# Page 2 | ChurnZero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ChurnZero the right Customer Success solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157980/ChurnZero/reviews --- ChurnZero 4.7 (129) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of ChurnZero ## Showing most helpful reviews Showing 26-50 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Des S. Manager, Customer Success Security and Investigations Used the software for: 6-12 months ### "You have to get ChurnZero for your team!" October 14, 2025 5.0 ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success. It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible. This has been a game changer for my team! Pros It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards. Collaborative Success Plans has been a game changer as we plan to move towards a more structured process. The built in integration with Gong is also incredibly helpful! Cons It's hard to find something I do not like so I will mention something small - the ability to remove multiple tags (account/contact) at once and to only show the ones applied in the removal overlay. Review Source VR Verified Reviewer Customer Success Team Lead E-Learning Used the software for: 6-12 months ### "Almost one year in, and zero regrets" July 12, 2021 5.0 ChurnZero is slowly but surely making us better at Customer Success as a team. Every journey we implement, every play we create, every report we run, makes us more process-driven and less reactionary. Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have been quick and excellent. While the software itself is great, the experience of working with the team over at ChurnZero, especially our CSM Bree, is what tips them over the bar into excellence. ChurnZero are our partners in customer success, not just our vendor. Pros ChurnZero has an extreme emphasis on the user experience of the Customer Success Manager. This is absolutely vital. Every second one of our team spends wasting thought on "Why isn't the system working" or frustratedly struggling with some unintuitive menu is one not spent tending their book of customers. ChurnZero comes at customer success from the right angle - when customer success managers are happy and equipped, they succeed. Cons The software isn't great at handling a multi-tenant or multi-product subscription-based SaaS product like ours. We're going to have to do some major restructuring to our account structure for the ChurnZero event tracking to actually get usable data. This is because at the time of writing journeys and events are tied to accounts rather than subscriptions or sites, which is a level of abstraction the system is not set up for. This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed up fast. Reason for choosing ChurnZero The alternatives considered lacked what I believe to be absolutely essential features, such as the Command Center, a good user experience for CSMs, and actual native integrations rather than purely relying on Zapier. ChurnZero were actually weaker in the sales process than some of the alternatives (possibly because we're a small account), but their product spoke for itself. It took about 15 minutes of me getting hands on with the product to want it in my working life. Review Source JT James T. Senior Director, Customer Success Security and Investigations Used the software for: 1-2 years ### "Great Combination of Value and Usability" March 16, 2022 5.0 Pros We brought on ChurnZero to perform a few different functions. 1.) Operationalize our customer journey; 2.) Deliver more targeted user outreach, and do so more efficiently; and 3.) Have a single pane to understand our customer engagement. ChurnZero has helped us reach these goals through its straight forward but powerful user interface. The user experience is superbly intuitive which has allowed our team to quickly get key functionality set up with minimal effort. We are able to consistently refine our customer journeys and the ways in which we operationalize them because of this ease of use. We have seen benefits in terms of better customer outcomes through targeted outreach or standardized support, and substantial time savings from operational efficiencies. Cons "Like least" is harsh terminology and there isn't really anything that meets the criteria of "not liking". One thing that would have been a nice to have is more professional services to support onboarding. We are a resource limited team who needed hands-on support to get our internal data organized for ingesting into ChurnZero. Of no fault of ChurnZero, but due to our resourcing constraints this has taken some time to accomplish - an option for a more robust onboarding would have been hugely beneficial in terms of outcomes. Alternatives considered [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) Reason for choosing ChurnZero Simplicity / Price. Review Source Winnie I. Vice President Management Consulting Used the software for: 6-12 months ### "Great CS platform for SaaS businesses" October 30, 2017 5.0 \- Increased visibility on usage stats - Better understanding of which clients are high/medium/low risk of churning (good for our CS team) - Knowledge of which features of our SaaS platform are used most widely (drives more R & D and good info for our product teams) - Smoother annual renewal process (good for our sales teams) - Improved and consistent communication and setting up plays - Understanding our various segments and the activities we see among them Pros Implementing ChurnZero has been one of the highlights of our year. It is a great feeling knowing