Who Uses This Software?

Manufacturing, Retail, Hospitality and Facility Management


Average Ratings

14 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
    See pricing details
  • Pricing Details
    Significant discounts with volume.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • gluu
  • www.gluu.biz/
  • Founded 2011
  • Denmark

About Gluu

Gluu is an integrated platform that makes business processes easier to understand, execute and improve. This makes it easier to succeed with your process work. Examples: - Track that your onboarding process is followed for every new colleague across all departments. - Make sure that regular maintenance and cleaning is done and documented for every machine every time.


Gluu Features

  • Collaboration Tools
  • Create Subtasks
  • Gamification
  • Gantt/Timeline View
  • Mobile Access
  • Percent-Complete Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Spreadsheet View
  • Task Board View
  • Time Tracking
  • To-Do List View
  • Business Rules Management
  • Collaboration
  • Data Mapping
  • Lifecycle Management
  • Process Analysis
  • Process Capture
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Design
  • Process Simulation
  • Access Control
  • Consent Management
  • Data Mapping
  • Incident Management
  • PIA / DPIA
  • Policy Management
  • Risk Management
  • Sensitive Data Identification
  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Management
  • Self Service Portal
  • Task Management
  • Training Management
  • Audit Management
  • Complaint Management
  • Compliance Management
  • Corrective and Preventive Actions (CAPA)
  • Defect Tracking
  • Document Control
  • Equipment Management
  • ISO Standards Management
  • Maintenance Management
  • Risk Management
  • Supplier Quality Control
  • Training Management
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • Task Management
  • Third Party Integrations
  • Workflow Configuration

Gluu Reviews Recently Reviewed!


Amazing platform for process optimization!

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and how it provided our organization with a platform that could map processes, clearly made a difference. Although, the biggest argument in favour of Gluu might be its ability to streamline workflows and hence reducing defects. By designing your own standard processes in Gluu, where you can add different instructions, checklists and roles, Gluu thereby enables you to ensure high quality processes.

All the above combined with a great user interface - provide you with a strong platform!

Cons: My experience with Gluu so far, has entailed limited cons. Since most of the features that I missed in the beginning, were later released. The only minor thing is that Gluu builds upon a process understanding which you then need to establish at your organization. An element which I also perceive as an advantage for Gluu, since a common language can then be established.

Overall: I have used Gluu to digitalize workflows for several of our customers. The overall benefits we gained by using Gluu has been the reduced turnaround time. Generally caused by the decreasing number of mistakes and especially the smooth hand-over of tasks between different roles in the organization.

Vendor Response

by gluu on December 24, 2018

Thanks for this review. We're happy that you're seeing value from your company's implementation.

Capterra loader

Great process platform!

Jan 07, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The option to standardise processes and get an easy overview per department, business area and role. The role division of each process really helps us to make a clear overview of tasks and responsibilities of each employee.

Cons: The drawing tool is not fully automated, and we are missing a lot of features there. Luckily, the support team us super helpful and good at suggesting workarounds and entering our suggestions as product ideas.

Overall: We now have one place, where all employees enter all internal and to some extend external processes, and both new employees and people taking over new task areas can go in and read everything through. It saves us for a lot of time when running in new employees, and we can answer many questions from colleagues with "it's in Gluu", which helps bringing down our administration costs also.

Gluu has to some extend helped us in our GDPR compliance also. Documenting the internal processes helped us visualise where to make improvements, which where easier to do afterwards.

The support team is doing a great job in helping us, and they mostly answer right after writing them via their chat.

Vendor Response

by gluu on January 08, 2019

Thanks for this review!

Capterra loader

Intelligent way to drive business processes in our daily operation

Dec 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Core processes are about to be standardized - and as our organization execute our tasks and projects on the Gluu platform, we are about to skip manual and slow cooperation and gain an easy, documented, high-level performance within our processes and tasks. Thanks to Gluu to bring life into our processes.

