# ChurnZero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ChurnZero the right Customer Experience solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157980/ChurnZero/reviews --- ChurnZero 4.7 (129) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ChurnZero Ease of use 4.3 Customer Service 4.9 ## Pros and Cons in Reviews DS Des S Manager, Customer SuccessSecurity and Investigations, 51 - 200 employeesUsed the software for: 6-12 months. “It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible.“ October 14, 2025 PS Pauline S CS Operations Senior ManagerComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “Custom dashboards not being included in the standard plan (we have to export the data every time outside CZ to provide the team with graphs), NPS Surveys available only in one language (sending NPS Surveys in different languages means creating different surveys which will result in having several NPSs for the same product - which is not what we want)“ July 20, 2021 DS Des S Manager, Customer SuccessSecurity and Investigations, 51 - 200 employeesUsed the software for: 6-12 months. “ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success.“ October 14, 2025 JL Jess L VP Customer SuccessRetail, 201 - 500 employeesUsed the software for: More than 2 years. “For example, rules that site across the top of the system that restrict uses on sending plays to entire database without a manager review or plays that we would never want to occur on certain clients as we set up their contract.“ March 11, 2022 Cody S OwnerPhotography, 2 - 10 employeesUsed the software for: 1-2 years. “Churnzero was built to include analytics at its core, which is a benefit over competitors who use a data partner.“ April 5, 2024 JL Jess L VP Customer SuccessRetail, 201 - 500 employeesUsed the software for: More than 2 years. “Main problem is being able to dissect customer data across separate systems and being able to automate some of our proactive outreach efforts.“ March 11, 2022 AI Asif I VP, Services & OperationsComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “This rich and customised database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you have, to answer real-world business questions.“ January 4, 2023 VC Vivia C Ops ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “However, when it comes to multiple timelines and "journeys", things get messy and not as easy.“ May 25, 2022 ## Showing most helpful reviews Showing 1-25 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Doug M. Sr. Customer Enablement Manager Computer Software Used the software for: 1-2 years ### "Game Changing CS Platform for Companies of All Sizes" March 11, 2022 4.0 Pros The CZ team and culture are easily two of the most important factors in why we chose . They're tremendously responsive, incredibly supportive, and understand the CS is a growing field and no one has all the right answers all the time. Our team has been able to adopt and onboard the CZ platform with ease and without an administrator being dedicated to its setup. The ease of configuration, implementation, and integrations were key to being successful immediately. Big shoutout to \[SENSITIVE CONTENT\] - our Success and Implementation team. The support we've gotten has been next-level, and I owe a huge amount of our success with the system to the CZ team proactively knowing what we'd need and leaning in to assist. Cons The UI can be clunky. I really hate the slide out drawer nav ... but there really aren't any details of the system where there are complete misses. Alternatives considered [ClientSuccess](https://www.capterra.com/p/157971/ClientSuccess/)[Vitally](https://www.capterra.com/p/179837/Vitally/)[Planhat](https://www.capterra.com/p/149430/Planhat/)[Catalyst](https://www.capterra.com/p/203639/Catalyst/)[SmartKarrot](https://www.capterra.com/p/189459/SmartKarrot/) Reason for choosing ChurnZero 's team approach to our success made them stand out above the competition. They knew where we were on our CS journey, and met us there instead of trying to force us to fit their ideal customer model. We had some unique data issues that they were able to listen to, understand, and resolve, which helped confirm our decision that we'd be understood throughout the process. Switched from [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) Competitive solutions/organizational decision. Review Source DM Doug M. Manager, Corporate Customer Success Computer Software Used the software for: Less than 6 months ### "The software is great, the team is amazing" July 19, 2021 5.0 Five out of five starts. The team has been amazing from the start, and we're excited to be a part of the CZ Community. No software is perfect, but definitely puts customers first, and we've enjoyed every minute of the partnership so far. Pros The team that supported our onboarding and success has been absolutely next level. Through the entire sales/post sales process, our organization has felt like a priority, and the CZ team has seamlessly handled every curveball we've thrown. For the last 2 years, our org has operated without a CS platform, so bringing in to the fold has been an immediate game changer for our CS org. The ease of use for CSMs, the increased visibility into tasks, responsibilities, and journeys/plays has made our team more efficient than ever. As we continue to develop our use cases and build out the platform, we continue to be impressed with the capabilities to support our needs. We're still early in our lifecycle with ChurnZero, but have been blown away. As we continue to dig in, we know there's a lot to do, but we're excited at what the platform has unlocked for us already! Cons The only downside is the inability for an admin to delete custom fields that they