Who Uses This Software?

Interior Designers who are needing to streamline their business.


Average Ratings

8 Reviews

  • 2.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • ArtSetters
  • www.ivy.co
  • United States

About Ivy

Ivy is a cloud-based business management tool built for interior designers. Easily stay on top of furniture and payment schedules, track project timelines, and automatically trigger reminder notifications with every invoice and PO sent.


Ivy Features


Ivy Reviews Recently Reviewed!


Perfect for my design business

Jul 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great software for smart designers who are already running a successful and busy business. It's a platform that takes multiple tools I was using separately and combines them in one place.

I think it's the perfect platform for a small but busy and thriving design business.

I love the tool that allows me to pin things as I would on Pinterest, but I am able to import them directly into my ivy library to put into a presentation.

I love the ability to edit client facing details vs vendor facing info...

if you are a busy designer using various tools from quickbooks to sketch up and excel etc... it will help simplify your processes and store it all in one place you can access from a computer.

It works with quickbooks so I didn't have to abandon my previous bookkeeping platform, which makes my accountant happy.

Cons: I wish I could do more from the app but I know it's new and constantly changing and improving from the daily designer interaction.

Overall: I personally have loved it from the beginning. It works for me and my design business. It may not be for the beginning designers who think it's expensive, but I personally find a huge value in it. If you use it right it will save you money.

Changed our Business

Jul 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is very user friendly and has streamlined our business. It allows you to choose how you want to use it depending on what best suits your business and clients. The interface keeps getting better and better, and seamlessly syncs to Quickbooks so our bookkeeper always knows what we are updating. Their support team is great and always responds to my questions right away. They are also very receptive to software suggestions and are always providing training sessions. Would never go back to our old software! We also can order directly through vendors on Ivy.

Cons: Wish we could make and keep a running budget that wasn't a proposal.

Ivy is Life changing

Jul 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is really nothing I don't love about Ivy. It has streamlined so many aspects of my business. From time billing, proposal creation, item cataloguing, vendor info, etc. It is such a user friendly software that has such a low learning curve so it is super easy to onboard everyone who works with me. We use IVY everyday and could not run our business without it.

Cons: There are times when the software is a little slow but I am super impatient and have full confidence that the IVY team is working on expediting loading time.

Overall: The best part about IVY is the customer service and the company's desire and willingness to adapt, change, and stay current. They value client feedback and are constantly implementing it!

Changed my business

Jul 22, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, intuitive, short learning curve, nice clean, pretty interface, great customer service

Cons: There are occasional glitches like with every software but they seem to be resolved very quickly.

Overall: This software has helped me grow my business and has been a game changer for making my processes more efficient and organized. It was easy to pick up and train my employees to use. Our clients love the ease of paying online and seeing products outlined in a really clean and professional way. Time tracking is easy on the go. Proposals and purchase orders are easy to create and send... everything is automated and intuitive. Overall, fantastic software for a growing business.

Love Ivy!

Jul 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The overall invoices look very professional. Easy to send proposals and sourced goods to clients. Love the fact that you can see the furniture pieces and sourced goods in the invoice.

Cons: In beginning had some kinks, but ivy team works hard to fix and improve as years went on. Always felt like I was heard and they made positive changes.

Overall: Love ivy software! Very user friendly and can do a lot for your business in terms of invoicing, organizing and keeping updated.

HORRIBLE CUSTOMER SUPPORT & SOFTWARE IS FRAUDULENT

Jul 08, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It is somewhat user friendly, but the back side of syncing with QBO is horrible. Don't waste your time with this software.

Cons: It in no way shape or form syncs with QBO. It will download partial information but you will soon learn that sales tax only loads one rate so if you use multiple you won't get the right rate in QBO. It also has horrible support. I have been trying to get someone to help me for over a month now. They dance around my questions.

Overall: Horrible. If you want to have to double check everything twice then buy this. It is a total waste of money.

