Who Uses This Software?

Any organization that wants to collect, analyze and distribute feedback across their business, align feedback with business growth, reduce churn, and leverage happy customers to promote their brand.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Pricing Details
    Pricing is on a per month basis/based on the number of surveys sent
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Delighted
  • delighted.com/
  • Founded 2013
  • United States

About Delighted

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers. Delighted uses the Net Promoter System to measure the customer journey. Organizations using Delighted can instantly collect, analyze and distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time and proactively reduce churn.


Delighted Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Delighted Reviews Recently Reviewed!

Very easy to navigate. Key metrics readily available for anyone to view

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Integration with slack is great for the team. Customer service has been good when we had issues or needed assistance.

Cons: Would like better data integration, both to send surveys and to add response data into our system.