# Adventure Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Adventure Office the right Tour Operator solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158019/Adventure-Office/reviews --- Adventure Office 4.6 (33) [View alternatives](https://www.capterra.com/p/158019/Adventure-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Adventure Office Ease of use 4.4 Customer Service 4.9 ## Pros and Cons in Reviews DS Dale S Information Technology ManagerRecreational Facilities and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Patience and calls to customer support are essential for success.“ May 19, 2023 MB Mark B ownerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Having to set up inventory every year seems a bit cumbersome.“ September 24, 2020 MO Mia O Business ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It is a bit pricey for what we sometimes feel we would like to pay, but it is a great resource with great customer service for when we are unable to problem solve on our own.“ May 3, 2022 NM Nancy M Office ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “I like the fact that customer correspondence stays organized in an easy way to locate. Once you learn the online booking flow, it is easy to use and make changes if necessary.“ May 13, 2022 NM Nancy M Office ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “I have had good luck with Customer Service any time I need them and our customers advise that their online booking experience was easy and straightforward.“ May 13, 2022 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Molly S. Colorado PRogram Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Hugely robust and customizable, and always improving." September 14, 2020 5.0 These guys are all really nice, patient and helpful! Even with their substantial I have never once felt like they didn't have time to answer my dumb questions. And before we had even started building our system they invited me to join a seminar in Denver that they were bringing existing clients to so that I could start seeing it in action, and I met other users who I have stayed in contact with. Pros We went with this software because none of our trips, though routinely run on a daily or seasonal basis, are never one-size-fits-all so it was important to have the automation enough to allow people to place bookings online, but also remove all the automation so we could have more hands-on interaction with our clients after they placed a booking so that we could vet them and their ability to participate safely. This software helps us book and organize daily local full day and half day trips in Colorado as well as big mountain multi-week expeditions in Alaska and on all 7 continents, so that gives you a good idea of how robust and customizable the system is. I can run my Colorado program completely independently of the expedition business on the same platform, same database, totally side by side. We were able to set up the system to cater to the most intensive parts of our climbing programs and then set custom settings for the types of activities we run which require the least amount of hand-holding and let those bookings pile in! Support at AO has been totally phenomenal and helpful, and they understood that we were an outside the box organization for them, and they seemed to jump on the chance to use our needs as a tool to help them develop in new directions. If they can't make a feature request happen immediately, they are certainly open to putting the request into development when the busy season is past! Cons This system is not as simple to set up as the likes of Fare Harbor or other really nicely designed platforms, nor as aesthetically pleasing, but the ease of use was exactly what drove us away from Fare Harbor or similar. What is perhaps a con for some in this regard is a total plus for us. We needed customizable and comprehensive, and that's what we got with Adventure Office. I needed scheduling for my guides as well, which others couldn't provide. All of the functionality and ways to arrive at the same outcome in Adventure Office make it a lot to learn at first, but it makes the platform simply very good at what it does. There are a couple of things that the system does only moderately well, but those aspects will be developed into better modules I'm certain. Also, when first learning the system, it would be nice if support and the onboarding staff could start with helping new users and admin understand the overview of the various distribution channels (A nice feature), the possibility to link live to booking agents like Viator, and the overall structure of the system so that you understand what you're building when you build it. That would save some lengthy head scratching on the phone with support if I had picture in my head from the outset exactly what the information structure was (having a hard time describing this, but all I can say is I'm a visual learner and this system is very not visually intuitive and it takes a while to learn where everything is buried). Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Only Sky](https://www.capterra.com/p/181492/OnlySky/)[Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)[The Flybook](https://www.capterra.com/p/154169/The-Flybook/)[Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/) Reason for choosing Adventure Office I'm sure I've forgotten a couple of platforms I demoed. We went with Adventure Office mostly because it included most of the features we required of our system. There were several VERY close seconds but they all were missing a key feature we really wanted, mostly being a guide scheduling module as well as everything else. Arctic Reservations were nearly the one we chose, but they didn't have scheduling capacity at the time of research. Switched from [CiviCRM](https://www.capterra.com/p/79192/CiviCRM/) Civi was awful. Of course customizable, but every time we contacted out IT folks and asked if Civi could do some kind of function we were always told it would do that. But we needed to see the need for something and then request that it be built in Civi and pay for the time every time we wanted a feature developed. We just needed a platform that was already built and which did more than Civi could. Review Source DS Dale S. Information Technology Manager Recreational Facilities and Services Used the software for: 2+ years ### "Powerful and Flexible with Responsive Customer Support" May 19, 2023 4.0 It's a massive system that really demands a team effort within our company. Patience and calls to customer support are essential for success. Pros Incredible customer support is the key that makes this complex system work as the primary engine of our company. Integrated reservations booking for lodging and activities as well as retail POS and resource management (not to mention digital waivers, General Ledger accounting, and more) can make the installation and administration difficult - but their Customer Support team is always responsive and knowledgeable. Cons It can be overwhelming when trying to figure out unfamiliar functions, modules, or fields - but Customer Support has always helped us figure out how to make things work the way we need.Connecting lodging units and activities to third-party agents such as AirBnB and Booking has been a struggle but continues to improve. Alternatives considered [HotelKey](https://www.capterra.com/p/198632/HotelKey-PMS/)[The Flybook](https://www.capterra.com/p/154169/The-Flybook/) Reason for choosing Adventure Office Every time we look for alternatives we wind up back at AdventureOffice because of its depth of features, customer support, and pricing. Review Source Response from Adventure Office May 22, 2023 Thanks for the feedback, Dale! We love working with ya! MB Mark B. owner Hospitality Used the software for: 2+ years ### "My opinion" September 24, 2020 3.0 I like the software. We got in early on in its development and they have been solving issues and changing design to accommodate all types of business. They're support is excellent. \[SENSITIVE CONTENT HIDDEN\] is awesome and is ready to help at any time. She understands the needs of the Guide and outfitting world. Pros The reports. It is easier to stay on top of things . Cons Scheduling on a daily bases. Having to set up inventory every year seems a bit cumbersome. Reason for choosing Adventure Office Recommended from a friend. Review Source MO Mia O. Business Manager Non-Profit Organization Management Used the software for: 2+ years ### "Adventure Non-Profit Review" May 3, 2022 5.0 It is a bit pricey for what we sometimes feel we would like to pay, but it is a great resource with great customer service for when we are unable to problem solve on our own. Pros I love that we can customize reservations, because we offer unique adventure experiences for people involved. Cons Only working in the back office makes it difficult to know what the experience is like for our customers in the front office and ease of use might be a bit compromised. It is also a complicated process to update and manage pay rates and to know what is seen from the front office. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Adventure Office Automated emails. Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Opportunity for use of software organization wide. Review Source Response from Adventure Office May 11, 2022 Hey Mia! Thank you so much for your feedback. As with anything, we could schedule some time to go over all of the client-facing sides of AO as well as your rate plans. Just let us know in support. Thank you for being a great user of Adventure Office! NM Nancy M. Office Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Happy Customer" May 13, 2022 4.0 Adventure Office has been our online booking software for about 4 years. I have had good luck with Customer Service any time I need them and our customers advise that their online booking experience was easy and straightforward. Pros I like the fact that customer correspondence stays organized in an easy way to locate. Once you learn the online booking flow, it is easy to use and make changes if necessary. Cons We don't use all the features that are available, so I have to tell my employees to just ignore a bunch of different options and focus on the ones that we use. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Adventure Office Adventure Office was very professional looking and the Staff was very down to earth, which made me feel comfortable asking questions about things that I didn't know anything about. It offered the functions that we needed and the price was fair. Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Peek had limitations that Adventure Office didn't. Splitting payments and online waivers being the top 2 reasons we switched Review Source Response from Adventure Office May 17, 2022 Hey Nancy, thank you so much for your review! Can't wait to keep working with you! Good luck this season! CN Crystal N. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Adventure Office has made things so easy. " May 9, 2022 5.0 Pros Used Arctic in the last and switched to Adventure Office and love it. The front end is extremely easy and fast for guests to book online. Back end offers so much from reports and operations I would be lost without it. Customer service is top notch and they care about their clients. Highly recommend. Cons At first the back end was a little daunting, click after click to create a reservation but once you learn all the extra options they end up being super helpful. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Adventure Office I liked that Adverure Office is small and family owned, operated. You won’t get better client supporter than with AO. Review Source Response from Adventure Office May 17, 2022 Hey Crystal! Thank you so much for taking the time to leave us a review. It's been great working with you and we are looking forward to supporting you for years to come! ST Scott T. Owner Recreational Facilities and Services Used the software for: 2+ years ### "10 years and counting, couldn't run our business without it!" September 15, 2020 5.0 Adventure Office has been there for us, from on-boarding to accepting updates/changes today. We ALWAYS get return phone calls (assuming they didn't answer the phone) and emails in a timely manner. On any given day we can speak with a human that will help/address/solve any problem we've had over the last 10 years. Pros What I like most of AO, for as long as I've been with them, is I can see yearly changes and upgrades and know that the fees I'm paying are going towards continual improvement in the software and service they provide me. Cons Initially the user interface was lacking - about 3 years ago they when through and entire UI revamp and the software is now easier on eye and intuitive for new staff to learn. Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Reason for choosing Adventure Office #1 was a referral from another outfitter, second was speaking with \[SENSITIVE CONTENT HIDDEN\] on a couple of occasions - they were simply people I wanted to work with. Switched from [Adventure Engine](https://www.capterra.com/p/79895/Adventure-Engine/) We weren't seeing the kind of integration we needed to work with other software service provides we were working with to meet our marketing needs. Review Source TM Tom M. Member Leisure, Travel & Tourism Used the software for: 2+ years ### "Awesome partner " September 16, 2020 5.0 It’s been great. I can make changes from my phone, a tablet or anywhere I have the internet. Pros It is so flexible and adds to our image. With them we can accomplish a high level of professionalism without adding staff. Their customer support is top rate too. They are constantly developing new features to stay on top of their game. Cons There is a lot the system can do, so setup can be a bit confusing, but their staff is great about helping you through it. Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Reason for choosing Adventure Office It was better developed for my mix of services offered. The software worked for my business rather than making me adjust to fit theirs. Review Source JL Jessica L. Co-Owner Recreational Facilities and Services Used the software for: 2+ years ### "Great Software" May 13, 2022 5.0 Not only are the owners great people, the entire team is super helpful and friendly... and most of them have actually worked in this business, so they understand your perspective so much better. No company is perfect, but they really strive to make the best product for their customers and make great improvements every year. Pros This software increased our revenue by a massive amount. Customers also love being able to book 24/7 on our website without having to talk to anyone. There are a lot of customizable features, so you can really make it work the best for your unique business. Cons The CRM could be better. We would love to run more promotional and diverse campaigns. Other software may have better website integration, however I can guarantee the backend features, customization and customer service don't compare. Review Source Response from Adventure Office May 17, 2022 Thank you for taking the time to write this wonderful review! We love having you as a client of Adventure Office and I look forward to seeing how we can build features to best support you even better in the future! JA James A. Owner Hospitality Used the software for: 6-12 months ### "Best of the Beat for Tour Business" May 10, 2022 5.0 This is absolutely the best software to use. We at ccattours.com love it. I personally looked at 14 other platforms and this is the best out there. Ease of use, functionality, price and features for our back office and our customers far exceed the competitions software. I can't recommend them enough. The customer support team is always there when you need them. They deserve more than 5 stars. Pros Ease of use, functionality, price and features for our back office and our customers The customer support team is always there when you need them. They deserve more than 5 stars. Cons So robust that to use every feature will take some time to utilize. Review Source Response from Adventure Office July 13, 2022 More than 5 stars!! Thank you, James! We are so glad you joined up with Adventure Office! Looking forward to being your partner for many years to come. GH Greg H. Owner Hospitality Used the software for: 1-2 years ### "Far Flung Outdoor Center" September 15, 2020 4.0 Good. The most important aspect is they are responsive to calls, questions and issues. Pros Flexibility; relative ease of use; company stays on top of fixes and bugs Cons Lodging needs to be more robust Accounting is disjointed Deposits need to be independent of each other Review Source JE Jody E. Information