# Page 2 | Gluu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Gluu the right Workflow Management solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158119/Gluu/reviews --- Gluu 4.7 (54) [View alternatives](https://www.capterra.com/p/158119/Gluu/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Gluu ## Showing most helpful reviews Showing 26-50 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Change Manager Utilities Used the software for: 2+ years ### "Processes in the easy way" February 18, 2021 5.0 Gluu is built by a team that really understand the challenges of getting business processes to work in real life. They always listen to our problems and have ideas for solving. Sometimes this includes developing new features and sometimes it is a more general/holistic discussion about processes. Pros The platform is very intuitive and easy to use. It does not require much training, compared to other software solutions. I really like how it takes a more holistic view of the challenges that we face as a Process Excellence Team by including work instructions, communications etc. Everything you need regarding a process collected in one place. Cons It currently doesn't include process mining and only has limited Enterprise Architecture capabilities. So other tools may also be needed. Review Source OB Oliver B. Manager Import and Export Used the software for: 1-2 years ### "Gluu is providing the overview and capabilities to standardize and grow" September 4, 2023 5.0 Top class - They listen to feedback and uses us actively in improving/changing features Pros When exporting a flowchart you get a great overview of the details and descriptions of each step. This makes it easy to facilitate to stakeholders and enables understanding. Cons Gluu had some way to go in terms of functionality, but they keep evolving their product and it is in a great state now. Switched from [Visio](https://www.capterra.com/p/201133/Visio/) It was not possible to assign stakeholders to their flowcharts, meaning it was just a visual tool whereas Gluu can be a facilitating tool Review Source Maiken B. Technical Communicator Computer Software Used the software for: 2+ years ### "Great process platform!" January 7, 2019 5.0 We now have one place, where all employees enter all internal and to some extend external processes, and both new employees and people taking over new task areas can go in and read everything through. It saves us for a lot of time when running in new employees, and we can answer many questions from colleagues with "it's in Gluu", which helps bringing down our administration costs also. Gluu has to some extend helped us in our GDPR compliance also. Documenting the internal processes helped us visualise where to make improvements, which where easier to do afterwards. The support team is doing a great job in helping us, and they mostly answer right after writing them via their chat. Pros The option to standardise processes and get an easy overview per department, business area and role. The role division of each process really helps us to make a clear overview of tasks and responsibilities of each employee. Cons The drawing tool is not fully automated, and we are missing a lot of features there. Luckily, the support team us super helpful and good at suggesting workarounds and entering our suggestions as product ideas. Review Source Response from gluu January 8, 2019 Thanks for this review! Rod U. Management Consulting Used the software for: ### "Gluu is a Must Try Paperless Process Application" June 17, 2014 5.0 I really like Gluu's elegant simplicity. It is precisely what I thought it would be and that is great. In my mind, it almost seems crazy to say, because it is so self evident. However, since the late 80s, I have spent considerable amounts of time simply educating decision makers about why and how process mapping can improve the organisation. Gluu takes this notion to the next level and provides a vehicle for organisations to reflect on their processes in a dynamic way. However, if people don't get why process mapping is important, (or are defensive or fearful of it), to begin with, they won't get the significance of Gluu as an organisational tool. I highly recommend trying it out. Why not, the first four processes are free so it is an app you can play around with. For any 'start up' or small business this is a must have process solution to help you turbo charge process improvement into the future. Rod Upward Organisational Development / Biz Transformation Consultant Pros Elegant simplicity Makes reflecting upon and updating organisational processes a breeze Makes collaborating on, reviewing and enhancing organisational processes a pleasure Able to access and use one to four processes for free without a time limit. Cons None, unless your organisation is of the 'command and control' variety - that does not want to engage its people and process owners heads and hearts - in continuously improving. Review Source Response from gluu March 11, 2015 Much appreciated. Since this review was posted we have enhanced our rights management as well as the ability to review change logs and roll back. A few treats for those that do want and need control with