we are proactively able to monitor client health and manage renewals appropriately. We used to track activities and usage internally but it was a much more manual process. ChurnZero's platform and sleek UX is easy to use and navigate. Reports, dashboards, and key metrics are easy to understand and digest and enable our teams to take actionable steps. In less than 6 months, we were able to not only fully implement ChurnZero but have data and analysis in time for our annual user conference in October. Our enterprise clients were thrilled with our new usage stats we were able to provide to them...definitely made us look great! Cons While there are options to tailor/customize certain elements (like segmentation, churn score, etc) there is still opportunity to allow further tailoring of the site and features. For example, tailoring notifications is great but having the ability to remove tags would be beneficial. Being able to see what browser our end users are using while in our platform would also be helpful because many of our customer troubleshooting begins with us identifying whether they are using browsers that are too old or are no longer being supported. ChurnZero has been good so far at listening to us and accepting feedback and helping us with implementation. I have no doubt they have good product roadmap plans and will incorporate elements as more and more of their customers suggest improvements. ChurnZero is also a very robust system and we have it integrated not only with our SaaS platform but also with Salesforce so fully implementing everything took longer than expected (~3 months). This was mainly due to our internal resources having the time to work with the implementation team (not ChurnZero's fault) but I wish we had more of a heads up prior to rolling out. Review Source JL Jess L. VP Customer Success Retail Used the software for: 2+ years ### "2nd year using ChurnZero in an expanding Success Organization" March 11, 2022 4.0 Main problem is being able to dissect customer data across separate systems and being able to automate some of our proactive outreach efforts. This is the main use cases that our Customer Success managers use this system for. For leadership we use it for hypothesis on potential clients for UAT or outreach and also to validate extra attention is needed. It assists with reporting on the outcomes of specific outreach activities for example did this lead to increase usage of this product or not. The second phase of us using the product is the churn risk predictability. We still need to refine some of our churn factors to be more accurate. Pros It is simple for individuals in their role to use to manage their outreach. They can pick it up pretty intuitively and learn from other ways team members have used it or are using it today. We often copy segments, plays etc. There is a lot of flexibility in trying different segmentation, plays etc out and always having the ability to download excel versions of the filtered reports. I can do this on the fly if I get questions from leaders of cross functional members like how many clients are due to renew this year and haven't logged in to X system for example. I.E. cross reference data from customer events that are stored in desperate systems. Setting up the live exports has also given us the ability to expand use of the output across teams without having to have a number of users that do not need utilize the full functionality but need some output. Cons Little more formal structure or guardrails as our organization grows. For example, rules that site across the top of the system that restrict uses on sending plays to entire database without a manager review or plays that we would never want to occur on certain clients as we set up their contract. The flexibility is needed for team adoption and enablement but as you grow as a company so does the operational risk so some additional levels or layers of stop gap measures would be a plus. Alternatives considered [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) Reason for choosing ChurnZero Price and ease of implementation Review Source Gardyrhyterforde S. Travailler indépendant Computer Networking Used the software for: 1-2 years ### "Meilleur outil de travail efficace " November 5, 2022 4.0 Notre interaction avec les équipes de compte et de service de ChurnZero a été extrêmement favorable jusqu'à présent.toutes les personnes énergiques qui veulent et sont prêtes à aider.Avec ChurnZero , nous nous sommes vraiment sentis en mesure d' appréhender le risque pour notre entreprise et de le gérer de manière cohérente et évolutive . Pros J'adore pouvoir concevoir des jeux pour mes clients en fonction de l' état d' avancement de leur parcours d' intégration .Cela réduit considérablement mon fardeau d' essayer de rédiger et d' envoyer manuellement des e- mails aux clients.J'aime aussi les rapports de voyage car ils permettent de voir facilement combien de comptes sont ouverts et s'ils avancent normalement , prennent du retard ou sont bloqués . Cons J'oublie parfois de me connecter à l' application alors que ma journée ne fait que commencer .Cependant, je reçois systématiquement les alertes les plus importantes par e- mail de CZ.De ce fait , même si j'oublie de me connecter à l' application, je suis toujours à jour .Cependant, contrairement à d'autres types de segments, il n'est pas possible d' extraire automatiquement toutes les informations à l' aide de "l'exportation en direct". Review Source AT Ashley T. Sr. Account Manager Used the software for: 6-12 months ### "ChurnZero is a Life Saver! " August 1, 2017 5.0 