--- title: "Gluu Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gluu Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more." source_url: "https://www.capterra.com/p/158119/Gluu/" page_type: "product" language: "en" --- # Gluu Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gluu ## What is Gluu? Gluu turns your process maps into workflows teams actually run. Define roles, tasks and SOPs; then schedule checklists, recurring tasks and case flows with due dates, approvals and evidence. Guide frontline users on web, iOS and Android with the right instruction and form at the right time. Automate reminders and reports, track progress and handoffs in real time, and keep a complete audit trail with versioning and ownership. Capture ideas, issues and CAPAs in one feed to drive continuous improvement. The result: fewer delays, less rework and consistent execution across sites. “Gluu lets us see if tasks haven't been done and if work is not flowing - in the entire value chain.” — Hans Jørgen Ebbesen, CEO, CJ A/S ## What is Gluu used for? [Business Process Management](https://www.capterra.com/business-process-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[Task Management](https://www.capterra.com/task-management-software/) Top alternative Featured Overall rating Based on 54 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price €2 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Business Process Management / 2026 - Form Builder / 2026 - Forms Automation / 2026 - No Code Platform / 2026 - Productivity / 2026 - Workflow Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Gluu?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gluu.biz/&name=Gluu) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gluu 4.7 (54) VS. [4.5 (2,260)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting Price €2 Per User, Per Month Starting Price $9 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (48) Ease Of Use 4.4 (3,025) Value For Money 4.6 (40) Value For Money 4.4 (2,336) Customer Service 4.8 (45) Customer Service 4.3 (1,997) ## Gluu alternatives [4.4 (80)](https://www.capterra.com/p/181735/BIC-Platform/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,533)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.6 (6,082)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (3,033)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158119/Gluu/alternatives/) ## FAQs about Gluu Overview ### What problems does Gluu solve? Gluu helps teams eliminate scattered process documentation, unclear task ownership, and inconsistent execution by combining workflows, SOPs, RACI roles, instructions, and case flows in one visual system. Process owners, quality managers, operations teams, and cross-functional departments use it to standardize work, onboard faster, reduce defects, and improve collaboration. Answer based on 52 reviews Overview ### Which roles and teams benefit most from Gluu? Gluu is most used by process consultants, operations leaders, and executives who need to document, standardize, and improve business workflows. Quality, compliance, and business process teams rely on it to map procedures and maintain governance, while marketing, HR, and support leaders use it to align cross-functional work and onboarding. Answer based on 50 reviews Overview ### What company size and industries is Gluu built for? Gluu is built for small businesses first, with 50% of reviewers from that segment, and most commonly used in Management Consulting at 21%. It is intended for mid-sized manufacturers, food producers, and multi-site retailers needing standardized frontline processes, while also serving enterprise companies at 32% and midsize businesses at 18%. Answer based on 54 reviews Features and Usability ### What are the key features of Gluu? Gluu includes core process management tools like process modeling and designing, graphical workflow editor, task management, and workflow automation. Differentiating features include role-based permissions, document management for SOPs and work instructions, collaboration tools with commenting, and API integrations that connect process maps to systems and reporting. Answer based on 46 reviews Pricing ### How much does it cost and what fees or limitations are included? Gluu starts at €2/user/month for the Core plan, with Essential at 4 and Advanced at 8, plus a free trial. Reviewers describe it as affordable with good value for money and no IT hassle, though one noted it is a generic tool and building swimlanes can take time. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does Gluu integrate with? Gluu integrates with 8 third-party tools and platforms, including Microsoft SharePoint, Microsoft Azure, Microsoft 365, Microsoft Teams, Microsoft Viva Engage, Google Workspace, Dynamics 365 Business Central Connect, and Microsoft Dynamics AX. These integrations cover collaboration, identity, and business application environments. Answer based on 9 reviews Getting Started and Support ### How easy is it to onboard and train a team on Gluu? Gluu is generally easy to onboard for everyday users and process contributors, who often find it intuitive and self-explanatory. Admins, process owners, and teams driving organizational change may need more time. Training is available through in-person sessions, live online training, webinars, videos, and documentation, with responsive support during setup. Answer based on 14 reviews Getting Started and Support ### What customer support options does Gluu offer, and how do users rate the experience? Gluu offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users