# Contactually Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Contactually Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/p/158259/Contactually

---

# 

 Contactually Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Contactually

## What is Contactually?

Contactually's software makes it simple to stay engaged with every part of your network. You simply categorize your key contacts into Buckets, and your Contactually account will take care of the rest. That means no more worrying about who to follow-up with today, how any prior interactions went, or what to say to break the ice. With regular follow-up like this, you'll soon realize you have fewer cold, forgotten connections, and more warm, engaged relationships that are thinking of you wh

## What is Contactually used for?

[CRM](https://www.capterra.com/customer-relationship-management-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Real Estate Agency](https://www.capterra.com/real-estate-agency-software/)

Top alternative

Featured

Overall rating

Based on 103 user reviews

Reviews sentiment

Positive

82%

Neutral

11%

Negative

8%

Starting price

$69

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Contactually?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.contactually.com/&name=Contactually)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Contactually

4.3 (103)

VS.

[4.6 (6,028)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting Price

$69

Flat Rate, Per Month

Starting Price

$9

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (83)

Ease Of Use

4.5 (5,979)

Value For Money

3.6 (65)

Value For Money

4.3 (4,602)

Customer Service

4.0 (66)

Customer Service

4.4 (4,399)

## Contactually alternatives

[4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[Keap](https://www.capterra.com/p/76390/Infusionsoft/)

[4.1 (1,298)](https://www.capterra.com/p/76390/Infusionsoft/reviews/)

Starting price

$299.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/76390/Infusionsoft/)

[servis.ai](https://www.capterra.com/p/167757/FreeAgent-Network/)

[4.6 (71)](https://www.capterra.com/p/167757/FreeAgent-Network/reviews/)

Starting price

$150.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/167757/FreeAgent-Network/)

[View all alternatives](https://www.capterra.com/p/158259/Contactually/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Contact Management

3.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Interaction Tracking

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Lead Management

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Alerts/Notifications

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Autoresponders

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create and automatically send premade copy in response to customer messages

Campaign Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Contactually 57 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Schedule appointments via a calendar

Create and automatically send premade copy in response to customer messages

Track and manage schedules and meetings via an integrated calendar

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Process of dividing customers into groups based on common characteristics

Customize data fields to support various needs and use cases

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Send automated marketing emails based on user actions over a predetermined period

Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Pre-made examples and templates for emails

Manage and track employee referrals for open job positions

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Store and manage images

Track interaction history by documenting conversations for contacts

Route and distribute your leads to third party buyers

Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Engage with a lead throughout the sales process by actively providing information

Divide leads into buckets based on predefined criteria and routing rules

Manage contacts across multiple mailing lists

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals.

Arrange tasks based on the level of priority or urgency

Log and store the source of contacts/leads

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Pipeline view and tracking lead status

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

Share contacts with other applications like Gmail and CRM

Create, manage and track all task activities and progression

Track and manage the scheduling of tasks

Create, save, and re-purpose templates for emails, forms, etc.

Organize customer data and accounts by user or geography

Set up connections to third-party platforms to improve business processes

SaaS, web-based, online deployment

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.0 (77)

4.0

Based on 77 reviews

## Pricing

Value for money

3.6 (65)

Free Trial

[View pricing plan details](https://www.capterra.com/p/158259/Contactually/pricing/)

Professional

$69.00

Flat Rate,Per Month

It includes:

-   Best-Time-To-Send Email Intelligence
-   Bulk Messaging
-   Contact Relationship Insights
-   Deal Management Workflow
-   Email/Text Template Library
-   Integrations
-   Iphone and Android Apps
-   Mailchimp
-   Onboarding + Product Training
-   Personal Automated Campaigns
-   Zapier

Accelerator

$119.00

Flat Rate,Per Month

It includes:

-   Access to Upgraded Support
-   Best-Time-To-Send Email Intelligence
-   Bulk Messaging
-   Contact Relationship Insights
-   Deal Management Workflow
-   Email/Text Template Library
-   Integrations
-   Iphone and Android Apps
-   Lead Nurturing Content
-   Mailchimp
-   Onboarding + Product Training
-   Personal Automated Campaigns
-   Prioritized Support
-   Zapier

Value for money

3.6 (65)

3.6

Based on 65 reviews

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[

Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (66)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (66)

4.0

Based on 66 reviews

## User reviews

Overall rating

4.3

Based on 103 reviews

Filter by rating

5(59)

4(25)

3(11)

2(3)

1(5)

Mentioned topic

Sorted by most recent

MS

Maira S.

Solutions Delivery consultant

Real Estate

### "Have a very love/hate relationship "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

February 9, 2023

Pros

I find everything super useful. Contacts are well organized, you can import them and sort them. Action plans are great!

Cons

Search function is not perfect. Emails marketing has a daily limit. When exporting data, excel file has hundreds of columns which makes it very complicated.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Remco T.

Project manager

Information Technology and Services

### "Excellent way to manage your relations"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

November 18, 2022

Pros

Operational CRM: how to manage your contacts based on their relative importance to you

Cons

It was getting too much: felt I was driven by this tool.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Full Time Translator

Publishing

### "A full-fledged email marketing software"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

October 10, 2021

I used Contacually for a while on behalf of my clients. The experience was seamless. I didn't encounter any major setbacks.

