# Page 4 | SalesLoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is SalesLoft the right Sales Engagement Platform solution for you? Explore 231 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157977/SalesLoft/reviews --- SalesLoft 4.3 (231) [View alternatives](https://www.capterra.com/p/157977/SalesLoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 4 - Reviews of SalesLoft ## Showing most helpful reviews Showing 76-100 of 231 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Digital Marketing Associate Computer Software Used the software for: 1-2 years ### "Easy to launch automated multi-channel campaigns!" September 9, 2021 4.0 With SalesLoft, it's easy to launch automated & multi-channel engagement campaigns for prospective customers. Pros Ability to integrate multiple communication channels make this a sophisticated tool. Cons There are a lot of features, badly it makes this tool a bit complex one to use. Review Source VR Verified Reviewer Account Executive Used the software for: 2+ years ### "I have been a SalesLoft user for 2+ years and still use it ALL THE TIME" July 19, 2018 5.0 Helps me personalize at scale Pros The software is easy to use, effective and allows me to personalize my outreach at scale - which is incredibly valuable Cons To be quite frank, the support team and CS teams at SalesLoft leave a lot to be desired and this is congruent to multiple conversations I have had with other SalesLoft customers Review Source BM Benedikt M. Head of Sales Information Technology and Services Used the software for: 6-12 months ### "Great Product, terrible onboarding and service" January 4, 2023 4.0 Gets the job done but come prepared to study the tool and learn on your own because their Customer Success Team will not be much of a help Pros The product has a lot more depths than similiar products and offers many great features. Cons Hubspot Integration is not greatOnboarding and ongoing Service are really bad Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/) Reason for choosing SalesLoft More features for the same price Review Source JM Josh M. Director, Business Development Marketing and Advertising Used the software for: 2+ years ### "Good platform for sales teams" September 28, 2021 5.0 nothing to complain about. One of the best sales engagement tools out there. Pros Ease of use, easy to get team ramped up quickly on it. Cons Can be a bit clunky at times and need more integrations with software that matches well with it. Reason for choosing SalesLoft interface was cleaner, not as congested. Review Source VR Verified Reviewer Team Lead, Business Development Representatives Hospital & Health Care Used the software for: 1-2 years ### "Good, not great" March 18, 2019 4.0 I am a sales manager and my reps use SalesLoft to send emails and calls very quickly. However, the reporting function is very simple. We have also asked our customer support rep to help us update some of the categories and they are slow to respond. We finally got a PDF with instructions on how to do it ourselves, but it did not work. Pros \-Quick call feature -Mass email groups of people -Website tracking -Cadence building Cons \-Copy and paste feature is spotty. -Customer Service is below average. -Reporting features are lacking. Review Source HT Heidi T. Senior SDR Financial Services Used the software for: 1-2 years ### "Great Platform" December 7, 2023 5.0 Pros Easy way to create campaigns and send emails Cons can't send 1000 at a time anymore, have to send 500 each Review Source VR Verified Reviewer Senior Sales Development Representative Computer Networking Used the software for: 1-2 years ### "Good Product - Some issues" September 12, 2018 4.0 Pros As an SDR, I use SalesLoft everyday. It makes my job 10x easier by organizing and planning my outreach. Your "cadences" can include emails, calls, or social media steps and the prospects' social accounts are all linked inside the platform Cons Making calls within the platform is sometimes a pain. Since they use Twilio as the technology to make calls, dial-by-name directories and extensions mess up frequently. Review Source ZB Zuleika B. Account Executive Computer Software Used the software for: Less than 6 months ### "Account Executive uses SalesLoft" August 28, 2023 4.0 Happy with sales loftI would happily use it again in another organisationWould recommendIf i stopped using it, I would most miss the live email tracking. This is a great feature Pros Easy to useLive email tracking - essential to my role!Integrations with Outlook & Salesforce & ZoomAutomatically creates certain leads hot leads - notifies you of this Cons The UI is a bit clunkyCan be a bit difficult to make the outlook integration work sometimes Review Source Ryan M. Enterprise Account Manager Financial Services Used the software for: 2+ years ### "Salesloft " October 19, 2022 5.0 Great benefit to my overall client interaction Pros I love the away that it tracks communication between myself and my clients. I also love being able to save templates. Cons It is hard for me to navigate and sometimes has glitches Review Source VR Verified Reviewer Outbound Account Executive Computer Software Used the software for: 2+ years ### "Salesloft Makes Salespeople's lives Easier" September 2, 2018 5.0 Pros I like that I can automate my cadence. Customizing number of calls, and then send out corresponding emails depending on where my prospects are in the sales cycle. Cons Over fast few days they've had some server issues so that has slowed us down a lot. Review Source VR Verified Reviewer Business Development Manager Computer Software Used the software for: 6-12 months ### "Non-Existent Customer Support" September 30, 2019 1.0 Planning on switching providers asap. Salesloft clearly doesn't care about keeping customers, so I doubt they'll notice when we cancel. Pros Sometimes some of the features sort of work.... Cons After you buy Salesloft, you're on your own. The only way I could get someone on the phone was to call their sales line. Their customer support is non-existent. Even after I was able to get ahold of some via email, they refused to schedule a simple call and instead have spent weeks going back and forth over email barely trying to solve a problem that could be taken care of in a 15-min conversation. