Who Uses This Software?

Paperform is for people and businesses that need to visually represent their brand and capture details online. Paperform is particularly suited to designers, web developers, marketers and agencies.


Average Ratings

48 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Paperform
  • paperform.co
  • Founded 2016
  • Australia

About Paperform

Paperform is much more than just a form builder. Paperform allows anyone to easily create beautiful forms, payment or product pages that truly represent your brand.


Paperform Features

  • Approval Process Control
  • Archiving & Retention
  • Collaboration
  • Document Indexing
  • Drag & Drop
  • Full Text Search
  • Remote Document Access
  • Rules-Based Workflow
  • Text Editing
  • Version Control

Paperform Reviews Recently Reviewed!


Capterra loader

So much more than a form builder

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Paperform makes it so easy to create elegant forms and more importantly for me, to take payment on my website without any faffing about with ecommerce systems.

I use it to sell tickets for events and places on online programmes as well as for simple surveys and feedback forms. The conditional logic also allows you to create quotes and quizzes to make you stand out from the crowd. I love it!

It connects to Stripe so you can keep your transaction fees down and you can have several accounts connected which makes it easy to run several campaigns at once.

It also connects to Zapier so is easy to push new signups into email marketing or CRM systems without lifting a finger.

The support is exceptional, we had a problem with a field that wasn't displaying properly on one type of iphone and the dev team had fixed it within 12 hours, keeping me updated throughout. Despite being in Australia (I'm in the UK) they are very fast to respond to any queries and are keen to hear what their customers would like added in future versions.

Can you tell I'm a big fan!?

Cons: There's not much I don't like, but it might seem a bit expensive if you just judge it on price. Don't let this put you off though, it really is worth every penny.

Overall: Paperform is a well thought out, elegant and easy to use form builder that has gone from strength to strength. I would recommend to anyone who wants an easy way to capture information from customers, including taking payment, and to develop quizzes and customer feedback forms.

Capterra loader

Does everything you want and more

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I looked all over the web for the perfect form service. A perfect form service has all of these things,

1. Looks professional, modern, and has custom design options.

2. Allows me to configure a variety of questions

3. Has very customizeable logic for asking questions. For example, "When _____ answers ____ show them question _____"

4. Searchable dropdown menu questions! This was so hard to find, I needed to ask my customers questions with massive dropdown menus but, I didn't want them to scroll through the entire dropdown menu to select options. Paperform allows me to create a massive dropdown menu, and allows my users to type in their answers (the most relevant answers from the menu show up as they type).

5. Customer service. I used some other services and there was basically no way to contact my service providers. I have rarely waited longer than 24h to get a tailored response to my questions!

6. Integrates with numerous other platforms such as Google Maps, Google Pay, and Stripe.

7. Bang for my buck! Paperform is definitely gives me more value that I put into it!

Cons: I just wish I had more of a tour of the service. I still find that I find something new hear and there that I couldn't do before.

Overall: An investment.

Capterra loader

Saves me hours every week

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Quick and simple to setup

Many customisation options

Webhooks and Zapier integration

Paperform has become one of the core apps I use daily in my business. It allows me to capture data in a pleasant way and direct that info to various locations (using Zapier and Webhooks) for further action. This enables me to take quick actions on hot leads, automate transactional tasks, trigger marketing campaigns,... the possibilities are endless really.

The developers are continuosly updating the platform and are very responsive to support queries.

Cons: There is nothing that stands out as an issue for me. I know there are a few little things I'd like to be able to do but I just can't remember them right now, so they couldn't' be that important.

Overall: Paperform has allowed me to automate many tasks in my business, freeing up hours of my time each week.

Paperform: For the Rest of Us

Dec 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Paperform lands somewhere between (or maybe above) those better-known survey apps, like SurveyMonkey and Typeform. The most compelling feature for me is its power coupled by its aesthetics-you can create something very much like a landing page (and if you're a paying customer, you can in fact connect to your custom domain so Paperform can literally produce a landing page that looks great and readily captures data. There is a wide variety of field types (text, dates, currency and more-including payment fields with connections to Stripe, etc.).

Cons: This isn't a negative for me, but if you're someone who loves the stripped down, text-based simplicity of Typeform, Paperform may tempt you to spend time create a more beautiful form, just because you can-adding graphics, video and non-form text is all possible with Paperform.

