# TrustYou Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TrustYou Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/158139/TrustYou --- # TrustYou Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TrustYou ## What is TrustYou? TrustYou hospitality software provides an all-in-one guest experience solution to help hotels, restaurants, tourism boards, and other hospitality organizations manage guest surveys, improve reputation, and increase direct bookings. The SaaS platform captures guest feedback across review sites and social media, analyzes it with AI, and enables businesses to collect guest surveys, manage online reputation, automate review responses, and leverage guest insights to improve guest satisfaction. ## What is TrustYou used for? [Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €500 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TrustYou?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.trustyou.com/&name=TrustYou) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TrustYou 3.8 (5) VS. [5.0 (152)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting Price €500 Per User, Per Year Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.9 (1,203) Value For Money 3.6 (5) Value For Money 4.8 (834) Customer Service 3.8 (4) Customer Service 5.0 (839) ## TrustYou alternatives [4.9 (223)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (81)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158139/TrustYou/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Negative Feedback Management Identify, track, and respond to negative feedback Ratings/Reviews Ratings/Reviews Response Management Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Monitoring Automatically monitor and receive alerts for any new online reviews TrustYou 10 features Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Assembly of graphs and charts for visualizing and tracking statistics/metrics Identify, track, and respond to negative feedback Ratings/Reviews Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 3.6 (5) Free Trial Basic €500.00 Per User,Per Year Value for money 3.6 (5) 3.6 Based on 5 reviews ## Support, customer service and training options Customer Service 3.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (4) 3.8 Based on 4 reviews ## User reviews Overall rating 3.8 Based on 5 reviews Filter by rating 5(2) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Flavio M. Director General Hospitality ### "Muy decepcionado después de años trabajando con Trust You" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 10, 2021 Después de varios años trabajando con Trust You, hemos terminado nuestra relacion de una forma muy mala. Considerando la situación que ha habido con la pandemia, hemos utilizado el software tan solo 80 días en todo el 2020 y nos han querido facturar el 100%. Luego nos han propuesto "Regalarnos" 3 meses en 2021, exigiendo nuevamente el pago de la cuota al 100% y al parecerme abusivo les he pedido la baja. Al estar afuera de plazo, no la han aceptado y hasta ahora me han enviado una carta por una empresa de gestión de cobros. Así es como tratan sus clientes fieles. Pros Inicialmente había sido sobre todo por precio y luego me había quedado con ellos por pereza en buscar una alternativa. Cons El software se ha quedado muy básico si lo comparamos con otras herramientas como Reviewpro Reasons for choosing TrustYou Inicialmente elegi Trustyou sobre ReviewPro porqué tenia características similares a un mejor precio. Pero ahora he vuelto a ReviewPro y estoy encantado con las nuevas funcionalidades que han desarrollado, mientras en Trustyou se han quedado muy estancados. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 14, 2021 Dear Flavio, We are so sorry that TrustYou did not meet your expectations during this difficult time for you and your hotel. It was also a difficult year for us at TrustYou and we were simply unable to offer software complimentary while still running our business to the standards that our customers expected. Again, we are so sorry that we did not fulfill your expectations, and if there's anything we can do to work together in the future, we would be happy to have you back as a TrustYou customer! We wish you all the best! - The TrustYou team AU Anonymous User operation Manager Hospitality ### "TrustYou is for You !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2021 Trustyou help us to quickly cover any gab in the operation or the business as reports and performance can be controlled and reviewed on daily basis , reduce the time and effort , reduce and help in changing from the paper work ear to the advance Hi-Tech era. very helpfull and recommended. Pros This software is very convenient for people specialized in hospitality field , it Summerazie and merge for you all the OTA "Online Travel Agent" and websites reviewa in one place . So it reduce your time and efforts in naviagtion between different platforms.And in the same time give you KPI "key performance index" for you property standard. There are different positiive and adavatage for using Trust you as Follow : \* Reduce your time and effort in seraching for reviews from different platforms. \*Gives you clear picture about your performance in the market comparing to the other compatitors. \*Breakdown the areas of performance like cleanliness,service Friendliness and Housekeeping Performance. \*Your social media performance comparing to the other compatitors. \*Daily, weekly, Monthly Performance comparing to last year. \*One platform for evaluating and reviewing the published reviews per guests . Cons Software is really one of the best in the market and the only weakpoint is the price need to reconside but overall comparing to features and easy use will be acceptable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2021 Thank you so much for your review of TrustYou! We are always delighted to hear from happy users like yourself. Please let us know if there's anything we can do to make your experience with TrustYou even better in the future! AU Anonymous User Business Development Computer Software ### "Good tool, but not essential" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 16, 2021 Pros It's great how easy is to access reviews from all sources and reply to them from the backend. Month-to-month analytics is important for team KPIs. Cons We used it for a small hotel (57 rooms) and the yearly price was not high. It helps a lot with work, yet it doesn't bring additional earnings (it is possible to monitoring 3-4 main OTAs with a low number of reviews manually). I'd recommend a tool for bigger properties (it will save a lot of time) Reasons for choosing TrustYou ReviewPro Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 20, 2021 Thank you for your review of TrustYou! It could be possible that there are some other features of the platform that would be more useful to you. Would you like us to schedule a call with one of our dedicated Customer Success Managers for you? SY SERDAR Y. Call Center Manager Public Relations and Communications ### "Our report patner " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 13, 2020 Pros We are working in a tourism sector. And guest satisfaction is most important for us. Its very easy take all guest comments, give answer and hold under the control by trust you. You can organise reports plan and take you automaticly daily, weekly or mountly. Useful and easy. Cons Just a bit expencive. We have seven hotels and we are paying to much each hotels. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ID Ivan D. Owner Hospitality ### "Boost your Review Capture" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 14, 2017 I recently tried this product and my reviews skyrocketed. It is not your everyday review monitoring service, it actually sends out the surveys and collects all your reviews across the multiple areas where guests may be responding to review requests, such as google, expedia, booking.com etc..It allows one to answer and alerts you daily as to the activity for your property(ies). The dashboard monitors and graphically shows you how one is trending, identifying problem areas. It can also respond directly to the guest as well as the platform from which they have choosen. Pros System automatically pulls your email from my property management system (cloudbeds) and sends out automatically after departure for response to a self created (if you choose) survey or templates can be applied. Cons Be prepared to respond! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2017 Thank you for your review, Ivan! We are so glad to hear you are increasing your review volume with TrustYou. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)