formal work instructions Rasmus Steen M. COO / Executive Advisor Management Consulting Used the software for: 6-12 months ### "Intelligent way to drive business processes in our daily operation" December 29, 2018 5.0 We have been able to Re-Design, optimize and standardize our core processes with less failure and a uniform performance based on the same great fundament. This allows our employees to focus on the task and skip several non-value creating activities. Pros Core processes are about to be standardized - and as our organization execute our tasks and projects on the Gluu platform, we are about to skip manual and slow cooperation and gain an easy, documented, high-level performance within our processes and tasks. Thanks to Gluu to bring life into our processes. Cons The software is a generic tool. Therefore you can't ask for very individual adaptions. On the other hand, if we could, it would never be available for such a low price. However, the Gluu Team are helpful to develop elements that fit the generic philosophy. Review Source Response from gluu January 3, 2019 Really happy to hear when consulting partners are succeeding with using Gluuu. BV Bart V. Business Application Officer Airlines/Aviation Used the software for: 6-12 months ### "Current best practice" February 4, 2021 5.0 EPCOR decided to use Gluu for our entire organisation. We've tried implementing a process mindset before, but got stuck in implementation because the software and the processes were more burdensome than helpfull. Gluu has a very user centric approach (especially for frontline workers) where the processes exist for the user - and not the other way around. Pros \- Great tool that combines process design & work instructions - Easy to learn for non IT users - In just a short time you get a visible process that you can share with others - Pro-active customer support - Easy to manage as an administrator Cons Implementing a process mindset is a daunting task. Our organisation was reluctant to start, so I think the hardest challenge for us was the change management rather than actually using Gluu. Gluu had some helpfull Process Owner training courses that actually helped and please consider getting help from Gluus consulting partners. Review Source TT Thomas T. Partner Industrial Automation Used the software for: 2+ years ### "A fast way to digitalize E2E processes" August 25, 2023 5.0 Pros Gluu helps us to turn recommendations into practice, pilots and tests very quickly. It's great that projects are focused on business improvement, rather than IT! Cons There was absolutely nothing I didn't like on the collaboration between ZILLION and Gluu Review Source GM Gwen M. Management Consulting Used the software for: ### "Business Processing Mapping for SME's" June 18, 2014 4.0 Although I have had experience with large BPM projects in other countries using tools such as ARIS, QPR, Intalio, VISIO etc., these are not options for the smaller company i.e. SME. The political and economic environment in Zimbabwe is challenging and I need something that will allow me to map and document existing processes quickly, simply and cost effectively. I am trying to engender a fairly detailed level of understanding of the key activities/processes, clarify roles and develop process ownership and accountability from a small, relatively unsophisticated user base. I am also developing job descriptions for each role as I go along…as part of an evolving performance management system. I am delighted and excited to have found Gluu.biz to facilitate all of this, and so am doing a proof of concept for the Owner-MD, using one or two focus areas. We intend to then upgrade to allow us to work through more processes. By the way, I see a huge market here for this tool and so will be looking at it for some more of my clients in time… Pros \* Quick and easy to use \* Allows all relevant process information to be stored in one place (central repository) \* Socially interactive structure engenders participation & idea generation \* Affordable Cons \* Internet access is not available to all business owners / key users and so an ability to print or produce a document (Standard Operating Procedure) is still required in some instances. Review Source Response from gluu March 11, 2015 Thank you for this review! We have now enhanced our printing features to make it easier in those work situations where there is no internet access. SN Sofie N. Partner Management Consulting Used the software for: 2+ years ### "Shedding Light on Work Processes with Gluu " August 29, 2023 5.0 Fantastic product, plug & play use, no IT hassle, great pricing model (SaaS) Pros Gluu's a star at shedding light on our work processes so they make sense to everyone. It's like our guidebook for how things happen. Cons There are no cons in my opinion. It's a truly great product in every aspect. Reason for choosing Gluu Ease of use, price, helpdesk availability Review Source ZM Zandrich M. Chief Marketing Officer Computer & Network Security Used the software for: I used a free trial ### "Gluu - BPM for Everyone" August 19, 2021 4.0 Finding the right BPM service was difficult, as we also required integrated reporting tools to keep track of