# SendX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SendX the right Email Marketing solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158112/SendX/reviews --- SendX 4.6 (39) [View alternatives](https://www.capterra.com/p/158112/SendX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SendX Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews VS Viktor S COOGambling & Casinos, 11 - 50 employeesUsed the software for: Less than 6 months. “The best part, though, was the team—fast responses on Slack, clear guidance, and genuine care for our success.“ September 23, 2025 TG Tasha G Business OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “I reset my password twice, and still, the problem persisted.“ July 7, 2022 VB Vince B ConsultantSports, 2 - 10 employeesUsed the software for: 1-2 years. “After comparing other email marketing platforms, SendX was the most optimal for service, features and price.“ September 27, 2024 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James O. System Administrator Used the software for: 1-2 years ### "Best software for marketing planning " May 28, 2018 4.0 Well thought out product to deliver delightful experience Pros The pricing is fair based on the contribution of the software to the growth of the company Training is available to the new users who are yet to familiarise themselves with the software Cons Somehow based on the knowledge of the user, it can be tricky a bit to navigate through the software and obtain the required analytics Review Source Response from SendWorks March 7, 2019 Thank you for giving SendX an ALL STARS review, James! We deeply care customer feedback and a public review like this makes our day! If you ever face any issues, please do not hesitate to reach out to us at hello@sendx.io . Thanks again, Team SendX. https://www.sendx.io DW David W. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "SendX review" March 9, 2026 5.0 Excellent. I really enjoy using SendX and find it easy to create newsletters I also really like the resend option available Pros Great customer support always very quick to answer if I need any assistance Product is very easy to navigate. Cons Cannot think of anything negative to write about SendX. I have been suing it for over 2 years without any issues Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Very expensive, They changed there pricing overnight Review Source CI Christian I. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "\*\*\*I used Sendx for 6 months and this is a real review.\*\*\*\*" January 16, 2020 2.0 It was a poor customer experience during the 6 months I used the software and I regret spending countless hours setting up the automations just to save $20 a month on Mailchimp. Pros \-The pricing is affordable compared to their competitors. -The software has features business owners want and need. -The software is user friendly. -The team will work with you to create custom fields/settings based on your needs. -The team was always polite and apologetic when dealing with my account. -This software has great potential and I likely was an early user but they still need time to get the kinks out. Cons \-Communication was always delayed until the next day due to the time difference (team is in India). This was very frustrating when you are trying to fix an issue in the moment. -Email delivery to our customers was 20% or less. The only reason why we implemented this software was to automate our pricing and using this software actually caused a decrease in bookings as the emails were never delivered OR the client would get batch emails all sent at the same time. This was an on going issue and they offered a number of solutions that never ended up working. Sendx needs to address this issue as what is the point of the software if emails aren't being delivered? -They don't allow you to cancel your account or stop billing on the site. -Our conversions decreased while using the event based automations. Reason for choosing SendX Pricing Review Source AD Andrew D. Director Building Materials Used the software for: Less than 6 months ### "Affordable option" July 30, 2024 5.0 Pros When all you need is a robust email platform SendX is the best solution on the market. With so many companies migrating to be a knock-off of HubSpot or Salesforce, its nice to find an email platform that focuses on emails. Cons The database management interface is not as robust as I would like, but customer support is quick to jump in and make updates that I need. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing SendX Brevo was once a low cost solution for email, but they too have pivoted to being a "CRM" and raising costs. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) MailChimp has increased its price to an absurd level. I do not need another CRM and that is what MC is trying to be, and pricing themselves as. Review Source AV Adrian V. Business Development Mgr Information Technology and Services Used the software for: 6-12 months ### "Excellent Support" July 10, 2024 5.0 very good. good product, good customer service; a bit on the pricey side but good overall. Pros excellent customer service. assisted by a person\[sensitive content hidden\], who walked me via a ZOOM call through a series of Segmentation Reports. Nice to be able to have a person assist instead of looking up FAQs and docs. Cons as usual, costs can be an inhibitor since we are a small firm. Alternatives considered [SendMails](https://www.capterra.com/p/10002234/SendMails/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Reason for choosing SendX costs and the ability not to be restricted by the number of emails sent Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) costs and affiliate links in emails are no longer supported Review Source PW Paul W. Consultant Apparel & Fashion Used the software for: Less than 6 months ### "SendX Saved Us" May 8, 2024 5.0 SendX saved us from tech hell. Our former EMP was unwilling to acknowledge or address reputational issues with their tracking servers. Pros Speedy interface. Excellent support. Reliable results. Cons Looking forward to new Shopify integration. Reason for choosing SendX Moosend, Mailchimp, Brevo, Mailer Lite, Constant Contact, and others. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) We needed reliable software and a responsive support team. Review Source Response from SendWorks May 20, 2024 Thanks so much for taking the time and the kind words. We look forward to more success together! VM Vinay M. CEO Computer Games Used the software for: 6-12 months ### "Good Software for Spend Management at one place" December 21, 2021 4.0 it was reasonably okay. Customer support was always available. that was the best part. some features were very easy to use. others were very confusing. Pros 1\. ease of use 2. contact list management 3. drip campaigns Cons triggers were tough to understand. could not use them at all. many times our emails did not go but we did not know why. we talked to customer support and they were always available to answer. they supported us really well. they would get back in a few hours. they would consult on phone. very very good support. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing SendX cheaper, did not try other products. knew the team. Review Source Response from SendWorks March 9, 2022 Thanks so much for taking the time to leave a review and glad support was able to help you out with your triggers! RM Ramis M. Email Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Good Email Marketing Platform, with potential to be Great." September 22, 2025 4.0 Pretty Good, So far. Pros Good Support, Value for money and CRM. Good Account Manager. Cons Need a better deliverability manager. Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Plan was much more expensive. Review Source VS Viktor S. COO Gambling & Casinos Used the software for: Less than 6 months ### "Bulletproof Deliverability with Amazing Support" September 23, 2025 5.0 Pros SendX Plus gave us exactly what we needed to fix our email performance. The list cleaning, warm-up program, and domain reputation monitoring were spot on. The best part, though, was the team—fast responses on Slack, clear guidance, and genuine care for our success. Cons The onboarding required some time and active participation from our side. Not a big issue, but worth knowing if you’re looking for a completely hands-off solution. Review Source VB Vince B. Consultant Sports Used the software for: 1-2 years ### "Optimal features, service and price." September 27, 2024 5.0 After comparing other email marketing platforms, SendX was the most optimal for service, features and price. Pros Intuitive platform. Service is extremely helpful. Cons Nothing at this time. Platform is user friendly. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Campaigner](https://www.capterra.com/p/266291/Campaigner/) Reason for choosing SendX Features and pricing. Intuitive platform Review Source NG Naman G. Marketing Manager Used the software for: Less than 6 months ### "It is a very well thought out product and the experience so far has been delightful" September 18, 2017 5.0 Pros 1)Deep API integrations 2). Email Drip sequences for User nurturing and engagement 3). Exhaustive Automation operations 4). Powerful Segment builder 5). Great Email Delivery 6). Exclusion filters in Drip steps Cons Reporting could be extensive and easy to extract. Also, many advanced features like Clickview map are not there currently but sit in their pipeline. Review Source Response from SendWorks March 7, 2019 Thank you for giving SendX an ALL STARS review Naman! We deeply care customer feedback and a public review like this makes our day! I am happy to inform you that we have revamped our entire reporting module. Reports now show you a world map with details such as opens, clicks, replies amongst other things. If you ever face any issues, please do not hesitate to reach out to us at hello@sendx.io . Thanks again, Team SendX. https://www.sendx.io NS Nikhil S. Co-Founder Used the software for: Less than 6 months ### "So far we have been pretty happy with the service and the speed with which the product is evolving. " September 25, 2017 4.0 Pros We zeroed down on after having a close look at MailerLite and other alternatives in the email marketing domain. One of the primary reason for choosing SendX was the seamless integration with Amazon's SES. Makes the entire offering all the more appealing! The drag & drop editor and list segmenting features are easy to use and great. Cons For a mailing service, there should be only one paid plan and campaigns should auto save while creation. Review Source Response from SendWorks March 7, 2019 Thank you for giving SendX an ALL STARS review, Nikhil! We deeply care customer feedback and a public review like this makes our day! We keep experimenting with our pricing plans. As for now, we have two plans but the base plan includes almost all the features (as recommend in your reviews). Hope this helps :) If you ever face any issues, please do not hesitate to reach out to us at hello@sendx.io . Thanks again, Team SendX. https://www.sendx.io LK Lasha K. Broker Real Estate Used the software for: I used a free trial ### "Great software to market and to generate leads" December 2, 2021 5.0 Awesome Pros Price, all the marketing options. Plus it is user friendly Cons deferent time zone / deferent country / Review Source Response from SendWorks March 9, 2022 Glad the product has been working out for you. We are now a global team and accommodate all time zones. Hopefully this will help with any future support requests. Really appreciate you taking the time to leave a review! BM Bruce M. CEO Financial Services Used the software for: 2+ years ### "Very Helpful!! " August 19, 2024 5.0 I am not good at this!! and