Cons: The software is a generic tool. Therefore you can't ask for very individual adaptions. On the other hand, if we could, it would never be available for such a low price. However, the Gluu Team are helpful to develop elements that fit the generic philosophy.

Overall: We have been able to Re-Design, optimize and standardize our core processes with less failure and a uniform performance based on the same great fundament. This allows our employees to focus on the task and skip several non-value creating activities.

Vendor Response

by gluu on January 03, 2019

Really happy to hear when consulting partners are succeeding with using Gluuu.

Gluu is a Must Try Paperless Process Application

Jun 17, 2014
5/5
Overall

Comments: I really like Gluu's elegant simplicity. It is precisely what I thought it would be and that is great. In my mind, it almost seems crazy to say, because it is so self evident. However, since the late 80s, I have spent considerable amounts of time simply educating decision makers about why and how process mapping can improve the organisation. Gluu takes this notion to the next level and provides a vehicle for organisations to reflect on their processes in a dynamic way. However, if people don't get why process mapping is important, (or are defensive or fearful of it), to begin with, they won't get the significance of Gluu as an organisational tool. I highly recommend trying it out. Why not, the first four processes are free so it is an app you can play around with. For any 'start up' or small business this is a must have process solution to help you turbo charge process improvement into the future. Rod Upward Organisational Development / Biz Transformation Consultant

Pros: Elegant simplicity Makes reflecting upon and updating organisational processes a breeze Makes collaborating on, reviewing and enhancing organisational processes a pleasure Able to access and use one to four processes for free without a time limit.

Cons: None, unless your organisation is of the 'command and control' variety - that does not want to engage its people and process owners heads and hearts - in continuously improving.

Vendor Response

by gluu on March 11, 2015

Much appreciated. Since this review was posted we have enhanced our rights management as well as the ability to review change logs and roll back. A few treats for those that do want and need control with formal work instructions

A Starting Point for Managing your Business Processes

Apr 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gluu is an easy to use and still actively developed business process management tool with a reasonable pricing. After comparing many tools in the market, we choose Gluu for mapping and documenting our business processes.  This tool is easy to use which enhanced the productivity of mapping, documenting and editing the processes we put into this system. It encourages the whole team to take part and contribute to the whole process mapping tasks.  The business development team from Gluu is also helpful at each stage of our process management project. They understand what we need, sharing their insights, and answering our queries in timely bases. They even collaborate with us when they are developing new features. I'm excited that I have found Gluu for managing our processes, and I would recommend this tool for anyone who starts to manage their internal processes.

Cons: The tool is more internal based, it would be good if it has a portal for external users' participation. I'm looking forward to seeing Gluu has more integration options with other business systems.

Business Processing Mapping for SME's

Jun 17, 2014
4/5
Overall

Comments: Although I have had experience with large BPM projects in other countries using tools such as ARIS, QPR, Intalio, VISIO etc., these are not options for the smaller company i.e. SME. The political and economic environment in Zimbabwe is challenging and I need something that will allow me to map and document existing processes quickly, simply and cost effectively. I am trying to engender a fairly detailed level of understanding of the key activities/processes, clarify roles and develop process ownership and accountability from a small, relatively unsophisticated user base. I am also developing job descriptions for each role as I go alongas part of an evolving performance management system. I am delighted and excited to have found Gluu.biz to facilitate all of this, and so am doing a proof of concept for the Owner-MD, using one or two focus areas. We intend to then upgrade to allow us to work through more processes. By the way, I see a huge market here for this tool and so will be looking at it for some more of my clients in time

Pros: * Quick and easy to use * Allows all relevant process information to be stored in one place (central repository) * Socially interactive structure engenders participation & idea generation * Affordable

Cons: * Internet access is not available to all business owners / key users and so an ability to print or produce a document (Standard Operating Procedure) is still required in some instances.

Vendor Response

by gluu on March 11, 2015

Thank you for this review! We have now enhanced our printing features to make it easier in those work situations where there is no internet access.

