# Universal Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Universal Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/158089/Universal

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# 

 Universal Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Universal

## What is Universal?

A universal communication channel combining web, Telegram, and Facebook Messenger with analytics to understand your customer behavior.

## What is Universal used for?

[Live Chat](https://www.capterra.com/live-chat-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$9

Per User, Per Month

Free trial  
available

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Do you work for Universal?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://comelite.net/universal/&name=Universal)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Universal

4.3 (3)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$9

Per User, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (3)

Ease Of Use

4.6 (16,292)

Value For Money

5.0 (2)

Value For Money

4.5 (11,361)

Customer Service

5.0 (2)

Customer Service

4.4 (10,582)

## Universal alternatives

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Canned Responses

Shortcuts for inputting frequently used messages

Customizable Branding

Add customized logos and colors to align with company branding

Offline Form

Form to collect visitor contact information when live chat isn't available

Proactive Chat

Copy on the page or chat window encouraging the user to engage with the chat option

Real-time Consumer-facing Chat

Engage in direct, instant messaging with consumers

Screen Sharing

Digitally share screen view with others

Universal 7 features

Shortcuts for inputting frequently used messages

Add customized logos and colors to align with company branding

Form to collect visitor contact information when live chat isn't available

Copy on the page or chat window encouraging the user to engage with the chat option

Engage in direct, instant messaging with consumers

Digitally share screen view with others

Transfer queries and organize messages between agents

Get Advice

We can help you find the software with the features you need.

Features

4.3 (3)

4.3

Based on 3 reviews

## Pricing

Value for money

5.0 (2)

Free Trial

Free Version

Basic

$9.00

Per User,Per Month

Value for money

5.0 (2)

5.0

Based on 2 reviews

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## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

4.3

Based on 3 reviews

Filter by rating

5(2)

4(0)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Administrative Assistant

Education Management

### "Good software"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

March 3, 2021

It is a pretty good basic software that does what you expect it to. No complaints.

Pros

Universal is a good live chat software. It was very easy and seamless to use this software. They also have good customer service and support.

Cons

I would say that the software could be a little more user friendly and the developers could add more functions to stand out from the competition (RedHelper, MessageUs, etc)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TW

Tanja W.

Business Operations Manager

Computer Software

### "Great product to increasing sales"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 20, 2017

Hi We're using this product for 2 months now and it has increased our lead generation and sales and to find out what's going on on our website, who is visiting, where do they come from, where do they stop and you can catch the visitor proactively and ask them if they need any assistance which speeds up the process of decision or awareness.

Pros

\- increasing lead generation and sales - proactively engage with website visitors - great Analytic with Piwik, even better than google analytic - finding where visitors come from, how long they stay, if they are new or returning visitors, setting goals for your website - finding the result of your digital marketing strategy - integrated with WP, Joomla, nopCommerce, Magento and OpenCart.

Cons

\- I had some difficulties in the start to find out how to install it but the guides and video as well as the support helped.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SR

Salh R.

General Manager

Leisure, Travel & Tourism

### "Great Ideas and Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 16, 2017

I subscribed the service for test, and I had trouble getting it to work, when I sent an email to the customer service I had an immediate reaction with problems resolved.

Pros

Useful and free and reasonably priced for the extended version.

Cons

It is still a bit complicated to set up.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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