# Page 3 | Delighted Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Delighted the right Customer Satisfaction solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157973/Delighted/reviews

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Delighted

4.8 (57)

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Last updated March 15th, 2026

# Page 3 - Reviews of Delighted

## Showing most helpful reviews

Showing 51-57 of 57 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Associate Marketing Manager  
Wholesale  
Used the software for: Less than 6 months

### "I use Delighted to send NPS survey email and to report on those emails"

June 4, 2018

5.0

Pros

The thing I like most about this software is that it is SO easy to use and navigate. Everything is laid out in a very easy-to-use way.

Cons

I have not encountered anything so far that I do not particularly like about this software. So far it has been great and easy to use!

Review Source

VR

Verified Reviewer  
Arts Grant Writer  
Consumer Goods  
Used the software for: Less than 6 months

### "Great tool for customer surveys"

October 25, 2018

5.0

Pros

Live feed of customer responses, very easy to use and toggle between filters. Love the trends feature.

Cons

Some filters disappear or are limited when using the integration with Shopify. Wish there was an easier way to filter with the integration.

Review Source

BH

Barbara H.  
Head of Product Marketing  
Computer Software  
Used the software for: 6-12 months

### "Super Simple NPS Tool"

September 4, 2020

4.0

Pros

Delighted's ease of use enabled to get an understanding of our customers' experiences in no time. Their onboarding support was excellent as well.

Cons

No cons really....options to customize and export the graphs would be helpful.

Review Source

VR

Verified Reviewer  
Sales Support/Marketing  
Plastics  
Used the software for: Less than 6 months

### "The free service does far more than other NPS tools"

November 22, 2018

5.0

Pros

Delighted's free plan enables you to send survey's to a limited number of people each month. This is more than what other NPS software offers (generally they will only offer a small trial period then lock you out until you pay)

Cons

It's hard to work out how to survey existing customers already in the database. I had to reimport them.

Review Source

MS

Mohsin S.  
Software Consultant  
Information Services  
Used the software for: Less than 6 months

### "Easily collect and review NPS score over time"

March 26, 2022

5.0

Delighted has helped us understand what our users are feeling by asking them a simple question over time and monitor our NPS score.

Pros

For SaaS product, implementing NPS form to collect feedback from users was extremely easy and straight forward with less than an hour of integration time.

Cons

Some template questions to help newbies setup their survey would be nice.

Review Source

MP

Mallory P.  
CSM  
Computer Software  
Used the software for: 6-12 months

### "Easy way to get NPS scores"

July 30, 2019

5.0

Pros

I like that we can easily get feedback from customers and import/export lists of emails to send surveys to.

Cons

I do not like that the link we generate to send from our own email does not track who wrote the review.

Review Source

VR

Verified Reviewer  
UX Researcher  
Information Technology and Services  
Used the software for: Less than 6 months

### "Intuitive and robust NPS tool"

July 16, 2019

5.0

Pros

I love how simple and intuitive Delighted is. I easily figured out how to create and launch my first NPS campaign in less than 5 minutes. It's a powerful tool that quickly launches your campaign and collects and organizes your responses. It allows you to tag responses and sort on these tags, enabling easy slicing and dicing of your data.

Cons

The software has a monthly fee, however we only run NPS surveys once a quarter.

Review Source

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