# Steam-connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Steam-connect the right Call Center solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158092/Steam-connect/reviews --- Steam-connect 4.9 (9) [View alternatives](https://www.capterra.com/p/158092/Steam-connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Steam-connect Ease of use 4.6 Customer Service 4.6 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andy V. Consultant Human Resources Used the software for: Less than 6 months ### "A good option for contact centers" June 1, 2021 4.0 I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve. Pros It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact. Cons It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use. Review Source BB Bas B. Service Delivery Manager IT Financial Services Used the software for: 2+ years ### "Very handy contact center software " December 18, 2023 5.0 Pros Very customizable, api connected, easy usage Cons Earlier this year some serious downtime of the telephony service. But lately no problems anymore Review Source Response from Steam-connect December 20, 2023 Thank you very much for your nice review!  VR Verified Reviewer DIgital Operations Executive Marketing and Advertising Used the software for: 2+ years ### "A fabulous tool " July 1, 2024 5.0 Simple, functional and super dynamic, customizable, fair price and the api connection works like a charm Pros I like how many use cases there are for a single platfotm, almost like an all-in-one CRM and IT platform, but without the need of having several tools opened Cons The UI/UX is a bit dated, could definitely benefit from a complete overhaul when it comes to the landing page Review Source WT Wajahat T. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Very cheap and Afforable" July 30, 2021 5.0 Pros Good service, affordable and good support. Cons many things still can be improved but yet still its good Review Source JP Justin P. Lead Client Care Representative Veterinary Used the software for: 1-2 years ### "Steam by codelogic" November 23, 2021 5.0 Pros A very impressive and highly functional product, this software is ideal for managing calls and communications Cons The software takes some getting used to, but with practice becomes very smooth. Review Source EÖ Eyüp Ö. Industrial Engineer Financial Services Used the software for: Less than 6 months ### "Steam Connect EO" April 13, 2022 5.0 Sometimes I need to use the predictive dialer feature while making my calls. I can say that this is the feature that I like the most and most useful for me in this software. Pros I use and love the predictive dialer feature all the time. Makes my job easier Cons I don't like its interface very much. It is not much different from other software. They need to work a bit and offer a nicer interface Review Source sR sasha R. NONE Writing and Editing Used the software for: 6-12 months ### "works great" December 13, 2022 5.0 I would recommend it without pause. simple and easy to use. Pros it's easy to use and runs properly. no issues downloading or opening. makes me feel like I'm being taken care of. no problems using the program or any of its functions. Cons nothing has happened to make ME NOT LIKE IT Review Source RS Richard S. Remote Assistant Machinery Used the software for: Less than 6 months ### "Great choice for telephony" July 4, 2022 5.0 I used Steam in a call center job I worked for previously, and I was impressed by the reps helpful and friendly attitude during installation. Upon using the software, I was amazed that it could perform so many tasks so easily. It handles call queues with excellent efficiency, and even allows for call recording under the right (and legal) circumstances. A definite recommend to businesses who need telephone services unavailable from their provider. Pros The wide range of options available to call center users is staggering. The helpfulness of the representatives that install the software is unprecedented, and other companies should consider taking note. Cons Sometimes the sheer number of options can be overwhelming, but with the helpful nature of customer support, this particular drawback becomes less of a problem. Review Source CD Caio D. Gerante Automotive Used the software for: Less than 6 months ### "Fácil e demais." January 14, 2022 5.0 Pros Facilidade de usar, pode ser leigo que consegue usar da melhor forma, utilizando todos os recursos. Cons Até o momento nenhum contra sobre o aplicativo, estou satisfeito. Review Source Response from Steam-connect April 14, 2022 Hi, You were reviewing Steam, not Steam-connect. This is a completely different product. Could you please remove your review? Similar Products Featured ## Related categories [Customer Service](https://www.capterra.com/customer-service-software/)[Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.