Who Uses This Software?

SalesLoft was built for the entire sales organization. Sales Development Reps, Account Executives, and Sales Managers all have access to features that optimize each aspect of the sales organization.


Average Ratings

105 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SalesLoft
  • salesloft.com/
  • Founded 2011
  • United States

About SalesLoft

SalesLoft is the leading sales engagement platform, helping sales organizations to deliver a better sales experience for their customers. More than 2,000 customers use the companys category-leading sales engagement platform to engage in more relevant, authentic, and sincere ways, including Square, MuleSoft, Alteryx, and Dell.


SalesLoft Features

  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management

SalesLoft Reviews Recently Reviewed!


I use Salesloft for tracking calls and primarily emails as well as email tracking

Feb 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to quickly load a lead from salesforce or multiple leads is very easy. The email tracking is also very helpful when deciding when to reach out to prospects. Navigating through Salesloft for the most part is very easy. The notifications on whether an email has been received or not is great. I primarily use Salesloft for email cadences and email blasts. Both allow me to send templated emails to prospect at a much faster rate than gmail. The dashboard also gives you good feedback on which emails are being opened/responded to. Being able to create your own custom templates is very easy as well which allows you to change up your messaging whenever you'd like.

Cons: Salesloft at times can make it difficult to log calls. Sometimes I'll prefer to just log calls in salesforce when Salesloft isn't recording my calls properly. The email tracking while useful will sometimes give you false alerts if the prospect is opening their email with outlook or if you open the email yourself which can lead to confusion. The tool also has issues with uploading leads from salesforce from time to time which can be frustrating.

Overall: Tracking and creating emails that are sent to prospects are the biggest values to my job. The new ability to tell if a prospect is looking at our site and what pages they are visiting is also useful. Salesloft does a good job of constantly adding new features like a linkedin extension at the bottom of the screen to verify prospects. The dashboard also helps tell which emails work and which don't and making changes to templated emails is very easy.

SalesLoft, the personal assistant I can actually afford.

Feb 01, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to navigate

- Great customer service

- Saves me an immense amount of time

- Provides valuable data

- Automates for me

- Holds me accountable to following up with leads

Cons: It doesn't integrate with HubSpot, only SalesForce. Completely understandable but detracts a bit from the capabilities.

Overall: I've loved SalesLoft from the moment we started using it. Initially, I was taking over some duties for a member of our team on maternity leave. Her outreach is wide and system complex and I don't say this lightly when I say that SalesLoft is one of the only reasons I was able to step in for her. Her position is unique and SalesLoft allowed me to keep up our daily correspondence with leads in a way I could not have on my own. After this experience, I insisted on setting up an account for myself. We built out a new position for Inbound sales and have seen some incredible results--enough to hire on another inside sales specialist and begin scaling. This was possible partially to SalesLoft's integration into my job--allowing me to stay on top of leads and giving me rich insights. Our new Inside Sales Specialist was blown away when I trained him on SalesLoft--he mentions to me daily how thankful he is to have it. As we continue to scale our inside team, I only see our partnership and dependency on SalesLoft's capabilities growing.

Recommendations to other buyers: - Play, test and utilize it - Take advantage of the SalesLoft resource library - Go to their conference, Rainmaker! We're taking our entire team this year - Schedule an in-person meeting when you're in ATL-- the entire team is amazing, helpful and it adds a rich layer of understanding of the software.

SDRs Best Friend

Oct 29, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was using Salesforce to help me manage my email and call tasks beforehand. This took up a lot of my time, and creating new tasks was a lengthy process. It blew my mind that I could create templated emails and calls that could help me keep track and manage my prospects. I also like the fact that everything gets automatically logged into Salesforce.

Cons: SalesLoft can be a bit clunky. The dialer sometimes does not recognize when you put in an extension. I've solved this by having the calls pass through my cell phone. It's helpful that even then, the calls can still be recorded.

Overall: SalesLoft has helped me stay organized and helps me manage my time. If your job is to set meetings, then you need a tool like this to help you accomplish this.

Sales Essential!

Dec 12, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Salesloft makes working from one platform incredibly easy. I use this platform daily and could not perform my daily outreach without it. I am able to create cadences and easily organize and prioritize based on engagement. The email tracking capabilities where it shows opens, clicks, and replies. Being able to call out of the platform is awesome as well! Each field maps back to our Salesforce CRM which is extremely useful for tracking outreach.

