# Gluu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gluu the right Workflow Management solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158119/Gluu/reviews --- Gluu 4.7 (54) [View alternatives](https://www.capterra.com/p/158119/Gluu/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gluu Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews MP Meriam P Expert Process ManagementRenewables & Environment, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “gluu is very intuitive for both end users and those modelling processes while it is not only a modelling tool, it makes managing processes easy and enables real process ownership! Plus, gluu actually engages process users.“ July 22, 2025 TE Torben E Bid & Proces ManagerConstruction, 501 - 1,000 employeesUsed the software for: Less than 6 months. “When we started out, you had to save design changes in af two-step procedure, which could result in no savings.“ August 28, 2023 JL Jens Olesen L Project ManagerRetail, 501 - 1,000 employeesUsed the software for: 1-2 years. “Simple case functionality, including electronic forms, makes it easy for the users to automate daily routines and maintain the information flow in the business, digitalizing your processes.“ January 13, 2025 CR Christina R Senior Process ConsultantElectrical/Electronic Manufacturing, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It is difficult to distinguish between the different process levels - whether they are main processes or sub-processes.“ February 1, 2024 TK Thomas K Lead ConsultantManagement Consulting, 51 - 200 employeesUsed the software for: 6-12 months. “Linking data, documentation and systems into one overview enhances the ability to visualize and communicate the benefits in a seamless way.“ January 27, 2025 CR Christina R Senior Process ConsultantElectrical/Electronic Manufacturing, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The print is simply of too poor quality.“ February 1, 2024 JK Jonas K Business Process SpecialistRenewables & Environment, 501 - 1,000 employeesUsed the software for: 6-12 months. “The engagement from the Gluu support team is great, both in terms of solving bugs and taking input for future features and improvements.“ October 28, 2025 Bv Bart v Business Application OfficerAirlines/Aviation, 51 - 200 employeesUsed the software for: 6-12 months. “We've tried implementing a process mindset before, but got stuck in implementation because the software and the processes were more burdensome than helpfull.“ February 4, 2021 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Morten K. Partner Executive Office Used the software for: 6-12 months ### "Streamlining Process Digitization with Gluu" August 28, 2023 5.0 Really good. Professional product and support. Pros Gluu has completely streamlined our clients process digitization journey. It's our ace in rapidly transforming ideas into tangible outcomes for clients. The remarkable time and cost savings have elevated our agility, allowing us to adapt and experiment freely. Cons Ofcourse there is always a task of getting the system to support the task/process. And you need to spend a bit of time on this. But Gluu is quite flexible on this, so not a big task. Review Source MP Meriam P. Expert Process Management Renewables & Environment Used the software for: 1-2 years ### "Great easy to use tool" July 22, 2025 5.0 The concept on how processes are made available and conducted is well thought thru. The on-boarding was excellent and gluu constantly improves the software - just like in high-quality process management. Also, the customer service is highly accommodating and quick to answer using either the built-in gluu chat or email. It has been an overall pleasant and productive experience. Pros gluu is very intuitive for both end users and those modelling processes while it is not only a modelling tool, it makes managing processes easy and enables real process ownership! Plus, gluu actually engages process users. Last but not least, its visuals fit perfectly to our CI. Cons In order to visualize processes gluu has a "free" drawing tool in addition to regular process modelling. Only, I wish I have also all the wonderful functions added to it such as filtering, labels, etc. here as well. Alternatives considered [SAP Signavio](https://www.capterra.com/p/137139/Signavio/) Reason for choosing Gluu Front end visuals, intuitiveness & extend of functions Review Source CX Camilla X. Process Consulting Utilities Used the software for: 1-2 years ### "GLUU is easy to use" January 31, 2024 3.0 Pros This tool is easy to use, and i like the intuitive way of working in GLUU. GLUU are good at helping to fulfill our wishes, they understand what we need, and sharing their insight. Cons We spend time on manual maintenance and updating which could be more efficient Review Source Response from gluu January 10, 2025 Thank you for your review. We offer a range of options for easier maintenance that we would be happy to introduce you to if you would like to know more. FL Fabian L. CEO Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Innovative and user-friendly application for business process management" December 19, 2024 5.0 You can start easily and already benefit from the first successes. Afterwards you can take it much further, e.g. with tasks and thus guide the users even more. It is being developed a lot and new options are being added. Practically all departments use it daily. Pros It is very intuitive and easy to learn. The Gluu team helps with the introduction to learn the methodology. This has significantly improved the integration. We receive support within a short time. Price / performance is very good. Cons Every user needs a license but the price is fair. Alternatives considered [Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/) Reason for choosing Gluu Promapp was too big for us. Gluu is more intuitive for users. It is also more interesting for an SME in terms of cost. Review Source CN Christian N. Senior Manager Finance Processes Chemicals Used the software for: Less than 6 months ### "Incredible