she was accommodating. Pros Her patience and knowledge of the product Cons complicated your system is not easy for an old guy like me Review Source JJ Jayarajan J. Digital Marketing manager E-Learning Used the software for: 6-12 months ### "Our marketing automation initiatives are paying off with SendX and we see a clear ROI with them." March 30, 2018 5.0 We are an Ed Tech company. After testing out SendX for 1 month it was clear that this is the right system for us. We went ahead with the full implementation and did a deep integration of SendX with our in house CRM. The tech & support team at their end was very helpful and provided almost instant support for most of our queries. Post this we have been using SendX for nurturing our leads and users based on their category of interest (courses). Finally our marketing automation initiatives are paying off with SendX and we see a clear ROI with them. I would recommend anyone who has a marketing automation use case (like ours - EdTech) to try out SendX Pros We are an Ed Tech company. After testing out SendX for 1 month it was clear that this is the right system for us. We went ahead with the full implementation and did a deep integration of SendX with our in house CRM. The tech & support team at their end was very helpful and provided almost instant support for most of our queries. Post this we have been using SendX for nurturing our leads and users based on their category of interest (courses). Finally our marketing automation initiatives are paying off with SendX and we see a clear ROI with them. I would recommend anyone who has a marketing automation use case (like ours - EdTech) to try out SendX Cons Can increase the no. of templates of both email campaigns and landing pages. I am sure it will increase in the coming months. Review Source Response from SendWorks March 7, 2019 Thank you for giving SendX an ALL STARS review, Jayarajan! We deeply care customer feedback and a public review like this makes our day! We heard your feedback and SendX now offers 50+ free responsive email templates inside the product :). But, we didn't stop there, we also created the biggest email templates collection for anyone to explore free templates - https://www.sendx.io/ultimate-free-email-template-collection and open sources all our premium templates https://www.sendx.io/email-templates. Hope this helps :) If you ever face any issues, please do not hesitate to reach out to us at hello@sendx.io . Thanks again, Team SendX. https://www.sendx.io VR Verified Reviewer Founder Marketing and Advertising Used the software for: 6-12 months ### "A decent email marketing software" December 13, 2018 5.0 If you can afford it, go for it. Pros I worked on a client project who was using SendX. I had the chance to use SendX for over a year and it never disappointed me. It has all the features that you'd want to see in an email marketing software. You can automate emails using tags, send customized emails, build your email list with popups, and more. I love their customer support and the fact that they continuously keep updating the software so you get to see new feature every now and then. Cons If there is one thing that will hurt you is its price. It is hell of expensive. When compared with other email marketing software, you'd realize that SendX is way too expensive. Review Source Response from SendWorks March 7, 2019 Thank you for taking the time out to review SendX. We deeply care customer feedback and a public review like this helps us improve our product and service. We heard your feedback and have reduced our pricing significantly. The pricing starts at $9.99/ month OR 7.49 /month (paid annually). You can check the latest pricing here - https://www.sendx.io/pricing. Hope this helps :) If you ever face any issues, please do not hesitate to reach out to us at hello@sendx.io . Thanks again, Team SendX. https://www.sendx.io JM Johana M. Sales consultant Online Media Used the software for: 2+ years ### "This is the best software for Email marketing I can recommend." July 12, 2021 5.0 I like this tool , I can recommend anyone to use and try . Pros This Email marketing software actually it's the best , I like the fact I can send unlimited Emails to my customers monthly . This tool Is affordable to me and any startup company can afford. I was able to test the software because they offer free trial and no credit card required on trial. Cons This software I have no complain so far , developers are doing a good job Review Source Response from SendWorks March 9, 2022 Thanks so much for the positive feedback and so glad its been your favorite email marketing software! VR Verified Reviewer Software Developer Computer Software Used the software for: 6-12 months ### "Must use it for automatic email management" June 28, 2018 5.0 Sending email to customers Pros Sendx is the best tool available in the market for better and reliable email automation campaigns. This will help you to turn your website visitors users into customers. You can promote your products to your users just with the one click. With the help of drag and drop features, you can design your own custom email template for email campaigns. Cons SendX integration with the website is bit complex as proper guidelines are missing. Email tracking options are still need be added. Review Source Response from SendWorks March 7, 2019 Thank you for giving SendX an ALL STARS review! We deeply care customer feedback and a public review like this makes our day! If you ever face any issues, please do not hesitate to reach out to us at hello@sendx.io . Thanks again, Team SendX. https://www.sendx.io VR Verified Reviewer Game Release Support Computer Games Used the software for: Less than 6 months ### "SendX Review from a Games Release Support Personel" November 24, 2022 4.0 It was good, until I discovered a better mailing app or program Pros I just like the drop and drag feature when