Cons: The dialer can be temper-mental, however the customer service is always quick to find a fix and help you workout any kinks you are having!

So many features but hard to use

Jun 20, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We purchased this product just over a year ago and there really is so much you can do. The reporting capabilities are virtually endless. I love the plugs into Slack and Salesforce. We use those daily. It really motivates my team to see who is setting meetings through SalesLoft and when they are being scheduled.

Cons: This has been a very heavy lift. Things that would would think are intuitive are not. Changing the time for a cadence step is not as simple as changing the time. We have had to undergo multiple trainings for my team to bring everyone up to speed and training new hires has been difficult. That being said, there is a lot this product can do and will likely become very powerful once everyone gets the hang of it.

Overall: Motivation and automation for my team.

Capterra loader

Best Sales Prospecting Tool

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Undoubtedly, the best sales prospecting tool out there in the market. Open rate, click thru rate and response rates are far higher than any other sales prospecting tool. With semi-automated email outreach options, it's quite easy to use and scale as well. Team templates make it easier for everyone to reuse successful email templates.

Cons: There is a lot of scope for improvement in terms of reporting and dashboards. It's difficult to track who all opened/clicked a particular email template. Though there is SF integration, it's difficult to make it work accurately.

Overall: Absolutely must to use if you are in sales and marketing. No other tool has better performance when it comes to email deliverability and engagement effectiveness. Since we switched to SalesLoft, we are seeing 3x higher demo requests.

Vendor Response

by SalesLoft on November 30, 2018

Hi Bharath, thank you so much for the review! I'd love to chat more about the success you've seen using SalesLoft. If interested, please email me at Katie.Keller@salesloft.com. Cheers!

Great Tool for Sales Teams

Jun 11, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We mainly used SalesLoft for a variety of email cadences, and it worked great. We were able to continue engaging prospects and also streamline follow up with customers. The autodial feature worked well, but we didn't use it much. I could see this working well for a high-volume inside sales team.

Cons: The email tracking is a great idea, but we found the email opens/clicks to not always be 100% accurate. It was probably closer to 50/50 which created confusion with prospects and customers. I think this is a key feature that could be improved to add more value.

Overall: It allowed our sales, marketing, and customer success teams to streamline communication with prospects and customers. Ultimately, this meant better engagement with our customers and increased retention.

Capterra loader

A great way to optimize your sales outreach

Jun 05, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Extremely hands off, effective outreach that allows you to maximize output and log information on salesforce with a click of a button. I do like the workflow they have established. I can crank through 100's of calls a day if needed, increase volume of conversations.

Cons: Saleloft freezes often, and their internal dialer messes up ALL the time especially when you use a dial by name directory. It gets frustrating that their service also goes down or at least slows down 2 every two weeks.

Our Sales Team uses SalesLoft to convert leads.

Jul 18, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Absolutely love the integration with Salesforce. If your company uses Salesforce, this tool will take your team to the next level. Tracking the process from lead to closed business is so simple and easy to coach to. Also loved the consultative approach their team took with us. They have suggested many tools outside of their own software to help us fill gaps in our Sales Process.

Cons: Don't expect this to be a plug-and-play solution. Not because it's complicated, but because it will take some training and you will have to get your sales team bought in to following a new process. If you are willing to invest the time and training energy, it will be great though.

Overall: More closed deals in less time. Easier to track the sales team's activity on a daily basis and coach individual performance.

SalesLoft Review

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software integrates extremely well with Google products as well as with SalesForce. It is a great tool for tracking progression and cadences. It also provides internal communication between users of the same company.

Cons: I had no issues with this software and would recommend it to anyone working with or related to sales for a company.

Augmented sales engagement platform

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: There are a lot of features that help our sales team with their prospecting activities. CrystalKnows is pretty scary how accurate it is. Cadence also allows our team to seamlessly create repeatable processes. Support has also been exceptional.

Cons: We've had some issues with customization. In particular, some of our users wanted to personalize the font and look of their outbound emails. We had to work with their support team but we're still limited to a default font for the entire team.