value for money in BPM" December 16, 2024 5.0 Great solution with a really supportive supplier. Value for money is outstanding. Would definetely go for it again. Pros Super intuitive, super fast, easy to administer Cons Process execution capabilities still need to be enhanced Alternatives considered [BIC Platform](https://www.capterra.com/p/181735/BIC-Platform/)[SAP Signavio](https://www.capterra.com/p/137139/Signavio/)[Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/) Reason for choosing Gluu Most professional supplier consultants. Best value for money Review Source Response from gluu January 10, 2025 Thank you for your very nice review. In terms of your comment on process execution capabilities, we're are happy to say that we already have this in our roadmap for the first part of this year. TK Thomas K. Lead Consultant Management Consulting Used the software for: 6-12 months ### "Process mapping made easy" January 27, 2025 5.0 As a consultant working on end-to-end process optimization, I have used Gluu to visualize how process optimization would look when designing optimal process design(s). Linking data, documentation and systems into one overview enhances the ability to visualize and communicate the benefits in a seamless way. Pros It is an intuitive software which is easy to use. Cons Nothing really, As I am a happy user.... Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[Visio](https://www.capterra.com/p/201133/Visio/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed an integrated software, as the others I used was a stand alone only. Review Source JK Jonas K. Business Process Specialist Renewables & Environment Used the software for: 6-12 months ### "User-friendly platform for managing and executing processes" October 28, 2025 4.0 Gluu has made it easy to visualize, link and carry out processes, which helps simplify work. The high level of engagement from the Gluu support team is much appreciated. Pros Overall, Gluu is a user-friendly platform with a well-defined set of features. What truly sets Gluu apart and makes it a worthwhile investment are its task management and case flow capabilities, which turns the passive process maps into valuable tools to carry out real work. More advanced features includes API integrations (SharePoint, Power BI, for instance) which gives plenty opportunities to fit Gluu into the existing IT landscape. While still in beta stage, the Gluu AI Assistance has proved to be a great help, especially in generating step-by-step guides for each of the process activities, and I look forward to benefit from its continued development. The engagement from the Gluu support team is great, both in terms of solving bugs and taking input for future features and improvements. Cons I found the initial setup and administration of user rights difficult, and figuring out the ideal content structure and level of detail took some trial and error. Buttons for navigation and menu layout are not consistently implemented across the various pages, which can cause some confusion in the beginning. Furthermore, the tool for creating process maps lacks basic snap-to-grid functionality in certain situations (compared to Microsoft Visio, for instance), which makes it harder to ensure a consistent, uniform layout across the process maps made by multiple persons. Review Source SH Sussi H. Senior Business Process Specialist Logistics and Supply Chain Used the software for: 1-2 years ### "A great Process Management tool to support your business" September 22, 2025 5.0 Overall a great process management tool. When support is needed, this is provided quickly, allowing us to move on fast. The continuous improvement of the platform is an additional benefit. Pros Gluu is an efficient platform for Process Management and collaboration. It is easy to use, and the possibility to import processes from the APQC framework is a huge benefit. This combined with the built-in AI funtionality will enable us to have a draft version of processes with a minimum effort from the business Cons In the beginning the drawing tool had some flaws, but this has been improved significantly. The new license setup has apoor fit to an organization where a large group of employees only needs to be able to see the process flows, not manage cases or make changes. Review Source CK Conrad K. IT Project Employee Sporting Goods Used the software for: 1-2 years ### "User-friendly process-mapping and management" January 16, 2025 5.0 With regards to ERP-implementation it has helped us understand our needs as well as training new users. In addition Gluu makes you understand and think about your business processes even more. It forces you to define a 'best-practice'. Pros It is very intuitve and has a nice structure to it. The navigation is made super simple with a well-constructed proces-hierarcy. Regarding the proces-hierarcy, Gluu offers a lot of different options when it comes to cutmomization of view. This ensures, that your end-users/everyday-users can easily navigate to the processes and work instrution, that are of relavance to them. When used every day, you quickly understand the value of documenting your processes. As for our specific case, proces documentaion in Gluu has helped ud a lot during the implementation of new ERP-system. Cons Not much. The Gluu team have been good at keeping in contact and has helped us, if we have met any issues. Review Source AA Alaa A. Qualityengineer Construction Used the software for: 6-12 months ### "GLUU - used for every day tasks" December 16, 2024 4.0 Good to use. In our company we use GLUU as our primary Quality Management System Pros The system is very flexible, especially the drawing utilities. I used it every day, and we have made it our primary Quality Management System It is easy to use, but like every system you have to understand the basics and the features in GLUU. I don't give 10/10 because of minor things as described in the dislike box, but I will recommend GLUU :) Cons The system is "general" and created to satisfy all users. Some of the functions are not necessary for