Who Uses This Software?

Chorus can be used cross-org to get insights on customers & prospects. Primary users include sales leaders, sales operations, sales enablement, marketing teams, customer success teams and more!


Average Ratings

29 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • Chorus
  • www.chorus.ai/
  • Founded 2015
  • United States

About Chorus

With every sales call and customer meeting captured and analyzed in our Conversation Cloud, everyone in the organization can collaborate more closely, maintain alignment at speed, and become more customer centric and data-driven. Set-up takes less than five minutes and the insights are instant. No matter what combination of sales and marketing technology your team uses, Chorus.ai is there to supercharge your revenue organization.


Chorus Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording
  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Assessments
  • Audio / Video Conferencing
  • Built-In Course Authoring
  • Call Recording
  • Gamification
  • Goal Setting / Tracking
  • Learning Plans
  • Onboarding
  • Performance Metrics
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management

Chorus Reviews Recently Reviewed!


Capterra loader

Excellent tool - Customer Success Manager

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm a big fan of Chorus because it gives me the ability to go back and review my calls. This allows me to collect follow-ups and critique my style. Also, I enjoy listening to my team's calls to iterate on my style and pick up different techniques on engaging with customers., I've enjoyed building out playlists so new members from my team can listen and learn more from a library of customer calls sorted based on topic. The new UI is great too. I feel it is much easier to use than the previous one. I'm excited to work with Chorus in the future because I feel the team is extremely customer-centric. They've been extremely responsive and helpful during the whole process (onboarding and checking in). They've also been receptive to some feedback and connected us with a PM to further discuss.

Cons: I dislike that there a two different buttons to share and add a clip to a playlist. I think this could be combined in the screen that allows you to fine tune the clip.

Overall: I often use Chorus to transfer customer feedback to our product managers. This gives the PMs the ability to hear the feedback directly from the customer, which is definitely something they value. It also eliminates a lot of back and forth internally.

Professional Sales Development Starts Here

Sep 07, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I can really concentrate on my conversations with my clients and not have to worry about taking notes. I know Chorus is taking care of that. I can review my call once it is ove, dissect it and make sure I have what I need when it comes to deliverables and follow up.

I really like the ability to tag moments of a call to reference them in the future or share them with other members of my team.

Cons: The UI is a bit tricky to navigate. Sometimes its hard to find a call you are looking for. I will usually find the call in Salesforce and launch it from there as opposed to looking for it in Chorus directly.

Great for recording calls and sharing moments

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it records my calls and shows me the themes that came up during our call. This allows me to easily identify the moments in my call that are relevant to share with my team, and then I can clip those moments and share them via Slack.

Cons: The transcripts are just plain wrong. Like 75% of the words written are not the words we said. I know text to speech is tricky. They do, pretty much always, capture the trigger words for themes that we established on setting it up, though: "Next Steps", names of competitors, names of projects, etc.

Overall: Our Sales Team uses it a lot for coaching and mentoring. Customer Success (my team) mostly uses it for sharing feedback themes with our Product Team.

Chorus is Great

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that Chorus provides transcripts of what was talked about and puts little bars in the meeting notes so you can click onto where you want to listen in the conversation. It allows for Playlists so you can organize your playlists by the employee if you're a manager. It also integrates into Zoom and pops in on your scheduled meetings to record calls automatically.

Cons: I don't like that sometimes it takes 24 hours before a call is posted to Chorus (cold calls specifically) - we use it with Outreach so maybe that's why.

Overall: We are utilizing it to review cold calls and meetings. It's nice that it pops in on your meetings automatically without you having to tell it to do so.

Capterra loader

Chorus.ai provides a great platform for direct rep feedback.

Sep 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Chorus makes it easy for us to give direct feedback to reps during call reviews. Each of our sales directors set aside at least 2 hours per week to review calls and provide feedback. Reps love that each comment on a call gives them a direct link to the part of the call where the comment was left so they can have direct context.

Cons: The call translation is just OK and we haven't figured out the best way to use themes in our day-to-day process.

