--- title: "Agilence Analytics Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Agilence Analytics Software - reviews, pricing plans, popular comparisons to other Business Intelligence products and more." source_url: "https://www.capterra.com/p/158088/20-20-Data-Analytics/" page_type: "product" language: "en" --- # Agilence Analytics Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Agilence Analytics ## What is Agilence Analytics? Agilence is the industry leader in loss prevention and asset protection analytics for retail, restaurant, grocery, and hospitality brands, helping operators reduce preventable loss and increase profit margins across digital and physical channels. The Agilence platform unifies data from hundreds of sources, including POS, eCommerce, inventory, HR, and alarms, and uses advanced AI and exception-based reporting to surface anomalies, streamline case management, and automate audits. Agilence has been repeatedly recognized for customer service excellence and continuous innovation, including new analytics modules for inventory loss and safety, expanded case and audit management capabilities, and strategic partnerships that extend its shrink prevention expertise worldwide. ## What is Agilence Analytics used for? [Data Analysis](https://www.capterra.com/data-analysis-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/)[Predictive Analytics](https://www.capterra.com/predictive-analytics-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Agilence Analytics?[Manage this product listing](https://www.g2.com/products/agilence/claim_requests/new?auto=true) ## Agilence Analytics Overview Updated September 2026 AI summary Agilence Analytics offers business intelligence and data analysis tools for organizations of all sizes, providing dashboards, ad hoc reporting, and visual analytics to support data-driven decisions. It integrates with multiple data sources and includes features like predictive analytics, customizable reports, and collaboration tools. Deployment options include cloud and web-based platforms, with mobile access available for iPhone users. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Agilence Analytics 4.8 (5) VS. [### Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) [4.6 (1,893)](https://www.capterra.com/p/176586/Power-BI/reviews/) Starting Price $1 Per User, Per Year Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.1 (1,872) Value For Money 4.5 (4) Value For Money 4.4 (1,275) Customer Service 5.0 (5) Customer Service 4.2 (1,210) ## Agilence Analytics alternatives [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) [4.7 (8,101)](https://www.capterra.com/p/177042/Google-Analytics/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177042/Google-Analytics/) [Tableau](https://www.capterra.com/p/208764/Tableau/) [4.6 (2,362)](https://www.capterra.com/p/208764/Tableau/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208764/Tableau/) Highest Rated [wetracked.io](https://www.capterra.com/p/10028367/wetracked-io/) [5.0 (210)](https://www.capterra.com/p/10028367/wetracked-io/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10028367/wetracked-io/) [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [4.7 (2,330)](https://www.capterra.com/p/268690/Google-Cloud-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [View all alternatives](https://www.capterra.com/p/158088/20-20-Data-Analytics/alternatives/) ## FAQs about Agilence Analytics Overview ### What company size and specific industries is Agilence Analytics built for? Agilence Analytics is designed for multi-location retailers, grocers, restaurants, and hospitality brands, especially organizations managing stores and digital channels. It suits larger businesses with several locations that need AI-powered loss prevention, shrink reduction, and operational insight across the enterprise. Features and Usability ### What are the key features of Agilence Analytics? Agilence Analytics offers AI/Machine Learning, predictive analytics, and demand forecasting for retail analysis, plus ad hoc analysis, ad hoc reporting, and query builder tools. It also includes dashboards, scorecards, KPI monitoring, data blending, multiple data sources, alerts/notifications, role-based permissions, and access controls. Getting Started and Support ### What training and onboarding options does Agilence Analytics offer? Agilence Analytics provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided learning, webinars offer scheduled group instruction, documentation provides written reference material, and videos support self-paced review of features and setup steps. Getting Started and Support ### What customer support options does Agilence Analytics offer? Agilence Analytics provides email/help desk support, a FAQ/forum, and a knowledge base. These channels give users written resources for common questions and issue reporting. No reviewer feedback about support experience is available, so support quality, response times, and helpfulness cannot be described from user comments. ## Features AI summary Based on 2,582 Business Intelligence reviews Capterra data shows that buyers of Business Intelligence software rank the following features as their top priorities: - **Dashboard Creation** (**55%** of reviewers rated this feature as critical) - **Multiple Data Sources** (**60%**) - **Reporting/Analytics** (**53%**) Agilence Analytics supports all three features that reviewers rate most highly: **Dashboard Creation**, **Multiple Data Sources**, and **Reporting/Analytics**. Together, these capabilities give teams a clear view of performance, connect information from different systems, and turn data into useful reports and insights, helping businesses make informed decisions faster. Data Connectors 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Connect to big data sources Dashboard 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Discovery 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Discover and connect variety of data sources to the application for analysis Visual Analytics 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Interact with data visualization elements, such as charts and graphs, to drill down into data Performance Metrics 3.