Systems Manager Recreational Facilities and Services Used the software for: 2+ years ### "Whitewater Rafting" September 24, 2020 5.0 I love Adventure Office and the support staff. They are an amazing group of people. If one cannot help me they are not afraid to move me up to the next level of support. This software is constantly growing and improving. We have many trip offerings making it is rather complicated to get through the set up, but if you are thoughtful and careful, it will serve you well. Pros It is user friendly making it easy to train new staff to check availability, make a reservation, take a payment, print reports and operate the point of sale. We are a whitewater rafting company in Colorado. I am a huge fan of the operations end of the program. I can maximize our boat capacity which maximizes our profits. Cons The point of sale works well and is easy to learn from the end user perspective. I wish it were faster! The set up is clunky and not very flexible. The POS reports are rather useless. We hoped to be able to track our inventory easier, but have stuck with our old system for now. I have no doubt this will improve over time. Reason for choosing Adventure Office AO had more of what we wanted. Our first reservation program was excellent at managing operations and rationing. AO was the closest we could find to meet the expectations we had. It has evolved to meet and often exceed those expectations. It brought us into the world of online reservations, which has been fantastic. We are able to do the same amount of work with fewer staff. There is always room for improvement and they are willing to listen to their customers requests and needs. We don't always get what we want, but we mostly do and often get more than what we asked for. Review Source JH Julie H. Hospitality & Retreat Manager Recreational Facilities and Services Used the software for: 2+ years ### "Review from a reservation creator" May 4, 2022 4.0 Overall it is user friendly once you have everything set up. Pros It is easy to make a contract and send it out. I can add on things simply and it looks neat when delivered to a client. Cons Adding on a self registration is a bit difficult. There are many little things you can customize which is great, but also a lot to figure out. Reason for choosing Adventure Office There was a 3% fee and we didnt need a lot of different options. We primarily just use it for 2 things. Review Source Response from Adventure Office July 13, 2022 Thank you for the review, Julie! We'd love to help you organize your registrations in an easier way. Our support team is here for you whenever you need us! NM Nancy M. Reservations Assistant Leisure, Travel & Tourism Used the software for: 2+ years ### "Adventure Office has great customer service!" May 12, 2022 4.0 Pros I love the huge customer data base, managing reservations and selling them through the software. Adventure Office has always had amazing customer service! Cons I think it's weird that you can't delete a customer out of the data base. Also I haven't found a way to manage inventory from add-ons yet. There's no "Quantity on hand" feature like most POS systems I've used. Also I have yet to find an easy way to print a trip roster or manifest. The only way I've seen to do it the print comes out very hard to read. Review Source Response from Adventure Office July 13, 2022 Hey, Nancy! Thanks for taking the time to leave us a review! Your feedback is super valuable and helpful as we are always looking to grow the software in ways that make it more usable for our clients. MT Mitch T. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Working with AO" May 13, 2022 4.0 I have had a great overall experience with AO. I would recommend them to anyone who is looking for a booking software with excellent behind the scenes support. Pros I have been with AO for several years. The support they provide is very good. They are always willing to try and fix the product over the phone but some issues we run into require more in depth changes as our industry continues to change. Cons The software as a whole is written for a general booking type. We have had to work with AO to get it more specific. Review Source Response from Adventure Office July 13, 2022 Thanks, Mitch! The support team is our greatest strength, so it's good to hear you've had such a positive experience with them. CL Catherine L. office manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Excellent customer service!" September 15, 2020 5.0 Over the past 2 years of using Adventure Office the customer service has been awesome! Specifically \[SENSITIVE CONTENT HIDDEN\] expertise in knowing how to effectively use the software program and to assist in setting up your specific company needs. She has gone over and above to make sure everything works properly and will have it fixed quickly if changes need to be made. Its invaluable knowing you can actually speak with someone knowable 7 days a week! Very impressed with Adventure Office and the great employees they have working for the company. Thank you very much for everyone's hard work! Catherine Pros Great source for keeping customer information history. Ease in being able to search and produce reports for just about anything you need within the stored data base. Perfect for compiling sales tax reports. Cons It can be challenging when changes to a reservation need to be made. I can be slow at times, but I work in a rural area and our internet isn't the best. Review Source aT aubrey T. operations manager Hospitality Used the software for: 2+ years ### "adventure office review" May 