Overall: Rep development is one of our primary goals at Lessonly. As a part of our process, we've identified 25 skills that lead to success and developing those skills will help us succeed as a company. Chorus helps us develop some of those key skills through direct rep feedback on their actual calls. We also heavily integrate chorus into our onboarding process which helps new reps ramp faster by listening to their peers move through the sales process.

Use Chorus if you want to improve

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it will automatically hop into my calls and there is nothing I have to do on my end to get that to happen. I also love that I can use it during cold calls as well.

Cons: I wish it transcribed the conversation a bit better.

Overall: Training and improvement

Meeting insights made simple

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used to have to divide my attention during sales meetings to make sure that not only where the salient points being discussed but also to make sure that I was making notes on follow up items, buying signals, timeframes, etc. Chorus not only records, but bookmarks important moments in addition to transcribing. It's like having a rock start personal assistant combined with a sales coach!

Cons: It doesn't always transcribe perfectly, but still does a heck of a lot better than I do!

When my days are packed with sales meetings, Chorus is my backup memory

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't have to stress about information I forgot to write down on sales calls. Especially when I'm preparing for a follow up meeting, it's extremely helpful to go back to a Chorus recording and search for parts of the conversation that will help inform how to approach the next interaction.

Cons: The user interface could be friendlier. It's not always easy to search and filter for other people's meetings

Chorus is a game changer!

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chorus records our AEs discovery calls and demos throughout the sales cycle and provides analytics around them. We use Chorus for continual coaching, training, onboarding new employees, etc. Their support/team is wonderful to work with.

Cons: Chorus is a fairly new product and they're constantly improving the product. With that, there are some features like advanced analytics that I'd love to see.

Capterra loader

Chorus is a rocking app for sales and customer success teams

Aug 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Call recording in itself is a game changer. I love that I'm able to dive into not just my own calls and learn from them but also the entire team. I'm a big fan of the talk/listen ratio - i am definitely using that as one benchmark for how well a call went. Also, my interactions with the people at Chorus from Product management to support tickets have been excellent. Support is fast/responsive. Lastly, they're shipping new product fast which increases my confidence they'll close any gaps they need to

Cons: call transcription is pretty hit/miss. the editor used to create shorter snippets from a full call definitely needs UX work

Overall: Delivering better customer experiences from sales, to CS, and learning from each one.

Capterra loader

Eases the note taking process

Sep 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: - Not having to take notes

- Being able to re-listen to conversations & having an archive of your "notes" in Chorus

- Being able to set up trackers for key words

Cons: That Chorus is still more beneficial for conversations in native English. I would love if the words that are transcribed were actual words rather than gibberish. I'm looking forward to the day when Chorus will work in other languages rather than just English.

Overall: Don't expect Chorus to transcribe your conversations word for word. It will be able to pick up some key words and you should use the markers to listen back to those parts of the conversation.

The Chorus team has taken feedback and implemented some very beneficial changes. I'm looking forward to what more Chorus can do in the future.

Capterra loader

Self improvement made easy

Sep 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows you to see your filler words and where you talk about each topic.

Cons: Can be confusing to navigate but once you use it a few times it becomes easier.

Used to hate her but now I'm glad I didn't kill her

Sep 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I miss NOTHING.

Cons: Needs editing features to cut clips specific to different parts of a call so I can send, say a few parts of the call to other folks for advice or my feedback for them

Overall: Love

Chorus overall works great but I don't have anything to compare it to.

Apr 02, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Call quality is good. I find it easy to navigate through the software. Links with our VOIP program easily.

Cons: The only Con I can think of is that some of the calls don't record. It may be an issue with our IT department on the link with Zoom but some calls aren't being recorded.

Overall: Being able to listen to your sales calls is a huge benefit. It's nice to be able to learn from your mistakes or go back and listen as a refresher before a future call.

Great experience!

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to go back and listen to my calls in a clear and concise way. I like that I can fast forward and play the conversation at a faster level to hear it quicker.

