# Page 3 | SalesLoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SalesLoft the right Sales Engagement Platform solution for you? Explore 231 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157977/SalesLoft/reviews --- SalesLoft 4.3 (231) [View alternatives](https://www.capterra.com/p/157977/SalesLoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of SalesLoft ## Showing most helpful reviews Showing 51-75 of 231 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Consultant and Inside Sales Manager Computer Software Used the software for: 2+ years ### "Look elsewhere" October 22, 2018 1.0 My company likes SalesLoft for some reason but I've found it to be expensive and buggy. It's generally not fit for purpose and support is generally quite bad. Pros Having email templates and being able to create cadences can be useful. Cons More bugs than a low budget apartment in a bad neighborhood Dialer is bad and slow calls frequently do not log- Salesforce integration is bad Got labeled a spammer Doesn't work well with Outlook/O365 Delay on emails Certain graphics and text go through poorly/unprofessionally Attachments frequently don't work/won't go through Support is very bad No functionality to pre-list call outcomes to speed up slow dialer No importance or other buttons on email The "opened by" functionality isn't smart enough to know if you opened the email or your prospect did Limited LinkedIn integration Imports frequently fail and take longer than they should, particularly if from a report rather than lead view Review Source EA Ellie A. Customer Strategist Hospital & Health Care Used the software for: 2+ years ### "Very Highly Useful for Sales Teams- Can Be Buggy or Inaccurate" July 15, 2023 4.0 Pros I loved being able to see who was engaging with my emails, as well as being able to organize my sales outreach in a meaningful way & keep myself on track with cadences. Cons There would be glitches semi-frequently. The platform would not work for a couple of hours, the "Import from Salesloft" feature wasn't working, the email signatures got messed up for multiple days at one point. I think they still have some technical things to work on but overall pretty good. Sometimes, I also think the system couldn't detect "opens," because someone would refer to reading an email that SL said they never opened. Review Source VR Verified Reviewer Internal Sales Consultant Computer Software Used the software for: 1-2 years ### "Email Cadences are good, but good luck getting anything else to work" November 29, 2018 1.0 Cadences are useful, but if you do not customize them the return rates are really, really low. Still it's something and it's helpful. If it did everything it was supposed to do, it would be amazing. You can take notes directly from the call and be able to mark if someone is on vacation to pause the cadence. You can also record calls. However, it just doesn't work consistently enough for me to recommend it as a solution. Pros I actually really liked the cadences and being able to loft emails directly from Salesforce. It feels seemless which is the whole point. You can also pull in useful information like if an email has bounced and you can remind yourself to followup or reply to an email without tasks which are super unorganized in Salesforce. Cons The phone calls just do not work consistently if at all. We've lost whole days and had to go back to dialing by hand. I had thought it might have been just my first company's situation, but now that I'm at another company, it seems like it is a Salesloft problem itself. It's a great idea but it isn't reliable and customer service is not helpful in the slightest. Review Source DM Drew M. Bookkeeping Construction Used the software for: Less than 6 months ### "SalesLoft product review" May 18, 2023 3.0 Overall I have not been satisfied with our experience using SalesLoft because of the lacking support for business to consumers. On top of this, the customer service is nearly non-existent. Our account manager is not easy to work with and honestly has been a massive struggle for our business due to the extra resources required to get SalesLoft running as it should with the limited support coming from the SalesLoft support team. Pros Overrall SalesLoft provides a way for customers to interact with business to business in a fairly new way. It helps with staying in touch and maintaining relationships that they say will help build your business. Cons SalesLoft completely fails when it comes to interacting with business to consumers. There is no good texting feature as most consumers are texting during business hours rather than talking on the phone or managing their personal emails. This is the reason I would not recommend SalesLoft to a business. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing SalesLoft I chose SalesLoft because I was curious to try their system of cadences to stay in touch with customers, while it turned out because they rely heavily on email, it has not been successful for our company. Review Source KM Karen M. Account Development Manager Computer Software Used the software for: Less than 6 months ### "Makes Sales Streamlined." August 19, 2021 5.0 Pros Salesloft has a section to set tasks with connected alerts, and this feature is a game changer. This is my favorite feature in Salesloft. When I get someone on the phone who wants to table the conversation for 2 weeks or 2 months later, I can easily set a task right then and there with a notification so that I reach back out. And since I use Salesloft everyday, I see it. No more trying to remember with a mixture of sticky notes, phone reminders, emails to myself, etc. They also track my emails, so I know when they get opened, how many times they're opened, if they clicked my links, etc. Because of this, I learned the best times to schedule my emails for to optimize my open rate. I can see what cadences my team is using and its success rate over the last year. We can easily share what's been working, and we have the analytics right there to prove what's working and what's not. Best sales enablement software I've used. Cons Sometimes not everything pulls in from my Salesforce lead but this could also be permissions that we have set on our side. Not sure. Review Source AA Andy A. CEO Real Estate Used the software for: 1-2 years ### "Cadence and Pipeline Tool that Works!" June 25, 2021 5.0 Territory representatives and AEs working on pre-opportunity accounts can now employ practical cadence tools. We can make changes to fields in SL (deals) that we previously had to do on different screens in our CRM. SalesLoft makes following up as simple as possible. The project's success hinged on the centralization of data, operations, and management. We were able to complete all of our goals with Salesloft. Pros In terms of cadence and transaction follow-up, ease of use is important. The ability to see deals from the perspective of management allows for clear transaction intelligence. Salesloft is reliable, has a built-in Gmail integration, and is simple to use throughout the sales process. We've used different sales tools before, but Salesloft is significantly superior and more comprehensive. For SDRs and AEs, we've had to use distinct tools. Cons Deals is a separate platform that SL has integrated within the technology. Without some of the same metrics and reporting capabilities as Cadence, it doesn't have the same feel. Deals are getting better, and I'm excited about the changes to uniform Cadence and Deals. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "SDRs Best Friend" October 29, 2018 5.0 SalesLoft has helped me stay organized and helps me manage my time. If your job is to set meetings, then you need a tool like this to help you accomplish this. Pros I was using Salesforce to help me manage my email and call tasks beforehand. This took up a lot of my time, and creating new tasks was a lengthy process. It blew my mind that I could create templated emails and calls that could help me keep track and manage my prospects. I also like the fact that everything gets automatically logged into Salesforce. Cons SalesLoft can be a bit clunky. The dialer sometimes does not recognize when you put in an extension. I've solved this by having the calls pass through my cell phone. It's helpful that even then, the calls can still be recorded. Review Source MA Mike A. Account Executive Computer Software Used the software for: 2+ years ### "Highly Recommend" December 10, 2020 5.0 Pros From a sales role perspective, SalesLoft provides an easy to use platform for account management and tracking user productivity. The ability to create effective outreach cadences and having data analytics into testing email campaigns is absolutely crucial. The biggest pro for me is being able to make calls and track email open rates directly from the platform. My product team has also implemented an integration with our CRM allowing a seamless workflow for effective prospect outreach. Cons My sales team and I are incredibly satisfied so far with SalesLoft and have not run into any system or customer support issues. Switched from [Outreach](https://www.capterra.com/p/159318/Outreach/) We tested SalesLoft while using Outreach and concluded that SalesLoft provided our sales team more product functionality around account management. Review Source VR Verified Reviewer Senior Sales Development Representative Information Technology and Services Used the software for: 1-2 years ### "Great for emails but keep your phone! " September 25, 2018 3.0 Overall it's a great product for a streamlined outbound process for your sales team. Being able to create a set list of call and email steps and see metrics like the reply, open, and click rates is very valuable. If they would accept and fix the dialer issues the product would be one of the best sales tools out there. Pros It's a great place to keep track of all prospects and have a quick access to the company's website and the prospect's LinkedIn and Twitter. Cons The dialer/phone is the worst thing about the platform. I would say it works about 60% of the time and if you don't have a direct line there's no point in calling since you won't be able to go through the names directory or dial EXTs. Also, seems to be a consistent call quality issue and nothing is worse than getting a prospect on the phone and they can't hear you. Review Source VR Verified Reviewer Alliances Manager Computer Software Used the software for: 1-2 years ### "So many features but hard to use" June 20, 2018 4.0 Motivation and automation for my team. Pros We purchased this product just over a year ago and there really is so much you can do. The reporting capabilities are virtually endless. I love the plugs into Slack and Salesforce. We use those daily. It really motivates my team to see who is setting meetings through SalesLoft and when they are being scheduled. Cons This has been a very heavy lift. Things that would would think are intuitive are not. Changing the time for a cadence step is not as