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: Less than 6 months ### "So far my experience has exceeded my expectations" January 23, 2018 5.0 It has streamlined my daily process. What I once could do in 8 hours, I can now do in about 5 or 6. In addition it gives you the metrics to know how effective your outreach process is. Where you are a person who makes 100 cold calls a day, or an account executive who needs a process to follow up with prospects, SalesLoft helps. Pros If I had to choose one thing that I like the most about SalesLoft it would have to be the user friendliness. I was nervous at first about integrating a new software into my daily routine, however, SalesLoft literally outlines everything you need to do to get up and running when you first start. What is also nice is they offer several Q/A sessions once you go live with the software. This has allowed us to ask questions after using the software for several weeks. Cons What I like least is that sometimes there seems to be a few glitches that require a restart of the program, or re-download of the SalesLoft ext. This seems to be the "norm". Review Source JD Justin D. Consulting Human Resources Used the software for: 1-2 years ### "Love it!" November 6, 2023 5.0 Pros I've been extremely happy with the ease of use of SalesLoft! It's a great tool! Cons It's perfect tool for what I have to use it for, it's been fantastic. Review Source BK Brittni K. VP Marketing and Advertising Used the software for: 6-12 months ### "SalesLoft, the personal assistant I can actually afford." February 1, 2017 5.0 I've loved SalesLoft from the moment we started using it. Initially, I was taking over some duties for a member of our team on maternity leave. Her outreach is wide and system complex and I don't say this lightly when I say that SalesLoft is one of the only reasons I was able to step in for her. Her position is unique and SalesLoft allowed me to keep up our daily correspondence with leads in a way I could not have on my own. After this experience, I insisted on setting up an account for myself. We built out a new position for Inbound sales and have seen some incredible results--enough to hire on another inside sales specialist and begin scaling. This was possible partially to SalesLoft's integration into my job--allowing me to stay on top of leads and giving me rich insights. Our new Inside Sales Specialist was blown away when I trained him on SalesLoft--he mentions to me daily how thankful he is to have it. As we continue to scale our inside team, I only see our partnership and dependency on SalesLoft's capabilities growing. Pros \- Easy to navigate - Great customer service - Saves me an immense amount of time - Provides valuable data - Automates for me - Holds me accountable to following up with leads Cons It doesn't integrate with HubSpot, only SalesForce. Completely understandable but detracts a bit from the capabilities. Review Source JN Jean N. Business Development Computer Software Used the software for: 2+ years ### "Salesloft great for tracking engagement" February 24, 2020 5.0 Great tool have tried a few others and this is by far my favourite Pros The ability to create cadences and track opens and views in real time via the live feed feature it has Cons The limited ability to create rules on cadence engagement (there are only 4/5 selections) would like more ability to customize according to my companies needs Switched from [Mixmax](https://www.capterra.com/p/159470/Mixmax/) We were on a trial and it just didn't have the functionality we were looking for Review Source JB Jacopo B. CSM Sports Used the software for: 1-2 years ### "Salesloft review - JB" April 26, 2022 4.0 Pros The possibility to create cadences is really useful to me (and in general for any sales company) Cons In order to create cadences you must import all contact from another platform (Salesforce in my case) and this is a long process Switched from [Outreach](https://www.capterra.com/p/159318/Outreach/) The company made the change, so I don't have a precise answer. I think because SL is definitely better than Outreach Review Source ET Erin T. Sales Operations Events Services Used the software for: 1-2 years ### "Our Team Uses it Everyday " October 1, 2020 4.0 Overall experience has been great. We have only had one issue in the past two years of using it where a feature was broken for more than a few hours and the team kept constant communication with us during that time Pros This is great for beginner BDRs who are reaching out to multiple people a day! It helps them keep organized and we love the response rate feature and the a/b testing feature because that helps us determine what emails are most likely able to get a good response. Cons I dont like that you can't tell directly whether an email template has a good or bad response rate. It would be awesome if as soon as the sales person opened the email in Gmail if a button popped up and let them answer whether the response was a success or not! besides that we love everything about salesloft Review Source CK Cem K. Sales Leisure, Travel & Tourism Used the software for: 2+ years ### "Salesloft für Salesmaschinen!" December 29, 2022 5.0 Pros Salesloft hat alles was man für den Kundenkontakt braucht. Besonders die Cadence Funktion ist perfekt und lässt eine