--- title: "Freshchat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Freshchat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/158117/Freshchat/" page_type: "product" language: "en" --- # Freshchat Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Freshchat ## What is Freshchat? Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation ## What is Freshchat used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Top alternative Featured Overall rating Based on 148 user reviews Reviews sentiment Positive 82% Neutral 11% Negative 7% Starting price ₹1799 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Freshchat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.freshworks.com&name=Freshchat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Freshchat 4.2 (148) VS. [4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price ₹1799 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (146) Ease Of Use 4.3 (22,714) Value For Money 4.1 (125) Value For Money 4.2 (15,278) Customer Service 4.0 (128) Customer Service 4.3 (13,538) ## Freshchat alternatives Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,159)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102188/LiveAgent/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [View all alternatives](https://www.capterra.com/p/158117/Freshchat/alternatives/) ## FAQs about Freshchat Overview ### What problems does Freshchat solve? Freshchat solves scattered customer conversations, slow response times, and repetitive support work by unifying website, WhatsApp, social, and mobile chats in one inbox. Chatbots, routing, canned replies, and conversation history reduce manual triage and missed context. Support teams, sales reps, supervisors, and multi-team service operations benefit most. Answer based on 124 reviews Overview ### Which roles and teams benefit most from Freshchat? Freshchat is most used by customer support teams, software and IT professionals, and business leaders who need fast, organized customer communication. Support specialists and customer success managers handle live inquiries, while engineers and IT staff manage implementation. Executives, founders, and marketing or business teams use it to improve responsiveness, engagement, and service visibility. Answer based on 141 reviews Overview ### What company size and industries is Freshchat built for? Freshchat is built primarily for small businesses, which make up 70% of reviewers, especially Computer Software at 20% and Information Technology and Services at 17%. It targets customer support teams at SaaS and eCommerce companies with up to 50 team members, while also serving some enterprises at 20% and midsize businesses at 10%. Answer based on 146 reviews Features and Usability ### What are the key features of Freshchat? Freshchat includes core messaging features like live chat, chatbots, canned responses, and support ticket management. Reviewers also focus on differentiators such as multi-channel messaging for WhatsApp and social channels, automated routing, conversation history, and third-party integrations, with dashboards and reporting used to track team performance. Answer based on 105 reviews Pricing ### How much does it cost and what fees or limitations are included? Freshchat offers a free plan for up to 10 agents, plus paid Growth, Pro, and Enterprise plans at ₹1799, 4799, and 69 per user/month, with a free trial available. Reviewers often call it affordable and good value, but note the free plan and lower tiers can feel limited, while higher plans get expensive. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does Freshchat integrate with? Freshchat integrates with Freshdesk and Freshsales most often in reviewer feedback, including ticket creation and shared customer data. It also connects to WhatsApp Business API, Slack, Shopify, Pipedrive, and Stripe. Freshchat supports 17 third-party tools overall, spanning support, CRM, messaging, ecommerce, and payments. Answer based on 49 reviews Getting Started and Support ### What training and onboarding options does Freshchat offer? Freshchat provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation gives written reference material for self-paced learning, feature review, and step-by-step guidance as needed. Answer based on 5 reviews Getting Started and Support ### What customer support options does Freshchat offer, and how do users rate the experience? Freshchat offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live rep assistance. Users often describe support as helpful, knowledgeable, and quick for setup or bug fixes, but others report slow replies, weak follow-through, billing issues, and inconsistent troubleshooting, especially for complex or urgent cases. Answer based on 49 reviews Chat and chatbots ### How well does Freshchat handle live chat and chatbots? Freshchat handles everyday live chat well with a shared inbox, omnichannel messaging, and useful automation for support teams. Small business and customer service teams often like the easy setup and clear interface, though advanced chatbot flows, deeper AI understanding, and scaling across more complex operations can feel limited. Answer based on 105 reviews ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Freshchat supports all three of the features reviewers rate highest: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions organized, allowing teams to deliver timely support and maintain more consistent communication. Chat/Messaging 4.9 (15) 93.33% of 15 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 4.7 (20) 85.00% of 20 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.3 (26) 73.08% of 26 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-time Consumer-facing Chat 4.5 (30) 70.00% of 30 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 4.4 (14) 57.14% of 14 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Live Chat 4.5 (28) 78.57% of 28 reviewers that rated this feature as important or highly important Ability to chat online in real time Freshchat 66 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Activity Monitoring: Monitor and track what your employees are doing - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Geotargeting: Geographic location of visitors determines behavior of the software - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.0 (146) 4.0 Based on 146 reviews ## Pricing Value for money 4.1 (125) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/158117/Freshchat/pricing/) Growth ₹1,799 Per User,Per Month It includes: - 100k MUV/Agent - Assignment Rules - Basic Dashboard - Business Hours (Global) - Canned Responses - Conversations Overview Report - Facebook Messenger Files - Faqs - Marketplace (App Store) - Offline Experience - Priority Inbox - Private Notes - Up to 2000 Bot Sessions/Month FREE - User Events & Timeline - User Segmentation Pro ₹4,799 Per User,Per Month It includes: - 300k MUV/Agent - Advanced Automations - Advanced Dashboard - Agent Availability