Who Uses This Software?

Independent Auto Repair shops. We are looking for shops that want to take their business to the next level by automating their back office and communications with customers with a web based app.


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $125.00/month
  • Pricing Details
    Small additional cost per user, under $20/mo
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MCi Methods
  • www.mcimethods.com/
  • Founded 1998
  • United States

About Shop Methods

Shop Methods is a suite of web apps that modernizes the way your shop does business. It streamlines the flow of information from customers to your technicians and you. Increase your productivity while keeping your customers happy with their own shop app. Shop Methods boosts your shops efficiency by integrating with many key external systems: Quick Books, PayPal, Payment Processors, MOTOR, Part Vendors, etc Customers, Jobs, Invoice and Payments, Parts and OEM data.


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Shop Methods Features

  • Billing & Invoicing
  • CRM
  • Inventory Management
  • Labor Rates
  • Maintenance Scheduling
  • Quotes/Estimates
  • Service History Tracking
  • VIN Lookup
  • Work Order Management

Shop Methods Reviews Recently Reviewed!


Great! Customer's Love the Customer Portal and Paying on Their Phone.

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is cloud based. Very simple to use with few rules, but very detailed if you want to use those details. The automated interactive texting to customers is a great time save...keeps me off the phone. Online is good too, I can work from home. And I like the subscription on a month to month with no contract.

Cons: The inventory piece is a bit basic. Could use a few more reports, they have been adding them.

Overall: We really like the automation. The automatic emailing of invoices and receipts to the customer. The customer can also make their own appointments through the customer portal and the scheduler lets us view the shops capacity with a quick glance. The nice thing is, if it doesn't exactly do things the way you want, just ask, that functionality is probably coming soon.

Capterra loader

Very simple and inclusive shop management software with high versatility.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support is very responsive. Any problems are patched within 24-48 hours, and even before the patch is applied, a solution is granted for the faulty case much sooner. It's an intuitive system with very clear navigation and great ease of use.

Cons: If anything were to be improved, it would be the implementation of a more colorful GUI.

Overall: Great data management with super easy year end review visuals allowing for easy tax setup.

Great software

Jan 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Using Shop Methods in our dealership, our writers and technicians love it. Much easier to use than our previous system and support by their team is above and beyond anything else we've experienced from a third party provider. Highly recommend them.