This is a great product that will help give you insights right away into your client base. It will immediately help you identify customers that are struggling and those that are exceeding. It is very user friendly and has both simple features as well as more robust email automation features to help you consistently reach your customers when it is important to them and about what is most important to them. The team really listens to customer feedback as well and uses that feedback in developing their product so you know that they care about solving your business needs and your challenges! Pros ChurnZero makes it easy to find and segment my customer base based on a variety of criteria and then respond directly in meaningful ways that resonate with customers. ChurnZero also has a churn score associated with each account so I can quickly key in on the accounts that need more help and find those customers who are super users. I can setup alerts that come directly to my inbox or pop up in my browser letting me know when something important happens so I can respond right away. I love that I can build targeted and segmented lists based on account details or usage and export for quick follow up. Ultimately, ChurnZero helps me to grow not only our mutual relationship (client/Account Manager), but establishes me as a trusted and strategic partner. ChurnZero helps me to be a more proactive Account Manager instead of reactive. All in all helping to increase my renewal rates and maintain my clients trust. It elevates me from vendor to partner and I could not do this without the help of ChurnZero. Cons ChurnZero has been awesome and there is nothing that I can think of that they can do better currently! Really internally we need to step up our game! Many of the issues are internal issues on our end such as making sure our data is clean in Salesforce. I would love to have more time to dedicate to using the platform as I know how beneficial this platform can be! Maybe some additional resources that could be viewed on our own time such as quick videos or how-to guides. I would love to work internally to develop messaging that can be used across the organization which cut down on some of the time any one person would have to spend making plays! Maybe some industry specific email templates that could then quickly be customized for plays aka email automation! Review Source GM Ghizlaine M. Director, Customer Success Computer Software Used the software for: 1-2 years ### "A Must-Have for Customer Success" August 11, 2017 5.0 Increased visibility into how and when our customers interact with our platform. The ability to communicate with customers in a scalable way. The ability to build out trends and usage benchmarks as they relate to the customer journey. Pros ChurnZero revolutionized the way we communicate with our customers. Not only can I build targeted cadences (that include email and in-app messages) based on activity, but I can quickly search for a particular user to determine how they've interacted with our platform prior to a call. The cadence feature, known as Playbooks, is KEY to engaging with customers in a scalable fashion. I can build Plays based on activity or in-activity - meaning if a customer has not logged into our platform in the last week, they'll automatically receive a personalized message from me prompting them to do so and asking why they haven't. I've received hundreds of responses from customers telling me WHY they do / don't use specific features. I can also use Plays to specify what segments of customers see within their "Success Panel" - this is a key feature when announcing our own product releases, upcoming events, or special announcements. I always check a specific person's usage prior to hoping on a call with them - it gives me leverage in understanding their activity within our platform without having to guess or ask them. I can also keep customers accountable when they have "homework" between trainings. All in all - GREAT tool with an amazing team. I cannot say enough nice things about Abby, the VP of Product who meets with my team biweekly to discuss best practices. We're in great hands with ChurnZero. Cons Honestly, I can't think of anything. It'd be great if we could see which browser a user is on when interacting with our tool - this is key for us as we don't support particular browsers. When "bugs" are reported by users, we almost always ask about the browser. It'd be awesome to know this during troubleshooting but also to build a Play around this to remind folks to use a compatible browser. I'm fairly certain this is on ChurnZero's roadmap though. Review Source AI Asif I. VP, Services & Operations Computer Software Used the software for: 1-2 years ### "Data-driven churn fighting! " January 4, 2023 5.0 Data consolidation - we used to hold much of the data in spreadsheets and other disparate systems. This meant that although we had the data, we had no way of overlaying it to see what it meant - ie the clients who were at risk of churn. This view of all the data points consolidated in the churn score algorithm is allowing us to monitor the health of our clients accurately and in a timely manner. Pros Churn Zero has become the single source of truth for our client data and is therefore used across departments to share crucial information. This rich and customised database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you have, to answer real-world business questions. The other feature I like is the Churn Scores, and the ability to have several customised algorithms of score calculations, depending on factors