Report - Apple Business Chat - Auto-Resolve - Business Hours (by Groups) - Co-Browsing - Conversation Apis - CSAT Survey and Report - Intelliassign - Live Translate - Roles and Permissions - Team Performance Report - Up to 3000 Bot Sessions/Month FREE - Whatsapp Business POPULAR Enterprise ₹69.00 Per User,Per Month It includes: - 400k MUV/Agent - Allowed Domains - Allowed Ips - Up to 5000 Bot Sessions/Month FREE - User Authentication(JWT) Value for money 4.1 (125) 4.1 Based on 125 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (128) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (128) 4.0 Based on 128 reviews ## User reviews Overall rating 4.2 Based on 148 reviews Filter by rating 5(68) 4(54) 3(16) 2(4) 1(6) Mentioned topic Sorted by most recent Balanjaneya Sharma B. Software Engineer Human Resources ### "Freshchat Integration Within Team Workflows" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2026 Seamlessly integrates with team workflows and communication tools, but its limited AI capabilities and advanced chat features restrict deeper automation and innovation Pros Freshchat integrates seamlessly into our team's workflow and works well alongside other communication tools Cons The feature set feels somewhat limited, especially in terms of AI capabilities and advanced chat functionality Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Akshith N. Head of Strategy and Business Development Biotechnology ### "Head of Strategy and Business Development" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2026 Pros Great communication tool, we use it for external communication and very seamless and easy to get started. Cons Ai features are limited and scalability to connect with mcps is low, it would be better if we can connect with llms like claude and chat gpt Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Rakesh P. IT Analyst Telecommunications ### "All-in-one communication tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 13, 2026 Pros Freshchat is a compact, comprehensive, and reliable all-in-one communication tool. It offers a clean interface, useful workflows, and an intuitive experience that makes managing customer conversations simple and efficient. Cons The pricing could be more affordable considering the current feature set. The workflow capabilities are relatively basic, with limited support for complex automation, integrations, and advanced functionality. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PA Pallavi A. Analyst Computer Software ### "Canned responses helped us stay consistent without sounding robotic" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 Pros Our team handles many repetitive questions every day, and canned responses significantly reduced typing while maintaining consistent communication. Agents could personalize replies before sending them, which kept conversations natural while improving productivity. It also helped new team members follow the same communication standards as experienced agents. Cons Managing a growing library of canned responses becomes challenging as the team expands. Better organization through folders, usage analytics, or duplicate detection would make content management much more efficient. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AT Arun T. Analyst Oil & Energy ### "Freshchat review by Arun" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 4, 2026 Pros Very proactive live chatbot tool, simple to use and very good integrations, we integrated with our daily channels and it is effective. Cons It is not technically the AI chatbot, as there are good options the AI features not yet there and feel very basic. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Shaunak B. Sr analyst Computer Software ### "Great for handling customer conversations, but reporting left us wanting more" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 2, 2026 Pros Freshchat gives supervisors a clear picture of ongoing conversations, making it easier to monitor workloads and ensure customers aren’t waiting too long for responses. The operational visibility has helped our team stay organized and react quickly during busy periods. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CJ Chandan J. Product Designer Computer Software ### "Great for Everyday Team Communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 1, 2026 Pros The platform is easy to learn and adopt, making onboarding quick for new users. Chat and messaging are fast and reliable. Cons Limitations with more complex workflows, especially for sales management tasks. Some features feel basic and require workarounds. I also encounter occasional minor bugs or UI quirks that can interrupt the experience, Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SN Suresh N. Government Consultant Airlines/Aviation ### "Freshchat review by Suresh " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 29, 2026 Pros All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface Cons Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases Alternatives considered [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Reasons for choosing Freshchat Ease of implementation, use and great pricing Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MJ Mitali J. Specialist programmer Computer Software ### " AI became a helpful assistant rather than just another feature" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 29, 2026 Pros We initially viewed the AI capabilities as a bonus, but they quickly became part of our daily workflow. Suggested replies helped agents respond faster while maintaining consistency, especially during high-volume periods. Instead of replacing our support team, the AI reduced repetitive typing and gave agents a solid starting point for many conversations. Cons The AI performs well with common customer questions, but its recommendations become less reliable when conversations involve product-specific scenarios or more complex troubleshooting. There is still room for smarter contextual understanding. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Sakshi B. Senior analyst Computer Software ### "Automation saved our team hours every single week" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 Pros One of the biggest improvements we noticed after adopting Freshchat was how much repetitive work disappeared. Routine customer questions could be handled automatically, while more complex conversations reached the right agents without manual intervention. This allowed our support team to focus on solving actual customer problems instead of answering the same basic queries repeatedly. Cons The automation builder is capable, but creating more sophisticated workflows takes patience. As our support processes became more detailed, we found ourselves wishing for greater flexibility when defining complex conditions and exceptions. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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