# Page 2 | Delighted Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Delighted the right Customer Satisfaction solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157973/Delighted/reviews --- Delighted 4.8 (57) [View alternatives](https://www.capterra.com/p/157973/Delighted/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 2 - Reviews of Delighted ## Showing most helpful reviews Showing 26-50 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Matthew S. Director of Product Development Consumer Goods Used the software for: 6-12 months ### "Useful Survey Software" September 11, 2025 4.0 Pros Delighted made it very to set up and run a number of similar concurrent surveys. Great for product testing. Cons I export my survey data as .csv files, for two months I was unable to export .csv files, so I had to harvest my data manually. Review Source PL Patrick L. Product Tech Lead Human Resources Used the software for: 2+ years ### "A fairly good tool for customer surveys both in app and email" October 30, 2024 4.0 Overall our experience was fine. It was not always the best, but once things got running, it runs fine. We switched to a different tool because we wanted a more customized solution, however. Pros It works fairly well to use it with CSAT and NPS surveys, the API documentation is fairly well to follow and it's fairly easy to integrate. It offers a good amount of customization options for surveys. You can use translations for multi-lingual apps. Cons Confusing user interface, hard to change defaults and lack of customization. Lack of direct integration with e.g. Klaviyo or Google Big Query. Alternatives considered [Survicate](https://www.capterra.com/p/132914/Survicate/)[Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Delighted It seemed like a more tailor made solution that offers all out of the box. Review Source SD Shannon D. Customer Experience Designer Insurance Used the software for: I used a free trial ### "Off to a fantastic start" November 18, 2022 5.0 I was able to learn enough about the tool by just browsing the website on my own that I was confident asking for an exact budget before even starting my 7 day trial. The self-help resources are great, and I love the transparency with plan and pricing comparisons. Pros Self-serve onboarding/implementation with high quality help center documentation, responsive and friendly support, intuitive and digestible analytics and reporting. Cons I'm not yet sure how much we'll be able to use the tool for complete custom feedback surveys, but that could easily be because I just haven't tried yet. I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any. Switched from [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) We wanted to put NPS surveys in multiple places (email, in our help center, in-app, etc) and each one was managed and reported on individually. The analytics were lacking, and I was aggregating everything and doing line-by-line sentiment analysis in a spreadsheet. I even had to export and manually calculate the NPS scores. Another huge factor was an integration with Salesforce and the ability to roll up results by account and trigger surveys based on closed cases and other activity in our CRM. Review Source LR Lindsey R. Manager of User Research & Operations Computer Software Used the software for: 2+ years ### "Simple and effective for measuring sentiment, rockstar team" August 15, 2019 5.0 We started using Delighted about two years ago to begin measuring NPS. After the initial implementation of Delighted, we continued to refine, scale, and improve our Voice of the Customer programs at InVision. The Delighted team was amazingly responsive and knowledgable every step of the way. The product was (and still is) continuously reliable as we scaled our strategy across four different products and a growing user base. I've been super happy with the Delighted product and continuous improvements / features they ship. It's a straightforward, easy to use product that's used across our entire organization. The team behind Delighted is A+. Pros The learning curve was just non-existent because the product was so easy to use. We were able to begin measuring different metrics within minutes of setting up an account. Cons Initially I wasn't sure how to measure NPS / other metrics across multiple product lines with a shared user base. I was able to work with the Delighted team to resolve this using their API. Looking forward to a more integrated / robust offering for those of us with multiple products. Alternatives considered [Qualaroo](https://www.capterra.com/p/114046/Qualaroo/)[AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) Review Source jC jacob C. Member Experience Owner Insurance Used the software for: 2+ years ### "A Game Changer" May 19, 2021 5.0 Wonderful! We went from collecting some 100-200 surveys per week on average for years - we launched Delighted and immediately saw an increase to 1000-1500 surveys per week! This has allowed us to be more agile when responding to customer issues and finding/squashing new bugs. Delighted also works well with sending information directly to your email so you can handle those 0/10 reviews right when they happen. Pros The ease of setup and wonderful assistance from the Delighted team. Delighted