progress across the board. Gluu has not disappointed, and we're excited to make the transition from our trial over to the full license. Pros From small micro-managed startups like our own, to larger, integrated companies with a significant workforce - Gluu offers a comprehensive Business Process Management suite for operations of all sizes. It's process-design and management tools are fully intuitive, and the product as a whole can be deployed with little to no prior training. Cons Gluu offers everything in terms of BPM that we could ever have needed; there are no cons. The product is extensively documented, and responses from their representatives is swift. Review Source VR Verified Reviewer Process Analyst & Project Coordinator Information Technology and Services Used the software for: Less than 6 months ### "A Starting Point for Managing your Business Processes" April 28, 2018 5.0 Pros Gluu is an easy to use and still actively developed business process management tool with a reasonable pricing. After comparing many tools in the market, we choose Gluu for mapping and documenting our business processes.  This tool is easy to use which enhanced the productivity of mapping, documenting and editing the processes we put into this system. It encourages the whole team to take part and contribute to the whole process mapping tasks.  The business development team from Gluu is also helpful at each stage of our process management project. They understand what we need, sharing their insights, and answering our queries in timely bases. They even collaborate with us when they are developing new features. I'm excited that I have found Gluu for managing our processes, and I would recommend this tool for anyone who starts to manage their internal processes. Cons The tool is more internal based, it would be good if it has a portal for external users' participation. I'm looking forward to seeing Gluu has more integration options with other business systems. Review Source TR Thomas R. Business Advisor Management Consulting Used the software for: 2+ years ### "With Gluu I can help my clients to get to standard processes." August 25, 2023 5.0 Pros Gluu lets me engage my clients' staff in working with their business processes. It's great to be able to collaborate online via Teams and Gluu. Cons I haven't experienced that I felt something missing Review Source AC Anca C. Transition Manager Oil & Energy Used the software for: Less than 6 months ### "The best process tool that every process owner would wish for" February 8, 2024 5.0 Overall, my experience is very good, I think Gluu is a tool that every organization (big or small) should invest in. It is always difficult to find a common place where to document all the processes across the organization and this tool is addressing exactly this challange. Pros I think Gluu is very intuitive and easy to work with. I could very quikly draw the process I am owning receiving just a brief introduction to the tool. Everything is at hand and all the icons are self explanatory. Cons You have to be a little skillful when drawing the arrows. But once you manage to master the tricks, then no problem. Review Source KC Karina C. Payroll Consulant Human Resources Used the software for: 2+ years ### "Nice system" February 8, 2024 5.0 Pros We get overview of our process. It easy to get nee employe because we have our proces documentet. Cons It takes long time to build swimlanes... Review Source Response from gluu January 10, 2025 Thank you for your review. We have made several improvements to the Gluu process editor in the past year - including the option to AI generate swimlane content. GJ Gitte J. IT Process Consult Retail Used the software for: 6-12 months ### "Workflow/Processflow" December 21, 2023 5.0 A user-friendly system that is quick and easy to get started using Pros It is user friendly and very intuitive. Hands on system. Cons I can't think of anything that I didn't like. Review Source CHB Christian Hvid B. Management Consultant Management Consulting Used the software for: 2+ years ### "Using Gluu to Guide Clients to Smooth Processes " October 2, 2023 5.0 Pros Gluu's like my trusty tool to guide my clients towards having those standard processes nailed down. It's brilliant to get their team involved and work together using Teams and Gluu online. Cons Some of the snap-features while drawing in Gluu makes it a bit tricky - but I have seen way worse in similar tools and it soesn't affect the user experience too much. Review Source Kion S. Partner Management Consulting Used the software for: I used a free trial ### "Easy and simple " December 19, 2022 5.0 Positive. Customer focused and a very usable software to standardize, visualize and analyze. Pros Great software, easy to use, extremely visual and possible to build without any IT knowledge. Cons Had an issue with a function not yet built into the software. After a dialog, this function was introduced. Review Source BR Bob R. Continuous Improvement Manager Facilities Services Used the software for: I used a free trial ### "Well Organized " October 26, 2021 5.0 Pros The Gluu software platform provides visible workflows that are easy for people to understand and learn the existing