# Page 4 | Kustomer Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Kustomer the right Customer Service solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/158128/Kustomer/reviews

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Kustomer

4.6 (79)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Kustomer

## Showing most helpful reviews

Showing 76-79 of 79 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DB

Daisy B.  
Phone Order Transmission Team Lead  
Food & Beverages  
Used the software for: 6-12 months

### "Very helpful platform"

January 11, 2018

5.0

Pros

Having the possibility to enter internal and external notes. Being able to generate different reports as well as combining different types of conversations such as emails, texts etc.

Cons

Experiencing some outages (such as delayed emails) but this issues seems to be happening less lately.

Review Source

RS

Rachelle S.  
CSR  
Apparel & Fashion  
Used the software for: 6-12 months

### "It's an awesome app! User friendly and easy to use."

June 23, 2018

4.0

Pros

It's easy to navigate around, very comprehensive, user friendly, helps us a lot especially with the templates.

Cons

Sometimes it goes so slow especially when creating a new message and the new field doesn't pop- up right away.

Review Source

EB

Elmedina B.  
LMT  
  
Used the software for: Less than 6 months

### "Good experience, with options to improve"

January 18, 2018

3.0

Pros

\- Helpful for the company - Raised the communication throughout the employees - A lot of issues were fixed by using it

Cons

\- The included tags after some times or in some cases immediately disappear - The mention option will be good to be as a separate option - Sometimes the 'My open conversation' disappear from the system - My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me

Review Source

SP

Seth P.  
MDR  
Food & Beverages  
Used the software for: Less than 6 months

### "perfect to use for work"

April 2, 2019

5.0

Pros

it has everything you need in one place, easy communication great for workplace

Cons

none cons for now, everything works great

Review Source

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