--- title: "ChurnZero Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChurnZero Software - reviews, pricing plans, popular comparisons to other Customer Success products and more." source_url: "https://www.capterra.com/p/157980/ChurnZero/" page_type: "product" language: "en" --- # ChurnZero Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChurnZero ## What is ChurnZero? ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you exactly what customers want and need, and why. Businesses can deliver hyper-personalized communications and strategic journeys at the touch of a button. Best of all, ChurnZero grows with your business, increasing your customer team’s impact and reach so you can grow more revenue and succeed at scale. Along with product innovation, ChurnZero is known for its partnerships with customers. Your team will get award-winning customer success, training, implementation guidance, and support to help you deliver the best possible customer experience. ## What is ChurnZero used for? [Customer Success](https://www.capterra.com/customer-success-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Overall rating Based on 130 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Starting price $12000 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ChurnZero alternatives Highest Rated [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157980/ChurnZero/alternatives/) ## FAQs about ChurnZero Overview ### What problems does ChurnZero solve? ChurnZero solves scattered customer data, poor visibility into product usage, and reactive retention workflows by centralizing account health, segmentation, alerts, and automated outreach. Customer success managers, account managers, support teams, and CS leaders use it to identify at-risk accounts, streamline renewals, and replace manual reporting and follow-up with proactive engagement. Answer based on 88 reviews Overview ### Which roles and teams benefit most from ChurnZero? ChurnZero is most used by customer success teams, including managers, directors, and operations leaders, who need to monitor customer health, automate outreach, and reduce churn. Account management, implementation, and sales teams use it to support onboarding, renewals, and expansion, while executives rely on reporting to track retention performance. Answer based on 129 reviews Overview ### What company size and industries is ChurnZero built for? ChurnZero is built for small digital subscription businesses, with 75% of reviewers from small companies and 35% from Computer Software. It also serves SaaS, content, and services teams in Information Technology and Services at 15% and Marketing and Advertising at 13%, with additional use in midsize and enterprise companies. Answer based on 129 reviews Features and Usability ### What are the key features of ChurnZero? ChurnZero includes core customer success features such as user tracking, account management, customer segmentation, health scores, and real-time alerts. Differentiating capabilities include Playbooks and Journeys for automated outreach and onboarding, plus NPS surveys, dashboards, and CRM integrations that centralize customer data and churn reporting. Answer based on 77 reviews Integrations ### Which third-party tools and platforms does ChurnZero integrate with? ChurnZero integrates with Salesforce Sales Cloud, Pendo, Slack, and Zendesk Suite, with additional connections for HubSpot CRM, Jira, Intercom, and Microsoft Teams. It supports over 20 integrations across CRM, support, communication, and product analytics, giving customer success teams access to account, usage, and support data. Answer based on 18 reviews Getting Started and Support ### How easy is it to onboard and train a team on ChurnZero? ChurnZero offers in-person training, live online sessions, webinars, videos, and documentation. Teams often get daily users up to speed fairly quickly once setup is done, especially with familiar integrations. Admins and teams handling implementation, data setup, and advanced features usually need more time due to a clear learning curve. Answer based on 23 reviews Getting Started and Support ### What customer support options does ChurnZero offer, and how do users rate the experience? ChurnZero offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as responsive, hands-on, and helpful during onboarding, implementation, and ongoing questions, with some reporting very fast replies. A few users say the help center can feel overwhelming and that certain changes still require contacting support. Answer based on 77 reviews Features and Usability ### Is ChurnZero easy to use? ChurnZero offers an interface that many customer success teams find intuitive for dashboards, segmentation, and daily outreach. The platform gives quick visibility into account data and workflows, but some users find setup, navigation between tabs, dense pages, and certain editors or task screens clunky at first. Answer based on 32 reviews Features and Usability ### How well does ChurnZero track user activity? ChurnZero tracks user activity well, giving customer success and support teams clear visibility into feature usage, engagement, and account health. Many SaaS teams value custom event tracking, alerts, and account-level plus contact-level insights, though some want deeper troubleshooting details, added notification controls, and easier cross-tool task syncing. Answer based on 26 reviews ## Features AI summary Based on 667 Customer Success reviews Capterra reviewers point to these as the top priorities when choosing customer success software: - **Customer