consistently describe support as fast, helpful, and accommodating, with quick replies through chat and email, strong onboarding, and effective issue resolution. A few reviews mention product feature requests and pricing concerns rather than support quality. Answer based on 24 reviews User interface ### Is Gluu easy to use and navigate? Gluu offers an easy-to-use interface that helps teams find processes, instructions, and tasks without much training. Small businesses, consultants, and frontline teams often like the clear structure and visual navigation, though some users mention early confusion with menus, user permissions, drawing alignment, and printing process maps. Answer based on 17 reviews ## Features AI summary Based on 13,683 Workflow Management reviews Not all workflow management software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Task Management** (**50%** of reviewers rated this feature as critical) - **Progress Tracking** (**46%**) - **Business Process Automation** (**43%**) Gluu supports **Task Management** and **Progress Tracking**, helping teams organize work clearly and monitor status across ongoing processes. However, it does not include **Business Process Automation**. Instead, it offers other highly rated capabilities, including **Mobile Access** (**49%**), **Access Controls/Permissions** (**47%**), and **Collaboration Tools** (**45%**). These features provide teams with flexible access, better control over user roles, and easier coordination across departments, helping businesses keep work moving and maintain visibility even without built-in automation. Task Management 4.7 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Progress Tracking 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation Access Controls/Permissions 4.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Collaboration Tools 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Process Modeling & Designing 4.7 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Visually identify, define, and map all details and relationships surrounding business process models and elements Workflow Management 4.5 (12) 108.33% of 12 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Gluu 94 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Autofill: Automatically populating fields or sections within a form - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Change Management: Track and monitor efficient handling of all changes/transitions - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communications Management: Record and track all relevant internal and external communications - Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Configurable Workflow: Configure existing workflows to meet your organization's needs - Convert to PDF: Create, edit, convert to and from PDF files - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Document Coding & Control: Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Environmental Compliance: Guidelines for conforming to environmental laws, regulations and requirements - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Governance: Management of rules, practices, and processes of a company - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Incident Management: Manage and track all disruptions and incidents - ISO Standards Management: Track and monitor processes/products to ensure they meet international standards developed by the ISO - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Risk Management: Manage risks related to IT systems - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Nonconformance Tracking: Identify issues and deviations from specifications - Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes - Prioritization: Arrange tasks based on the level of priority or urgency - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Templates: Pre-designed project plans that can be customized - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Single Sign On: Allow users to access multiple services after entering their login credentials once - Spreadsheet View: UI looks like a spreadsheet - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Sub-Task Management: Split and manage tasks into individual components - Supplier Quality Control: Qualify, select, and monitor supply chain partners - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Training Management: Track employee/learner's progression through training programs - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (47) 4.4 Based on 47 reviews ## Pricing Value for money 4.6 (40) Free Trial [View pricing plan details](https://www.capterra.com/p/158119/Gluu/pricing/) Core €2.00 Per User,Per Month It includes: - BPMN 2.0 - interactive process design - Automatic process creation with AI - Create and manage organizational roles - SSO via Microsoft Azure AD - Personal bookmarks - Change logging Essential €4.00 Per User,Per Month It includes: - BPMN 2.0 - interactive process design - Automatic process creation with AI - Process Readiness Score - Create work instructions - Automatic work instruction creation with AI - Point to SharePoint and G Drive files - PDF guides - Embed links, files and videos - Comment on processes and activities - Agree / disagree and labels - Manage improvement suggestion flow - 1-click change communications - Create and manage organizational roles - SSO via Microsoft Azure AD - Personal bookmarks - Change logging - Microsoft Teams App - Manage labels - Advanced custom filters Advanced €8.00 Per User,Per Month It includes: - BPMN 2.0 - interactive process