created on their own (requires a support ticket). I understand the purpose, but as someone who builds first and thinks later, this leads to a bit of a slow down when I need to go back and clean things up. On that note, the support team has been incredibly responsive and supportive. Second "negative" is the lack of flexibility with the default "dashboard" the command center. Our CSMs/segment leaders would love the ability to create/define/build their own weekly views, but we've been able to make do with the default command center and some custom dashboards. Alternatives considered [ClientSuccess](https://www.capterra.com/p/157971/ClientSuccess/)[Vitally](https://www.capterra.com/p/179837/Vitally/)[Planhat](https://www.capterra.com/p/149430/Planhat/)[Catalyst](https://www.capterra.com/p/203639/Catalyst/)[SmartKarrot](https://www.capterra.com/p/189459/SmartKarrot/) Reason for choosing ChurnZero We were able to narrow our selection down based on a few critical criteria: Health Scoring and flexibility, ease of task management and visibility, Automations through plays - enter and exit criteria, extensibility with our other systems (looker, salesforce, pendo, bigquery), data security, and ease of working with the team. Frankly, several options fell out of consideration for being too pushy/salesy too early in the process. Switched from [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) Gainsight released a competitive product to Pendo (Gainsight PX) and we mutually decided to part ways a few years ago. Gainsight was too much engine for our org at the time, and caused what we refer to as "CTA Hell" based on overly automated alerts. Review Source VR Verified Reviewer Data Analyst Information Technology and Services Used the software for: Less than 6 months ### "Ok Tool but Will Deceive to Close the Sale" December 18, 2018 2.0 Pros Journeys and Plays both have some great elements to them. Journeys for tracking the path of an account through their experiences. Plays for automation or processes. Cons During the sales process they told us their integrations worked a certain way and they had certain functionality that they later told us did not work when we tried to get it up and running during the onboarding process. Unfortunately, this occurred quite a few times with little to no recourse. It is very clear that their team is ok with stretching the truth or not giving the full answer in order to close a sale. If they had been honest with the functionality the whole time it would have been easier to adapt but unfortunately, they kept changing their story causing us to lose time and money in continually changing our processes to suboptimal methods as they revealed the product did not work as expected. Particular pain points: - Emails can be sent from but only with one recipient. - Despite claiming to have a Segment integration, it is not a full integration and is intended for only events. They can set it up to accept attributes but it can be very glitchy. - The HubSpot integration is only "bi-directional" for some attributes and not others. This is not outlined anywhere. - The HubSpot sync only syncs tasks, there is no sync for emails or notes. - The Custom Table interface (where integrations sync to) is really badly formatted making it difficult to read. - The HelpScout sync only shows a small preview and formats badly to where the small preview takes up the whole page making it difficult to easily see past conversations. - If a Play is created for an account it creates it for every single contact on the account even if it's just creating a single task for the account - The UI is a little glitchy in places formatting weirdly - There's no way to add your own attributes or upload csvs, all this needs to be done by sending the information to their team. - There is no way to customize how many accounts appear in their lists (known as Segments) meaning only 10 accounts can be viewed at a time (a big pain points for CSMs skimming their account list). I'm sure there's many other nuiances we still have yet to discover. We were really excited for this tool and the possibilities but unfortunately it has been a lot of let-downs in the functionality. Review Source Response from ChurnZero December 26, 2018 Thanks for the review. It is appreciated and I'm sorry we got off to a bad start. 1) I do object to the word "deceive"; it may be miscommunication or lack of deep knowledge or even sloppiness. Since we, of course, believe in customer success, we know that deception at any point bites back. We wouldn’t knowingly deceive, but we'll work to improve in our communication to customers and prospective customers alike. 2) We do see consequences from this problem and you have been given recourse. We have changed our development schedule to build functionality to bridge the gap here. This is the price we are paying from the problem and it is a big one. We will strive to deliver on what was promised to you and your team. 3) Thanks for the thoughts on some of the other features. They are great feedback for our team. I will make sure they read this. I believe we have tried to make right what was a bad start to the partnership. I hope we can continue to show that we have the best interest of our customers in mind. EC Elsie C. Director of Customer Care Computer Software Used the software for: 2+ years ### "ChurnZero changed my life!" July 13, 2021 5.0 It's been overwhelmingly positive. I absolutely love the Customer Success Managers that I've been lucky enough to work with - they have been wonderful! I'm at a place where I've been with CZ for nearly 3 years and I feel like I still have so much more to get out of it - it's the gift that keeps on giving. I think this might be the most dramatically positive review I've ever