simple as changing the time. We have had to undergo multiple trainings for my team to bring everyone up to speed and training new hires has been difficult. That being said, there is a lot this product can do and will likely become very powerful once everyone gets the hang of it. Review Source Jaakko S. Enterprise Account Excecutive Information Technology and Services Used the software for: 1-2 years ### "Relatively expensive tool for outreach" February 19, 2024 3.0 Pros calling works well records calls nice cadences is good idea for structuring outreach Cons requires lot of effort customer support is not good all our phone numbers disappeared from salesloft - required a lot of manual work Review Source VR Verified Reviewer Senior Sales Development Representative Marketing and Advertising Used the software for: 2+ years ### "Sales Essential!" December 12, 2018 4.0 Pros Salesloft makes working from one platform incredibly easy. I use this platform daily and could not perform my daily outreach without it. I am able to create cadences and easily organize and prioritize based on engagement. The email tracking capabilities where it shows opens, clicks, and replies. Being able to call out of the platform is awesome as well! Each field maps back to our Salesforce CRM which is extremely useful for tracking outreach. Cons The dialer can be temper-mental, however the customer service is always quick to find a fix and help you workout any kinks you are having! Review Source Ron H. VP Marketing Food & Beverages Used the software for: 1-2 years ### "Adequate tool with poor support and predatory billing practices" May 18, 2021 3.0 Overall the experience is bad. The tool itself is fine but there are many better and cheaper alternatives, the support in setting up the tool and managing it is poor. We are so unhappy with their behavior we are switching to Outreach even though Salesloft refuses to release our company from the contract. Pros It does the most basic part of the job well - putting leads into automated cadences. Cons The platform is not intuitive to manage, reporting is poor, customer support is almost non existent, and the company employs predatory billing practices, we're currently struggling with them to be released from the contract. Review Source VR Verified Reviewer Co-Founder and COO Used the software for: 1-2 years ### "Great Tool for Sales Teams" June 12, 2018 4.0 It allowed our sales, marketing, and customer success teams to streamline communication with prospects and customers. Ultimately, this meant better engagement with our customers and increased retention. Pros We mainly used SalesLoft for a variety of email cadences, and it worked great. We were able to continue engaging prospects and also streamline follow up with customers. The autodial feature worked well, but we didn't use it much. I could see this working well for a high-volume inside sales team. Cons The email tracking is a great idea, but we found the email opens/clicks to not always be 100% accurate. It was probably closer to 50/50 which created confusion with prospects and customers. I think this is a key feature that could be improved to add more value. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 1-2 years ### "Great product for active Sales People" February 25, 2021 5.0 It is a great product and I do not know how people manage day-to-day sales activities without it. I am easily able to get in touch with 100s of contacts a day with personalized messages and pull stats on the fly. Pros Salesloft is a great product that helps power fast-growing Software companies. It is easy to use and help me manage my day-to-day outreach to prospects and clients. Cons They do not have a great Outlook integration (unless I am using it incorrectly). When using competing products it was much easier to log emails send outside of the environment. Review Source Ankit R. SDR Manager Information Technology and Services Used the software for: 6-12 months ### "Best tool to automate your email campaigns " May 17, 2022 5.0 Pros Its the best tool for sales team, the ease its provides with the automation and tracking of email is amazing. Also, I can use analytics to review my team's performance Cons The tool is a littlie complicated for the new users/ one need to spend good time learning this and I feel the reason is User interface and user experience they provide Review Source VR Verified Reviewer Account Development Manager Computer Software Used the software for: 6-12 months ### "Best software switch to SalesLoft" September 8, 2019 5.0 Aside from the amazing software, SalesLoft reps have been awesome to work with. We have frequent team calls with people from SalesLoft and can directly email individuals if any questions arise. The software is very user friendly and intuitive and the company has incredible reps. Pros We recently switched from another software to SalesLoft and it has made a massive difference. We can now pull data from SalesLoft into our analytics platform and make proactive decisions. SalesLoft allows me to accurately log every interaction I have with prospects, it allows me to see prospect activity on emails I have sent. I can integrate LinkedIn Sales Navigator and Salesforce to make the sales flow so much smoother. Cons I honestly haven't run into a con or problem with SalesLoft yet, any bump we see is easily fixed in less than a day - normally a matter of minutes. Review Source NN Naman N. Associate Manager Information Technology and Services Used the software for: 6-12 