Promoter.io

Net Promoter System


4.5 / 5
3 reviews


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Promoter.io
  • www.promoter.io/
  • United States

About Net Promoter System

Capture actionable customer feedback using the Net Promoter System to proactively reduce churn and drive growth.


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Net Promoter System Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Net Promoter System Reviews Recently Reviewed!


Capterra loader

The software is pretty easy to use and has a lot of options when it comes to viewing the data.

May 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It has everything you need. It's very easy to use and get used to. Importing contacts and creating campaigns couldn't be easier. You can add as many custom fields as you wish in your csv file. Custom campaign settings (distribution, recurring surveys, automated reminders, etc.) are pretty awesome and easy to set up so you don't have to worry about a thing once you send out the surveys. Dashboard is user friendly, you can filter it by time, responses, notes, comments and so on.

Cons: The only thing that isn't quite there yet is downloading data. Even if you filter everything you need in the dashboard (i.e. show me all people that have left a comment, gave a 10, in these two weeks) when you export it you will get all the people from that campaign, no matter if they responded at all, which response they gave and at what time which can be really annoying sometimes.

Great data views

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Really like the way you can slice and dice the data in so many different ways

Cons: Any dislikes about this software have since been updated.

Incredibly easy to set up. So many features that helped grow our business.

Oct 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Get to split up into different campaigns. Integrates with Mailchimp.

Cons: The price is steep, but that is expected with a top notch service.