makes surveying customers simple on both sides - allowing quick access to new survey types and groups while providing a streamlined experience for the customer being surveyed. Cons While Delighted has many add-ons and integrations they are not as feature heavy as some other options. Not a con for our team but may be for others. Review Source Oliver N. Customer experience manager Computer Software Used the software for: Less than 6 months ### "Great solution and support" March 3, 2020 5.0 Very happy and satisfied. Fully recommend. Pros It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction. Cons Not much. I couldn’t t find much wrong . Alternatives considered [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Delighted Price. No implementation charges. Easier integration. Switched from [SimpleSurvey](https://www.capterra.com/p/127991/SimpleSurvey/) Better features and integration. Review Source VR Verified Reviewer Director of Operations Financial Services Used the software for: 2+ years ### "Excellent service" September 12, 2018 5.0 Very easy platform, good data storage. Pros Easy to use, very helpful staff. Does one thing, and does it perfectly. Cons Would like easier integration with our systems without a tech lift on our end. Needs better search Review Source MR Mindy R. Sr. Director - Business Systems Consumer Electronics Used the software for: 1-2 years ### "Delighted is Delightful " June 7, 2021 5.0 Delighted was a delight to purchase, implement and use. Pros Delighted is easy to use and easy to implement. Best NPS software value for the money. Cons There is not much that the team did not like about the software. Review Source AA Atulinda A. Camera operator Entertainment Used the software for: 1-2 years ### "automates workflow " October 30, 2022 5.0 Pros The tool automates well with Zendesk and requires no technical coding- Zendesk integration is the best about this tool. You easily create a rule that can be set to send emails whenever a ticket is marked solved from Zendesk to understand how clients feel about general customer support and product Cons The premium part is very expensive, and the SDK require more technical knowledge if you need to integrate the tool within an application Review Source VR Verified Reviewer Production Manager Apparel & Fashion Used the software for: 6-12 months ### "Best way to survey customers" October 9, 2018 5.0 Pros I like ease of use, ability to see live results and feedback from customers, and filtering capabilities. Cons I wish that the Shopify integration would allow us to continue to filter by product, customer location, and other features - it seems to be one or the other if we're doing a manual send or an integration. Review Source MK Mariam K. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Understand how customers feel about your product" December 3, 2022 5.0 We use the tool to collect feedback from clients which we use to improve our products and services Pros This tool is easy to use and can be integrated into native applications and websites using the SDK and API, it has a good user interface that makes it easy to access customer feedback and time stamp shows you when the feedback was submitted by the client Cons Integrating into native applications requires technical knowledge in coding but you can bypass the cost if you use Zendesk since it has open integrations with Zendesk Review Source VR Verified Reviewer Photographer Media Production Used the software for: Less than 6 months ### "A simple way to take surveys" December 31, 2019 5.0 I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users. Pros The signup process is very simple. The form creation is just a few clicks. The wizard is very simple and does not need much effort to find all the hidden option. The dashboard is very clean and all tabs are well sorted. Reporting is very good I have selected the star type feedback form and embedding to the site is easy. survey via link and email is also available. Report with pivot table explains all the review. It is very elaborate. Cons The only con is pricing as we are hiring a web dev to deal with the site customizations, this adds up very quickly. Review Source NN Namusoke N. News anchor Broadcast Media Used the software for: 6-12 months ### "delights" December 2, 2022 5.0 We used it to understand customer feedback and to carryout survey within Zendesk integration Pros We integrated the tool into our Zendesk just to understand how customer feel about our services and products, where an automation is sent a day after marking the ticket solved. It has a good user interface Cons The tool is too expensive for smaller businesses to use, but except pricing, the tool works well on automations and manuals Review Source VR Verified Reviewer CEO Internet Used the software for: 1-2 years ### "Perfect for both ad hoc and diarised customer feedback - what's not to like?" May 26, 2022 5.0 We are delighted with delighted (groan) Pros Great reporting and really easy to deploy and use ongoing. customers understand its features and functionality with no additional tuition, and results displayed really well and easy to understand Cons nothing - it is all great, tbh. Easy to deploy and use. Review Source mC marissa C. Customer Relations Team Leader