written! Pros gives you visibility on every customer who interacts with your organization. It is an incredibly robust tool that is limited only by the data that you send to it! If you spend the time to get to know all of the ways that you can leverage CZ you'll never look back. It has completely changed the way that we are able to interact with and empower our customers. The greatest Pro is the people though - the support team is the most responsive I've dealt with (I'm talking replies within MINUTES sometimes) and the Customer Success Managers are the best in the world. They have fantastic webinars and weekly content so it's just the beginning of your best practice adventure. Cons I'll admit it was tricky to set up. But any system like this will be! That's the nature of robust systems - you need development work and a clear picture on where you are going. But you'll get an implementation specialist who will guide you through every step and (provided you have developer availability!) you can get through it easily. The only other Con I have is that the Email Tool can't be used for Email Marketing - it's great for one-on-one messages but you can't create big colourful branded emails in it. It's just not robust enough. Instead, I create these in Hubspot and port over the HTML code which is a great workaround but very time consuming. But CZ put out so many massive enhancements and new features I have absolute faith that they'll work on this one day and I'm happy to wait until then (that's saying something!) Alternatives considered [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) Reason for choosing ChurnZero It was the most robust! They had an implementation specialist who could walk us through the whole process. They are constantly releasing huge features and enhancements. Everyone is the best at what they do! Review Source TJ H. Chief Operating Officer Computer Software Used the software for: 2+ years ### "ChurnZero gives you the most bang for your buck!" July 12, 2021 5.0 Pros The best thing about 's software is the responsiveness of their team and their reflective approach to product development. Their CS team is best in class, and their product is constantly updating to reflect requests from customers. Integrations are a breeze with them, which helps us remain flexible as we need new data in ChurnZero from various sources. Cons There are times where the UX is confusing to me, but once I figure out how to find something, its very easy to use. Alternatives considered [ClientSuccess](https://www.capterra.com/p/157971/ClientSuccess/)[Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) Reason for choosing ChurnZero was in a sweet spot between our primary considerations: cost and functionality. It had the right number of features that we were looking for in a price point that fit our budget. Other products were either too expensive or didn't do enough of what we wanted. Review Source AS Ashley S. Director, Customer Success Operations Computer Software Used the software for: 1-2 years ### "Swiss Army Knife for your CS Toolset " July 12, 2021 5.0 Great experience from the start. The implementation team is top notch and the customer success team is responsive, knowledgable, and always willing to go the extra mile. has truly reformed our customer onboarding experience and we are working to set up similar processes for customer adoption. Pros integrations allow us to pull all of our customer data into one place and then action on key insights in a truly meaningful way. This not only helps us to perform better as a CS org, but allows are customers to achieve better results. Cons Native dashboards leave a little something to be desired. Upgrading to Enterprise Edition would solve that problem. Alternatives considered [ClientSuccess](https://www.capterra.com/p/157971/ClientSuccess/)[Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) Reason for choosing ChurnZero We selected CZ because of the cost and ease of implementation. Review Source PS Pauline S. CS Operations Senior Manager Computer Software Used the software for: 1-2 years ### "Great CS platform" July 20, 2021 5.0 CZ makes it much easier to segment clients and contacts, and to reach out to the right accounts and contacts. Plays and Journeys are sometimes a bit difficult to link (emails to be sent semi-automatically after a specific step of the journey has been completed for example) and Journeys are really something the CSMs struggle dealing with. Otherwise, the Support is always very reactive. Pros Multi-currencies, Integrations with other tools we use internally (Salesforce, Wootric, Webhooks, Intercom), ability to create as many segments as needed, native NPS surveys Cons Custom dashboards not being included in the standard plan (we have to export the data every time outside CZ to provide the team with graphs), NPS Surveys available only in one language (sending NPS Surveys in different languages means creating different surveys which will result in having several NPSs for the same product - which is not what we want) Alternatives considered [Planhat](https://www.capterra.com/p/149430/Planhat/)[Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) Reason for choosing ChurnZero Not sure, I was on a sabbatical when my manager decided to make the switch to another tool. But I guess CZ ticked more boxes than the other alternatives that were considered. Review Source BN Brendan N. Sr. Manager, Global Renewals Computer Software Used the software for: 6-12 months ### "Powerful tool, great company, leaves some to be desired." July 9, 2021 4.0 Our experience to date with the account and services teams at has been extremely positive. All high-energy folks who are ready and willing to help. With ChurnZero, we genuinely feel like we're