# Page 5 | Freshchat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Freshchat the right Live Chat solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158117/Freshchat/reviews --- Freshchat 4.1 (126) [View alternatives](https://www.capterra.com/p/158117/Freshchat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 25th, 2026 # Page 5 - Reviews of Freshchat ## Showing most helpful reviews Showing 101-125 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Aaron S. Director Used the software for: ### "Tried on our website, did not work, no support." October 27, 2017 1.0 None, just a waste of my time. Pros Looked nice.. that's about it. Cons Did not work properly. When we logged out, it kept saying that there was a team member online and it would reply in under 2 minutes. The support told me to check my settings, still didn't work. Sound notifications were not working, the support staff said 'check your computer is not muted' - what? Is this a phone company telling me to check my router is plugged in? BUYER BEWARE - what a joke. Review Source TH Troy H. President Marketing and Advertising Used the software for: Less than 6 months ### "Simple Easy To Use and Added a Huge Value to Our Customer Support/Training" September 12, 2018 5.0 Pros Really enjoyed learning about the software as soon as I signed up for the free trial. I also enjoyed my interactions when their training and support staff who helped me quickly get this up and running. The day it went live for our customers we received great feedback about how accessible our company is. Cons Without help it could be a little hard to set up however their support staff was very helpful from the start so I should say their are no cons! Review Source VR Verified Reviewer Technical Support Specialist Computer Software Used the software for: 6-12 months ### "Quite useful for both sells and support" January 15, 2019 4.0 All in all, a well rounded live chat tool for sells and support. Well integrated with other Freshworks tools. Pros Superb as a customer support tool for quick communication with clients. Both to provide information and to resolve issues. Can be integrated with FresDesk for a top of the line combination! Cons More flexibility with the visual appearance would be welcomed. Resizing or relocating the main window easily for example. Review Source SC Steve C. E-Commerce Manager Sporting Goods Used the software for: 6-12 months ### "Freshchat gives you everything you need!" January 9, 2019 5.0 No serious problems and customer service was quick to help with anything I needed Pros The software is incredibly simple to install and intuitive to use. It is also pretty organized, which helps when you need to assign chats to other reps. Cons It isn't very easy to search through old conversations. Review Source Jacob P. CEO Used the software for: Less than 6 months ### "Terrible Product" March 12, 2018 3.0 Lost a few customers Pros Allows unlimited contacts to be stored on the system & a priority inbox for customers with urgent inquiries Cons That a chat must be assigned to an agent and the conversation is viewable next time the user contacts you. Also having a team widget is not helpful because sometimes customers want to chat with a specific agent. Review Source VR Verified Reviewer Managing Director Retail Used the software for: Less than 6 months ### "A great chat widget" July 12, 2018 5.0 Pros I got this for free so I honestly can't complain about the price. The UI is intuitive and easy to get to grips with. Cons There are literally so many other competitors in this market that it's hard to differentiate yourself. I like freshchat but there are lots of alternatives that would have been just as good. Review Source PM Pershanthen M. Developer Information Technology and Services Used the software for: 6-12 months ### "Freshchat intergration into Freshdesk really upped our support game" July 17, 2019 5.0 Pros Freshchat is really easy to use and you are able to integrate it into your Freshdesk dashboard. This means that your support team can chat and respond to tickets using a single dashboard. Cons To be honest, i dont quite like the pricing structure as you are billed per agent rather than a team. Maybe something the Freshworks team can look into. Review Source Pratik P. Developer Internet Used the software for: Less than 6 months ### "Just a bit expensive for Entrepreneurs " April 4, 2018 5.0 Sales improvements Pros I like its beautiful UI and Its features, The ease of use is also very nice and the helpdesk integration is just too good! Cons The pricing is a bit expensive for Entreprenuers, The folks at Jivochat provide their chat at less price, The trial also requires credit card verification and confirmation which I don't like at all. Review Source SK Sunil K. Deputy Manager Marketing and Advertising Used the software for: Less than 6 months ### "Freshchat Review - The best and easy way to say HI to customers and resolve there concerns" March 6, 2019 5.0 Pros The best and easy way to say HI to customers and resolve there concerns, get instant notifications upon customer visit, can assign tasks to the team members and can download the reports whenever required and simplify manual work Cons Pricing is a bit concern. People at Freshworks should reduce the pricing Review Source JL Johan L. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Unclear Documentation and Communication" January 16, 2019 2.0 Overall experience? Wasting time Pros It was cheap, good for start. Features was good. Cons \- Slow response Customer Support - When it comes to troubleshoot you will waste lot of your time to figure it out - I believe many user will not continue after the trial - The customer support is lack of knowledge Review Source VR Verified Reviewer Sales Manager Information Technology and Services Used the software for: Less than 6 months ### "Review on Freshchat" April 3, 2019 3.0 Freshchat is helping our clients or the website visitors to contact us without them calling us or sending us emails. Pros Ease to get leads or stay connected from our website. Any visitor on our website can communicate to us very easily. Cons Need to improve on some features and stay competitive in market. Review Source MS Manju S. HR Manager Information Technology and Services Used the software for: Less than 6 months ### "Best tool to integrate chat tool on your website" December 8, 2018 5.0 It really solve the purpose of chat integration system for your website. Overall experience is awesome! Pros This software is my first choice to integrate chat script on my website. They have heft list of feature and free plan as well. You can easily change the background image and add questions for chatbot as well. Cons I found all the options I need to set up chat tool for my website. So, there is nothing which I like leas about this software. Review Source KP Kevin P. Used the software for: ### "Easy to use chat" February 7, 2017 4.0 An easy and effective way to add chat facility to your online shop or website. Dealing with customers is simple enough, with an easy to use interface for both sides and the facility for customers to leave out of hours messages. My only gripe is that there's no way to set office hours so the icon could switch automatically to the "leave a message" version when we close for the day. Pros Easy to use Low cost Nice design Cons Can't set out of hours No mobile app Review Source VR Verified Reviewer Operation Manager Computer Software Used the software for: Less than 6 months ### "It's Really effective way to interact with your customers" April 28, 2019 4.0 It's a Really good experience. Pros Really easy to use and has a lot of basic features. it can be easily embedded to any website. Cons the higher plans are too much expensive. Review Source Gualter A. Tech Support Information Technology and Services Used the software for: I used a free trial ### "Good chat solution for your Company" July 16, 2019 4.0 Pros Easy of use and to setup. Documentation is there to help you Cons Customer support is a bit basic. Had a bit of trouble communicating with them Review Source VR Verified Reviewer Health Transformer Information Technology and Services Used the software for: Less than 6 months ### "Great live chat tool" April 8, 2019 4.0 Pros Great tool for live chat, both for support and sales. Cons Not the easiest to set up custom workflows Review Source AF Analise F. Customer Service Agent Consumer Services Used the software for: Less than 6 months ### "Freshchat Review" March 20, 2019 5.0 Pros Ease of use is the best feature of Freshchat. Cons Sometimes chats disappear from the panel before I am able to tag them. Review Source VR Verified Reviewer Full Stack Web Developer Used the software for: Less than 6 months ### "Modern Design, Useful information" July 27, 2018 4.0 Pros Its design is very attractive which customer finds it easy to use. It give us leverage when communicating with the customers. Added information regarding the customers are also very helpful on giving us an idea how to handle/communicate. Easy to setup. With offline mode. Cons Message notification from customers can be improved. Customer service sometimes missed messages due to this. Review Source VR Verified Reviewer Software QA Engineer Used the software for: Less than 6 months ### "Absolutely awesome tool for customer interactions via live chat!!" April 30, 2018 4.0 Pros The UI is refreshing and usage is quite easy. It is easy to get started and the simplicity of the UI allows to learn the functionality easily. Sincerely saying, I haven't tried many other chat tools but I can vouch that this is one of the good ones. Cons Didn't find much of any cons to start with. To start with, one can say that the customization in the custom campaigns is not very flexible and could include more options. Review Source JP Jessica P. Used the software for: ### "Good tool when getting started" February 9, 2017 4.0 They have a free plan which is pretty good but keep in mind, if you are chatting with customers at scale, their feature set is very limited. I would definitely keep them in mind because their products do mature quickly but at this time, they don't have the number one product on the market. But it is free so it is a great start. Review Source DZ Diego Z. Web Developer Information Technology and Services Used the software for: ### "null" April 11, 2018 1.0 Review Source MH Magnus H. Online Retail and Systems Manager Motion Pictures and Film Used the software for: ### "null" November 5, 2018 4.0 Review Source PL Pekka L. Used the software for: ### "Really interesting service" January 26, 2017 3.0 We've been using other Fresh\* -products for a couple of years. Freshchat has not yet been implemented/in use, but our experience with Freshsales/Freshdesk is so good, that I can recommend this product as well Review Source KN Karthik N. Used the software for: ### "Awesome Product!" February 8, 2017 5.0 Smooth sailing all the way! we have been using freshchat since their beta days and we have never encountered a problem till date. Its easy to use and integration was super simple! Review Source AZ Albert Z. Used the software for: ### "Nice product" February 7, 2017 4.0 To this time it serves our needs well. Didn't have any problems with it since we are using it. It is a nice product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.