# Gluu Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Gluu Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more. Source: https://www.capterra.com/p/158119/Gluu --- # Gluu Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gluu ## What is Gluu? Gluu turns your process maps into workflows teams actually run. Define roles, tasks and SOPs; then schedule checklists, recurring tasks and case flows with due dates, approvals and evidence. Guide frontline users on web, iOS and Android with the right instruction and form at the right time. Automate reminders and reports, track progress and handoffs in real time, and keep a complete audit trail with versioning and ownership. Capture ideas, issues and CAPAs in one feed to drive continuous improvement. The result: fewer delays, less rework and consistent execution across sites. “Gluu lets us see if tasks haven't been done and if work is not flowing - in the entire value chain.” — Hans Jørgen Ebbesen, CEO, CJ A/S ## What is Gluu used for? [Business Process Management](https://www.capterra.com/business-process-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[Task Management](https://www.capterra.com/task-management-software/) Top alternative Featured Overall rating Based on 54 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price €2 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gluu?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gluu.biz/&name=Gluu) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gluu 4.7 (54) VS. [4.5 (2,248)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting Price €2 Per User, Per Month Starting Price $9 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (48) Ease Of Use 4.4 (3,007) Value For Money 4.6 (40) Value For Money 4.4 (2,320) Customer Service 4.8 (45) Customer Service 4.3 (1,981) ## Gluu alternatives Highest Rated [4.5 (13,548)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (80)](https://www.capterra.com/p/181735/BIC-Platform/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (15,322)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,489)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158119/Gluu/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Process Modeling & Designing 4.7 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Visually identify, define, and map all details and relationships surrounding business process models and elements Task Management 4.7 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Workflow Management 4.5 (12) 108.33% of 12 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Access Controls/Permissions 4.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Reporting/Analytics 3.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Task Progress Tracking 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track the status and progress of tasks Gluu 94 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatically populating fields or sections within a form Define and maintain business rules that determine workflow capabilities and criteria Track and manage schedules and meetings via an integrated calendar Track and monitor efficient handling of all changes/transitions Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Record and track all relevant internal and external communications Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Capability of a software or system to make decisions and perform actions based on specified conditions Configure existing workflows to meet your organization's needs Create, edit, convert to and from PDF files Investigate and take action at root cause or error in processes to prevent recurring issues Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Specify or track the date/time a project, task, etc., is due for completion Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Guidelines for conforming to environmental laws, regulations and requirements Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Automate repetitive tasks such as filling out information or creating certain types of forms Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Management of rules, practices, and processes of a company Create, design and modify the flow and processes of tasks in a project Manage and track all disruptions and incidents Track and monitor processes/products to ensure they meet international standards developed by the ISO Identify and respond to unexpected problems or failures (ie. "negative events") Manage risks related to IT systems Manage, maintain and track the performance of assets and equipment Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Drag and drop/visual interfaces that allow non-tech users to build without writing code Identify issues and deviations from specifications Manage risk that occurs from systems failure or inadequate processes Arrange tasks based on the level of priority or urgency Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Streamlining repetitive tasks and activities through automated and predefined workflows Reporting on how each user, task or process has advanced since its initiation Pre-designed project plans that can be customized Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made Set the frequency of a task's occurrence Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Notifying as a warning or reminder of a potential or imminent hazard Initiate collection and analysis of known risks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Allow users to access multiple services after entering their login credentials once UI looks like a spreadsheet Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Split and manage tasks into individual components Qualify, select, and monitor supply chain partners Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Add labels or tags to tasks Allow multiple team members to edit and work on the same document Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Track employee/learner's progression through training programs Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Web form that allows users to enter data that is sent and processed for different reasons Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (47) 4.4 