I have been a SalesLoft user for 2+ years and still use it ALL THE TIME

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use, effective and allows me to personalize my outreach at scale - which is incredibly valuable

Cons: To be quite frank, the support team and CS teams at SalesLoft leave a lot to be desired and this is congruent to multiple conversations I have had with other SalesLoft customers

Overall: Helps me personalize at scale

Good, not great

Mar 18, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: -Quick call feature

-Mass email groups of people

-Website tracking

-Cadence building

Cons: -Copy and paste feature is spotty.

-Customer Service is below average.

-Reporting features are lacking.

Overall: I am a sales manager and my reps use SalesLoft to send emails and calls very quickly. However, the reporting function is very simple. We have also asked our customer support rep to help us update some of the categories and they are slow to respond. We finally got a PDF with instructions on how to do it ourselves, but it did not work.

Organizing your cadences and outreach

Aug 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: SalesLoft integrates really well with Salesforce to log all activities and helps keep your outreach organized.

Cons: The software is sometimes buggy and freezes once in a while in the middle of the action. Usually just refreshing fixes this issue.

Overall: Salesloft helps streamline your outreach process and allows you to keep a repeatable cadence to manage calls and emails to prospects. Once you have contact with prospects it can get a bit messy when you have custom follow ups.

Good Product - Some issues

Sep 12, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: As an SDR, I use SalesLoft everyday. It makes my job 10x easier by organizing and planning my outreach. Your "cadences" can include emails, calls, or social media steps and the prospects' social accounts are all linked inside the platform

Cons: Making calls within the platform is sometimes a pain. Since they use Twilio as the technology to make calls, dial-by-name directories and extensions mess up frequently.

Salesloft Makes Salespeople's lives Easier

Sep 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can automate my cadence. Customizing number of calls, and then send out corresponding emails depending on where my prospects are in the sales cycle.

Cons: Over fast few days they've had some server issues so that has slowed us down a lot.

So far my experience has exceeded my expectations

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If I had to choose one thing that I like the most about SalesLoft it would have to be the user friendliness. I was nervous at first about integrating a new software into my daily routine, however, SalesLoft literally outlines everything you need to do to get up and running when you first start. What is also nice is they offer several Q/A sessions once you go live with the software. This has allowed us to ask questions after using the software for several weeks.

Cons: What I like least is that sometimes there seems to be a few glitches that require a restart of the program, or re-download of the SalesLoft ext. This seems to be the "norm".

Overall: It has streamlined my daily process. What I once could do in 8 hours, I can now do in about 5 or 6. In addition it gives you the metrics to know how effective your outreach process is. Where you are a person who makes 100 cold calls a day, or an account executive who needs a process to follow up with prospects, SalesLoft helps.

Salesloft for the Salesforce user

Apr 16, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Salesloft is insanely robust. There are so many incredible features and their functionality is very advanced.

Cons: The software is too robust. It is almost too confusing to figure out. Every time I think I understand something, there is another layer too it.

Overall: I think the idea of Salesloft is good but for a company coming from Salesforce it is a bit confusing. For . New company that does not have anything for CRM it is perfect.

Capterra loader

Great product but has issues

Oct 09, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Salesloft is the main reason I'm still in a sales position. Before the system, I was leaving over 70 of the same voicemails a day and had to manually track my cadence progress which was messy and unorganized. Salesloft has completely transformed my work style for the better and has lead to multiple successes in my career. I am much more efficient, organized, and happy than I was prior to Salesloft.

Cons: I'd say Salesloft runs great 75% of the time. The other 25% of the time my co-workers and I frequently run into issues where the system doesn't function properly. The most common issue I run into is when the entire program becomes unresponsive leading me to uninstalling and reinstalling the extension and even then it sometimes doesn't fix it. Another frequent issue I run into is when Salesloft doesn't record or log my calls for the day. I've had calls that were never logged and also calls where it took over a day to show up.

Overall: Overall Salesloft has made me more efficient and organized at work. Even though we frequently run into issues, I couldn't imagine my job without it.

Reps love it

May 16, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It allows our reps to stay on track and not get behind with their outreach. Also able to record calls and help coach along the way.

Cons: It only relates to our business but the company attached to the name is never accurate. We spoke with SalesLoft and it's because we have multiple contacts under the same email domain. A very small Con and not really an issue. Great product!

Salesloft has helped our organization stay focused on getting in front of our top prospects.

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of my favorite parts about Salesloft is the team behind the software. The product was built to help sales professionals and the organization reflects that vision.

