4 / 5
1 review

Who Uses This Software?

Travel accommodations, including, but not limited to, hotels, apartments, B&Bs, and restaurants.

Average Ratings

1 Review

  • 4 / 5

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • TrustYou
  • Founded 2008
  • Germany

About TrustYou

Guest feedback platform that helps hotels leverage guest reviews to market and improve their hotel.

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TrustYou Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

TrustYou Reviews

Boost your Review Capture

Apr 14, 2017

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: System automatically pulls your email from my property management system (cloudbeds) and sends out automatically after departure for response to a self created (if you choose) survey or templates can be applied.

Cons: Be prepared to respond!

Overall: I recently tried this product and my reviews skyrocketed. It is not your everyday review monitoring service, it actually sends out the surveys and collects all your reviews across the multiple areas where guests may be responding to review requests, such as google, expedia, etc..It allows one to answer and alerts you daily as to the activity for your property(ies). The dashboard monitors and graphically shows you how one is trending, identifying problem areas. It can also respond directly to the guest as well as the platform from which they have choosen.

Vendor Response

by TrustYou on April 14, 2017

Thank you for your review, Ivan! We are so glad to hear you are increasing your review volume with TrustYou.