design - Automatic process creation with AI - Process Readiness Score - Create work instructions - Automatic work instruction creation with AI - Point to SharePoint and G Drive files - PDF guides - Embed links, files and videos - Comment on processes and activities - Agree / disagree and labels - Manage improvement suggestion flow - 1-click change communications - Create and manage organizational roles - SSO via Microsoft Azure AD - Personal bookmarks - Change logging - Microsoft Teams App - Manage labels - Advanced custom filters - RACI matrix - APQC import - Reusable work instruction parts - Document management - Reusable components - Create recurring tasks - Upload files to tasks - Comment on tasks - Monitor task completion - Customizable forms - Calendar management - Filter form data - Start, view and complete cases - Rules-based workflow templates - View automatic case reports - Simple access for external collaborators - Scheduled reports - Case progress tracking - Manage project deadlines - Set time targets - Mobile app for Android and Apple - Activity dashboard - QR codes Value for money 4.6 (40) 4.6 Based on 40 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Microsoft Viva Engage](https://www.capterra.com/p/227175/Yammer/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (45) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (45) 4.8 Based on 45 reviews ## User reviews Overall rating 4.7 Based on 54 reviews Filter by rating 5(37) 4(16) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JK Jonas K. Business Process Specialist Renewables & Environment ### "User-friendly platform for managing and executing processes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 28, 2025 Gluu has made it easy to visualize, link and carry out processes, which helps simplify work. The high level of engagement from the Gluu support team is much appreciated. Pros Overall, Gluu is a user-friendly platform with a well-defined set of features. What truly sets Gluu apart and makes it a worthwhile investment are its task management and case flow capabilities, which turns the passive process maps into valuable tools to carry out real work. More advanced features includes API integrations (SharePoint, Power BI, for instance) which gives plenty opportunities to fit Gluu into the existing IT landscape. While still in beta stage, the Gluu AI Assistance has proved to be a great help, especially in generating step-by-step guides for each of the process activities, and I look forward to benefit from its continued development. The engagement from the Gluu support team is great, both in terms of solving bugs and taking input for future features and improvements. Cons I found the initial setup and administration of user rights difficult, and figuring out the ideal content structure and level of detail took some trial and error. Buttons for navigation and menu layout are not consistently implemented across the various pages, which can cause some confusion in the beginning. Furthermore, the tool for creating process maps lacks basic snap-to-grid functionality in certain situations (compared to Microsoft Visio, for instance), which makes it harder to ensure a consistent, uniform layout across the process maps made by multiple persons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Sussi H. Senior Business Process Specialist Logistics and Supply Chain ### "A great Process Management tool to support your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2025 Overall a great process management tool. When support is needed, this is provided quickly, allowing us to move on fast. The continuous improvement of the platform is an additional benefit. Pros Gluu is an efficient platform for Process Management and collaboration. It is easy to use, and the possibility to import processes from the APQC framework is a huge benefit. This combined with the built-in AI funtionality will enable us to have a draft version of processes with a minimum effort from the business Cons In the beginning the drawing tool had some flaws, but this has been improved significantly. The new license setup has apoor fit to an organization where a large group of employees only needs to be able to see the process flows, not manage cases or make changes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Meriam P. Expert Process Management Renewables & Environment ### "Great easy to use tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 22, 2025 The concept on how processes are made available and conducted is well thought thru. The on-boarding was excellent and gluu constantly improves the software - just like in high-quality process management. Also, the customer service is highly accommodating and quick to answer using either the built-in gluu chat or email. It has been an overall pleasant and productive experience. Pros gluu is very intuitive for both end users and those modelling processes while it is not only a modelling tool, it makes managing processes easy and enables real process ownership! Plus, gluu actually engages process users. Last but not least, its visuals fit perfectly to our CI. Cons In order to visualize processes gluu has a "free" drawing tool in addition to regular process modelling. Only, I wish I have also all the wonderful functions added to it such as filtering, labels, etc. here as well. Alternatives considered [SAP Signavio](https://www.capterra.com/p/137139/Signavio/) Reasons for choosing Gluu Front end visuals, intuitiveness & extend of functions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Thomas K. Lead Consultant Management Consulting ### "Process mapping made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2025 As a consultant working on end-to-end process optimization, I have used Gluu to visualize how process optimization would look when designing optimal process design(s). Linking data, documentation and systems into one overview enhances the ability to visualize and communicate the benefits in a seamless way. Pros It is an intuitive software which is easy to use. Cons Nothing really, As I am a happy user.... Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) [Visio](https://www.capterra.com/p/201133/Visio/) [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed an integrated software, as the others I used was a stand alone only. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Conrad K. IT Project Employee Sporting Goods ### "User-friendly process-mapping and management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 16, 2025 With regards to ERP-implementation it has helped us understand our needs as well as training new users. In addition Gluu makes you understand and think about your business processes even more. It forces you to define a 'best-practice'. Pros It is very intuitve and has a nice structure to it. The navigation is made super simple with a well-constructed proces-hierarcy. Regarding the proces-hierarcy, Gluu offers a lot of different options when it comes to cutmomization of view. This ensures, that your end-users/everyday-users can easily navigate to the processes and work instrution, that are of relavance to them. When used every day, you quickly understand the value of documenting your processes. As for our specific case, proces documentaion in Gluu has helped ud a lot during the implementation of new ERP-system. Cons Not much. The Gluu team have been good at keeping in contact and has helped us, if we have met any issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JO Jens Olesen L. Project Manager Retail ### "Easy to user for all users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2025 Document your company processes using one tool and keep track of all process-relevant information, RACI, SOPs, etc. Tells me in a scalable manner who is doing what, where, and how. It keeps your IT solutions up-to-date, may be applied for regression testing, and supports continuous process improvement, good change request flow, and easy interaction between end-user and process owner. Simple case functionality, including electronic forms, makes it easy for the users to automate daily routines and maintain the information flow in the business, digitalizing your processes. Pros It got just the right mix of function and features. It adds value for all users, including the day-to-day users of the receptiv processes. very easy to get started. Cons Limited possibilities in the drawing tool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Christian H. CHRO Retail ### "Chief HR Officer" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 9, 2025 Overall satisfied. Easy to use, good just in time support Pros The system is intuitive, and rether easy to embedd in the orgaisation Cons One could have a fear of making mistakes, in the beginning Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Brian D. Approved Mechanic Airlines/Aviation ### "Great program with amazing customer service. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 8, 2025 My overal experience can be described as astonishing. I have used GLUU for many years now. And what started for a small explanation platform for our ERP system with small flowcharts. Has now grown into a huge program that contains all our internal processes. Pros How easy it is to work with and to start with. And how much and how quick the customer service is from GLUU. Cons When starting I missed some of the functions. But after using it for some years I have no cons. Amazing product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Julie J. Senior Process Consultant Telecommunications ### "Very happy to have implemented Gluu in our organisation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2025 Very good. They are always very helpful. I like working together with Gluu. Pros Gluu is a great tool. It's easy to navigate and create processes, and Gluu helps both users and process owners to deliver on the process and activities. Cons At times I've been wondering why we should pay more for new features (that we didn't ask for) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FL Fabian L. CEO Mechanical or Industrial Engineering ### "Innovative and user-friendly application for business process management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 19, 2024 You can start easily and already benefit from the first successes. Afterwards you can take it much further, e.g. with tasks and thus guide the users even more. It is being developed a lot and new options are being added. Practically all departments use it daily. Pros It is very intuitive and easy to learn. The Gluu team helps with the introduction to learn the methodology. This has significantly improved the integration. We receive support within a short time. Price / performance is very good. Cons Every user needs a license but the price is fair. Alternatives considered [Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/) Reasons for choosing Gluu Promapp was too big for us. Gluu is more intuitive for users. It is also more interesting for an SME in terms of cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/158119/Gluu/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.