Cons: The only thing that I do not necessarily like is when I have to remove a prospect from the cadence but am not prompted to explain why.

Overall: It keeps me focused, on track, and at the top of my game to help grow our company.

Look elsewhere

Oct 22, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Having email templates and being able to create cadences can be useful.

Cons: More bugs than a low budget apartment in a bad neighborhood

Dialer is bad and slow

calls frequently do not log- Salesforce integration is bad

Got labeled a spammer

Doesn't work well with Outlook/O365

Delay on emails

Certain graphics and text go through poorly/unprofessionally

Attachments frequently don't work/won't go through

Support is very bad

No functionality to pre-list call outcomes to speed up slow dialer

No importance or other buttons on email

The "opened by" functionality isn't smart enough to know if you opened the email or your prospect did

Limited LinkedIn integration

Imports frequently fail and take longer than they should, particularly if from a report rather than lead view

Overall: My company likes SalesLoft for some reason but I've found it to be expensive and buggy. It's generally not fit for purpose and support is generally quite bad.

Email Cadences are good, but good luck getting anything else to work

Nov 28, 2018
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I actually really liked the cadences and being able to loft emails directly from Salesforce. It feels seemless which is the whole point. You can also pull in useful information like if an email has bounced and you can remind yourself to followup or reply to an email without tasks which are super unorganized in Salesforce.

Cons: The phone calls just do not work consistently if at all. We've lost whole days and had to go back to dialing by hand. I had thought it might have been just my first company's situation, but now that I'm at another company, it seems like it is a Salesloft problem itself. It's a great idea but it isn't reliable and customer service is not helpful in the slightest.

Overall: Cadences are useful, but if you do not customize them the return rates are really, really low. Still it's something and it's helpful. If it did everything it was supposed to do, it would be amazing. You can take notes directly from the call and be able to mark if someone is on vacation to pause the cadence. You can also record calls. However, it just doesn't work consistently enough for me to recommend it as a solution.

The number one sales solution

May 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked the ability to couch my employees on calls live. It took a little getting used to for them but the ability to hear mistakes in real time allowed me to shorten the time on correcting these mistakes.

Cons: It was a little tricky to integrate with SalesForce but after we solved that bug it has been a dream.

Overall: Salesloft has allowed my team to stay organized on outbound leads and has also assured that we don't allow any leads to die from not following up. I would recommend this software to any company with the goal of driving sales.

Capterra loader

Used in many capacities, mostly for campaigns with customers in outside sales.

May 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is easy to use, and once you get a hang of it you can really speed up communication with customers. My favorite part is you can see the analytics and see who is opening/seen emails, etc.

Cons: I wish there was an easier way to set up templates, as well as create recurring templates. Other than that very great!

So much more efficient for sales

Apr 07, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the intuitive dashboard and having the dialer integrated with the notes. The automated cadence is incredibly efficient. Much quicker and easier to work through leads this way. Love being able to work every aspect of a lead within the same page whether it is emailing, calling, setting reminders, or taking notes.

Cons: One massive facet that it is still lacking is TEXTING functionality. Texting is a part of my day to day reminder system. We are still using old Truly software for texting. Would be amazing if when they bring texting, to add scheduled texting functionality as they do with emails. Also, it would be great that when you are editing a lead within Salesloft that it doesn't open a whole new window for it. You should be able to edit while being able to access your logged call notes.

Helped us ramp up output

Jan 09, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: - It helps you customize messages but send out a lot more. With templates and cadences and dynamic text such as [name] it makes sending out personalized emails very fast

Cons: - There were some glitches but the customer service team was very quick to respond and start working on them. It did increase output but of course has to be monitored and enforced otherwise the sales team starts getting a backlog of these "to dos" and emails to be sent and calls to be made.

A beautifully designed software that makes the sdr's job very enjoyable

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The UI is beautiful.

The User experience is very smooth.

The software is very clean, carefully designed with the sdr in mind, and bug free for the most part.

Placing calls is a very smooth and ridiculously easy experience.

Cons: Two things.

The software doesn't allow an SDR to update the Call Disposition and Sentiment after a call is logged.

Which makes it inconvenient. There is no way to change or update these two fields even if they are logged by mistake.

There is no easy way to add opportunity price point etc.