such as the type or size of the client. This allows for accurate client health measurement using data points such as usage, communications, and journeys. Cons The Journeys feature is a great concept but in reality, is not very flexible compared to a proper project management tool. I heard this is being improved but today it’s not quite there. Review Source VR Verified Reviewer Manager of Customer Success Telecommunications Used the software for: 1-2 years ### "Optimize your CSM team with ease!" June 23, 2020 5.0 We had the need to make our CSMs more efficient. With the high number of accounts each is set to manage, we needed a way to automate as much as we could and have a way to serve up the information rather than spend time researching it all. ChurnZero made that possible. From the initial sales process, through implementation and now in production, the ChurnZero team continues to be phenomenal to work with. Pros ChurnZero is very easy to use. The automation of tasks, emails, etc that make the proactive aspect of the CSM role so valuable are the most beneficial parts of the tool. Being able to segment customers and determine targets makes sifting through data a thing of the past. Cons I like this feature, but I think it could use some enhancements. Currently only able to add certain segments to command center for quick look. And perhaps opening up the ability to make more changes to the opp data coming from SFDC - not a deal breaker, but would love to be able to live in just ChurnZero for all updates. Alternatives considered [Tatango](https://www.capterra.com/p/145849/Tatango/)[Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) Reason for choosing ChurnZero Ease of use, value for price Review Source KR Kate R. Strategic Advisor Used the software for: 1-2 years ### "ChurnZero gives me a wide view of my entire client base and allows me to keep tabs on my accounts. " August 1, 2017 5.0 \-Identify quiet clients that may be at risk -Stay on top of my entire book, not just vocal clients -Find new Users that I may not have been introduced to (who else is spending time in the app?) -Reduce Churn on clients (reduce revenue loss) -Find new ways to engage quiet clients (outside of traditional email and phone call) -Mass update my clients (saves me time, and gives me tracking on these efforts) -Identify up sell opportunities (generate new revenue for my company) Pros \-It is so helpful to be able to filter for different activities, and segments of clients. This gives a thorough view of all of my different accounts, and prevents clients from "slipping through the cracks". -The customizeable Churn Scores and segments allows me to define what I feel makes a "good" or a "bad" clients, so I can really control my views based off what is "important" to me. -I love the real-time alerts (that I can set and customize). This really allows me to stay on top of important issues/events (account suspension, holds). This allows me to address client issues in real time (often before the client knows there was even a problem!) -The Playbooks save me so much time, I can easily identify and mass email my clients when needed. It is great to have tracking on who engaged or did not engage with my content. -The in-app alerts are nifty too, as a different way to reach my clients outside of an email or a screenshare. Cons \-Sometimes I forget to log in to the app when I start my day. However, I still get the most important alerts emailed to me via CZ. So, even if I forget to log into the app, I am still in the know. Review Source Chris P. Director of Accounts Hospitality Used the software for: 2+ years ### "Exceptional Customer Service to Meet Unique Needs" July 13, 2021 5.0 The team is comprised of true professionals who seem to enjoy their job and excel at customer success. Pros Churnzero's customer service is exceptional. Our CSM and the CX Team are quick to help understand our unique needs or issues and offer solutions. Cons This is a robust piece of software. It takes time and effort to fully understand how to best utilize Churnzero for maximum effect. If you choose to only use 25% of the available features, you'll still be much further ahead of your competitor who is not using anything to manage engagement and adoption. Review Source EI Eden I. Director of Client Success Hospital & Health Care Used the software for: 6-12 months ### "Game changer for our customer success department" July 9, 2021 5.0 Before CZ we did not have any visibility on customer usage and we had to rely on customer reporting to understand how and if our product was being used. With CZ we can measure adoption and usage and provide intervention and support as needed. Pros ChurnZero has allowed us to create an effective, personalized and scalable onboarding process for our clients. It has given us the insight and the tools we needed to improve retention and expansion. Cons It's time consuming to integrate and implement, but totally worth it. Review Source Daniel F. Majors Account Manager Used the software for: 1-2 years ### "ChurnZero has changed the way I manage my clients, making it easier successfully do my job!" November 13, 2017 5.0 Pros I am constantly working with clients and scheduling calls, so ChurnZero is great for me to quickly check usage reports, recent activities, and even active contacts. There have been a few times I've been able to identify new users simply from the CZ dashboard or my custom alerts, which has helped me to be visible to everyone I should be engaged with. The trigger emails/custom alerts I mentioned are lifesavers. I've been able to promptly address