ordentliche und sequenzierte Arbeitsweise zu. Cons Es gibt nichts was fehlt. Keine negativen Punkte Review Source VR Verified Reviewer Associate Director, Business Development Computer Software Used the software for: Less than 6 months ### "Great UI but the functionality is a little clunky" February 21, 2020 4.0 Overall the experience is positive. I can do everything I need with the tool, it is more attractive than others I've used which is nice when you're using it all day, and the tracking is great. If they refined just a few more aspects of it then it would be head and shoulders above the competition. Pros Salesloft has a slick UI, better than a competing product I've used which in comparison looks very dated. The email tracking and auto-logging of emails is really nice, I think the tracking aspect of it or at least how notifications are presented is better than other platforms that I've used. Cons Setting up cadences isn't as smooth as it could be. How you manage upcoming tasks in Salesloft itself is pretty clunky. You have to go to each cadence individually to go through the "due" tasks and I don't like how each task is brought up. The task manager is the part of the platform I like the least. Review Source Pat P. Restorative Representative Used the software for: 1-2 years ### "Used in many capacities, mostly for campaigns with customers in outside sales." May 9, 2018 5.0 Pros The software is easy to use, and once you get a hang of it you can really speed up communication with customers. My favorite part is you can see the analytics and see who is opening/seen emails, etc. Cons I wish there was an easier way to set up templates, as well as create recurring templates. Other than that very great! Review Source BS Brienna S. SDR Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great Product" July 18, 2022 5.0 Overall, this product makes my book of sales pretty manageable. Pros I like the cadence options, email template functions, and how the dashboard is set up. Cons I don't like how I can't put a time of day to call someone back-with sales territories stretched out across 3 time zones, it's a challenge. Switched from [Outreach](https://www.capterra.com/p/159318/Outreach/) I had to-no choice-just a user. Review Source VR Verified Reviewer Advisory Board Member Apparel & Fashion Used the software for: 6-12 months ### "Helped us ramp up output" January 9, 2018 4.0 Pros \- It helps you customize messages but send out a lot more. With templates and cadences and dynamic text such as \[name\] it makes sending out personalized emails very fast Cons \- There were some glitches but the customer service team was very quick to respond and start working on them. It did increase output but of course has to be monitored and enforced otherwise the sales team starts getting a backlog of these "to dos" and emails to be sent and calls to be made. Review Source WW Wolf W. Sales Development Team Lead Computer Software Used the software for: 6-12 months ### "Has made my life a lot easier" August 14, 2019 5.0 Pros The interface is very intuitive and I love how the dialer is integrated into the lead page. Cons Call quality is inconsistent. Especially with International calling. A few things could be improved. For example, when modifying a lead, you have to open a whole new window no matter what the change is. When you have logged info and want to see that (phone numbers/emails/etc) you have to go back and forward from edit window to non. Wish you could edit fields while staying on same page. Also, still lacking texting functionality which has become a vital part of the sales process. We are still paying for Truly solely to be able to text people. Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/) Review Source VR Verified Reviewer Data Analysis Civic & Social Organization Used the software for: 6-12 months ### "A beautifully designed software that makes the sdr's job very enjoyable" December 6, 2018 5.0 Although somewhat pricey, the set of features and the user experience it provides is fantastic. It makes the SDRs job very easy. It integrates really well with sales coaching tools like ExecVision, which makes the combination of SalesLoft and Execvision a brilliant combo. Overall the software is very user friendly and delivers on its promises Pros The UI is beautiful. The User experience is very smooth. The software is very clean, carefully designed with the sdr in mind, and bug free for the most part. Placing calls is a very smooth and ridiculously easy experience. Cons Two things. The software doesn't allow an SDR to update the Call Disposition and Sentiment after a call is logged. Which makes it inconvenient. There is no way to change or update these two fields even if they are logged by mistake. There is no easy way to add opportunity price point etc. Review Source VR Verified Reviewer Customer Advocate Computer Software Used the software for: 6-12 months ### "When it works...it's great" June 5, 2018 3.0 Pros ability to create long cadences of touch points and semi-automate the process means countless hours are saved. you can easily see your status of each cadence and the activity is seamlessly synced with Salesforce. Cons Had massive issues syncing with my company's Outlook. For nearly 3 months we could not send emails as they would not sync. Took far too long and threats by upper management to drop the product if a resolution was not worked out. Also, don't use the "local dialer" feature. We had people tell us they were getting calls from that number and had told them not to call, but it was our first time calling into them. The local dialer may have it's benefits but be ware how overly used this has become by telemarketers and poeple are becoming more and more aware of this. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.