Best For

Enterprise-level companies use ITC for sales, marketing, customer service, and internal communications. Verticals include: banking, investment, retail, hospitality, insurance, travel, health and more.

Product Details

SMS Marketing is a highly effective method of digital customer engagement. However, why limit yourself to 1-way SMS blasts when ITCs platform gives you the ability to engage customers in 2-way customer engagements. ITC's digital customer engagement platform consolidates all digital channels into one interface, allowing customers to contact you on their channel of choice. Channels supported include: SMS, social media, live chat, instant messengers, Apple Business Chat, and chatbots.

Contact Details

InTheChat

http://inthechat.com

Founded in 2010

Located in Canada

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Online

InTheChat Features

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls/Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking

InTheChat Reviews

Overall
4/5
Ease of Use
5/5
Customer Service
5/5

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Showing 1 of 1 reviews

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Showing 1 of 1 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Robert J.
Manager - Digital Communications
Financial Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Source: Capterra
January 18, 2017

“Great intercompany relations”

OverallSince the onset of our relationship with John and his team he has consistently been a very involved business partner. Ensuring that the needs of our company were always at the forefront of future developments and consistently being present to solicit feedback and opinions about the software. The ITC team has always closely aligned with our customer centric model and worked to help facilitate our customer interactions online.
Source: Capterra
January 18, 2017