able to understand the risk to our business and manage it in a consistent and scalable way. Pros I love that I can see the health of each of the customers (and customer segments) my team is managing. This provides visibility we were lacking before we had . We're still getting used to the Playbooks and Journeys, but there are a lot of rich features that automate tasks we were previously managing manually. I expect that ChurnZero will save our global CSM team countless hours per month tracking activities, tasks & collecting data over the next year. Cons There are certain workflows that are unnecessarily painful in , like searching for an account. For example, if our CRM has duplicate accounts, it can be difficult to know which account to choose in the CZ search dropdown. Alternatives considered [ClientSuccess](https://www.capterra.com/p/157971/ClientSuccess/)[Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) Reason for choosing ChurnZero had the ability to manage multiple products (Client Success did not). It also felt like the right combination of enterprise features that weren't too complex or expensive (why we didn't go with Gainsight). Review Source NS Nick S. Onboarding Trainer Facilities Services Used the software for: 6-12 months ### "ML - CZ Review" March 17, 2022 5.0 I cannot see myself using another platform other than . It's been a tremendous help in my department. Pros I love that I can create plays for my customers depending on where they're at in their onboarding journey. It really takes the weight off of my shoulders trying to manually create & send emails to clients. I also love the journey reports, as it's an easy way to see how many accounts are active, and which are on track, behind or stuck. Cons I think overall I've only had positives with . I only use a few sections of the program, so my scope is limited, but the areas I have used have been fantastic. Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) does a better job with customer focus and revolving around the customer. Review Source MS Milad S. Senior Customer Success Engineer Information Technology and Services Used the software for: 6-12 months ### "Great Platform, Great Team, Great Experience." July 12, 2021 5.0 Our CSM has been a huge delight. \[SENSITIVE CONTENT HIDDEN\] would go above and beyond for us on multiple occasions and quite frankly the main reason why I am providing this review. Integrations available out of the box work great. Pros Comes with a dedicated CSM! Easy integrations for the ones available out of the box Less intense of a learning curve Cons We use Google BQ for our general product usage data and building out an API to pull this data weekly requires a lot of hours to develop on our end. This is really the only negative I have. Alternatives considered [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/)[Totango](https://www.capterra.com/p/222281/Totango/) Reason for choosing ChurnZero Overall, the experience has been great. Of all the platforms came at a great price and with a dedicated CSM. Review Source BD Beatriz D. CS Ops Information Technology and Services Used the software for: 1-2 years ### "Great segmentation" July 15, 2021 5.0 Even with some hiccups, I believe has helped us a lot to understand the best way to look at Customer Success in our company and how to better apply it with the information we have. Pros Chunzero is a funcional, relatively easy to learn and implement software if you use other softwares with native integration like Salesforce. can also do great segmetation with all the information it has, and we can be really creative with how it works and can do. We use a lot of the segments to create presentation and reports to the company's manegament and higher ups. Cons Unfortunatelly it is not a cheap product, and it has some limitations. Some segments are not that easy to do or to export, for example, when checking the responses to a survey, you can see in the survey area all the answers, when answerd, the answer itself, how many times that person answers (if the survey is recurrent) etc, and from there you can extract the segment manually. But it is not possible to extrat all the info automaticly via "live export" like other kinds of segments. Alternatives considered [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/)[sensedata](https://www.capterra.com/p/183363/sensedata/) Reason for choosing ChurnZero Previous knolege of the tool and price. Review Source EW Eric W. VP of Software Engineering Information Technology and Services Used the software for: 1-2 years ### "Awesome Product - Always Getting Better, Too!" August 1, 2017 5.0 We're using to solve the challenges involved with measuring, monitoring & analyzing customer activity & actions within our application, combining it with CRM & customer/deal specific data, and then deriving meaningful information to actually act on. Building off of this, ChurnZero provides a great medium to grab a pulse of your customers on every level possible - as an aggregate, segmented by defined groups, as an individual customer, and even down to individual users. While we could certainly pull all this information ourselves, it would be inactionable, certainly more time intensive, and likely something much harder for the customer success team to digest compared to the incredible UI/UX provided by ChurnZero. By & large the best benefits have been around the time saving achieved by putting all the information about a customer at the finger tips of the customer success team & allowing them to act from there. Pros As the administrator/technical user, I like that they try to make everything as easy as one could to configure & set-up. From setting up the tracking code for measuring different user activities in our