Based on 47 reviews ## Pricing Value for money 4.6 (40) Free Trial [View pricing plan details](https://www.capterra.com/p/158119/Gluu/pricing/) Core €2.00 Per User,Per Month It includes: - BPMN 2.0 - interactive process design - Automatic process creation with AI - Create and manage organizational roles - SSO via Microsoft Azure AD - Personal bookmarks - Change logging Essential €4.00 Per User,Per Month It includes: - BPMN 2.0 - interactive process design - Automatic process creation with AI - Process Readiness Score - Create work instructions - Automatic work instruction creation with AI - Point to SharePoint and G Drive files - PDF guides - Embed links, files and videos - Comment on processes and activities - Agree / disagree and labels - Manage improvement suggestion flow - 1-click change communications - Create and manage organizational roles - SSO via Microsoft Azure AD - Personal bookmarks - Change logging - Microsoft Teams App - Manage labels - Advanced custom filters Advanced €8.00 Per User,Per Month It includes: - BPMN 2.0 - interactive process design - Automatic process creation with AI - Process Readiness Score - Create work instructions - Automatic work instruction creation with AI - Point to SharePoint and G Drive files - PDF guides - Embed links, files and videos - Comment on processes and activities - Agree / disagree and labels - Manage improvement suggestion flow - 1-click change communications - Create and manage organizational roles - SSO via Microsoft Azure AD - Personal bookmarks - Change logging - Microsoft Teams App - Manage labels - Advanced custom filters - RACI matrix - APQC import - Reusable work instruction parts - Document management - Reusable components - Create recurring tasks - Upload files to tasks - Comment on tasks - Monitor task completion - Customizable forms - Calendar management - Filter form data - Start, view and complete cases - Rules-based workflow templates - View automatic case reports - Simple access for external collaborators - Scheduled reports - Case progress tracking - Manage project deadlines - Set time targets - Mobile app for Android and Apple - Activity dashboard - QR codes Value for money 4.6 (40) 4.6 Based on 40 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Microsoft Viva Engage](https://www.capterra.com/p/227175/Yammer/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (45) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (45) 4.8 Based on 45 reviews ## User reviews Overall rating 4.7 Based on 54 reviews Filter by rating 5(37) 4(16) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JK Jonas K. Business Process Specialist Renewables & Environment ### "User-friendly platform for managing and executing processes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 28, 2025 Gluu has made it easy to visualize, link and carry out processes, which helps simplify work. The high level of engagement from the Gluu support team is much appreciated. Pros Overall, Gluu is a user-friendly platform with a well-defined set of features. What truly sets Gluu apart and makes it a worthwhile investment are its task management and case flow capabilities, which turns the passive process maps into valuable tools to carry out real work. More advanced features includes API integrations (SharePoint, Power BI, for instance) which gives plenty opportunities to fit Gluu into the existing IT landscape. While still in beta stage, the Gluu AI Assistance has proved to be a great help, especially in generating step-by-step guides for each of the process activities, and I look forward to benefit from its continued development. The engagement from the Gluu support team is great, both in terms of solving bugs and taking input for future features and improvements. Cons I found the initial setup and administration of user rights difficult, and figuring out the ideal content structure and level of detail took some trial and error. Buttons for navigation and menu layout are not consistently implemented across the various pages, which can cause some confusion in the beginning. Furthermore, the tool for creating process maps lacks basic snap-to-grid functionality in certain situations (compared to Microsoft Visio, for instance), which makes it harder to ensure a consistent, uniform layout across the process maps made by multiple persons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Sussi H. Senior Business Process Specialist Logistics and Supply Chain ### "A great Process Management tool to support your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2025 Overall a great process management tool. When support is needed, this is provided quickly, allowing us to move on fast. The continuous improvement of the platform is an additional benefit. Pros Gluu is an efficient platform for Process Management and collaboration. It is easy to use, and the possibility to import processes from the APQC framework is a huge benefit. This combined with the built-in AI funtionality will enable us to have a draft version of processes with a minimum effort from the business Cons In the beginning the drawing tool had some flaws, but this has been improved significantly. The new license setup has apoor fit to an organization where a large group of employees only needs to be able to see the process flows, not manage cases or make changes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Meriam P. Expert Process Management Renewables & Environment ### "Great easy to use tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 22, 2025 The concept on how processes are made available and conducted is well thought thru. The on-boarding was excellent and gluu constantly improves the software - just like in high-quality process management. Also, the customer service is highly accommodating and quick to answer using either the built-in gluu chat or email. It has been an overall pleasant and productive experience. Pros gluu is very intuitive for both end users and those modelling processes while it is not only a modelling tool, it makes managing processes easy and enables real process ownership! Plus, gluu actually engages process users. Last but not least, its visuals fit perfectly