While Paperform offers enough templates to spark your imagination and get you started, I do wish it had more-and they do seem to be adding additional templates on an ongoing basis.

Overall: Paperform offers remarkable versatility. You can produce those "one-question-at-a-time" forms associated with Typeform as well as those sectionized, pagination forms you might associate with SurveyMonkey. As a survey-TAKER, I know I despise Typeform forms that keep feeding question after question with no end in sight. Paperform lets the designer control that UX. You can create a beautiful form with a remarkably robust backend. Highly-recommended!

The best online form & surveying software I've used in recent years.

May 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Paperform is, imo, the best online form software of the moment. I know another solution is all the rage, but I've found Paperform easier to create custom forms and manage them. I managed to get this at a steal with the AppSumo offer they set up, and I'm so glad I jumped in.

It's so quick and easy to get new forms created - I can have a full survey set up and embedded on my site within 10 minutes, if I have the Qs planned in advance. For general forms it works really well and I've had comments on how much people enjoyed using the system.

Cons: The only thing that could be improved for me isn't necessarily something wrong with Paperform - but it's the way that we view submissions to the forms. Unless I'm conducting a survey, it's actually more beneficial for me to view submissions one-by-one, like in the email confirmations I receive.

I think Paperform do this really well compared to other platforms as even in the table view it's really easy to look at the submissions in Paperform. I think it's more of an issue with dealing with data in large volumes. I would love an extra option to view the data in a different way (for example - not just in a long table, but viewing entries one-by-one, out of the table view.

Overall: :: Quick & easy to get forms set up.

:: Great interface, really beautiful forms can be set up.

:: Love being able to integrate payments and other features along with the forms.

:: The support is incredible from the team - and they're constantly (weekly!) bringing out new features.

Vendor Response

by Paperform on May 19, 2017

Thanks Rachel! We've got some exciting changes coming for submission summaries on site, so keep your eyes out ¿

Capterra loader

Form Software Re-Imagined

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: A feature rich, yet easy to use form builder that has a great set of features, native integrations and allows building anything from forms, conditional surveys to fully fledged great looking landing pages.

Cons: For those who don't want to take the time to learn, there is a learning curve to fully utilize the software. Sometimes script loading speed of embedded forms on websites can be slow.

Overall: A wonderful product which is a joy to use and solves a whole range of needs for us. Service and support is exceptional as well.

Paperform > Gravity Forms

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I use Paperform to create online order forms for a few organizations I volunteer for, and it is a fully functional form creation tool. I can easily create highly-customized forms, loaded with conditionally populated data fields, and integrate the forms with Stripe for a complete solution.

The customer service is absolutely top-notch! Both of our reps are extremely responsive to support requests. I have caught a few bugs, and made other suggestions, and fixes/modifications to issues raised are responded to very quickly (usually within 24-48 hours).

Cons: The one "negative" I discovered quite recently (and I'm guessing, if I mention submit the request to Paperform support, they'll fix it) is that you can't use greater than or less than (> or Overall: I have recommended Paperform repeatedly. I was a former Gravity Forms user, paying annually for their support, and I officially completed rebuilding all remaining Gravity Forms forms in Paperform a few weeks ago. I'm officially all in!

Vendor Response

by Paperform on June 04, 2017

Thanks David! Love this review, and we're extremely grateful for your recommendations. Of course, we'll look into the conditional logic request for product/Price ;)

Very easy to use and great custom features

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and awesome features such as custom colours of text, use any image as a background, and custom urls

Cons: Some larger forms I created, ie with 500 + questions/variations are slow to load when editing, so you have to wait up to 20 secs to add or change questions on really large forms (only in edit mkde). The issue is not there for the non-edit mode

Overall: Creating efficiency by using it as a client file note

Vendor Response

by Paperform on June 04, 2017

Thanks for the review Hosanna! Really good to know re the slower times for larger forms - I'll have a chat to the team to see what we can do here.

Paperform - Company Use - 2018

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Loved the simplicity of us setting up Paperform for completing client + candidate profile creation. Have another tool tied into it for doing team dynamic testing (link attached in paperform). Has enabled us to capture our new users for the first 1.5 years which has been fabulous.