Overall: Although somewhat pricey, the set of features and the user experience it provides is fantastic. It makes the SDRs job very easy.

It integrates really well with sales coaching tools like ExecVision, which makes the combination of SalesLoft and Execvision a brilliant combo.

Overall the software is very user friendly and delivers on its promises

Use Salesloft daily, keeping me organized

Dec 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I essentially work out of Salesloft everyday, it's integral to my workflow. The best parts are the cadences and so much visibility into prospects view/ open rates, as well as integrations with Salesforce + LinkedIn.

Cons: Like I said, Salesloft is the #1 tool throughout the day, so when the dialer is down or the pages aren't loading up, I'm essentially finished with work until it's back up. I wish support was more helpful.

Capterra loader

The only sales tool I use every day

Aug 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it puts all the sales info in one pane. All the phone, email, and linkedin SalesNav stuff can be handled in one window.

Cons: The new UI for cadences in the right panel. I preferred the old way of listing calls, emails, etc in the right cadence column.

Overall: It's amazing! I can listen to teammates and hear their calls live, find when my best time to call is, and monitor my email effectiveness. I also love that cadences take the work out of everything followup related

Excellent Sales Enablement Software - My favorite of its kind.

Aug 08, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It simply combines the most functionality with the best user experience available. I was part of the team that shopped for this kind of software solution for our company and was the primary implementer. During our trial, customer support was extremely responsive and helpful. SalesLoft's cadence functionality and robust API integration made it possible for us to accomplish virtually anything we could think of in regard to streamlining the workflows of our sales team.

Cons: If I had to gripe about the minor things, I'd wish for more customization options when it comes to page layouts. I imagine that that's something that users can look for down the road, though.

Overall: It gave us the power to customize and optimize our sales team's work flows at a very finely-tuned level of customization and detail.

Really innovative way to stay on top of your prospects and hit sales targets

Jul 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how clean it LOOKS. That makes it a lot easier to use. I also love the sync to my Gmail, making it a clean transition from salesforce inbox- which I hated!

Cons: I am still trying to understand how to use Cadences correctly. I think the more I get into the swing of all of the features and functionality this will come easier going forward.

Overall: Being able to follow up and stay on top of sales prospects without disrupting my sales flow.

Better than KiteDesk

Sep 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I really like the ease of use of the software. I use it to send emails and make telephone calls on a daily basis.

Cons: The support! The person that onboarded us will not answer any questions, and is just directing us to someone else. The question was eventually answered.

Saleloft...

Nov 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is nice having a place where all of the emails live and can import them.

Cons: Salesloft breaks down way more than it should. There always issues with it and it lowers productivity.

Overall: This is my first tool I've used for automated emails for BD...Have looked at other options.

Great for managing how often you're touching base with prospects

Apr 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy it is to import prospects and how easy it is to sort those prospects to determine when they're contacted by you.

Cons: Sometimes it can show you prospect engagement inaccurately.

Overall: I can put prospects in Salesloft, set a time for these prospects to be emailed by me, and walk away. It handles all of the work for sending clients emails and lets you know when it's time to call them.

Recommendations to other buyers: Make sure you know how to set up effective steps in the cadence to heighten prospect engagement.

Great software for personalized automation

May 22, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that you can use this technology for many different use cases - prospect communication, internal communication, client oboarding, etc. It is easy to use and integrates very well with LinkedIn and SalesForce among other technologies.

Cons: I think there are some issues with calling via the platform. The system will occasionally drop calls, which can be extremely frustrating after working hard to get someone on the phone. Additionally, there should be features to allow you to segment what certain team members can or can't access. There is really only one level for that when there should be at least 2 or 3.

Overall: Although we are new to SalesLoft, so far the experience has been great. They are extremely responsive and helpful and make it easy to get started with the platform.

Does well, could do more!

Sep 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: email sequences are decent, calls work reliably. The workflow is good

Cons: Sequences workflow is not easy or intuitive to setup. Calling has one workflow. If its 2pm PST and i just want to call East coast, I have to click into EACH SEQUENCE to see if I have any. If you have targeted cadences you have many cadences and this is not ideal. I need more flexibility in HOW I target my cadences.

Great new tool, a ton of progress over the last few months.

Jul 18, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simplified communication with clients and ensuring that things are sent out on time. A lot of new features are released on a rolling basis and have made some great strides in the past few months.