process model. Everyone knows their contribution to the process as it flows across various organizational boundaries. As people learn the other aspects of processes that they are not familiar with, more and more ideas are generated to improve processes from the perspective of the entire organization and the customer rather than sub-optimizing for a portion of the process flow. Cons It takes time to learn Gluu well enough to demonstrate it's value to the organization. The support organization is extremely helpful. Do not hesitate to use them! Review Source Marianne M. Information Technology and Services Used the software for: ### "Gluu" May 12, 2015 5.0 “We have recently started on our journey towards continuous improvement here at Bisnode. Gluu will be our collaboration and communication platform to ensure a common way of working. It is very easy to use. Managers in all functions are about to start mapping processes with their teams. Everyone is excited about this engaging and collaborative approach. It will prepare us for value stream analysis and elimination of waste. It's a good platform with good support." Pros userfriendly, easy to implement Review Source Response from gluu May 12, 2015 We're looking forward to supporting your journey towards continuous improvement. The road is challenging but the rewards can be great. SH Steen H. Co-Founder & Partner Management Consulting Used the software for: 6-12 months ### "Gluu: A Game-Changer in Client Process Improvement" August 25, 2023 5.0 Pros Gluu is a remarkable tool to engage my clients' teams and shape their business processes. The seamless online collaboration through Teams and Gluu has really elevated both our and our customers efficiency. Cons There is nothing I don't like about Gluu as a solution or as a company. Reason for choosing Gluu Efficiency, productivity and quality in results. Review Source SS Søren S. Production supporter Packaging and Containers Used the software for: 1-2 years ### "Great search options" June 14, 2019 4.0 If it is entered in GLUU, chances are that you are going to find it when searching for it. This is the most important trait in my opinion. The diagrams are good, and service is responsive. Pros The search ability of the items is great. One of the biggest pros against the old solution. Cons The options to print the swimming lane diagrams can be somewhat tricky at times. The breadcrumbs stop before the main view, making it hard to detect the overall source Review Source Response from gluu June 17, 2019 Thanks for the review and input - we'll consider the suggested features. MV Meindert V. CEO Information Technology and Services Used the software for: 1-2 years ### "Gluu is a perfect ISO tool" June 18, 2019 4.0 We use Gluu for creating and sharing our processes flows within our organization, covering the ISO 9001 and ISO 27001 requirements. All processes will be shared role-based which means that everybody will only see relevant processes instead of the whole bunch. Great tooling! Pros Creating & sharing processes within your organization has never been easier Cons The editor for editing process flows might me enhanced with additional features Review Source Response from gluu June 19, 2019 Thanks for this review - your input wrt. the editor is noted! Mikkel M. Executive Office Used the software for: ### "Quick start to BPM" April 24, 2015 4.0 To work collaboratively on the process change you need transparancy to reach af common understanding from the stakeholders. Of all the BPM solutions I know Gluu is by far the most easy to use and start. This matters since it allows you to develop a process oriented culture before you invest in any heavy duty software. Start simple and small with Gluu! Review Source Response from gluu May 12, 2015 Thanks. Gluu has been tested with process hierarchies of up to 1.000 processes. So simple and small can be scalable also. Sascha E.H. S. Head of Marketing & Operations Used the software for: ### "Easier proces handling with Gluu" March 11, 2015 4.0 “We're now transferring our process documentation from SharePoint, Word and Visio to Gluu. Gluu is much simpler to use, more visual and process documentation is much simpler to maintain. Everyone is getting involved. I can highly recommend this work platform - also to smaller companies such as TimeLog. It fits well with an ERP system such as TimeLog's" Review Source Response from gluu March 11, 2015 Thanks. We're planning more integrations to ERP systems, so you target data can be included in your processes. JB Janke B. Head of Financial Systems Telecommunications Used the software for: Less than 6 months ### "Starting the improvement journey " June 14, 2019 5.0 Getting best-practise to every level in the organisation without becoming a paperwork nightmare. Pros The software is really easy to use. I was looking for software that can be used by everyone in the company without needing one-on-one training. Gluu is self-explanatory. Cons Drawing the lines between activities initially irritated me, because I accidentally made "kinks" in them the whole time, but I am used to them now. Review Source Response from gluu June 19, 2019 Thanks so much for this review! Similar Products Featured