Management** (**57%** of reviewers rated this feature as critical) - **Health Score** (**47%**) - **Reporting/Analytics** (**46%**) ChurnZero supports all three features that reviewers rate most highly: **Customer Management**, **Health Score**, and **Reporting/Analytics**. Together, these capabilities help businesses track customer relationships, monitor account health, and measure performance with clear data, allowing teams to spot risks earlier, improve retention efforts, and make better customer success decisions. Customer Management 4.2 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Health Score 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Calculate a company, client account or person's health via a scoring system Reporting/Analytics 4.2 (28) 78.57% of 28 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Tracking 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Task Management 4.5 (26) 69.23% of 26 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Dashboard 4.2 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics ChurnZero 100 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Account Alerts: Informs of any account changes and notifications - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Checklists: An itemized to do list that can be edited as tasks are completed - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Tracking: Track all company interactions with current clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For iPad Devices: Operate/access software on iPad Devices - Forecasting: Form predictions based on past and present data/trends - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Health Score: Calculate a company, client account or person's health via a scoring system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Templates: Sample files or documents that could be customized as needed or used as is - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - To-Do List: A digital list of items that need to be completed - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Win/Loss Analysis: Analyze lost and won opportunities - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (130) 4.5 Based on 130 reviews ## Pricing Value for money 4.7 (97) [View pricing plan details](https://www.capterra.com/p/157980/ChurnZero/pricing/) Basic $12,000 Per Year Value for money 4.7 (97) 4.7 Based on 97 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (121) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (121) 4.9 Based on 121 reviews ## User reviews Overall rating 4.7 Based on 130 reviews Filter by rating 5(98) 4(30) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent Holly J. Chief Operations Officer Computer Software ### "A must have if you're looking to increase client retention" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 4, 2026 Overall, we LOVE CZ! The support has been phenomenal. Every team member that we've worked with is very knowledgeable and friendly. Pros We loved how much insight we can see into managing our client accounts. The automation, data insights, and the amazing onboarding and support we get with CAZ have been very valuable. Cons It's a little confusing figuring out the best way to have churn scores for new clients vs existing clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Des S. Manager, Customer Success Security and Investigations ### "You have to get ChurnZero for your team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2025 ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success. It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible. This has been a game changer for my team! Pros It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards. Collaborative Success Plans has been a game changer as we plan to move towards a more structured process. The built in integration with Gong is also incredibly helpful! Cons It's hard to find something I do not like so I will mention something small - the ability to remove multiple tags (account/contact) at once and to only show the ones applied in the removal overlay. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Owner Photography ### "Churnzero is one of the most fully featured customer success platforms available" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 5, 2024 Pros Churnzero incorporates rich integrations, customer facing guides, and data analytics to really understand how prospects and customers are interacting with my site so I can help push them through workflows and end in a good place. Being able to create in app and interactive guides really helps with automating success. Churnzero was built to include analytics at its core, which is a benefit over competitors who use a data partner. This helps streamline the experience. Cons Chrunzero is expensive and like most products like this it takes quite a long time to implement into an org. On average it can take 6 to 8 weeks before setup is close to finished and at least a few more weeks after that to start getting value out of the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LR Lydia R. Customer Success Manager Information Technology and Services ### "Custom dashboards are amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 21, 2023 Pros Ease if use, customization of the product through segment and dashboards. You can tailor it to do what works for you. Cons It has a steep learning curve, if you want to maximise it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AI Asif I. VP, Services & Operations Computer Software ### "Data-driven churn fighting! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2023 Data consolidation - we used to hold much of the data in spreadsheets and other disparate systems. This meant that although we had the data, we had no way of overlaying it to see what it meant - ie the clients who were at risk of churn. This view of all the data points consolidated in the churn score algorithm is allowing us to monitor the health of our clients accurately and in a timely manner. Pros Churn Zero has become the single source of truth for our client data and is therefore used across departments to share crucial information. This rich and customised database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you have, to answer real-world business questions. The other feature I like is the Churn Scores, and the ability to have several customised algorithms of score calculations, depending on factors such as the type or size of the client. This allows for accurate client health measurement using data points such as usage, communications, and journeys. Cons The Journeys feature is a great concept but in reality, is not very flexible compared to a proper project management tool. I heard this is being improved but today it’s not quite there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Abhisek P. Associate Director Information Technology and Services ### "A must-have tool for your customer retention and customer marketing initiatives" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 26, 2022 Great experience. Pros Gives clear visibility on customers, their activities, health score and helps in reporting the right metrics through which we can avoid customers from churning. Cons Integration with multiple platforms (Without limit) if made free could help in much bigger way. I understand this may not be ideal case from vendor perspective but if few items could be made free and few chargeable that also could be fine. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gardyrhyterforde S. Travailler indépendant Computer Networking ### "Meilleur outil de travail efficace " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 5, 2022 Notre interaction avec les équipes de compte et de service de ChurnZero a été extrêmement favorable jusqu'à présent.toutes les personnes énergiques qui veulent et sont prêtes à aider.Avec ChurnZero , nous nous sommes vraiment sentis en mesure d' appréhender le risque pour notre entreprise et de le gérer de manière cohérente et évolutive . Pros J'adore pouvoir concevoir des jeux pour mes clients en fonction de l' état d' avancement de leur parcours d' intégration .Cela réduit considérablement mon fardeau d' essayer de rédiger et d' envoyer manuellement des e- mails aux clients.J'aime aussi les rapports de voyage car ils permettent de voir facilement combien de comptes sont ouverts et s'ils avancent normalement , prennent du retard ou sont bloqués . Cons J'oublie parfois de me connecter à l' application alors que ma journée ne fait que commencer .Cependant, je reçois systématiquement les alertes les plus importantes par e- mail de CZ.De ce fait , même si j'oublie de me connecter à l' application, je suis toujours à jour .Cependant, contrairement à d'autres types de segments, il n'est pas possible d' extraire automatiquement toutes les informations à l' aide de "l'exportation en direct". Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jim H. Sales Operations Manager Computer Software ### "Efficient customer success and account management platform " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 6, 2022 Pros Seamless flow from sales to customer success and account management once deals are closed. Being able to monitor customer data and view high level metrics through the dashboards. Cons Not having the ability to differentiate between active customers and churned customers once we experience customer turnover in the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Vivia C. Ops Manager Marketing and Advertising ### "Good use for very linear functions and businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 25, 2022 Pros A good way to see utilization and engagement from a client Cons Not the best when it comes to non-linear businesses. For example, it's good for a business that does say, 4 calls a month and to see engagement. However, when it comes to multiple timelines and "journeys", things get messy and not as easy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Christine H. VP of Customer Success Computer Software ### "ChurnZero has helped us with transparency and efficiency " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2022 It has been great! The support during the entire lifecycle has been amazing. They communicate frequently but not too much. Our CSM is responsive and helpful. The newsletters are great as well. Pros Import function is extremely easy, the segments are great and can be customized easily. Cons The hierarchy model lack features we need. You can indicate a parent/child relationship but there is not option to make a change across the entire organization. For example, when changing account owners you must reassign each child account in addition to the parent. The second item is you cannot customize dashboards in the professional version. The enterprise version is double the cost. Reasons for choosing ChurnZero Easy of use, fulfilled on our goals, it had automation that was not available in CS . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/157980/ChurnZero/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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