Cons: Still some features missing. The workflow is still a little messy some simple improvements could be made and the system would be a 10/10

Overall: Quick and easy to use. Simplified workflow and constant feature releases

Sales Enablement

Mar 15, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The ability to set up a drip campaign as an individual. No need to have to wait for marketing to craft the email and set up the cadence.

Cons: When we used it, we had several issues that affected our workflows and the sales team lost interest in it.

Overall: I thin it is a good tool if utilized properly. Management needs to establish some generic cadence's that can be accessed by the team efficiently.

Powerful tool for communication

Dec 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: -Dialer is easy

-Using cadence easy

-Integration with salesforce

Cons: -Sometimes integration is slow to Salesforce when logging activity

-Could be easier to sort contracts and build cadences

Overall: Salesloft works!

A good sales engagement platform for most orgs

Aug 07, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The simplistic, streamlined workflow it provides sales reps is probably its strongest feature.

Cons: For our organization, it's automation rules didn't provide enough fine-tuned functionality, so we had to rely on the automation functionality of other, connected programs to compensate. It's reporting features also don't provide the level of granularity we needed.

I was a cold caller and used this to effectively make dials

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how it enables you to make cold calls very fast. Minimal effort has to be made to make calls quickly and the cadences helped me get a lot of touch points.

Cons: About one a week it would crash and not work for a few minutes. Also I was there was more customization options around dispositions/sentiments.

Overall: Effective cold calling, lots of touch points.

Easy to use

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One you build in the templates it is really easy to use. Importing contacts/leads, and updating information is quick and efficient.

Cons: There really isnt anything I don't like.

Great intuitive system.

Jun 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that through this software I can have automated emails sent out to my new leads that come in over night as request info. This leads to me having solid appointments booked on my calendar before I even get into the office.

Cons: The only issue I have had is with some leads not going into the correct cadence automatically, this can be fixed very easily but sometimes it can take a small amount of extra time. We are a relatively new client however so most of these issues are a product of getting everything tweaked to our preferences.

Overall: This system has automated a lot of tasks that I would typically spend good portions of my time on which has really allowed me to convert more leads into sales opportunities.

Great for emails but keep your phone!

Sep 25, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's a great place to keep track of all prospects and have a quick access to the company's website and the prospect's LinkedIn and Twitter.

Cons: The dialer/phone is the worst thing about the platform. I would say it works about 60% of the time and if you don't have a direct line there's no point in calling since you won't be able to go through the names directory or dial EXTs. Also, seems to be a consistent call quality issue and nothing is worse than getting a prospect on the phone and they can't hear you.

Overall: Overall it's a great product for a streamlined outbound process for your sales team. Being able to create a set list of call and email steps and see metrics like the reply, open, and click rates is very valuable. If they would accept and fix the dialer issues the product would be one of the best sales tools out there.

Sales loft is great I could not do my sales job without it.

Jun 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: SalesLoft makes my position as a sales representative much easier. I am able to put all of my prospects from salesforce into a specific cadence with specific email, phone and social media steps.

Cons: I wish that it was integrated a little better with salesforce to make transferring contacts over much easier.

Good not great

Feb 28, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It allows to automate email outreach, as well as schedule calls and other tasks. easy to add people to cadence from Salesforce

Cons: There are not mass updating tools, or ways to weed out unqualified leads. There is no way to prioritize tasks.

Overall: Overall I had a good experience with Salesloft, but it was not great.

Best sales tool I have used since SalesForce

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything. Voicemail drop, email tracking, template ease of use, marketting campaigns. Everything. It turns a good sales person into a smart good sales person

Cons: Only complaint, is it tracks your own clicks on the email. But it says the city, so its not horrible..

Overall: Better connect ratio, better meetings setup

Great tool to manage outbound cadences

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: There are some great features. Know when someone opened and email and when they clicked. You'll also know where the were geographically. Calling from a local area code is also great.

Cons: There has been occasional down time, which really hurts productivity on outbound.

Overall: managing the outbound cadence of the sales organization.

Solid tool for sales.

Oct 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really enjoy how easy salesloft is to use. Great UI, day one anyone can figure out how to navigate SL. Love the ability to track email views.

Cons: search function is slow and sometimes inaccurate. Way too often audio cuts out, calls drop, can't dial or long delayed ring.