application, to lining up the salesforce.com integration to tie to our customer accounts from our database, the whole process is very straightforward and can be completed by running through their documentation once and just knocking it out yourself. Aside from the set-up, I'm a huge fan that they're always adding features and functionalities, while enhancing others, and it's apparent that they take customers requests into mind when building these out. Going further, I really appreciate that they never roll out anything too early or half baked - each & every feature rollout has been packed with great new enhancements that really allow you to take how you're using to another level. Cons There's nothing I can say that I outright dislike about , just 'wish-list' types of things that come up. On occasion, I find myself saying "damn, I wish I could also do x, y, z" when using a certain feature or function or "it would be cool if you could do a, b, c". The good news is that ChurnZero is a great SaaS company & constantly improving their product, so chances are always high that eventually I can do xyz and abc - they've been great about taking feedback over our time with them and actually building features and functions out around them. Review Source VR Verified Reviewer Owner Photography Used the software for: 1-2 years ### "Churnzero is one of the most fully featured customer success platforms available" April 5, 2024 4.0 Pros incorporates rich integrations, customer facing guides, and data analytics to really understand how prospects and customers are interacting with my site so I can help push them through workflows and end in a good place. Being able to create in app and interactive guides really helps with automating success. Churnzero was built to include analytics at its core, which is a benefit over competitors who use a data partner. This helps streamline the experience. Cons Chrunzero is expensive and like most products like this it takes quite a long time to implement into an org. On average it can take 6 to 8 weeks before setup is close to finished and at least a few more weeks after that to start getting value out of the product. Review Source CH Christine H. VP of Customer Success Computer Software Used the software for: 6-12 months ### "ChurnZero has helped us with transparency and efficiency " April 12, 2022 4.0 It has been great! The support during the entire lifecycle has been amazing. They communicate frequently but not too much. Our CSM is responsive and helpful. The newsletters are great as well. Pros Import function is extremely easy, the segments are great and can be customized easily. Cons The hierarchy model lack features we need. You can indicate a parent/child relationship but there is not option to make a change across the entire organization. For example, when changing account owners you must reassign each child account in addition to the parent. The second item is you cannot customize dashboards in the professional version. The enterprise version is double the cost. Reason for choosing ChurnZero Easy of use, fulfilled on our goals, it had automation that was not available in CS . Review Source VR Verified Reviewer Customer Success Manager Computer Software Used the software for: 1-2 years ### "Churnzero" March 16, 2022 5.0 \[SENSITIVE CONTENT\] has been fantastic. Whenever we have an idea or an issue, she's always quick to jump on a call and brainstorm solutions with us. Pros I like how you can send out a combination of email cadences (plays) but also tie in internal tasks for yourself, update account details, etc. Cons contact management between salesforce and is difficult to manage. If there's a duplicate contact created, you have to contact support to have them delete it for you. Review Source SS Stuart S. Head of Customer Success Computer Software Used the software for: 6-12 months ### "The key to pro-active Customer Success!" March 14, 2022 5.0 The key to the success of CZ, for me, has been in the service received by Jeff, their CSM. He has the same passion I have for my customers & is always looking at ways to support the company improve how we engage/manage our base! Pros An extremely intuitive piece of software, that allows your business to switch from reactive to proactive CS management. Cons Reporting ability, in base level, but even that has a work around, so struggling to find anything if I’m honest. Review Source TS Thomas S. Client Success Manager Food & Beverages Used the software for: 1-2 years ### "Great product!!" July 9, 2021 4.0 Excellent! Pros is super easy to use, which makes for an easy rollout process internally. The application has allowed my team to be more proactive and even better, more timely in their proactive outreach. At the end of the day, ChurnZero has definitely helped us to reduce churn, and drive customer retention and engagement. Cons One thing I would love is to have access (even extended trial access) to some of the enterprise features. Review Source JH James H. Customer & Product Experience Lead Marketing and Advertising Used the software for: Less than 6 months ### "Working with the ChurnZero product and team has been great for our Customer Experience team. " August 1, 2017 5.0 Ultimately, we want to try and reduce churn by better engaging and educating our customers on our stickiest features and we integrated to help execute that vision. We've already seen early benefits with the in-app announcements and anticipate all of its other tools helping us meet our CX goals. Pros We're still relatively early in our implementation, but the two things we love so far are being able to track what our users are doing in our platform (which is critical for everyone in the company, not just customer experience) and being able to communicate