Deal Management: Defines specific deal parameters to negotiate and secure deals - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Transfer: Move files across different systems or networks - For Call Centers: Designed for call centers - For Sales Teams/Organizations: Caters to sales teams - Forecasting: Form predictions based on past and present data/trends - Goal Management: Allows employees to set and manage work or career related goals - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Labor Forecasting: Predict labor requirements based on past and present data/trends - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Notes Management: Allow users to create, edit, and sort multiple notes - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Playbooks: Tactical guides providing information and instructions for teams to navigate through tasks and processes - Predictive Analytics: Predict future data based on historical data sets - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Real-Time Data: Receive data and information in real time - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Automation: Automate processes to manage leads, contacts, opportunities and sales activities - Sales Onboarding & Training: Process of training new hires by providing them with sales tools and knowledge needed to complete the job - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduled Recording: Automatically record calls at predetermined times - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self-Service Search: Enables users to search, access, and retrieve information from the system's database without needing technical assistance or support - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Statistical Analysis: Apply statistical/mathematical models to sets of data - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Video Conferencing: Connect with meeting participants remotely over video - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (561) 4.7 Based on 561 reviews ## Pricing Value for money 4.6 (306) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/157969/Gong-io/pricing/) Value for money 4.6 (306) 4.6 Based on 306 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (329) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (329) 4.7 Based on 329 reviews ## User reviews Overall rating 4.8 Based on 561 reviews Filter by rating 5(467) 4(84) 3(7) 2(2) 1(1) Mentioned topic Sorted by most recent CW connor W. Account executive Computer Software ### "Ring the gong(.io)! Great platform." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 21, 2026 Overall it’s a fantastic platform, one that has gripped its niche tightly and continues to expand and push the boundaries it initially set Pros As is known - gong has become the definitive call recording, insight assistant. What used to be done on other platforms, has now become the bread and butter of gong. A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights within the calls, and breakdown health, next step, and so much more. Cons I don’t have any massive cons for gong, my biggest thing is I like to do my own call breakdowns and utilize my own AI/tech stack to understand call insight, health, next steps, planning etc. not necessarily a con, as you can use your own in conjunction just a piece I would point out Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mai M. Managing Director Hospitality ### "Gung Ho for Gong.io" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2026 Overall, the adoption and implementation of Gong.io was seamless and easy to use. I was thrilled to see how quickly everyone was able to adopt the platform! Pros Loved Gong.io in support of our stellar sales team! The AI features helped our team increase forecasting and actual growth! Cons No cons! Everyone adapted to the platform seamlessly so the adjustment was easy and frictionless! Everyone was excited to adopt this new tool! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Angie P. VP, Revenue Computer Software ### "Standard / fine call recording software" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 13, 2026 It's fine at what it does, and it likely was the best choice for call recording a few years ago but it doesn't seem like that anymore. Pros Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started. Cons Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages. Alternatives considered [Fireflies](https://www.capterra.com/p/197037/Fireflies/) [Chorus](https://www.capterra.com/p/253713/Chorus/) Reasons for choosing Gong.io It was the default, and we didn't want to migrate everything. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sean M. Account Executive Information Services ### "Others are catching up and no longer as unique as they use to be" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 February 10, 2026 Pros The interface to jump around calls and focus on parts of the meeting is a great feature. Easy to share. Cons AI features are no longer a unique aspect. A lot of the basics can now be accessible from Zoom, Google Meets, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Marissa W. Senior Account Executive Computer Software ### "Gong for B2B Software Selling" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 29, 2026 Gong has been crucial to help with sales strategy and closing deals at faster rates. Selling is a team sport, and by having access to Gong's analytics of not just my calls, but calls from the rest of the company with active feedback is helpful. Pros Gong is top quality when it comes to call analytics and support. I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration. Cons Gong's AI can be a hit or miss especially when it comes to follow up material and call recaps. I tend to rely on ChatGPT or Google Gemini to create those types of prompts but I'll copy and paste the script from Gong. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sr. Solutions Engineer Computer Software ### "I wish I had this years ago" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 27, 2026 Overall very positive. I wish this solution was available years ago - huge timesaver, keeps me productive without having to sort through notes. Pros Huge timesaver - capture all of the info I cannot and allows for reviewing of meetings after the fact. Cons UI can be somewhat cluttered, getting to the exact place you want could be done a bit easier. Overall not too bad though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Darby C. Account Executive Banking ### "Amazing B2B Sales Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2025 Overall experience with Gong has been great. We are considering using it for its prospecting functionality too. Call recording functionality is a game-changer. Pros Gong is an amazing tool for sales process management. It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals. Cons I wish the AI functionality provided more in-depth summaries, but overall Gong is great and they are consistently updating it. It is nice that it produces call transcripts that I can summarize into detailed notes and know exactly where each of my deals are all the time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FD Freesia D. Account Executive Events Services ### "Great for call recording and forecasting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 23, 2025 Overall I really enjoy the tool, and I like that it makes it easy to do multiple different things under the sales umbrella Pros Gong makes it very easy to do a lot, most importantly record and listen back to sales calls and monitor our sales forecast. The software is very easy to use, and integrates with our gmail and with salesforce to make sure everything runs seamlessly. Cons Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Hailey S. Client Success Consultant Computer Software ### "Great Note Taking Tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2025 Pros God I love Gong! I have a learning disability so I struggle taking notes that keep up at the same time as my clients speak. I love that I can go back to the calls and collect the notes I need! Cons Literally nothing negative to say here! The search function for the call is killer! I had to go back to a three hour call and collect notes for one specific task and I was able to just search a keyword and the transcription appeared! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Janessa R. Product Marketing Manger Telecommunications ### "Excellent platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 10, 2025 Excellent. Comprehensive, easy-to-use platform. Few glitches here and there with redacted words and numbers. Overall very positive. Pros AI-powered, built-in transcription feature, search within transcript, color-coded speaker identifier, robust platform search. Cons Words are randomly redacted when watching videos playback, video player blocks part of screen during shared screen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157969/Gong-io/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fathom vs Gong.io](https://www.capterra.com/compare/157969-276054/Gong-io-vs-Fathom)[Clari Copilot vs Gong.io](https://www.capterra.com/compare/157969-194117/Gong-io-vs-Wingman)[Outreach vs Gong.io](https://www.capterra.com/compare/157969-159318/Gong-io-vs-Outreach) [Salesloft vs Gong.io](https://www.capterra.com/compare/157969-157977/Gong-io-vs-Salesloft)[Ringover vs Gong.io](https://www.capterra.com/compare/157969-169627/Gong-io-vs-RingOver)[Dialpad vs Gong.io](https://www.capterra.com/compare/157969-190976/Gong-io-vs-Dialpad-Sell)