potential client "fires" with the client before the client brought them up to me. This positioned me as a knowledgeable ally and resource that they can come to for assistance. Cons There's not much to dislike with the service. Sometimes the ChurnScore might not be as representative of my clients' health, but that is basically subjective to each client and their own strategy & use of their platform. Review Source RL Richard L. Learning and Development Manager Marketing and Advertising Used the software for: 1-2 years ### "Get ready! ChurnZero allows you to dig as deep as you want." July 12, 2021 5.0 Overall, CZ has been a good experience and it is an incredibly powerful tool. Pros Once you get familiar with how and where to set things up, it is very user friendly. With so much in the application, the UI may initially overwhelm, but it is necessary to pack it all in. Our CSM and Support have been very responsive and helpful throughout every phase of the journey so far. Cons This con is also a pro... there is SO MUCH in ChurnZero, it just goes deeper and deeper. You need time to practice and plan. It is a short road to get started, but a long road to get it completely dialed in the way you want. I feel the Academy brushes over topics, but leaves a bit to figure out on your own. In addition, the Knowledge base provides basic info, but you need to dig for more complex set up. The email capabilities are a major hurdle. I have spent hours testing HTML in templates, along with the message formatting. If you are used to other customer facing email platforms this leave a lot of room for improvement. Reason for choosing ChurnZero Was not involved with this decision Review Source Andrew S. Customer Success Manager Internet Used the software for: 6-12 months ### "Great for tracking your customers progress... or lack-thereof if that's the case" August 27, 2018 5.0 It's been a positive experience. We have a lot of data and narrowing down what we want to track and where/when was key to getting this up and running better. Now that we've worked out a few of our own kinks ChurnZero is running very smoothly and allowing us to track the data we didn't have before. Putting us a step ahead of our clients instead of 2 steps behind. Pros ChurnZero has been very responsive with our request, even though they can't meet all of them we've gotten great feedback from them. It's great to have a system that tracks what our customers are doing and we're able to set up benchmarks for them to hit with reminder task and all of that fun stuff. Cons Not much here. Only thing that I've heard a lot about is being able to CC people on the same email that are from the same company when using plays or journeys, right now it's all individual emails, so 7 people from the same company will get the same exact email but as an individual. It's a feature request and we cross our fingers for this in the future Review Source Leilani S. Customer Success Advocate (CSA) - Team Lead Computer Software Used the software for: Less than 6 months ### "We are fairly new to using ChurnZero but we like the flexibility of the product AND their team! " October 30, 2017 5.0 Usage statistics, understand customer activities/behaviors, communicate with customers using in-app and email platforms, track renewals, etc. (sure there are TONS more we have YET to discover). In general, we hope that ChurnZ will help with forecasting, identify & address at-risk customers, NPS and reporting Pros We are fairly new to using ChurnZero but I like the flexibility it has and the amount of information we can have pulled from Salesforce. Our own company believes in visibility and with ChurnZero, for both our Support and Success team, it is starting to show just how awesome of a tool it can be! We use ChurnZero to monitor usage statistics, understand customer activities/behaviors, communicate with customers using in-app and email platforms, track renewals, etc. (sure there are TONS more we have YET to discover). In general, we hope that ChurnZ will help with forecasting, identify & address at-risk customers, NPS and reporting. Not to mention how awesome Abby was with training our team. Cons Many of the issues are internal issues on our end such as making sure our data is clean in Salesforce and not really knowing what would be best to monitor for the health of our customers. But the more we use ChurnZ the better equipped we are at find that happy medium. Review Source PP Pete P. Customer Success Manager Used the software for: 1-2 years ### "Easy to use platform providing user engagement in real time" May 4, 2018 5.0 Improved loyalty and reduced churn. Ability to easily send NPS surveys and tabulate results and address issues as required. Pros Simple set-up, easy to use, great customer support. The product easily interfaced to our CRM and customer cloud-based SaaS platform and provides real-time insight to client usage and behavior. It is an awesome tool to segment your client base into manageable areas and to target each segment with automated campaigns to address concerns or give shout outs. Great at NPS surveys and allows quick replies to comments/scores. Over-all highly recommend to improve retention and reduce churn. Cons Ability to predict client churn is based on criteria chosen by company then red, yellow, green colors indicate those groups most likely to churn. In our case, criteria is difficult to determine and we change choices based on input from sales, support, etc. Not easy to see if our choices are the best determination in churn prediction however that is on us. ChurnZero does not automatically