ClientSuccess

ClientSuccess

3 / 5 1 review

Who Uses This Software?

ClientSuccess helps SaaS executives and their customer success, account management, and renewal teams retain and grow their existing customer base.


Average Ratings

1 Review
  • 3 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • ClientSuccess
  • www.clientsuccess.com/
  • Founded 2014
  • United States

About ClientSuccess

ClientSuccess is a customer success software platform that helps SaaS executives and their customer success teams retain and grow their existing customer base. ClientSuccess was awarded the SIIA CODiE Award for "Best Customer Success Management Solution" as well as being selected to the Red Herring Top 100.


ClientSuccess Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis

ClientSuccess Reviews Recently Reviewed!

Not there yet, but well on the way.

May 17, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Clean user interface. Well set up for the industry and daily management of client interactions. the software has a bright future.

Cons: Analytics are poor. Very difficult to manage a team and not have to click into individual accounts. Certain types of workflows are still not supported.

Overall: On an individual user basis, we manage the workflow fairly well out of the software.