Cons: Sometimes the words don't transcribe correctly but other than that I really don't have any gripes.

Overall: Great experience! Chorus is a must in my tech stack as it allows me to go back and re-listen to calls to ensure I didn't miss anything.

Worry free recordings with automated transcriptions

Sep 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's awesome -- you link it to your calendar and its always listening to your meetings so you dont have to worry about taking notes. You can focus on your prospects and go back and get those transcriptions to add notes.

Cons: The autotranscriptions aren't always the most accurate especially when it comes to names, but its a hell lot better than Siri if thats what you're wondering.

Great tool to become better on the phone

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I can focus on my prospects calls and listen back through Chorus. Chorus also helps my understand how much I talk and what I'm saying so I can refine my phone communication.

Also great for connecting teams recordings so we can hear other reps.

Cons: Wish it was easier to navigate and pull up calls of other reps

Overall: Chorus has been really valuable for my career development in sales.

Good training tool

Sep 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I manage a team of remote sales engineers, so doing in-person training is difficult. With Chorus, I can easily review calls with my employees, tag interesting call segments, and create playlists of calls to be used for future training.

Cons: It can sometimes be difficult to ascertain exactly who was on a given call. Voice recognition is not always spot-on.

Chorus is the perfect way to improve your game

Sep 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that you can track specific moments based on keywords.

Cons: Sometimes my Chorus doesn't record when I use Uber Conference...I know this is probably just a fluke because it doesn't happen much.

Capterra loader

Chorus helps me improve my skills everyday.

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve.

Cons: Doesn't integrate with Google Hangouts very well.

Chorus.ai makes collaboration simple

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use - Chorus.ai helps me understand the key parts of the conversation and it makes it even easier to share/coach other colleagues.

Cons: Loading time is pretty slow for some longer conversations - but I understand that a ton of data is being transcribed so I am happy to deal with some lag every now and then.

Capterra loader

Love it!

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how Chorus shows us great data to help me improve my sales calls. You get to play things back to exactly where you need to, and stop missing things on calls.

Cons: Better/easier search capabilities. I have trouble finding certain calls sometimes.

Overall: Great quality recordings with great insight that you can learn from.

Makes My Job Easier

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The video and audio recording software are easy to use and makes breaking down my "game film" fast and easy.

Cons: Would love if the transcribing function worked better, today it struggles to understand what is being said.

Overall: Helps me to listen in for key details and opportunities I may have missed. Also a good coaching tool.

Capterra loader

Learning Tool

Nov 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Chorus is an awesome learning tool for sellers. Going back to review calls gives you great insight into strengths/weaknesses when it comes to effective sales calls.

Cons: Getting it linked up with Outreach and Outlook can be very challenging and some times doesn't always work.

Capterra loader

Chrous Review

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: - Easy to learn and use

- Big fan of the sharing options

- The ability to pick up key parts of the sales process(Closing Remarks, BANT, Etc)

Cons: Call transcription is pretty hit/miss. Other than that, not much.

Overall: Love Chorus, would highly recommend

Capterra loader

Convenient, Powerful, & Game-Changing

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy of use

Powerful and quick searching capabilities

Zoom integration

Transcription capability

Can change speed up to 2x

Cons: Nothing comes to mind but I have to write 40 characters here

Super insightful!

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: All the insights into my performance in calls

Cons: The product is a little expensive, and particularly prohibitive for small companies

Overall: more efficient calling

Capterra loader

Chorus

Sep 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Really cool layout of breaking down calls based on voice recognition

Cons: Nothing this software is the best call breakdown software I've used

Chorus.ai has been a great help

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've really enjoyed using chorus.ai, I'm better able to review my calls and really understand what's happening on my calls. It's really easy to think a call went well and the conversation was evenly split, but with chorus I always know the truth and can work on improving.

Cons: Sometimes the transcribing is a bit off, but everyone struggles there and chorus is definitely one of the best I've come across.

Overall: Being able to examine calls and make notes and improvements right away.