months ### "Must have for SDR's and their Managers" October 4, 2022 5.0 I have used it before in my previous organisations and have started again in my current ORG. Certainly one of the best Sales tool for teams Pros Ease in carrying out my daily sales cadences and tracking my pending tasks is so easy with salesloft Cons Nothing as such. it works amazingly well with Salesforce and Gmail Review Source VR Verified Reviewer North American Retail Team - Engagement Computer Software Used the software for: 1-2 years ### "Great idea but the platform is built SUPER bad" April 26, 2018 2.0 Pros The tool undeniably boosts the productivity of a sales team. You're able to touch a much higher volume of prospects per day than without it Cons the downside is the platform was architected and built by a 5 year old. Their APIs is bad so their email integration with Outlook is constantly spotty. The logic built into the Contact sorting function is very basic so its hard to sort through a high volume of contacts at once. Worst though is that their customer service always blames user error when IT departments have gotten involved and mapped the problems back to them. Review Source Jonathan B. Sales Executive Computer Software Used the software for: 6-12 months ### "Takes My Sales Routine to the Next Level" April 10, 2020 4.0 Overall, this product has made my day to day sales life easier and more effective and productive. Wouldn't want to work for a comp;any without it now. Pros Salesloft made my sales life more productive and more proactive than I ever thought it could be. This software gives me insight and data around my sales calls and activities that I never thought about before. I now have more actionable insight around my prospects and more resources readily available to make the mundane tasks of sales less time consuming. Cons There are very few areas that I think Salesloft needs to improve because it's so cutting edge but I would like for the dial pad functionality to be more effective when interacting with the extensions of the phone system I'm calling into. Review Source JL Justin L. Business Development Associate Information Technology and Services Used the software for: 1-2 years ### "Wanna have the most efficient sales job? Use saleloft" April 9, 2022 5.0 It has made my daily tasks of calling and emailing so much easier. I know exactly where each prospect is with each step of the cadence Pros I love how you set up cadences to do a mass call and email list which makes it way easier than before I used Salesloft and had to log each call manually. Plus it allows me to do my job remotely which was a saving grace during covid. Cons Sometimes when a person replies to an email to say theyre not interested, it doesn’t automatically remove them from the cadence. Review Source Matt B. Strategic Account Executive Information Technology and Services Used the software for: 2+ years ### "Two company user" November 24, 2020 4.0 Very good, this is the 2nd company that I've utilized Salesloft and I've enjoyed both experiences Pros Ability to integrate with Salesforce and it makes it easier to prospect by building out templates and cadences. Cons The data management can get a little messy if you are switching account/contact owners, but the work around is to re-import. Review Source AS Andrina S. Sales Specialist Biotechnology Used the software for: 6-12 months ### "It's an "Okay" software " October 14, 2022 4.0 Pros It's easy and it works, albeit doesn't have the greatest interface and some features are lacking. Cons There is no way to pause a single cadence that is not performing well - you must delete it entirely or pause all cadences. Review Source JM Jared M. Digital Sales Specialist Information Technology and Services Used the software for: 1-2 years ### "SalesLoft Review" July 16, 2019 5.0 Salesloft is a massive timesaver when prospecting, It enables me to easily send out targeted emails and track the progress and interest said emails garner. This is a must have for business development reps. Pros I really like using Salesloft to send out mass emails to long contact lists, the feature to populate personalized information using specific tags such as First\_Name or Company\_Name are extremely helpful in making prospecting emails not look like spam. The ability to schedule email blasts is also extremely helpful as are the tracking features to monitor who is opening your emails so you can gauge interest. Cons The reporting feature of the software is sometimes inaccurate in its reporting of who opened certain emails, and I also have seen issues with its reporting of dates emails were sent especially when it sends that information over to Salesforce, however this integration is extremely useful and saves time. Review Source VR Verified Reviewer Solutions Management - West Computer Software Used the software for: 1-2 years ### "I have used salesloft for just over a year to increase my sales productivity" April 26, 2018 3.0 I was able to greatly increase my efficiency and productivity when it was working correctly. Pros I like how easy it is to bundle and send mass amounts of emails. Much more than I would be able to do manually. Cons For 3 months I was unable to use the tool. My emails were sending at about 1 out of 10 and I had to keep in constant connection with the Salesloft team to try to find the root of the issue. When it is working it is a great tool, however being unable to use the tool for 3 months was a major setback. Review Source Similar Products Featured