Who Uses This Software?

B2C ecommerce, retail, consumer services, consumer electronics, consumer goods, travel/entertainment, subscription services, internet.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $49.00/year/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Kustomer
  • www.kustomer.com/
  • Founded 2015
  • United States

About Kustomer

Kustomer is the first intelligent CRM for Customer Experience that focuses on customers, not tickets, enabling companies to know everything about every customer. Used by Slice, Smugmug, Outdoor Voices, and more, Kustomer provides businesses with a full view of every customer's lifetime. Kustomer unifies all relevant data, customer history, apps, and systems, enabling informed serice actions. Kustomer was founded in 2015 with headquarters in New York City.


Kustomer Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Kustomer Reviews

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