# Page 5 | Freshchat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Freshchat the right Live Chat solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158117/Freshchat/reviews --- Freshchat 4.1 (117) [View alternatives](https://www.capterra.com/p/158117/Freshchat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Freshchat ## Showing most helpful reviews Showing 101-117 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Johan L. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Unclear Documentation and Communication" January 16, 2019 2.0 Overall experience? Wasting time Pros It was cheap, good for start. Features was good. Cons \- Slow response Customer Support - When it comes to troubleshoot you will waste lot of your time to figure it out - I believe many user will not continue after the trial - The customer support is lack of knowledge Review Source VR Verified Reviewer Sales Manager Information Technology and Services Used the software for: Less than 6 months ### "Review on Freshchat" April 3, 2019 3.0 Freshchat is helping our clients or the website visitors to contact us without them calling us or sending us emails. Pros Ease to get leads or stay connected from our website. Any visitor on our website can communicate to us very easily. Cons Need to improve on some features and stay competitive in market. Review Source MS Manju S. HR Manager Information Technology and Services Used the software for: Less than 6 months ### "Best tool to integrate chat tool on your website" December 8, 2018 5.0 It really solve the purpose of chat integration system for your website. Overall experience is awesome! Pros This software is my first choice to integrate chat script on my website. They have heft list of feature and free plan as well. You can easily change the background image and add questions for chatbot as well. Cons I found all the options I need to set up chat tool for my website. So, there is nothing which I like leas about this software. Review Source KP Kevin P. Used the software for: ### "Easy to use chat" February 7, 2017 4.0 An easy and effective way to add chat facility to your online shop or website. Dealing with customers is simple enough, with an easy to use interface for both sides and the facility for customers to leave out of hours messages. My only gripe is that there's no way to set office hours so the icon could switch automatically to the "leave a message" version when we close for the day. Pros Easy to use Low cost Nice design Cons Can't set out of hours No mobile app Review Source VR Verified Reviewer Operation Manager Computer Software Used the software for: Less than 6 months ### "It's Really effective way to interact with your customers" April 28, 2019 4.0 It's a Really good experience. Pros Really easy to use and has a lot of basic features. it can be easily embedded to any website. Cons the higher plans are too much expensive. Review Source Gualter A. Tech Support Information Technology and Services Used the software for: I used a free trial ### "Good chat solution for your Company" July 16, 2019 4.0 Pros Easy of use and to setup. Documentation is there to help you Cons Customer support is a bit basic. Had a bit of trouble communicating with them Review Source VR Verified Reviewer Health Transformer Information Technology and Services Used the software for: Less than 6 months ### "Great live chat tool" April 8, 2019 4.0 Pros Great tool for live chat, both for support and sales. Cons Not the easiest to set up custom workflows Review Source AF Analise F. Customer Service Agent Consumer Services Used the software for: Less than 6 months ### "Freshchat Review" March 20, 2019 5.0 Pros Ease of use is the best feature of Freshchat. Cons Sometimes chats disappear from the panel before I am able to tag them. Review Source VR Verified Reviewer Full Stack Web Developer Used the software for: Less than 6 months ### "Modern Design, Useful information" July 27, 2018 4.0 Pros Its design is very attractive which customer finds it easy to use. It give us leverage when communicating with the customers. Added information regarding the customers are also very helpful on giving us an idea how to handle/communicate. Easy to setup. With offline mode. Cons Message notification from customers can be improved. Customer service sometimes missed messages due to this. Review Source VR Verified Reviewer Software QA Engineer Used the software for: Less than 6 months ### "Absolutely awesome tool for customer interactions via live chat!!" April 30, 2018 4.0 Pros The UI is refreshing and usage is quite easy. It is easy to get started and the simplicity of the UI allows to learn the functionality easily. Sincerely saying, I haven't tried many other chat tools but I can vouch that this is one of the good ones. Cons Didn't find much of any cons to start with. To start with, one can say that the customization in the custom campaigns is not very flexible and could include more options. Review Source JP Jessica P. Used the software for: ### "Good tool when getting started" February 9, 2017 4.0 They have a free plan which is pretty good but keep in mind, if you are chatting with customers at scale, their feature set is very limited. I would definitely keep them in mind because their products do mature quickly but at this time, they don't have the number one product on the market. But it is free so it is a great start. Review Source DZ Diego Z. Web Developer Information Technology and Services Used the software for: ### "null" April 11, 2018 1.0 Review Source MH Magnus H. Online Retail and Systems Manager Motion Pictures and Film Used the software for: ### "null" November 5, 2018 4.0 Review Source PL Pekka L. Used the software for: ### "Really interesting service" January 26, 2017 3.0 We've been using other Fresh\* -products for a couple of years. Freshchat has not yet been implemented/in use, but our experience with Freshsales/Freshdesk is so good, that I can recommend this product as well Review Source KN Karthik N. Used the software for: ### "Awesome Product!" February 8, 2017 5.0 Smooth sailing all the way! we have been using freshchat since their beta days and we have never encountered a problem till date. Its easy to use and integration was super simple! Review Source AZ Albert Z. Used the software for: ### "Nice product" February 7, 2017 4.0 To this time it serves our needs well. Didn't have any problems with it since we are using it. It is a nice product. Review Source GP Giacomo P. Pizzaiolo cuoco Restaurants Used the software for: I used a free trial ### "Chat bot" February 1, 2023 3.0 Pros Classico chat bot che trovo in molti siti internet di e-commerce Cons A volte la chat non capisce il problema posto Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.