# Steam-connect Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Steam-connect Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/158092/Steam-connect

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# 

 Steam-connect Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Steam-connect

## What is Steam-connect?

Steam-connect offers tools and features for businesses to engage with their leads, from calendar scheduling to chat support. Their data cleansing and enrichment features will make sure that leads are always up-to-date. They also offer inbound and outbound telephony, email handling, market research & extensive reporting.

## What is Steam-connect used for?

[Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Contact Center](https://www.capterra.com/contact-center-software/)

Top alternative

Featured

Overall rating

Based on 9 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€99

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Steam-connect

4.9 (9)

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

€99

Per User, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (9)

Ease Of Use

4.3 (3,594)

Value For Money

4.7 (6)

Value For Money

4.2 (2,648)

Customer Service

4.6 (8)

Customer Service

4.3 (2,758)

## Steam-connect alternatives

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/158092/Steam-connect/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Recording

4.6 (7)

14.29% of 7 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Call Logging

4.6 (5)

20.00% of 5 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Computer Telephony Integration

4.6 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

Queue Management

4.8 (5)

0.00% of 5 reviewers that rated this feature as important or highly important

Monitor wait time and abandonment for incoming requests that have not been routed

Automatic Call Distribution

4.8 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Call Scripting

5.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Provide agents with a typical response for common call subject matter

Steam-connect 87 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

Uses AI to condense large amounts of text, audio, or video data into a coherent form

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

Create and automatically send premade copy in response to customer messages

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Voice conversion to text

Transfers live calls to other agents

Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call.

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access previous interactions or concerns to maintain customer relationships

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Protect sensitive data for digital privacy

Manage, store and organize emails within the system or via third-party apps

Use AI to generate content in the form of text, images, videos, etc.

A call center that primarily receives calls, typically customer service focused

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Identify different languages

Ability to chat online in real time

Agents choose who to call and when

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Allows users to manage data from a number of sources

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

Set of pre-recorded messages for candidates that can be shared before, during and after the video interview

System calls multiple numbers at once and connects the agent to the first number that answers

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Set and monitor service level agreements to ensure timely response and resolution

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allow customers/users to submit support queries and service requests

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Automatically handle routine, repetitive tasks and processes without the need for manual intervention

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking

Place/receive calls through voice over IP connection

A set of processes to optimize the productivity of its employees

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Features

4.6 (9)

4.6

Based on 9 reviews

## Pricing

Value for money

4.7 (6)

Free Trial

Telephony Suite

€99.00

Per User,Per Month

It includes:

-   Inbound telephony
-   Outbound telephony
-   AI functions
-   Quality Monitoring
-   PBX
-   OpenAPI
-   Multiple Dialers
-   Reporting
-   Dashboarding
-   Conversation Intelligence

Omnichannel Suite

€129.00

Per User,Per Month

It includes:

-   Inbound telephony
-   Outbound telephony
-   Chat
-   WhatsApp
-   Email
-   Contact forms
-   AI functions
-   Social Media Integration
-   SMS
-   Quality Monitoring
-   OpenAPI
-   Multiple Dialers
-   Dashboarding
-   Conversation Intelligence
-   Reporting
-   PBX

Value for money

4.7 (6)

4.7

Based on 6 reviews

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## Support, customer service and training options

Customer Service

4.6 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (8)

4.6

Based on 8 reviews

## User reviews

Overall rating

4.9

Based on 9 reviews

Filter by rating

5(8)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

DIgital Operations Executive

Marketing and Advertising

### "A fabulous tool "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

July 1, 2024

Simple, functional and super dynamic, customizable, fair price and the api connection works like a charm

Pros

I like how many use cases there are for a single platfotm, almost like an all-in-one CRM and IT platform, but without the need of having several tools opened

Cons

The UI/UX is a bit dated, could definitely benefit from a complete overhaul when it comes to the landing page

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BB

Bas B.

Service Delivery Manager IT

Financial Services

### "Very handy contact center software "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 18, 2023

Pros

Very customizable, api connected, easy usage

Cons

Earlier this year some serious downtime of the telephony service. But lately no problems anymore

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 20, 2023

Thank you very much for your nice review! 

SR

sasha r.

NONE

Writing and Editing

### "works great"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 13, 2022

I would recommend it without pause. simple and easy to use.

Pros

it's easy to use and runs properly. no issues downloading or opening. makes me feel like I'm being taken care of. no problems using the program or any of its functions.

Cons

nothing has happened to make ME NOT LIKE IT

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RS

Richard S.

Remote Assistant

Machinery

### "Great choice for telephony"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 4, 2022

I used Steam in a call center job I worked for previously, and I was impressed by the reps helpful and friendly attitude during installation. Upon using the software, I was amazed that it could perform so many tasks so easily. It handles call queues with excellent efficiency, and even allows for call recording under the right (and legal) circumstances. A definite recommend to businesses who need telephone services unavailable from their provider.

Pros

The wide range of options available to call center users is staggering. The helpfulness of the representatives that install the software is unprecedented, and other companies should consider taking note.

Cons

Sometimes the sheer number of options can be overwhelming, but with the helpful nature of customer support, this particular drawback becomes less of a problem.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EÖ

Eyup O.

Industrial Engineer

Financial Services

### "Steam Connect EO"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 13, 2022

Sometimes I need to use the predictive dialer feature while making my calls. I can say that this is the feature that I like the most and most useful for me in this software.

Pros

I use and love the predictive dialer feature all the time. Makes my job easier

Cons

I don't like its interface very much. It is not much different from other software. They need to work a bit and offer a nicer interface

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CD

Caio D.

Gerante

Automotive

### "Fácil e demais."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

January 14, 2022

Pros

Facilidade de usar, pode ser leigo que consegue usar da melhor forma, utilizando todos os recursos.

Cons

Até o momento nenhum contra sobre o aplicativo, estou satisfeito.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 14, 2022

Hi, You were reviewing Steam, not Steam-connect. This is a completely different product. Could you please remove your review?

JP

Justin P.

Lead Client Care Representative

Veterinary

### "Steam by codelogic"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

November 23, 2021

Pros

A very impressive and highly functional product, this software is ideal for managing calls and communications

Cons

The software takes some getting used to, but with practice becomes very smooth.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

WT

Wajahat T.

Software Engineer

Information Technology and Services

### "Very cheap and Afforable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 30, 2021

Pros

Good service, affordable and good support.

Cons

many things still can be improved but yet still its good

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Andy V.

Consultant

Human Resources

### "A good option for contact centers"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

June 1, 2021

I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve.

Pros

It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact.

Cons

It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/158092/Steam-connect/reviews/)

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