The software is an effective way to formalise your processes, and customer support is always on hand

Mar 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The process documentation / swimlane diagram drawing tool is really effective, and the ability to have documentation behind each activity in a process is invaluable. Also, the customer support is extremely good.

Cons: Sometimes it can be a bit fiddly when saving process documents, and it takes a little while to get used to the process drawing tool.

Overall: Documentation of all my processes so anyone can do the job

Gluu is great for getting top management and process owners involved in quality management....

Mar 12, 2015
5/5
Overall

Comments: Gluu is great for getting top management and process owners involved in quality management. I have 20 years experience with quality management in the food industry (ISO 22000 & ISO 9001), occupational health and safety (OHSAS 18001) and environmental management (ISO 14001). The challenge has always been how to engage colleagues beyond the quality function and how to ensure continuous improvement. Gluu is a great tool for making this easier. I can highly recommend it to quality managers.

Vendor Response

by gluu on March 12, 2015

We're happy for your vote of confidence. Most of our users don't perceive Gluu as a quality management platform. For them it is the place where co-workers collaborate on the common way of working.

Gluu

May 12, 2015
5/5
Overall

Comments: "We have recently started on our journey towards continuous improvement here at Bisnode. Gluu will be our collaboration and communication platform to ensure a common way of working. It is very easy to use. Managers in all functions are about to start mapping processes with their teams. Everyone is excited about this engaging and collaborative approach. It will prepare us for value stream analysis and elimination of waste. It's a good platform with good support."

Pros: userfriendly, easy to implement

Vendor Response

by gluu on May 12, 2015

We're looking forward to supporting your journey towards continuous improvement. The road is challenging but the rewards can be great.

Excellent tool

Mar 11, 2015
5/5
Overall

Comments: I've worked with a lot of business process software. With Gluu I have finally found a simple, basic combination of lean management, process mapping and communications. It's so simple to use and implement. I can recommend it to those that don't want to use Visio but still don't want to invest heavily in enterprise BPM software.

Pros: Easy to use and an excellent platform for documenting and communicating your processes.

Cons: I haven't found any yet.

Vendor Response

by gluu on March 11, 2015

Appreciate the good feedback. When you do find cons then submit them as ideas through our user feedback system. We take this very seriously.

Quick start to BPM

Apr 24, 2015
4/5
Overall

Comments: To work collaboratively on the process change you need transparancy to reach af common understanding from the stakeholders. Of all the BPM solutions I know Gluu is by far the most easy to use and start. This matters since it allows you to develop a process oriented culture before you invest in any heavy duty software. Start simple and small with Gluu!

Vendor Response

by gluu on May 12, 2015

Thanks. Gluu has been tested with process hierarchies of up to 1.000 processes. So simple and small can be scalable also.

Easier proces handling with Gluu

Mar 11, 2015
4/5
Overall

Comments: "We're now transferring our process documentation from SharePoint, Word and Visio to Gluu. Gluu is much simpler to use, more visual and process documentation is much simpler to maintain. Everyone is getting involved. I can highly recommend this work platform - also to smaller companies such as TimeLog. It fits well with an ERP system such as TimeLog's"

Vendor Response

by gluu on March 11, 2015

Thanks. We're planning more integrations to ERP systems, so you target data can be included in your processes.

Great to work with

Dec 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Easy to use.

great overview of processes

Cons: The setup of task information and the process layout.

It can be diffecult to see where you at

Overall: Gluu makes it a lot easier to work together on business processes, work instructions and tasks. It has the right balance between being very flexible yet enforcing a common standard. I can highly recommend it to anyone that want to succeed with their process work."

Vendor Response

by gluu on December 26, 2018

Thanks for this endorsement.

Great supportteam

Mar 29, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Gluu's support team is great. They have been very nice, helpful and fun to work with during our start. They answer fast and always solved my issue. It's been a real pleasure.