my company, and i sometime miss mino changes. But the tech-team at GLUU are flexible and do their best to meet the needs and answer the questions in the process. Review Source CH Christian H. CHRO Retail Used the software for: 1-2 years ### "Chief HR Officer" January 9, 2025 4.0 Overall satisfied. Easy to use, good just in time support Pros The system is intuitive, and rether easy to embedd in the orgaisation Cons One could have a fear of making mistakes, in the beginning Review Source LR Louise R. Process Consultant Telecommunications Used the software for: 1-2 years ### " A good way to document and collect business processes" February 7, 2024 4.0 Pros I use Gluu to document processes in collaboration with stakeholders in the organization. With Gluu, we have the opportunity to implement new business processes and at the same time optimize the processes if elements in the process no longer match the way of working. So, Gluu ties the business together as we gather our processes in one place. In addition, Gluu has a really good customer service that quickly and efficiently helps you if problems arise. Cons Gluu is not the fastest documentation tool. So problems may arise in connection with a workshop. Review Source Response from gluu January 10, 2025 Thank your for taking the time to leave us a review. Over the last year, we have done a lot of work improving platform performance, to make the user experience more smooth - also for larger companies such as yours. NW Nicole W. Senior Compliance & Process Improvement Coordinator Real Estate Used the software for: 1-2 years ### "Gluu: A User-Friendly Asset Connection Tool" September 5, 2023 5.0 Pros Gluu has been instrumental in simplifying the process of connecting our processes, work instructions, systems, roles, and colleagues. It's been a game-changer in visualizing these connections effectively. Cons I have no comments to make in this section. Gluu has been a positive addition to our business. Review Source KS Kenn S. VP, IT & Business Applications Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Easy to get started, easy to make it simple." September 11, 2023 4.0 All users have adopted Gluu and find it easy to work with. Pros The ability of Gluu to match how complex and difficult you need the system to act. You can start simple and fast, then move on to super advanced and keep the overview. Cons At the beginning a few features were missing and some drawings would glitch on line crossings, but that part has been fixed.There should be a license for read only users. Reason for choosing Gluu The simplicity of Gluu. Alternative products were too detailed for us. Review Source AS Allan S. CEO Management Consulting Used the software for: 6-12 months ### "Gluu: Speeding Up Process Transformation" November 20, 2023 5.0 Pros Gluu has truly accelerated our process transformation efforts. Bringing ideas to life for our clients has never been so efficient. The significant time and cost savings we've witnessed have allowed us to stay nimble and experiment like never before. Cons Review Source TE Torben E. Bid & Proces Manager Construction Used the software for: Less than 6 months ### "Easy to setup and use for simple processes in your organization" August 28, 2023 5.0 Good and direct support during setup and system learning, which makes you able to proceed the system setup. Pros Nice user interface for both designer and end user. Cons When we started out, you had to save design changes in af two-step procedure, which could result in no savings. Though, this is fixed now, so no problems. Reason for choosing Gluu They were quite persistent in their contact and willingness to understand our needs Review Source JK Jakob K. Senior Business Process Manager Consumer Goods Used the software for: Less than 6 months ### "Fantastic way to engage end users" August 31, 2023 5.0 Great tool for involving much more people in process improvement Pros Easy to install and use. Very intuitive for both content givers and content consumers Cons Modelling graphic could be better but minor detail Review Source BH Billy H. Business administrator E-Learning Used the software for: Less than 6 months ### "The software is an effective way to formalise your processes, and customer support is always on hand" March 12, 2018 5.0 Documentation of all my processes so anyone can do the job Pros The process documentation / swimlane diagram drawing tool is really effective, and the ability to have documentation behind each activity in a process is invaluable. Also, the customer support is extremely good. Cons Sometimes it can be a bit fiddly when saving process documents, and it takes a little while to get used to the process drawing tool. Review Source JOL Jens Olesen L. Project Manager Retail Used the software for: 1-2 years ### "Easy to user for all users" January 13, 2025 5.0 Document your company processes using one tool and keep track of all process-relevant information, RACI, SOPs, etc. Tells me in a scalable manner who is doing what, where, and how. It keeps your IT solutions up-to-date, may be applied for regression testing, and supports continuous process improvement, good change request flow, and easy interaction between end-user and process owner. Simple case functionality, including electronic forms, makes it easy for the users to automate daily routines and maintain the information flow in the business, digitalizing your processes. Pros It got just the right mix of function and features. It adds value for all users, including the day-to-day users of the receptiv processes. very easy to get started. Cons Limited possibilities in the drawing tool Review Source BD Brian D. Approved Mechanic Airlines/Aviation Used the software for: 2+ years ### "Great program with amazing customer service. " January 8, 2025 5.0 My overal experience can be described as astonishing. I have used GLUU for many years now. And what started for a small explanation platform for our ERP system with small flowcharts. Has now grown into a huge program that contains all our internal processes. Pros How easy it is to work with