# Universal Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Universal Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/158089/Universal --- # Universal Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Universal ## What is Universal? A universal communication channel combining web, Telegram, and Facebook Messenger with analytics to understand your customer behavior. ## What is Universal used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Universal?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://comelite.net/universal/&name=Universal) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Universal 4.3 (3) VS. [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $9 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 4.7 (30) Value For Money 5.0 (2) Value For Money 4.4 (29) Customer Service 5.0 (2) Customer Service 4.7 (30) ## Universal alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Universal Overview ### What company size and specific industries is Universal built for? Universal is designed for websites of any size that need client support, want to increase sales, or require website performance monitoring. It suits website owners and administrators across online businesses and service sites, especially those who need to check performance and manage their site from a phone. Features and Usability ### What are the key features of Universal? Universal offers real-time consumer-facing chat and proactive chat for direct website conversations, plus transfers/routing and screen sharing for handling support interactions. It also includes canned responses, website visitor tracking, customizable branding, and an offline form to collect messages when chat is unavailable. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Universal offer? Universal provides in-person training and documentation. In-person training supports guided instruction for teams during setup and early use, while documentation gives written reference material for self-paced review of features, steps, and product details as needed. Getting Started and Support ### What customer support options does Universal offer? Universal offers 24/7 live rep support and chat. These channels give users direct access to help at any time. No reviewer feedback is available for support, so there is no basis to describe response times, helpfulness, or common frustrations from user experience. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Canned Responses Shortcuts for inputting frequently used messages Customizable Branding Add customized logos and colors to align with company branding Offline Form Form to collect visitor contact information when live chat isn't available Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Screen Sharing Digitally share screen view with others Universal 7 features Shortcuts for inputting frequently used messages Add customized logos and colors to align with company branding Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers Digitally share screen view with others Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic $9.00 Per User,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(2) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Administrative Assistant Education Management ### "Good software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 March 3, 2021 It is a pretty good basic software that does what you expect it to. No complaints. Pros Universal is a good live chat software. It was very easy and seamless to use this software. They also have good customer service and support. Cons I would say that the software could be a little more user friendly and the developers could add more functions to stand out from the competition (RedHelper, MessageUs, etc) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tanja W. Business Operations Manager Computer Software ### "Great product to increasing sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2017 Hi We're using this product for 2 months now and it has increased our lead generation and sales and to find out what's going on on our website, who is visiting, where do they come from, where do they stop and you can catch the visitor proactively and ask them if they need any assistance which speeds up the process of decision or awareness. Pros \- increasing lead generation and sales - proactively engage with website visitors - great Analytic with Piwik, even better than google analytic - finding where visitors come from, how long they stay, if they are new or returning visitors, setting goals for your website - finding the result of your digital marketing strategy - integrated with WP, Joomla, nopCommerce, Magento and OpenCart. Cons \- I had some difficulties in the start to find out how to install it but the guides and video as well as the support helped. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Salh R. General Manager Leisure, Travel & Tourism ### "Great Ideas and Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 16, 2017 I subscribed the service for test, and I had trouble getting it to work, when I sent an email to the customer service I had an immediate reaction with problems resolved. Pros Useful and free and reasonably priced for the extended version. Cons It is still a bit complicated to set up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.