Pros

I like the UX of the software It's modern, and the work on its web app is seamless.

Cons

The software although it comes with a plenty of features, it lacks batch processing, calendar synchronization and call recording.

Switched from

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Clients demand

Alternatives considered

[GetResponse](https://www.capterra.com/p/153948/GetResponse/)

[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JK

Julie K.

Team Leader & Sales Rep

Real Estate

### "Realtor with a team have used for 5+ years and regret ever setting it up. "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 30, 2021

It is a huge mistake to get this program. At least in the past the support could actually help and not treat us so poorly. Now Compass owns and are creating a totally different product and don't care about the old Contactually clients.

Pros

I am a realtor with a team of agents. And I REGRET terribly ever using Contactually. Setting up a CRM is a pain so that is why I have kept using for many years. So I am very experienced with the product. The main reason we got it was so everyone on the team could see what other team members interactions were with the client. It's not worth getting even for that now.

Cons

There are so many downsides. One being - using tags, another reason we got it - is so finicky that you can easily create another one by mistake. Another issue is that even if it is the fault of Contactually program, and you can even more easily delete them instantly with no ability to get them back. There is no back button. Once you make ANY change for ANYTHING, it is GONE PERMANENTLY, even if it was a very innocent mistake. Totally messes with the database. Bizarre and unprofessional. Another BIG issue is that when you put a bucket of clients together and you want to work on one client then go to the next on the list, YOU CANNOT. You have to go back to the Contacts page with the full client list, even if the bucket of clients is many pages, and it takes you to the beginning of the list. So then you have to remember which client was next, then you might have to go to another page 3 or 5 or 8. Then you can't just press an arrow or scroll to next person. It is INCREDIBLY FRUSTRATING. Another problem is that the old address etc. shows up first in the clients contact info, so the new info is at the bottom of the client and doesn't show up as primary. Another problem is that there is no consistent "cell" or mobile template. Another is that the app has only half the functions of the desktop, so using on phone or finding info about the client is almost impossible on a tablet or phone. Another is printing labels - forget it. Another is doesn't work well with MACBOOK

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BM

bill m.

owner

Real Estate

### "disappointed in the customer service "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 11, 2020

Poor. I'm left thinking I got tricked and scammed

Pros

the program itself is good but I'm questioning the companies integrity

Cons

the hidden fees makes contactually appear dishonest. Usually the is admin access. This program has the fees hidden or somewhere else until you sign some up then it's full price like a user. When i say the price I canceled my two people immediately and I am still being charged. They never actually used the program . I think this company cares little about clients and more about hidden price and makes it difficult to ever get money back. So disappointed!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

As a MindSet/Life Coach/Executive Recruiter I help you breakthough mental barriers

Professional Training & Coaching

### "Better options on the market now than three years ago "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

July 28, 2020

I have a love hate relationship with them. But, since there are more CRM's available on the market, I'm moving my database to something way less expensive and will create more of the emails for me.

Pros

I bought this four years ago when fewer small CRM's were available on the market. They are somewhat easy to set up since the database is populated by everyone in your Gmail suite. You choose how to label each person if you want them in the CRM. The instructions leave a bit to be desired but overall it's pretty intuitive.

Cons

They have changed a few things, how Bombbomb interfaces is the biggest negative. It's too complicated to describe here but I've been in contact with both support desks and neither seem interested in changing it. Too bad, it's about 100% more difficult to create BB's video's in an email that is part of a program.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DH

Dan H.

Realtor

Real Estate

### "Unacceptable Pricing Changes."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

June 22, 2020

Frustrating to have to focus my time on the phone with tech support instead of being able to just use the software at the price I signed up for.

Pros

Very useful program, easy to use and feels more modern than most CRM's to date.

Cons

My credit card expired after a year and a half of using this software. My "old plan" was no longer available and a price increase of 15% ($108 + Tax / Year) was now the "only available option" when I went to update my credit card within a week of receiving notice to update my credit card info.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IS

Isaac S.

Realtor

Real Estate

### "I like it."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

3/10

October 22, 2019

Pros

It helped me get a database up and running of my friends and family.

Cons

I couldn't get follow ups for friends and family that I wanted like anniversary, birthdays, and home anniversaries. At least the last I used it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PM

Patty M.

Lead Agent

Real Estate

### "Contactually is great"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 4, 2019

Pros

User Friendly and makes it easy to learn and share.

Cons

The price is what I thought was not at its best and should be partnered with Keller Williams so more users know of it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Marketing Specialist

Real Estate

### "Good CRM - takes time to set up"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

September 18, 2019

Overall, we have had good feedback from the people who took the time to set up and strategize about their accounts. Adoption and training was the biggest challenge.

Pros

Automative features allow users to set it and forget it. Contactually is a smart system that helps our team not forget to follow up with potential leads.

Cons

Contactually has a very time intensive set up process that is complex (especially for novice CRM users).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/158259/Contactually/reviews/)

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Popular comparisons

[Keap vs Contactually](https://www.capterra.com/compare/76390-158259/Infusionsoft-vs-Contactually) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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