Cons: It has it's limits to how far you can build out a questionnaire to capture data but that is expected.

Overall: Have had a great time with Paperform but the service has been a little on the slow side to date.

This is a really impressive product; It's my favorite form builder, I use it to gather customer info

Apr 02, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use with multiple templates to get started, a lot of integration and of course zappier which is always a plus. all features work as advertised and customer support is great. I love that is has Stripe integration which is what I to get paid on my site.

Cons: No CSS support, multiple payments accounts and/or custom domain on the essential plan, but not a deal breaker.

Overall: Less frictions for my customer when signing up, customer surveys and subscribing to my email list

Capterra loader

Building Impressive Forms has never been more faster

Sep 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Paperform's simplistic Form Builder is a sweet sensation. It's distract-free, the flow of building a form is flawless. I love this tool since because I'm a Researcher and a Copywriter, and one of the best Research Information you can find for your Business or your Client's Business? It's your Client/Customer raw and unfiltered responses. Paperform is meant to extract those response in an Easy, Beautiful and Inviting way.

Cons: This might not really a Cons but the templates are few but let's be honest, Paperform's selling point for me is their Simplistic Approach to forms, you don't really need a lot of templates but rather the ease of response you can offer for your Customers or Clients. Paperform does that and you don't have to worry for "Forms Overwhelm" if that's a thing.

Overall: Satisfied!

Capterra loader

Beautiful forms...not convinced on the price

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I stumbled upon Paperform when looking for looking for a way to create beautiful forms instead of just the standard that most online form creators offer. I was pulled in by their demonstration video that showed how simple that are to make with their drag and drop editor. No more "see the form after you've filled out the details". Paperform puts everything on the screen right in front of you. The dashboard is clear and easy to use. Editing forms and exporting responses is simple as well. Overall it's a great product.

Cons: More template variety would be great and I was only able to navigate forward in the gallery and not backward. I had to refresh my page in order to start from the beginning which was inconvenient. I create forms a few times a month, so for the limited use, I find the price per month a little high.

Overall: Creating beautiful forms in Paperform was one of the easiest I've experienced to date.

Vendor Response

by Paperform on February 15, 2018

Thanks for the great review and the feedback Shannon, we appreciate it!

Best platform in its class

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The crew are constantly adding updates, it looks beautiful and works extremely well. I use it for a new part of my business and it is working brilliantly. Was incredibly easy to set up too and all the integrations are handy.

Cons: Nothing! A couple of small photo formatting issues but it's a drop in the ocean to how awesome this platform is

Overall: Helps me run my business. Great form app for payments and data collection

The Best Product I ever got!

Jun 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I was luck enough to buy Paperform , and I can say that this among the best investment I ever made. The product keep developing and the developers are very responsive. Don't think twice and go for it, worth EVERY penny!!!

Vendor Response

by Paperform on June 04, 2017

Leonardo, we are THRILLED that you're so happy. That's what it's all about for us. We'll keep the product dev coming, and make things even more beautiful and powerful. Thanks for your wonderful support.

We have ditched Google forms for Paperform.

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are several things we love about Paperform.

- Beautiful UI and UX.

- Ability for your users to upload docs. (This is a missing link in Google forms)

- Branching ability

- Payments collections

Cons: As such nothing comes to mind. May be they can work on the UI a bit for controls like were we need to select a number between 1-10 .

Overall: Paperform has been an excellent piece of app for us. We were finally able to discard Google forms since Paperform helped us with all capabilities of Google forms and then some more.

We love the fact that the developers are so involved and keep updating the app regularly.

Capterra loader

Not just forms - landing forms

Aug 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been using Paperform for almost 2 years now and I just love it. It is extremely intuitive, it's like using Word or PPT and not a form builder. In fact, it is not just a form builder as you can create a fully fledged landing page with an integrated form and you can even include a payment gate if you need that as well. Support is top notch.

Cons: I know it sounds awkward but I could not really come up with any cons.

Overall: I can use Paperform for all my own and my clients' needs when it comes to building a registration form, order form or anything alike.

Great

Jun 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love this product. The team behind this is good they constantly amaze me with the release of new features. If you need to create forms, signup sequences or a sales landing page that allows the opportunity to collect money, Paperform is your tool.

