Who Uses This Software?

Any organization that wants to collect, analyze and distribute feedback across their business, align feedback with business growth, reduce churn, and leverage happy customers to promote their brand.


Average Ratings

13 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Pricing Details
    Pricing is on a per month basis/based on the number of surveys sent
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Delighted
  • delighted.com/
  • Founded 2013
  • United States

About Delighted

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers. Delighted uses the Net Promoter System to measure the customer journey. Organizations using Delighted can instantly collect, analyze and distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time and proactively reduce churn.


Delighted Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Delighted Reviews Recently Reviewed!


Capterra loader

The easiest and most efficient product I've had the ability to use.

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.

Cons: There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!

Overall: Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!

Very easy to navigate. Key metrics readily available for anyone to view

Nov 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Integration with slack is great for the team. Customer service has been good when we had issues or needed assistance.

Cons: Would like better data integration, both to send surveys and to add response data into our system.

Excellent service

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: Easy to use, very helpful staff. Does one thing, and does it perfectly.

Cons: Would like easier integration with our systems without a tech lift on our end. Needs better search

Overall: Very easy platform, good data storage.

Best way to survey customers

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I like ease of use, ability to see live results and feedback from customers, and filtering capabilities.

Cons: I wish that the Shopify integration would allow us to continue to filter by product, customer location, and other features - it seems to be one or the other if we're doing a manual send or an integration.

Delighted is a delightful platform!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's super easy to use. The reporting is intuitive and it gets me what I need, and they're always coming out with new features.

Cons: It doesn't allow for easy customizing when it comes to texting customers. Instead, you have to make do with a standard text for all customers.

Capterra loader

Great, simple to use NPS collection software

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: They make it dead simple to collect NPS scores from users, with a very simple API and javascript call anywhere in your web app's experience.

Cons: The biggest drawback is that you can only do NPS, and the prompt is very inflexible in terms of style and presentation.

Capterra loader

Agile tool for assessing customer feelings

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like that it integrates with Slack and you can solicit reviews from within your app or via email blasts. It's also nice to see responses from customers 'With' and 'Without' comments. Comments are where it's at!

Cons: I like everything about Delighted, I wish there were more out-of-the-box integrations but we can develop integrations with the API.

Overall: We get to keep a beat on all of our customers and how the feel about the app, and make improvements to our app correspondingly. Customer listening is one of the most important and valuable actions that any company can take.

Capterra loader

Delighted is the easiest tool for getting feedback from your customers

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love using Delighted. It's the easiest way to get feedback from your customers. I love the Slack integration that allows us to quickly follow up with customers.

Cons: We've faced challenges integrating with our marketing systems, but they do have a simple salesforce integration that might work for less complex data systems.

Capterra loader

Great company to work with, customer service is top notch.

Feb 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Data it provides within Delighted's dashboard. Account Manager assigned to us has been speedy and very helpful.

Cons: Integration capabilities, we have been trying to automate our NPS send process with SalesForce and have run into some issues.

I use Delighted to send NPS survey email and to report on those emails

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The thing I like most about this software is that it is SO easy to use and navigate. Everything is laid out in a very easy-to-use way.

Cons: I have not encountered anything so far that I do not particularly like about this software. So far it has been great and easy to use!

Great tool for customer surveys

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
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Pros: Live feed of customer responses, very easy to use and toggle between filters. Love the trends feature.

Cons: Some filters disappear or are limited when using the integration with Shopify. Wish there was an easier way to filter with the integration.

Great NPS tool

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: Easy to use, great user experience, free trial is super helpful, works as it should, I'll be recommending.

Cons: Not much to complain about, I think an easier automation setup during the trial could be beneficial?

The free service does far more than other NPS tools

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Delighted's free plan enables you to send survey's to a limited number of people each month. This is more than what other NPS software offers (generally they will only offer a small trial period then lock you out until you pay)

Cons: It's hard to work out how to survey existing customers already in the database. I had to reimport them.