calculate churn percentages of clients by day, week, month, etc. exporting to data to spreadsheets still required. Review Source Kim G. Key Account Manager Used the software for: 1-2 years ### "ChurnZero saves tons of time and shows me exactly which clients need attention to help reduce churn" December 2, 2017 5.0 Pros With this software, I no longer have to log in to each and every account to understand individual usage. ChurnZero provides detailed information on who, what and when specific activities occur, allowing me to quickly understand how I can best help each user. What's even better, is that you don't need to be logged in to ChurnZero to know what is happening. Having email alerts for the most important events, makes it easy to react quickly and stay in front of potential issues. Cons There are a few more things on the wish list as far as additional alerts, but the team has been extremely receptive and just waiting on the tech to be combined with our platforms. Review Source YL Yvette L. Sr Client Success Manager Computer Software Used the software for: 2+ years ### "Useful platform" March 14, 2022 5.0 Our Client Success Managers at ChurnZero have always been really helpful. I like getting real time info to share with clients. Pros I like that once it's setup , it's pretty simple to use for daily tasks. I also save a lot of time from logging into my client's accounts to manually tracking their usage. I can use ChurnZero to assess their usage for me. Cons I can't customize the dashboard. I need time zones! Alternatives considered [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) Reason for choosing ChurnZero Price, didn't need something as robust at the time. Review Source ER Edward R. Senior Manager, Customers, APAC Information Technology and Services Used the software for: 2+ years ### "Superpowers" July 13, 2021 5.0 Every day I wonder if something is possible and ChurnZero makes it easy, usually to do myself, but sometimes I need the Success team to point out the obvious to me. Pros Simple design and architecture that treats me like an adult and gives me maximum flexibility. Cons We have a tricky requirement that isn't supported properly that makes us need certain workarounds. Review Source David C. Customer Success Manager Used the software for: Less than 6 months ### "Great product and even better support!" February 28, 2018 5.0 It is helping us in our fight to reduce churn and proactively communicate with our customer base. Pros The piece we have enjoyed the most is the assistance we have received through our onboarding process. Our CSM has been great, giving us a full understanding of the solution's capabilities, best practices across the industry and many other tips for a successful deployment. The simplicity of integrating ChurnZero to other tools used in our business has been wonderful. Finally, the ability to segment our base in many different ways is very helpful along with the fact that we can build our own workflows, task creation and responses to live events has made our CSM team much more efficient and effective. Cons 1) When attempting to create responses to live events in our application, it would be much simpler to work with specific attributes rather than segments. This is something that was raised and work is being done to implement the ability. 2) Unable to see a log of email communications - we have resorted to including our email addresses to the BCC list on every outbound email to ensure the messages are being delivered Review Source VR Verified Reviewer Consultant Computer Software Used the software for: 6-12 months ### "Managing Customer Accounts is Easy with ChurnZero" December 4, 2020 5.0 Overall, my experience has been great using ChurnZero. It's easy to manage accounts, send bulk emails, and get a grasp on how all my accounts are doing without having to dive deep into each account. The reports are upfront and fully customizable. Pros The organization and integrations with ChurnZero make it so easy to manage all customer accounts. The marketing emails are great too. Cons Task Management just needs a slight tweak. Right now it's tough to quickly jot down notes on accounts without having to navigate through a few check boxes to get it added. This is what I need to fully switch over to using it for all task management. Review Source Ana H. Global Director, Customer Experience Logistics and Supply Chain Used the software for: 1-2 years ### "Sophisticated machine" March 11, 2022 5.0 Usage insights, NPS launch, Support ticket view Pros The integration and CS support we have gotten Cons The fact that you cannot @ mention colleagues and interact real time Alternatives considered [ClientSuccess](https://www.capterra.com/p/157971/ClientSuccess/)[Gainsight CS](https://www.capterra.com/p/148980/Gainsight/)[Totango](https://www.capterra.com/p/222281/Totango/) Review Source Sam P. Senior Strategist Marketing and Advertising Used the software for: 1-2 years ### "Visibility Is Power" November 19, 2018 5.0 It's all about protecting the MRR, my experience has been great. Pros There are so many benefits in utilizing ChurnZero. However what I like most is that you're able to see the big picture. From churn scores to net promoter scores, you're able to see client health. When you have dozens and dozens of clients, it's easy to lose track of what's going on. It's easy to have client's slip through the cracks. Using ChurnZero significantly reduces that risk. Cons Learning how to use a lot of the features does take some time before you're comfortable with it. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.