# Freshchat Pricing 2026 | Capterra

> Learn more about Freshchat pricing plans including starting price, free versions and trials.

Source: https://www.capterra.com/p/158117/Freshchat/pricing

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# Pricing for Freshchat

[4.2 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

Write a Review!

## [Freshchat](https://www.capterra.com/p/158117/Freshchat/) has **4** pricing plans

-   Yes, has free trial
-   Yes, has free version

**Credit Card Required:** No

### Free

**Pricing Model:** Flat Rate

**Payment Frequency:** Per Month

Free plan includes:

-   10k MUV/Account
-   Bulk Actions
-   Chatbot
-   Chatbot Analytics
-   Conversation Labels

### Growth

₹1799

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Growth plan includes:

-   100k MUV/Agent
-   Assignment Rules
-   Basic Dashboard
-   Business Hours (Global)
-   Canned Responses

### Pro

₹4799

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Pro plan includes:

-   300k MUV/Agent
-   Advanced Automations
-   Advanced Dashboard
-   Agent Availability Report
-   Apple Business Chat

### Enterprise

₹69

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Enterprise plan includes:

-   400k MUV/Agent
-   Allowed Domains
-   Allowed Ips
-   Up to 5000 Bot Sessions/Month FREE
-   User Authentication(JWT)

## Popular alternatives to [Freshchat](https://www.capterra.com/p/158117/Freshchat/)

Looking to learn more about Live Chat software similar to Freshchat? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits.

by Slack

[4.7 (24147)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price:$8.75/month

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[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

by Text

[4.6 (1727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting Price:$25/month

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by QualityUnit

[4.7 (1786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price:$15/month

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[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

by Tidio

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting Price:No pricing found

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by Zendesk

[4.4 (4083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price:$115/month

[LEARN MORE](https://www.capterra.com/p/164283/Zendesk/)

[View all alternatives](https://www.capterra.com/p/158117/Freshchat/alternatives/)

## What do others say about [Freshchat](https://www.capterra.com/p/158117/Freshchat/) pricing?

Value For Money[4.1(145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

Pros

Cons

[Read All 145 Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/)

Read Full Reviews Below

Suresh N.

Government Consultant

Airlines/Aviation, 51-200 employees

Used the software for: 6-12 months

**

Overall Rating

4.0

**

Ease of Use

5.0

Customer Service

4.0

Features

4.0

Value for Money

4.0

Likelihood to Recommend

90%

9/10

Reviewer Source

Source: Capterra

June 29, 2026

"Freshchat review by Suresh "

**Pros:** All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface

**Cons:** Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases

**Alternatives Considered:** [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/)

**Reasons for Choosing Freshchat:** Ease of implementation, use and great pricing

Santhosh S.

Cybersecurity Specialist

Security and Investigations, 10,001+ employees

Used the software for: Less than 6 months

**

Overall Rating

4.0

**

Ease of Use

5.0

Features

4.0

Likelihood to Recommend

80%

8/10

Reviewer Source

Source: Capterra

June 21, 2026

"Simple, Affordable, and Gets the Job Done"

**Pros:** One of the best value-for-money tools out there. It's especially great for small and medium-sized businesses because it's easy to set up, simple to use, and comes with a clean, user-friendly interface.

**Cons:** Since the pricing is quite affordable, the feature set is also fairly basic. It covers the essentials well, but there aren't many advanced capabilities, and AI features are pretty much missing from the overall experience.

[Read All 145 Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/)

## How should I be thinking about software pricing?

[

Be an Informed Buyer: Understanding the True Cost of Business Software

It's not just you-budgeting for business software is complicated. We're here to break it down.

](https://www.capterra.com/resources/business-software-cost/)