Who Uses This Software?

Steam-connect is an online software package which is being applied successfully by call centres, contact centres and other customer service organisations.


Average Ratings

4 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Pricing Details
    Price is per concurrent use per day per user.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Codelogic
  • www.callcenter-software.com/en/
  • Founded 2007
  • Netherlands

About Steam

Steam-Connect is an online software package which is being applied successfully by call centres, contact centres and other customer service organisations. Can Steam be of use to you? All centres and contact centres typically handle several kinds of customer contact for the companies that seek their services. Having the right tools is a fundamental prerequisite for success. Steam has been developed specifically to organise every detail of customer contact in the most efficient way.


Steam Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Steam Reviews Recently Reviewed!


Steam Review

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great things about steam are as follows :

* Ease of use

* Security of account is stable

* 2 factor authentication is appreciated

* good sales

* linux support

Cons: Steam is still DRM, so you don't technically own these games. some of the inventory items can be a pain to unload/get rid of.

Overall: Overall i love steam. it gives me great access to my games, while also a bevy of additional features (discussion forums, screenshot hosting, friends list, profile options etc..)

Easy to conect

Jan 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Steam helps me in everyday communication with friends, especially when playing games, whether we play different games or we are in same game we can communicate with each other. Its a great tool that's constantly improving. I buy most of my games there since it has great library and great sales deals true the year.

Cons: User interface can be improved a bit, however i heard that Valve is already on top of that.

Overall: Its fast and easy to use gaming social network in a way, what's there not to like. Its easy to communicate with people with same interest and get the information that you need.

Steam is a great service for gamers.

Jan 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how simple and easy it is to use and also how many games are available both free and pay to play. Great even for kids to find some great free to play game.

Cons: Auto starting when turning your platform (pc ect.) could be something to get used to.

Overall: User friendly and safe. I would recommend it to all gamers.

Good game publishing software

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The wide variety of games available, plenty of sales, no limit to download speeds. Good refund policy.

Cons: Some privacy issues, such as full names being on profiles which are set to public as default.

Overall: Good software on the whole. Few complaints.