Cons: The UI could be enhanced. The tool has tons of features but they get hidden in their UI/UX. The team is aware of this and is trying to build a newer version of the tool which will bring some of these features out more prominently.

Overall: Ease of use. Flexibility. Increased registration for events.

Best decision we decided to make last year regarding our website

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, functional and clean looking. They're constantly developing and trying to improve their product. They have great customer service.

Cons: I would like HTML/CSS editing to be available to all users, but I understand why they only offer that function in the premium tiers.

Overall: Streamlined ordering and receiving processes, saved tons of time. Easier record keeping.

Capterra loader

The last form builder I'll ever use

Feb 07, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Creating a form is almost like creating a Word doc, which is unique.

You're able to integrate payment gateways like Braintree, Stripe and PayPal.

You're able to collect signatures in forms.

The webhook function allows us to send data to our software without having to manually input it.

Deeply integrates with Active Campaign so we are able to trigger automations when a form is filled out without having to build Zapier zaps!

Cons: Wish forms looked a little better on mobile but it's not that bad. It's hard to find anything wrong with this app.

Overall: With it's deep integration with ActiveCampaign, Paperform has become the only form that I use for myself and my clients.

Capterra loader

my only form builder i use these days

Feb 21, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have the agency plan and it is great. I love the direct integrations with mailchimp for each client and the simplicity i can create forms with. Also, I can tag a form and give account users permission to my clients to access their forms easily.

Cons: Even though it is simple to use, often I get stuck in setting up the autoresponders which can be a simple thing but i need to ask support for it. I wish they had more video tutorials instead of just articles.

Overall: my only form builder i use these days

Capterra loader

Simple, beautiful and comprehensive form tool for all of my needs

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - The beauty of the forms. To look so lightweight, simple and inviting. I simply love to fill out Paperform forms myself.

- Simple and comprehensive user interface, but comprehensive functionality like logic, scoring, payment, dynamic pricing etc.

- The team keeps improving the platform like crazy. It just makes fun to work with it!

Cons: At the moment nothing comes to mind when I think about what I dislike of Paperform. I love it wholeheartedly...!

Overall: - Collect applications for premium coaching programs

- Collect queries regarding individualized courses and programs

Keep it simple and beautiful -> Concentrate on what matters actually

Love this software. It makes your forms look great and in turn, me look great!

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very slick and fun to use. And I like the impression it gives to users ... makes my business look professional. It's also very easy to use and it's sophisticated so that you can easily accomplish what a programmer could do for you. But it's all in the interface.

Cons: Nothing really --- but to force myself --- they could add some more templates. They have nice ones in there, so if they could do more, that'd be great. Also maybe add more features to the polling feature.

Overall: Made forms easy for my business. And look top notch without needing to hire a programmer.

Vendor Response

by Paperform on February 08, 2018

Thanks for the great review Mark! We really appreciate it ¿

Brilliant Form Builder

Jan 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - great for many possible applications for lead gen

- sleek looking forms

- possibility to sell straight from the form

Cons: The integration with the CRM must be through Zapier in our case. It would be nice to be able to sync the leads directly.

Overall: We collect a lot of leads for ourselves and on behalf of our clients.

With Paperform, it is easy to get the leads and organize them for later follow up.

The forms look great and are easily customizable.

Outstandingly Simple to Use!

Feb 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very simple form creator that can be used for so much more! Creating beautiful landing pages in minutes or event registrations and take payment immediately since it connect to payment gateways like PayPal, Stripe and Square.

You can embed the link or the whole page into a webpage.

Cons: Sometimes just a little too simple for landing pages but then that's what my landing page software is for.

Beautiful, flexible form-creation for all sorts of situations

Jun 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Paperform lets me create an amazing variety of forms (contact request, quiz, registration page) with simple tools. It's easy to make the forms look nice, and you can host them on the Paperform serve or embed the form on your own site. The team adds new features regularly.

Cons: I signed up for Paperform when it was quite new, so the feature set was somewhat limited. But as I mentioned, they have been adding new features regularly, and their responsiveness is great.

Vendor Response

by Paperform on June 04, 2017

Hi John, thanks for your great review! More features and content to come!

Powerful tool that makes it easy to create beautiful looking forms

Jul 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The look and feel are customizable and can be tweaked to match our branding. The team has recently been rolling out newer features (the addition of the autosave feature is such a relief!) and improved the tool UX. The conditional logic feature has allowed me to create good workflows that help me capture more accurate data.