to our CI. Cons In order to visualize processes gluu has a "free" drawing tool in addition to regular process modelling. Only, I wish I have also all the wonderful functions added to it such as filtering, labels, etc. here as well. Alternatives considered [SAP Signavio](https://www.capterra.com/p/137139/Signavio/) Reasons for choosing Gluu Front end visuals, intuitiveness & extend of functions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Thomas K. Lead Consultant Management Consulting ### "Process mapping made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2025 As a consultant working on end-to-end process optimization, I have used Gluu to visualize how process optimization would look when designing optimal process design(s). Linking data, documentation and systems into one overview enhances the ability to visualize and communicate the benefits in a seamless way. Pros It is an intuitive software which is easy to use. Cons Nothing really, As I am a happy user.... Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) [Visio](https://www.capterra.com/p/201133/Visio/) [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed an integrated software, as the others I used was a stand alone only. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Conrad K. IT Project Employee Sporting Goods ### "User-friendly process-mapping and management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 16, 2025 With regards to ERP-implementation it has helped us understand our needs as well as training new users. In addition Gluu makes you understand and think about your business processes even more. It forces you to define a 'best-practice'. Pros It is very intuitve and has a nice structure to it. The navigation is made super simple with a well-constructed proces-hierarcy. Regarding the proces-hierarcy, Gluu offers a lot of different options when it comes to cutmomization of view. This ensures, that your end-users/everyday-users can easily navigate to the processes and work instrution, that are of relavance to them. When used every day, you quickly understand the value of documenting your processes. As for our specific case, proces documentaion in Gluu has helped ud a lot during the implementation of new ERP-system. Cons Not much. The Gluu team have been good at keeping in contact and has helped us, if we have met any issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JO Jens Olesen L. Project Manager Retail ### "Easy to user for all users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2025 Document your company processes using one tool and keep track of all process-relevant information, RACI, SOPs, etc. Tells me in a scalable manner who is doing what, where, and how. It keeps your IT solutions up-to-date, may be applied for regression testing, and supports continuous process improvement, good change request flow, and easy interaction between end-user and process owner. Simple case functionality, including electronic forms, makes it easy for the users to automate daily routines and maintain the information flow in the business, digitalizing your processes. Pros It got just the right mix of function and features. It adds value for all users, including the day-to-day users of the receptiv processes. very easy to get started. Cons Limited possibilities in the drawing tool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Christian H. CHRO Retail ### "Chief HR Officer" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 9, 2025 Overall satisfied. Easy to use, good just in time support Pros The system is intuitive, and rether easy to embedd in the orgaisation Cons One could have a fear of making mistakes, in the beginning Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Brian d. Approved Mechanic Airlines/Aviation ### "Great program with amazing customer service. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 8, 2025 My overal experience can be described as astonishing. I have used GLUU for many years now. And what started for a small explanation platform for our ERP system with small flowcharts. Has now grown into a huge program that contains all our internal processes. Pros How easy it is to work with and to start with. And how much and how quick the customer service is from GLUU. Cons When starting I missed some of the functions. But after using it for some years I have no cons. Amazing product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Julie J. Senior Process Consultant Telecommunications ### "Very happy to have implemented Gluu in our organisation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2025 Very good. They are always very helpful. I like working together with Gluu. Pros Gluu is a great tool. It's easy to navigate and create processes, and Gluu helps both users and process owners to deliver on the process and activities. Cons At times I've been wondering why we should pay more for new features (that we didn't ask for) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FL Fabian L. CEO Mechanical or Industrial Engineering ### "Innovative and user-friendly application for business process management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 19, 2024 You can start easily and already benefit from the first successes. Afterwards you can take it much further, e.g. with tasks and thus guide the users even more. It is being developed a lot and new options are being added. Practically all departments use it daily. Pros It is very intuitive and easy to learn. The Gluu team helps with the introduction to learn the methodology. This has significantly improved the integration. We receive support within a short time. Price / performance is very good. Cons Every user needs a license but the price is fair. Alternatives considered [Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/) Reasons for choosing Gluu Promapp was too big for us. Gluu is more intuitive for users. It is also more interesting for an SME in terms of cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/158119/Gluu/reviews/) Popular comparisons [Zapier vs Gluu](https://www.capterra.com/compare/130182-158119/Zapier-vs-Gluu)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)