and to start with. And how much and how quick the customer service is from GLUU. Cons When starting I missed some of the functions. But after using it for some years I have no cons. Amazing product. Review Source JJ Julie J. Senior Process Consultant Telecommunications Used the software for: 2+ years ### "Very happy to have implemented Gluu in our organisation " January 8, 2025 5.0 Very good. They are always very helpful. I like working together with Gluu. Pros Gluu is a great tool. It's easy to navigate and create processes, and Gluu helps both users and process owners to deliver on the process and activities. Cons At times I've been wondering why we should pay more for new features (that we didn't ask for) Review Source CL Camilla L. Senior Proces konsulent Telecommunications Used the software for: 1-2 years ### "Good visual way to show and structure processes and work instructions" February 7, 2024 5.0 I have now worked with Gluu for 2 years and it is super easy and intuitive both to use and not least to teach others to use. It provides an easy overview of our process landscape and associated cross-sections, and it makes it easy for users to find work descriptions and for us when we have to follow up on the processes. I haver never experience such a good costumer support as I expereince with Gluu. They have an extreem quick response time and if you run in to at problem they are always happy to help. Pros Gluu is very intutive to work with. It is a great tool for providing a easy process overview and, not least, structuring one's work descriptions, so that it is easy for all users to find exactly the work description they need to perform a task/activity. Cons It would be great if it was possible to print the work instructions in the order they are set-up in Gluu. They come out in another order. But luckily we very rarely have to print them :) Review Source Response from gluu February 9, 2024 Thanks so much for the great review! To your cons: You can in fact reorder work instructions in the print dialog - check this out: https://intercom.help/gluu/en/articles/5620665-creating-pdf-guides-from-processes LH Lærke H. Process Consultant Telecommunications Used the software for: 1-2 years ### "Good user-friendliness" February 14, 2024 4.0 Pros I work in Gluu daily and think it has a good user-friendliness for those of us who draw in it. It is very intuitive to use. This ensures a uniform way of drawing processes, which makes it more clear for our colleagues to understand the processes. It’s really good to have features such as "components" so we don’t have to do the same work several times and update in several places, but can simply update a single place and drag it in where it needs to be used. It’s really smart that there is both the option to work via browser and app, as it enables us to adapt the use of Gluu to the individual employee group. There is really good help available if there is something in the system that is playing tricks or if I myself have made a mistake. For the most part, they respond quickly and are very solution oriented and can usually solve my problems. It's a nice help function where you can easily write in their chat. Cons It gets a bit locked when you are a large organization that needs more divisions into, for example, components. Review Source Response from gluu January 10, 2025 Thank you for taking the time to give us this review. We appreciate it and rest assured that we are always looking at improving the user interface to make sure you have a good overview of everything in Gluu. As part of this we have a planned upgrade of Components later this year. VR Verified Reviewer Intern Management Consulting Used the software for: 6-12 months ### "Amazing platform for process optimization!" December 21, 2018 5.0 I have used Gluu to digitalize workflows for several of our customers. The overall benefits we gained by using Gluu has been the reduced turnaround time. Generally caused by the decreasing number of mistakes and especially the smooth hand-over of tasks between different roles in the organization. Pros The ease of use and how it provided our organization with a platform that could map processes, clearly made a difference. Although, the biggest argument in favour of Gluu might be its ability to streamline workflows and hence reducing defects. By designing your own standard processes in Gluu, where you can add different instructions, checklists and roles, Gluu thereby enables you to ensure high quality processes. All the above combined with a great user interface - provide you with a strong platform! Cons My experience with Gluu so far, has entailed limited cons. Since most of the features that I missed in the beginning, were later released. The only minor thing is that Gluu builds upon a process understanding which you then need to establish at your organization. An element which I also perceive as an advantage for Gluu, since a common language can then be established. Review Source Response from gluu December 24, 2018 Thanks for this review. We're happy that you're seeing value from your company's implementation. VR Verified Reviewer Senior Change Manager Utilities Used the software for: 2+ years ### "Processes in the easy way" February 18, 2021 5.0 Gluu is built by a team that really understand the challenges of getting business processes to work in real life. They always listen to our problems and have ideas for solving. Sometimes this includes developing new features and sometimes it is a more general/holistic discussion about processes. Pros The platform is very intuitive and easy to use. It does not require much training, compared to other software solutions. I really like how it takes a more holistic view of the challenges that we face as a Process Excellence Team by including work instructions, communications etc. Everything you need regarding a process collected in one place. Cons It currently doesn't include process mining and only has limited Enterprise Architecture capabilities. So other tools may also be needed. 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