# Page 6 | Freshchat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Freshchat the right Live Chat solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/158117/Freshchat/reviews

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Freshchat

4.2 (130)

[View alternatives](https://www.capterra.com/p/158117/Freshchat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 25th, 2026

# Page 6 - Reviews of Freshchat

## Showing most helpful reviews

Showing 126-130 of 130 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MH

Magnus H.  
Online Retail and Systems Manager  
Motion Pictures and Film  
Used the software for:

### "null"

November 5, 2018

4.0

Review Source

PL

Pekka L.  
  
  
Used the software for:

### "Really interesting service"

January 26, 2017

3.0

We've been using other Fresh\* -products for a couple of years. Freshchat has not yet been implemented/in use, but our experience with Freshsales/Freshdesk is so good, that I can recommend this product as well

Review Source

KN

Karthik N.  
  
  
Used the software for:

### "Awesome Product!"

February 8, 2017

5.0

Smooth sailing all the way! we have been using freshchat since their beta days and we have never encountered a problem till date. Its easy to use and integration was super simple!

Review Source

AZ

Albert Z.  
  
  
Used the software for:

### "Nice product"

February 7, 2017

4.0

To this time it serves our needs well. Didn't have any problems with it since we are using it. It is a nice product.

Review Source

GP

Giacomo P.  
Pizzaiolo cuoco  
Restaurants  
Used the software for: I used a free trial

### "Chat bot"

February 1, 2023

3.0

Pros

Classico chat bot che trovo in molti siti internet di e-commerce

Cons

A volte la chat non capisce il problema posto

Review Source

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