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Ad hoc Reporting 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Generate one-off reports that meet information requirements Agilence Analytics 42 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Query: One-off queries made on an as-needed basis - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Aggregation: Collect, process and structure data from multiple sources for further analysis - Data Blending: Merge data from multiple sources to a single data set - Data Connectors: Connect to big data sources - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Management: Ability to handle large datasets - Demand Forecasting: Forecast customer demand using historical insights and simulations - For Retail: For Retail Stores - Functions/Calculations: Perform various mathematical calculations using the data - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - KPI Monitoring: Tracking the status of previously identified performance measurements - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Search: Ability to interact with the application using human languages such as English - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Profitability Analysis: Evaluate the degree to which business operations bring monetary gains - Publishing/Sharing: Share pre-configured sets of data organized and presented in a specific manner with the organization - Query Builder: Tool that allows users to create and execute database queries without needing to know the underlying syntax of the database - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self-service Analytics: Generate reports on your own without IT involvement - Single Sign On: Allow users to access multiple services after entering their login credentials once - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 4.5 (4) Basic $1.00 Per User,Per Year Value for money 4.5 (4) 4.5 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VJ Vincent J. Security Specialist Retail ### "Great tool, great people " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 30, 2026 I''ve been fortunate to work with people across different functions within Agilence (i.e. Implementation, Training, Customer Success) and found them all to be well informed, extremely helpful, and proactive. They are all focused on making the product better and are happy to take suggestions for further development. Pros It enables loss prevention analysts to easily and quickly develop reports and alerts, but it can also be used by store managers Cons We operate in markets across Europe, with multiple spoken languages. As of April 2026, Agilence is not yet ready for every user to use the application in their native language. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Travis Lee T. Director Retail ### "Reliable Tool for Transaction Monitoring and Loss Prevention" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 Overall, Agilence has been a reliable tool for identifying theft, monitoring transactions, and improving visibility across all locations. It allows us to quickly identify issues, track patterns, and take action with confidence. The system helps us stay proactive rather than reactive, which directly reduces losses. Pros Agilence is very effective at identifying both internal and external theft. It highlights exceptions rather than forcing you to dig through raw data, saving time and making it easier to focus on what matters. The ability to drill down from a company level to a single transaction is valuable, especially across a large number of locations. Tracking cash losses is one of the biggest benefits I have seen with Agilence. The analytics are strong and easy to use, even for non-technical users. It also scales well, which was important to us given our over 180 locations. Customer support has been consistent and helpful. Cons There is a learning curve at the beginning, especially for new users unfamiliar with exception-based reporting. It takes some time to fully understand how to use the system, but once you do, it becomes much more effective. Alternatives considered [Trend Micro](https://www.capterra.com/p/238490/Deep-Security-Smart-Check/) Reasons for choosing Agilence Analytics It was a long time ago. I don't remember. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 5, 2026 Thank you Travis! We've enjoyed working with you. SL Shana L. Asset Protection and Safety Specialist Retail ### "Helping Me Work Smarter, Not Harder" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 Agilence Analytics has helped me identify fraud and shrink more effectively, gives me access to detailed transaction-level data, allows me to build customized queries for targeted investigations, and supports me in taking a more proactive approach to loss prevention. Pros What I like most about Agilence Analytics is the great customer support—whenever I have questions or run into issues, the support team is responsive, knowledgeable, and helpful in getting things resolved quickly. Cons Sometimes the system can feel slow when running larger or more complex queries, which can delay investigations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 5, 2026 Thank you very much Shana! We enjoy working with you. JM Jennifer M. Senior Manager, AP Operations and Investigations Retail ### "Customer Success Team Like No Other" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2026 Overall my team has had great success with the plaform, they use it daily and if they ever have issues, I know Agilences C.S team will support! Pros I've used Agilence for over five years and have seen consistant improvements and feature updates that have kept the platform current. It is user-friendly, but the standout is their Customer Success team; responsive, knowledgeable, and always willing to help with reporting and problem solving. Cons One enhancement I would suggest is adding a live chat feature directly within the platform. It would be great while you are in it, trying to build something but run into a roadblock if you could instantly have someone there to problem solve with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 30, 2026 Thank you very much for your review Jennifer! DI Donna I. Manager of Risk Analytics Retail ### "10+ Years of Agilence Experience: Driving Actionable, Data-Driven Results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2026 Overall, my experience with Agilence over the past 10+ years has been very positive. It has delivered strong value to our Risk Analytics team by enabling more effective risk detection, improved data management, and greater focus on high-impact areas. Agilence has helped us shift from a reactive to a more proactive approach. The Agilence Customer Support team is consistently responsive, knowledgeable, and helpful. Agilence remains a reliable and impactful solution that plays an important role in our day-to-day operations, not only for the Risk Analytics team but also for other departments across the operating companies we support. Pros The visibility, flexibility, and depth of analysis that Agilence provides are its greatest strengths. It enables us to analyze large volumes of transactional data across multiple organizations. My team uses Agilence daily to quickly identify actionable anomalies, allowing us to make timely, data-informed decisions. The dashboard reporting and alert functionality make it easy to turn complex data into practical, usable insights for the team. Additionally, the ability to customize reports, alerts, and workflows has made it a strong fit across multiple departments within the organization. Cons There can be a learning curve—especially when building more advanced reports or onboarding new users—and certain areas of data management and report creation could be further streamlined. However, once users become familiar with the system, it becomes much more intuitive and efficient to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 4, 2026 Thanks very much for the review Donna! We'd glad to have you as a long time Agilence client! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.