Cons: The tool can be a little slow from a performance perspective because it takes a wee bit of time to load.

Overall: Allows me to create beautiful looking embeddable forms in a short span of time.

Not kidding - These guys improve their product and add *polished* features like every bloody month.

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It WORKS. No 'workarounds' or 'if only'.

They do a fantastic job of the core offering and add useful features constantly. I WISH this crew was the model everyone else followed after.

Cons: Everything I've wished it did or was limited by they've fixed or added in the past six months. No cons left for me to write up.

(Though on the wishlist I hope they modify 'e-signatures' to allow delivery of a PDF stamped with time/date/IP info upon submission to the submitter along with us.)

Overall: Fast and perfect forms.

Capterra loader

Easy to build and customize forms

Mar 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Paperform is easy enough to use that you can start putting together really nice forms in minutes. The drag and drop builder make it easy to set up and lay everything out.

Out of the box, the forms have great design, and extras such as transitions, animations, good UX, etc.

Cons: Some features are a bit limited (in the lowest paid tier), and lacks integrations with things like CRM's, Cloud storage apps, etc.

I would also love to see some additional fields like multiple file uploads and color choosers, etc.

Additional design capabilities would be a plus as well, as they're a bit limited (colors, page layout, images, etc.)

Overall: We use Paperform to generate forms of any kind; client onboarding, satisfaction questionnaires, contact forms, etc.

With better app integrations, we would definitely use it as part of our marketing automation, but it's a bit limited in that regard.

Capterra loader

This tool is my go to when I want to create something elegant for my audience.

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love being able to match my brand with this product. The customer service experience is beyond amazing to me. I am always offered an answer and a solution. It is one of the secret weapons of my online business.

Cons: That I don't know all that I can do with Paperform...yet. I can't wrap my head around what a webhook is even though I have read it so many times. I am sure it will be useful to me down the line.

Vendor Response

by Paperform on February 08, 2018

Thanks Fonda!

Paperform is the Apple of Forms !!

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I crave simple and awesome designs. Paperform syncs perfectly with my design needs and It has a beautiful design experience. It is Easy to use and Attractive in Style too !!!

Cons: No cons !! What so ever !! Love the platform from the start and have been recommending my clients too to use Paperform !! Keep up the good work paperform team.

Overall: The best form builder you can ever see !!

Very well designed and supported product!

Jun 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of use, and robustness of features that are implemented. Also, the customer support via chat or email is excellent and has helped me on many occasion!

Cons: Not yet all features are implemented. I would like to have more conditional texts and pages in the near future, but I''m confident that these features are being worked on.

Great system

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That it takes away the admin duties. It saves us so much tiime

Cons: Can not think of any at the moment. It is all good

Great way to create forms and surveys

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's so easy to use and customizable. I also like that it integrates payment gateways so I can even make an order form. Since using this software they have made lots of improvements.

Cons: There aren't a lot of templates to use, but that's not really a big deal seeing how it's easy to customize forms to your needs.

Paperform is the best form builder out there

Jun 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that it is simple, clean, and they are constantly adding new useful features. It can be embedded into any page and keeps the professional look and feel that we try to uphold on our website.

Cons: Maybe that it's still in its infancy which makes me question if it can be trusted every day. But I've not had ANY issues so far, so that's probably not a valid concern.

Vendor Response

by Paperform on June 04, 2017

Hey Griff! Wowee, what a great review. Our aim was and is to build the best form builder out there, so your review has made our century. We are pretty young, but pretty mature for our age ;) We've got strong checks and balances in place to catch bugs, and if anything comes up, we prioritise a fix (usually done within 24 hours!).

Very simple, beautiful, and the best support!

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that it only takes me a small amount of time to create or edit. And when I do have a challenge, my query is responded to almost immediately

Cons: There are not many templates currently (may2017) that work for my needs, I am looking forward to seeing more in the near future

Great product, awesome design and functionalities.

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Design, ease-of-use of the form. Ability to both create standalone and embedded forms. Inline validation.

Cons: Ability to export the form in an html format (and not javascript). Doesn't work with Google Tag Manager for form submission.