9, 2022 5.0 Pros very easy to navigate, tons of reporting options Cons reports are confusing many times. I have to call to find something Reason for choosing Adventure Office web based, great tech support Switched from [RESMARK](https://www.capterra.com/p/99106/RESMARK-Systems/) Resmark was outdated and slow Review Source Response from Adventure Office July 13, 2022 Hey Aubrey! Thank you so much for taking the time to leave a review. It's great working with and supporting you! AL Andy L. owner Recreational Facilities and Services Used the software for: 2+ years ### "Top Notch Customer Service" May 16, 2022 5.0 They are the best! Pros They are always innovating and they stay closely connected to their customers. Can't imagine ever entertaining other option other than Adventure Office. Cons They are always improving... A robust CRM piece would be nice. Reason for choosing Adventure Office Customer service Review Source Response from Adventure Office July 13, 2022 Thank you, Andy! We love working with you guys. We'll take that feedback about adding more CRM functionality to the development team and see what our options might be! KN Kaylani N. Food and Beverage Director/Reservations Recreational Facilities and Services Used the software for: 2+ years ### "My review!" May 3, 2022 5.0 Pros Amazing system set up to help users like me understand it. The helpdesk is more than helpful, attentive and quick to reply and help. Cons Small little kinks here and there. More updates are to be had but I can see they are already in the process of doing so. Review Source Response from Adventure Office May 11, 2022 Thanks for such a positive review, Kaylani! We love having you as clients and are looking forward to supporting you for many years to come! LB Logan B. Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Software and Great Support Team" September 25, 2020 5.0 Overall it is a great software, and the support team is awesome. Pros I enjoy that the software is very customizable and can handle all of our activity and rental inventory needs. The software support team is top notch, and is always there to help with any questions that come up. Cons Due to the complexity of the software, which is also what makes it so great and gives us the customization that we need, the learning curve can be a bit high for new management staff. Although the learning curve can be high for the management staff, it is a very easy software for the sales staff and day to day operations staff to learn. Review Source BO Beth O. Director of Marketing Leisure, Travel & Tourism Used the software for: 2+ years ### "Very Satisfied Customer" October 1, 2020 5.0 They are happy employees and take pride in making their system robust and useful for each type of business customer. Easy to communicate and work with. Responsive. Want to do the right thing for the customer, quickly and efficiently Pros Ease of use; ease of training; creative solutions, attentive, professional and responsive customer service Cons Certain categorizations were used based on whether a next contact date reminder had been set, and our team didn't know this and wasn't using the "next contact date" feature, so our data was mis-identified for a time and required a programming work-around Reason for choosing Adventure Office Made our company more efficient and accurate Review Source SB Sam B. Owner/rock climbing guide Sports Used the software for: 1-2 years ### "Thank you! " May 17, 2022 5.0 Pros Once I learned the in’s and outs it is very efficient and helpful. Cons It’s hard to say anything here. The staff is always available to help and figure out how I can best use this software for my company specifically. Review Source Response from Adventure Office May 18, 2022 Hey Sam! Thanks for taking the time to leave a review. We love working with you! MG Madi G. Operations Manager Hospitality Used the software for: 2+ years ### "simple to learn " April 8, 2020 4.0 Pros The best part about this software is how easy it is to teach and learn in a short amount of time. The shopping cart set up makes this super easy. Cons Business reports could use some improving to help with marketing and admin Switched from [RESMARK](https://www.capterra.com/p/99106/RESMARK-Systems/) Better functionality Review Source KF Kathryn F. General Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Great Customer Service" April 15, 2020 5.0 What sets them apart is their customer service and availability to answer questions and walk you through step by step. They are also willing to listen to customer needs and make adjustments to the software based on feedback. Pros Going from 0-100 in a seasonal business with a new software system can be intimidating, but the staff at AO was there for us every step of the way. They answered questions, customized features and ironed out the kinks. Cons It was not built specifically for our industry, so there were some reports and functions that we needed that didn’t exist, but their team found work arounds or custom built what we needed. Review Source AJ Audrey J. Vice President Entertainment Used the software for: 2+ years ### "Great Company to work with " April 16, 2020 5.0 As a small business this makes our reporting to accounts and marketing easy. Jessie in customer support is amazing. Nothing is ever too much trouble for her to assist us with. Great team players. Pros Ease of use and ability to train our team on new system Cons Integration of results especially the waiver release forms. Reason for choosing Adventure Office Price and admin support. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.