--- title: "Universal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Universal Software - reviews, pricing plans, popular comparisons to other Restaurant Management products and more." source_url: "https://www.capterra.com/p/158089/Universal/" page_type: "product" language: "en" --- # Universal Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Universal ## What is Universal? A universal communication channel combining web, Telegram, and Facebook Messenger with analytics to understand your customer behavior. ## What is Universal used for? [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Universal?[Manage this product listing](https://www.g2.com/products/universal/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Universal 4.3 (3) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $9 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 4.6 (16,466) Value For Money 5.0 (2) Value For Money 4.6 (11,516) Customer Service 5.0 (2) Customer Service 4.7 (10,729) ## Universal alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## FAQs about Universal Overview ### What company size and specific industries is Universal built for? Universal is designed for businesses of any size that run websites and want to support clients, increase sales, and monitor site performance from a phone. It fits a broad range of online-facing organizations and is not limited to a specific industry or sector. Features and Usability ### What are the key features of Universal? Universal offers real-time consumer-facing chat, proactive chat, canned responses, and transfers/routing for handling conversations. It also includes website visitor tracking, screen sharing, offline form support, and customizable branding to manage chat interactions and present a branded support experience. Getting Started and Support ### What training and onboarding options does Universal offer? Universal provides in-person training and documentation to help teams get started. In-person sessions support guided instruction with a trainer, while documentation offers written reference material for self-paced review and step-by-step guidance. Getting Started and Support ### What customer support options does Universal offer? Universal provides 24/7 Live Rep and Chat support. With no reviewer feedback available on support experiences, customer help quality cannot be assessed from user comments. The listed channels indicate direct assistance is available at all hours through live agents and chat. ## Features AI summary Based on 6,967 Restaurant Management reviews Capterra reviewers point to the following as the features buyers care about most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Universal includes other capabilities that reviewers also consider important, particularly **Real-time Consumer-facing Chat** (**43%**). This feature helps businesses respond to customer questions as they come in, keep conversations active during the buying journey, and provide teams with a direct way to support users in the moment. Canned Responses Shortcuts for inputting frequently used messages Customizable Branding Add customized logos and colors to align with company branding Offline Form Form to collect visitor contact information when live chat isn't available Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Screen Sharing Digitally share screen view with others Universal 7 features ### All Features - Canned Responses: Shortcuts for inputting frequently used messages - Customizable Branding: Add customized logos and colors to align with company branding - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Screen Sharing: Digitally share screen view with others - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic $9.00 Per User,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(2) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Administrative Assistant Education Management ### "Good software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 March 3, 2021 It is a pretty good basic software that does what you expect it to. No complaints. Pros Universal is a good live chat software. It was very easy and seamless to use this software. They also have good customer service and support. Cons I would say that the software could be a little more user friendly and the developers could add more functions to stand out from the competition (RedHelper, MessageUs, etc) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tanja W. Business Operations Manager Computer Software ### "Great product to increasing sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2017 Hi We're using this product for 2 months now and it has increased our lead generation and sales and to find out what's going on on our website, who is visiting, where do they come from, where do they stop and you can catch the visitor proactively and ask them if they need any assistance which speeds up the process of decision or awareness. Pros \- increasing lead generation and sales - proactively engage with website visitors - great Analytic with Piwik, even better than google analytic - finding where visitors come from, how long they stay, if they are new or returning visitors, setting goals for your website - finding the result of your digital marketing strategy - integrated with WP, Joomla, nopCommerce, Magento and OpenCart. Cons \- I had some difficulties in the start to find out how to install it but the guides and video as well as the support helped. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Salh R. General Manager Leisure, Travel & Tourism ### "Great Ideas and Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 16, 2017 I subscribed the service for test, and I had trouble getting it to work, when I sent an email to the customer service I had an immediate reaction with problems resolved. Pros Useful and free and reasonably priced for the extended version. Cons It is still a bit complicated to set up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.