with them while they're in the product. The in-app announcements have already proven extremely in better engaging our customers with product updates and marketing announcements. Now that we're tracking feature usage, we can now begin promoting and educating our users on our stickiest features that reduce the likelihood of churn. I can also say that the customer support and training are the best I've come across. The CZ team is extremely responsive and flexible. We were quite particular during our implementation process and they were able to accommodate just about every request. Our team gains something valuable on every call we have with them. They understand the nuances and pressures of SaaS support team and cater to that. Cons The platform is VERY robust (obviously not a bad thing), but with that comes a little bit of a learning curve. It takes a few sessions to cover everything in the platform, and I think there could be more self-service materials to help with that. Generally speaking though, we haven't much that we don't like. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 6-12 months ### "Fight churn like a pro" December 13, 2018 5.0 If you own or run a SaaS company, don't let your customers leave you. Use to keep them hooked. Pros is a customer success software for SaaS that lets them reduce churn rate by employing techniques like segmentation, health scores, NPS, and automation. I have used multiple tools to deal with churn and burn for SaaS companies and apps. ChurnZero is one of the best among them all primarily due to its ability to anticipate churn based on multiple factors which lets you take precautionary steps to reduce churn. Cons The tool needs to fix bugs. It needs to add new features. Review Source AG Ashley G. Business Analyst Computer Software Used the software for: 1-2 years ### "The CZ team is an extension of our team." July 14, 2021 4.0 Pros The features that are most impactful are the custom dashboards. Being able to pull together all our customers data in a visual medium has been useful from the board room to our CSM 1:1s. Cons There are so many ways to do all the things that sometimes it can be a little confusing. Review Source AH Ali H. Manager, Technical Solutions Internet Used the software for: 1-2 years ### "Customer journey automation at your finger tips" July 13, 2021 5.0 Pros We are currently using for our onboarding program, and it has automated all tasks and communication needed for onboarding our customers. It reduces a lot of manual time that would otherwise be required of the Onboarding Manager to complete. Cons It's not the most intuitive - we rely heavily on our CSM and Support team for any and all questions. They're lifesavers!! Review Source JB Joy B. Manager, Client Services Internet Used the software for: 1-2 years ### "Game Changer" June 3, 2019 5.0 I couldn't be happier with CZ. Our account rep has been amazing every step of the way. They are always very quick to roll out new features or iterate on existing ones. It's been a true game changer for our business! Pros is very intuitive and easy to use. It does all the hard work of organizing my clients and tasks so I just have to log in and know exactly what to do . Cons Getting everything configured in the beginning was very difficult. Our product is very complex so it took us a while to set everything up initially. Once that hard work was done, it's been great! Review Source AV Allison V. Director of Account Management Market Research Used the software for: 1-2 years ### "ChurnZero provides us with insight to customers that we normally wouldn't have. " December 8, 2017 5.0 Helps us identify when a client has or hasn't adopted our product - Scoring helps us understand the health of an account - Improved customer conversations - Email campaigns are very helpful with adoption -Reporting helps us with our daily workflow and responsibilities Pros Helps us identify when a client has or hasn't adopted our product Scoring helps us understand the health of an account Improved customer conversations Email campaigns are very helpful with adoption Reporting helps us with our daily workflow and responsibilities Review Source VR Verified Reviewer Client Success Associate Used the software for: Less than 6 months ### "It's been a great way for me to view all the information related to an account." November 7, 2017 5.0 Pros How it consolidates all the information you'd need about your clients and users into one place. Most importantly it pulls in extremely helpful information on assessing whether or not a client is in good health. It's hard to keep all of that information organized and to check up on it regularly but between 's notifications and consolidation of information, you feel much more confident that you are up to date. Cons It does feel like there is a lot crammed onto every page. I think there could be less graphics and visuals on the dashboard and command center. Review Source VR Verified Reviewer Client Success Manager Used the software for: Less than 6 months ### "Churn Zero has taken us from being reactive with customers to proactive. It allows for great insight" June 21, 2018 5.0 being able to easily track where my clients are at and take action before issues arise. Pros alerts, slack integration, being able to create your own customized journeys, being able to have cool dashboards and insight into customers usage right there at your fingertips. Integration with SFDC is great and it is just so customizable for our needs. The support and our CSM, Chase, has been amazing too. Cons I don't love the way that they do 'plays' but I've already talked to our CSM about it and they are working to improve that. There is very little to not like. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.