Great form builder and more

Apr 21, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Paperform is a simple to use tool for creating forms, quizzes and questionnaires that seamlessly embeds to an existing website.

- awesome user experience for my customers and potential clients

- a great solution for collecting feedback

- zapier integrations

Cons: Lack of native integrations for automation.

Overall: I use Paperform to easily gather feedback from my clients and customers. with elegant and functional forms.

Vendor Response

by Paperform on April 22, 2019

Susanna, many thanks on behalf of the whole Paperform's team!

Not sure if you know, Paperform does have a number of native integrations, among them Mailchimp, Google Sheets, Active Campaign, MailerLite, ConvertKit, Mailshake and others. Check them all out here:https://paperform.co/integrations. If none of those fit to automate your business processes, give us a shout out through the Intercom chat, we'd love to hear about your needs.

Great service with an awesome support.

May 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The support is amazing. Besides that, their compromise with the Paperform's roadmap is very unique.

Overall: I can deploy better solutions for my clients with a quarter of the time I used to waste before Paperform.

An amazing solution.

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, versatility. This product is pretty easy to set up and deploy, clients love it and so do we.

Cons: No log in for clients to retrieve data

5 Star All Round!

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: So simple to use - I can make my forms as simple or as complex as I need. Seriously, there's nothing I can think of that I can't do on Paperform. I'm so glad I found it!

Overall: I love being able to create forms to gather info about custom products I sell, then have people send me money - I'm basically using it as shopping cart! And it's really attractive, which is important to me as a graphic designer.

Vendor Response

by Paperform on June 04, 2017

Thanks Megan - great to know about how you're using Paperform as a shopping cart! Let's see what we can think of in the future to make it even more shopping cart friendly :)

Incredible customer service

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I'm really enjoying how easily I can create landing pages with this, as well as the speed at which they are adding new functionality.

Cons: It's currently young software, so there are sometimes bugs that need to be ironed out. However, as I mentioned above, they are so quick with their customer service that as soon as I raise it, it's being worked on.

Vendor Response

by Paperform on May 18, 2017

Thanks so much!

Capterra loader

A great tool to make forms that works

Mar 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the easy to use dashboard and their templates some of them are really a shortcut to make forms

Cons: Some great tools like analytics are only available on Pro accounts so you have those things on Google Forms for free :/

Overall: Easy to use software to make forms

Superb, easy to use product backed up by a great team

Jun 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is powerful, yet easy to use. I like that all of my forms are in one place and can easily be deployed anywhere (I embed them in a Wordpress blog)

Vendor Response

by Paperform on June 04, 2017

Thanks Barry!

Simply Awesome, couldn't do without it

May 31, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's customizability, the way it lets people sign your documents. I like that it verifies emails and addresses. The customer support. I love that it gives me options to change fonts and backgrounds. ALL OF IT

Cons: Sometimes it is buggish but yal always fix it. I would like to customize the text and colors of the actual questions without using CSS or coding.

Overall: I look 100% more professional when building forms, I can now ask people anything. I can save time by having clients fill out a form instead of having to ask the questions over and over.

Very nice and clean workflow and final results

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The fact that you can add calculations so that your forms get really interactive and fun to fill out.

Overall: Ease of use

Vendor Response

by Paperform on June 04, 2017

Cheers Frank :)

Wonderful! It's easy to use, consistent, customer service is fabulous, and it's always improving!

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It looks clean. It's easy to use and intuitive. I can make any of the complex changes I need, but it's not over cluttered, and appears very simple.

Cons: It's still new, so it doesn't have all of the features we need yet, like an approval workflow, etc. However, there's nothing I would change about what already exists.

Overall: It allows us to have keep online records of our staff's needs, like what promotions they need when, when they'll be out of town, etc.

The most simple and easy form platform I've ever use!

Jun 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple dan easy, just like typing on a word processor. Transparent public roadmap and always listening to customer request, with excellent support!

Cons: Not as robust as TypeForm or GravityForm. Seeing their roadmap help to ease my mind though.

But hopefully they will catch up in the future!

Overall: Ease of use to build simple form in less than 10 minutes and great support!

Been a great easy addition to creating a lead capture page

May 31, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The templates that can be easily modified to allow one to create web pages on ther fly is most welcoming.

Overall: Ease of use