Apparel & Fashion Used the software for: 2+ years ### "Great! " November 26, 2019 5.0 Pros I love the ease of use and the additional tools. It's very helpful to be able to tag responses then view them in a chart to easily compile data. Cons Nothing that I can think of. It has the features I need! Review Source RK Robinah K. Digital customer experience advertisor Utilities Used the software for: 6-12 months ### "Good user interface" December 27, 2022 5.0 I use the tool to collect customer feedback and understand how they feel Pros Form automations helps us understand how customers feel about our customer support service since we integrated the tool into ZENDESK to send automatic survey Cons The tool is so expensive to use if you are a smaller company, also integrating the tool within web application requires coding skills Review Source Francesca K. Senior Manager, Developer Advocacy Computer Software Used the software for: 6-12 months ### "Delighted is the easiest tool for getting feedback from your customers" December 7, 2017 5.0 Pros I love using Delighted. It's the easiest way to get feedback from your customers. I love the Slack integration that allows us to quickly follow up with customers. Cons We've faced challenges integrating with our marketing systems, but they do have a simple salesforce integration that might work for less complex data systems. Review Source Nivas R. Product Marketing - Freshsales SaaS CRM Computer Software Used the software for: 1-2 years ### "Great tool to collect NPS scores from customers" December 24, 2018 5.0 Pros Delighted is extremely easy to setup, use and collect NPS scores. Love the UI. Cons Limited integration options. Sending data to necessary tools would be a little difficult. Review Source DA Diana A. Customer Support Team Lead Computer Software Used the software for: Less than 6 months ### "Keep up a good work" May 27, 2020 4.0 Pros It is really easy to use, but also customizable and has integrations with popular ticketing systems. Cons By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me. Switched from [SmileBack](https://www.capterra.com/p/178951/SmileBack/) It provides a free plan, which is a really good option for our business. It's really easy to set up and offers all of the needed options. Review Source KD Kibuuka D. Senior engineer Building Materials Used the software for: Less than 6 months ### "Professional survey collection tool" January 15, 2023 5.0 We use delighted to collect customer feedback which we use to improve our services Pros Survey automation is so awesome and a cool feature, you can customize questions to understand how customer feel about customer services. Responses help us in product training and improving services Cons The software is so easy to use, except that it is so expensive to use for smaller businesses and this in return may affect the ROI Review Source GA Gwendolin A. social work Staffing and Recruiting Used the software for: Less than 6 months ### "Easy to setup" December 27, 2022 5.0 It is a professional tool for service improvement to clients Pros It is easy with open integration with Zendesk which we use the understand customer satisfactory each time we resolve the ticket of the clients, the tool send a survey helping us serve better clients Cons Support is only available on premium version which the premium version is so expensive for smaller businesses to use Review Source FA Fazla A. Desinger Arts and Crafts Used the software for: I used a free trial ### "Best in Business!" October 17, 2023 5.0 Pros I loved the look and desing of the Delighted's whole interface. It allowed me to customize the survey exactly the way I needed. I just switched from google to Delighted. Cons There is actually not much I can complain about, just wish the server speed would be a bit high. Review Source Kyle R. Sr. Customer Success Operations Manager Hospitality Used the software for: 1-2 years ### "Great company to work with, customer service is top notch. " February 8, 2018 4.0 Pros Data it provides within Delighted's dashboard. Account Manager assigned to us has been speedy and very helpful. Cons Integration capabilities, we have been trying to automate our NPS send process with SalesForce and have run into some issues. Review Source AL Amanda L. Business Operations Senior Associate Used the software for: 6-12 months ### "Delighted is a delightful platform!" May 4, 2018 5.0 Pros It's super easy to use. The reporting is intuitive and it gets me what I need, and they're always coming out with new features. Cons It doesn't allow for easy customizing when it comes to texting customers. Instead, you have to make do with a standard text for all customers. Review Source MB Majid B. Operations Analyst Marketing and Advertising Used the software for: 6-12 months ### "Easy and Intuitive" February 27, 2020 5.0 Overall very impressed. Customer service is friendly and insightful. Easy to use platform. Great value. Pros EXTREMELY easy to use. There is essentially nothing that is required to learn or any heavy lifting required to begin implementing NPS. Cons I'd like to see a bit more intuitive use via integration. Allowing certain triggers via marketing automation tools to send out the NPS would be very cool. Review Source Similar Products Featured