A Cheap and Flawed Program with Arrogant Support

Feb 04, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It looks pretty on screen - designed by designers, IVY presents well but is clunky, illogical, outdated and has constant updates that cause major disruptions and data loss with no useful support, just tired apologies from uneducated 'support people'

Cons: Is cost our business thousands before we finally saw it for what it is - there is no current way to export any of your business data as this program is so out of date and they can't keep with it.

Overall: disgusting, costly, exhausting, wasetful

So Glad I Went with Ivy

Jul 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it integrates with Quick Book since I have been using QBs for my accounting and did not want to change that. It's fun that my clients get to see pictures of what the item is too. My favorite feature is the time tracker app!

Cons: I am hoping that you add a feature to communicate directly with clients regarding their projects. Something like Basecamp.

Overall: I've gotten to know quite a few of the people with Ivy customer support. Everyone is a class act and very helpful.

Poor User Experience and Awful Customer Service

Mar 14, 2019
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The user interface is nice looking - that's all I liked.

Cons: It's hard to get around - things are in illogical places. They have features that would be really cool if they worked properly, like the Chrome extension. Additionally, you are locked into paying for 1 year. So if you decide the software is not right for your business, you cannot cancel. The terms are not communicated properly. the fine print on a presentation deck and a terms agreement buried in the settings of the program and not pointed to does not constitute communication of terms in a service-oriented field. No wonder the Interior Designers who built this software and no longer designers. their customer service is atrocious.

Overall: I've had an overwhelmingly negative experience. The salesperson forgot our first appointment (I should have cancelled at this point) and did not show up, then when we rescheduled she was pushy and looking back, rather manipulative. She did not share the terms with me, just expected me to read the fine print.

The customer support is argumentative and not helpful. They talk in circles and do not address issues and are slow to respond. It is not a customer first business they are running, it is a numbers game.

I would look for alternatives before using this software or supporting this company. While I can forgive some technical product difficulties, the service put the nail in the coffin. Personally, when the 1 year contract is up, I will be running far away from this company.

The little things...

Jul 19, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is a great way to communicate with our clients and the designer teams.

Our account enjoys the ease of tracking all finances.

Our expeditor loves having multiple ways to communicate the status of items.

Cons: Reports/Time Billing don't 'total' numbers.

The 'schedule' isn't available to our client.. (for tracking their orders).

Time Billing doesn't give a 'running' total of hours used for the project and doesn't display what the clients remaining retainer balance is.

Overall: We are billing our clients more efficiently since using IVY.

The customer service is top notch! Our rep is amazingly helpful at the drop of a dime... sometimes a quarter, but he tries his best to resolve our questions within the same working day.

Very unsatisfied

Apr 07, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I liked the software program's concept.

Cons: I did not like the functionality or the quality of the presentation.

Overall: I signed up with this program to help me stay organized and to create proposals with a professional and attractive presentation for my clients. My expectations were that I would receive the help I needed to get set up & sufficiently run the program.

This program has not only cost me money (overpriced for quality of product & services) but has cost me several jobs because of the lack of clear images migrated from the ivy clipper tool and my files stored on my computer!!

I have tried to contact customer support, what a joke! I am told that I have 15 minutes. I have tried to email the company and the program freezes. This software program needs a complete overhaul as does the support team.

This is the first review I have ever written but I want others to know that Ivy is not worth the money that you spend, or the time that it is supposed to save!

I can say that I sure wish that I had done my homework before signing up with this company.

I am still struggling with finding an adequate software program to help me stay organized and present a profession proposal to my clients.

Not worth it

May 23, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Pros: The hope of getting a handle on invoicing and proposals.

Cons: Hard to navigate, very limited options for billing, price is way too high for the value provided.

Overall: This service doesn't solve any of my problems, it just creates more and takes valuable time away from working for my clients as I struggle to learn how to navigate the system.