designing, html embedding per section is good. Cons Loading Errors, Uploading Images takes time, no Autosave feature when creating drafts.some html/css can't be read. css codes must be inline. not declared to the head part or it can't be read.display preview is different when I received the test email. Review Source VR Verified Reviewer Email Marketing Executive Market Research Used the software for: 6-12 months ### "SendX-Excellent marketing features and great support" June 13, 2021 4.0 Pros Reliable Email marketing tool to run targeted email campaigns. It had advance automation features to trigger emails. We can segment list using customer behavior and retarget them. The pricing is fair. Cons Faces issue with email deliverability. No proper Analytics and reporting for email campaigns. Very limited integration with other marketing tool. Review Source DH Danny H. Digital Marketing Officer Education Management Used the software for: Less than 6 months ### "Brilliant email and lead capture marketing system for organisations" January 5, 2022 5.0 Fantastic customer service, and really quick to respond. Pros Really easy to use and fair pricing structure, super powerful system and a fantastic product for increasing leads and the number of customers. Cons Could do with more functionality, and potentially look at reducing emails going to spam Reason for choosing SendX Affordability and ease of use. Review Source Manan S. Co-Founder Computer Software Used the software for: 1-2 years ### "Goodbye Mailchimp, Hello sendx!" May 10, 2019 5.0 Pros Before sendx, we were using mailchimp. For some reason, our deliverability was compromised and we tried to investigate. Mailchimp support never got back! In my frustration, we decided to give sendx a go. Migrating was smooth and started our campaigns through sendx. Great delivery rates. Also, Agni from their team is a rockstar! Prompt, knowledgable and actually listens to what you have to say. Cons There isn't much to dislike about sendx. Sure, I miss the monkey of mailchimp but there is no monkey business with my email marketing anymore! Review Source JD Jitesh D. Product Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Extremely useful for email marketing automation" September 14, 2017 5.0 Maintaining subscriber lists on Sendx is easy and we can integrate with our Medium blog seamlessly. Zapier integration has been very useful too. Pros I was introduced to the SendX tool through ProductHunt. I signed up for the demo instantly. Got amazing support from the community manager. They helped me setup the tool. Setting up drip campaigns is extremely easy and it is extremely easy to import/export contacts and setup campaigns. I can tell that this is easily among the best of all similar tools available in the market. Cons The team behind Sendx has done a great job at building such an amazing platform. A few minor bugs at times is the only disappointment we have been through. But, the team is extremely proactive at resolving those when reported. Review Source Response from SendWorks March 7, 2019 Thank you for giving SendX an ALL STARS review Jitesh! Also, we are deeply thankful to you and the entire Drivezy marketing team that helped us with product feedback constantly. We deeply value customer feedback and a public review like this truly makes our day :) If you ever face any issues, please do not hesitate to reach out to us at hello@sendx.io . Thanks again, Team SendX. https://www.sendx.io AC Ashley C. Radio Trainer Media Production Used the software for: Less than 6 months ### "Very cost effective, good customer support and all in one tools." September 13, 2017 5.0 Cost effective. For start ups, every separate marketing tool costs a fortune. You provide most marketing tools in one for a set fee. It's perfect for new people like myself. Pros I'm on a tight budget, and I can't afford for each separate marketing tool. I chose to use SendX because it's all in one. I get to use numerous tools such as drip campaigns, email sign ups, email lists and pop up boxes to name but a few. At the moment, I'm new, so I'm not selling much. I have a website to rent, and I need numerous tools. It's too much for me. Send X does it all in one at a great price. Plus, the customer service is very friendly, and they're also very helpful. Cons Having to use the SendX brand on my sign up forms when I'm already paying the company to use their product. Their SendX sign looks a bit tacky. Review Source Response from SendWorks March 7, 2019 Thank you for giving SendX an ALL STARS review Ashley! We deeply care customer feedback and a public review like this makes our day! Also, I am happy to inform you that we have significantly improved our branding in the signup forms making the sign-up forms look even better :) If you ever face any issues, please do not hesitate to reach out to us at hello@sendx.io . Thanks again, Team SendX. https://www.sendx.io SK Steven K. Marketing Manager Religious Institutions Used the software for: 6-12 months ### "A great alternative to MailChimp" September 19, 2017 5.0 Pros I've been using SendX for about 11 months now. Can't speak highly enough about it. I was looking for an alternative to MailChimp - it's easier to use, and with more features. I think most impressively, the support has been excellent. Never waited more than 30 mins for a response, and I've seen a constant stream of quality features added. Really recommend. Cons There are a few tweaks I would make for ease of use (e.g. ability to add a new contact from the dashboard). Review Source Response from SendWorks March 7, 2019 Thank you for giving SendX an ALL STARS review, Steven! We deeply care customer feedback and a public review like this makes our day! If you ever face any issues, please do not hesitate to reach out to us at hello@sendx.io . Thanks again, Team SendX. https://www.sendx.io Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.